Matrix Hotel
8.6

Excellent

1521 Guest reviews

8.6
Excellent
1521 Verified Reviews
Read all reviews
Cleanliness8.8/10
Service8.8/10
Comfort8.8/10
Condition8.4/10
Amenities8.4/10

10640 100 Avenue NW, Edmonton, Canada. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
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Hotel Description

With a stay at Matrix Hotel, you'll be centrally located in Edmonton, within a 5-minute drive of Rogers Place and University of Alberta. This eco-certified hotel is 0.6 mi (0.9 km) from Edmonton City Centre and 6.1 mi (9.8 km) from West Edmonton Mall. Make yourself at home in one of the 184 guestrooms featuring refrigerators and LED televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Edmonton? This hotel has 8167 square feet (759 square meters) of space consisting of conference space and 4 meeting rooms. Self parking (subject to charges) is available onsite.

Hotel policies

No rollaway/extra beds available

Green Key Global

Professional property host/manager

Pets allowed

Pet max weight (per pet) in kg is 18

Pet max weight (per pet) in lb is 40

Maximum number of pets per room 2

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: 5:30 AM
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Essential workers only - NO

Important information

You need to know
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and cash
  • Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately CAD 19.99 per person
  • Self parking fee: CAD 30.00 per day (in/out privileges)
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

ATM/banking

Conference space

Fireplace in lobby

Hiking/biking trails nearby

Breakfast available (surcharge)

Television in common areas

Safe-deposit box at front desk

24-hour front desk

Porter/bellhop

Express check-out

Meeting rooms

Wedding services

Express check-in

Wheelchair accessible path of travel

Wheelchair accessible parking

Number of restaurants - 1

Conference space size (feet) - 8167

Conference space size (meters) - 759

Number of meeting rooms - 4

Self parking (surcharge)

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

RV, bus, truck parking (surcharge)

Terrace

Banquet hall

Reception hall

Outdoor furniture

Hotel reviews

8.6
Excellent1521 Verified Reviews
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Cleanliness8.8/10
Service8.8/10
Comfort8.8/10
Condition8.4/10
Amenities8.4/10
10/10
Exceptional
Keesha, 13 Apr 2025
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10 star stay W thread count

Excellent location; high quality bed and sheets w pillows; nice room and guest service. I would stay here again especially w the lounge/restaurant on site.

8/10
Excellent
Duane, 13 Apr 2025
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Probably 3.5

Has the ability to be a really nice hotel but it feels more like a 3 or 3.5, Not a 4

6/10
Fair
Trevor, 13 Apr 2025
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The area that the hotel is located in is a bit sketchy and one vehicle behind me in their open parking lot had its passenger side front window smashed in the night. Also, on the Friday night, there were people partying on my floor until 3:45am and the noise easily transferred through seemingly paper thin walls and I’m a deep sleeper with 3 kids.

10/10
Exceptional
Jamie, 12 Apr 2025
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Rooms are well appointed

10/10
Exceptional
Lydia, 12 Apr 2025
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It was super awesome,I loved it.

10/10
Exceptional
Cory, 11 Apr 2025
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Matrix is a great hotel!

8/10
Excellent
Anthony, 11 Apr 2025
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Great spot close to everything. Culinary Unicorn restaurant fantastic

10/10
Exceptional
Vrund, 11 Apr 2025
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Room had a beautiful, spacious/luxurious layout. Great amenities as well.

8/10
Excellent
Arlene, 11 Apr 2025
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Nice hotel

10/10
Exceptional
Gordon, 10 Apr 2025
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Awesome place to stay

10/10
Exceptional
Alexander, 10 Apr 2025
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I liked that standard check out is 12pm and that the facility has the lounge restaurant area Suite was smaller than expected but well divided and very cozy Was worth my money has i paid similar price for nothing comparable

8/10
Excellent
Marlene, 10 Apr 2025
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Was clean for most part. Seen some dust on floor around a electric heater in bathroom. Also rug at edge going into bathroom was separating and lifting which could be a tripping hazard. The coffee maker had to be plugged in and had to move some furniture to get at the cord and plug in

10/10
Exceptional
Laureli, 09 Apr 2025
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Clean and ample parking

8/10
Excellent
Kevin, 08 Apr 2025
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Great Stay!

Is it perfect? NO, But it reasonable price, good location, conformable rooms, and great made to order breakfast all out any negative rewiews you may read.

10/10
Exceptional
Jill, 08 Apr 2025
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Great location, helpful staff.

10/10
Exceptional
Aaron, 07 Apr 2025
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Always amazing staying at the Matrix! I recommend it to anyone and everyone going to Edmonton!!

10/10
Exceptional
Christopher Michael, 07 Apr 2025
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Amazing stay

10/10
Exceptional
Ruy, 07 Apr 2025
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Staff was great. Hotel is clean. They have high end coffeemaker No microwave

10/10
Exceptional
Nika, 06 Apr 2025
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I own a business in YEG, and have stayed here numerous times. I feel comfortable and safe, and love the area. Having a few restaurants and the Starbucks attached is amazing too.

10/10
Exceptional
Stacy, 05 Apr 2025
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Free parking is great. We stayed for a friend's birthday and they gave her a little gift. So sweet and great service. Nice rooms and great location.

8/10
Excellent
Korbi, 05 Apr 2025
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I wasn't expecting having to pay a $300 deposit when I checked in. I hope I'm able to get it back.

10/10
Exceptional
Natasha, 05 Apr 2025
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Amazing experience, friendly stuff very assertive very attentive treated us like royalty. I will absolutely be back.

6/10
Fair
Gwyn, 04 Apr 2025
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The room and staff were nice. However, $30 for parking is ridiculous, and the food at the lounge was not the best.

8/10
Excellent
Karla, 04 Apr 2025
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Lovely centrally located property that was clean and comfortable and affordable

10/10
Exceptional
Randy, 04 Apr 2025
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Quick and easy

8/10
Excellent
Sandra, 04 Apr 2025
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Wonderful experience

The staff was amazing. We were there for medical reasons. The staff went above my expectations. I will definitely recommend this hotel.

10/10
Exceptional
Jeffrey N, 03 Apr 2025
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Comfy Stay

Nice rooms - very comfortable and clean - great location close to downtown attractions - will be back!

8/10
Excellent
dhiren, 31 Mar 2025
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.

10/10
Exceptional
suzanne, 31 Mar 2025
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Great princess great service

10/10
Exceptional
Kathryn, 30 Mar 2025
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Great stay. Will be back in the future

8/10
Excellent
Verified traveler, 29 Mar 2025
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Our stay at the Matrix was relatively comfortable and pleasant. The hotel itself could use some TLC, common areas and hallways etc showing signs of wear. Our room was a decent size for 2 people and the bed was comfortable. One thing we did notice was the noise level in the room; you could hear anyone in the hall and the neighbouring rooms. Overall, it was an easy, comfortable stay and I would stay there again if looking for a mid-price hotel.

10/10
Exceptional
Milan, 29 Mar 2025
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Great stay

Very nice hotel. Extremely clean room and great breakfast buffet. The front desk clerk was friendly and knowledgeable

8/10
Excellent
Radovan, 29 Mar 2025
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All great except parking

Great stay. Love the option of dining it offers. Was not happy about $30 parking.

10/10
Exceptional
I Lut, 29 Mar 2025
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Nice staff, nice room, good food.

10/10
Exceptional
SandiRae, 28 Mar 2025
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Our favorite place to stay in Edmonton

10/10
Exceptional
John, 28 Mar 2025
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Parking is not great, and they wanted to charge me $30 a night. Seemed pretty steep since i pay $25 a night for underground secured parking just up the road.

8/10
Excellent
Dan, 28 Mar 2025
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.

10/10
Exceptional
Andrew, 27 Mar 2025
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Short walk to the Arena and Ice district.

10/10
Exceptional
Larry, 27 Mar 2025
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Nice surprise within walking distance of Roger’s Center! Staff were friendly and their restaurant was excellent! We would stay here again.

10/10
Exceptional
Nadine, 26 Mar 2025
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We had a small hiccup with our room the first night with there being an issue with cleanliness in the bathroom however when mentioned to the front desk, they were absolutely wonderful to deal with. They went above and beyond to make our stay perfect in every day. Little to my knowledge, my now fiancé was planning to propose and they upgraded our room. I can’t thank them enough for their kindness

10/10
Exceptional
Colette, 25 Mar 2025
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Nice property. Good staff.

4/10
Poor
John, 25 Mar 2025
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Was not greeted kindly at arrival. It set the tone for the remainder of my stay. Room was okay, bed was uncomfortable. The room description said there was a microwave in the room, but there wasn't. Asked for an upgraded room with VIP Access, was told the rooms were available and just needed cleaning. I said I would wait, and the matter was ignored. All round, I don't think I'll book her again.

10/10
Exceptional
James vanden, 23 Mar 2025
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As it was last time the stay was exceptional, the staff friendly, and the room was clean and ready for us!

10/10
Exceptional
Michael, 23 Mar 2025
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Love the location

10/10
Exceptional
Bailey, 23 Mar 2025
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You unfortunately have to pay for parking which I did not realize when I booked the hotel. About $30 per night.

8/10
Excellent
Emma, 23 Mar 2025
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Staff were very friendly. Food at loft was good. Room was clean.

8/10
Excellent
Stacy, 22 Mar 2025
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Dog Friendly

Really great hotel, I was able to bring my dog and she enjoyed it as well. The only negative was that check in took a really long time and I think I waited 20 minutes before they were able to check me in.

2/10
Poor
Patricia, 22 Mar 2025
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Charged 30 per night for parking . Wasnt noted anywhere there was a charge for that

10/10
Exceptional
Kendra, 22 Mar 2025
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Review for Matrix Hotel, Edmonton We recently stayed at the Matrix Hotel for an Oilers game and had a great experience overall. The hotel is clean, modern, and well-maintained, with comfortable beds that made for a restful night’s sleep. One of the biggest perks was the location—it was only a 15-20 minute walk to Rogers Place, which was super convenient. The only downside was the lack of late-night dining options near the hotel. After the game, we struggled to find a place to grab a bite to eat. Had we known, we would have stopped at one of the restaurants near Rogers Place before heading back. That said, we’d definitely stay here again for the comfort and convenience!

10/10
Exceptional
SHERRY, 21 Mar 2025
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It was nice

10/10
Exceptional
Akinyemi, 21 Mar 2025
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Easily accessible

8/10
Excellent
Silvio, 20 Mar 2025
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Was clean , but needed an extra pillow, they did not have one to give us. They were all out.

10/10
Exceptional
Carrie, 19 Mar 2025
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The lobby was nice

10/10
Exceptional
Chris, 19 Mar 2025
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Everyone was friendly, nice location, well looked after property.

10/10
Exceptional
Matthew, 19 Mar 2025
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Great check in procedure

10/10
Exceptional
Joanne, 18 Mar 2025
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Easy walking access to convenience stores and city travel

8/10
Excellent
Taylor, 18 Mar 2025
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The front desk staff were so kind. The room was huge and clean. I really liked the amount of counter space available (wierd thing to share, but it matters!) The towels and floor mats were shabby, and I could hear the doors to other rooms opening and closing (banging) periodically. I did not love the parking situation, the lot was very full, difficult to navigate, and signage was really unclear about where the overflow lots were.

10/10
Exceptional
Jennifer, 18 Mar 2025
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Everything was great but parking was extremely limited and came with an additional fee

10/10
Exceptional
Melanie, 17 Mar 2025
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Love this place

Very friendly staff, secure and for accommodating. I highly recommend

10/10
Exceptional
Pamela, 16 Mar 2025
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A great place!

A great stay! The room was clean, quiet, and a good location. Wonder and helpful staff.

10/10
Exceptional
Blaine, 16 Mar 2025
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Highly recommended

Always a great stay. Very friendly staff and clean & comfortable rooms.

10/10
Exceptional
Scot, 16 Mar 2025
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Everyone was pleasant.

8/10
Excellent
Krystal, 16 Mar 2025
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It would have been nice to have an extra pillow on the king size bed. We only have three pillows and I ask for an extra one and was told they didn’t have any. Other then that it was a good stay been I had a hard time sleeping. Would definitely stay there again but will bring my extra pillow next time.

8/10
Excellent
Lori, 15 Mar 2025
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Great location for downtown events. Parking lot is confusing for payment. If you park in the Matrix designated lot and pay outside at kiosk it is $50.00, they dont tell you that you pay inside to get the $30.00 rate and they do not refund you.

10/10
Exceptional
Eric, 15 Mar 2025
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Great staff!

The hotel is great and we'll definitely stay there again, but the staff is above and beyond. Couldn't have been happier with the service we received.

10/10
Exceptional
Artemis, 15 Mar 2025
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The staff were very friendly and helpful, our room was awesome and clean, and the food at their restaurant is 10/10 would definitely recommend this hotel if you are visiting or going for an event. It is also very affordable prices for the rooms and the restaurant too.

10/10
Exceptional
Brandon, 15 Mar 2025
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Excellent staff

2/10
Poor
Meghan, 14 Mar 2025
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People were partying all night, one girl was in the hallway screaming. You can hear people talking in the halls and through the vents. Beds are not great

8/10
Excellent
Ingrid, 13 Mar 2025
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A nice hotel in a convenient area.

10/10
Exceptional
Patricia, 13 Mar 2025
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It is always a great place to stay

6/10
Fair
Miranda, 13 Mar 2025
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Parking lot - walked out and saw 2 smashed windows - also, the lack there of when it comes to parking - don't drive a truck here.

8/10
Excellent
Jason, 13 Mar 2025
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Staff was super friendly, hotel was clean. Parking was a bit sparse and suspect.

10/10
Exceptional
Tyler, 12 Mar 2025
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It’s good

8/10
Excellent
Scott William, 11 Mar 2025
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Close to ice district

10/10
Exceptional
Robert, 10 Mar 2025
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I appreciated that the staff came in and remade the bed each day. The front desk staff were very friendly and knowledgeable.

10/10
Exceptional
Ana, 10 Mar 2025
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Great location.

10/10
Exceptional
Heather, 10 Mar 2025
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Great rooms, nice restaurant/lounge, excellent service. Lots of extras like espresso or coffee in the room. Their customer service is masterful! Every single staff member we saw was pleasant and helpful.

6/10
Fair
Jean, 08 Mar 2025
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Our room was dirty. Lots of dust on clock and night stand. Crumbs on the carpet. Very small bathroom and the bedframe closest to the bathroom is a hazard. Poor design of the room. The room needs a refresh. Mattresses were worn out and the pillows two small when compared to other similar hotel in similar price range. The front desk attendee at check-in tried too hard to sell us the restaurant. Location is the one good thing about this hotel. Unlikely will be returning.

8/10
Excellent
Tal, 07 Mar 2025
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Nice place for the night

10/10
Exceptional
Karine, 07 Mar 2025
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Need more covered parking area

6/10
Fair
Kim, 06 Mar 2025
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Area was nice and convenient , not too hard to find parking, staff was great. bathroom barn door with gaps was an odd choice but I guess with the room shape was the only thing that worked. defiantly ran into the handle going to the bathroom in the middle of the night which gave me a nice bruise to take home with me. overall an average stay and would stay there again for the convenience at that price

6/10
Fair
Alex, 06 Mar 2025
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Nothing special remember if your gonna stay here add 50 dollar to your total 30 for parking 20 for breakfast. They dont offer complimentary breakfast

2/10
Poor
Gurbinder, 05 Mar 2025
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My first bad review, I travel a fair amount for work but this was just crazy, this was my email to the hotel manager today, "Hi there I wanted to write to you about a horrible experience my colleagues and I had during our recent stay at the MATRIX hotel. First off, the hotel itself is beautiful and the staff were for the most part fantastic. I booked 3 rooms and everything was fine until we returned from our meetings (around midnight). My keycard wouldnt work so I went to the front desk where your agent told me that there has been a mixup and they need to move me out of my room. I had already unpacked earlier and had showered in the room before my meeting. I told him this but he said that unfortunately he would have to send security with me to retrieve my belongings and move me to another room. I was not happy but just wanted to get to bed so we went to my room. As we were packing my items, I asked what my new room is and he gave me the room number of where my colleague was sleeping (my colleague heard this and actually opened the door to ask what was going on- our hotel room was open and he was across the hall). The security guard (who was great by the way) was also confused and wasn't sure why they were making me change my room (in the middle of the night as well). The guard was in the hallway and trying to figure out what to do, I waited 10 mins, shut my door and went to sleep.

8/10
Excellent
Dave, 05 Mar 2025
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Quiet, great location, lots of nice walking options!

6/10
Fair
Jared, 04 Mar 2025
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Staff of hotel was very welcoming. However, my vehicle was broken into even after being told they monitored the parking lot. General safety concerns throughout the area.

10/10
Exceptional
Shannon, 04 Mar 2025
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Perfect!

10/10
Exceptional
Raoul, 04 Mar 2025
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Always enjoy staying at the matrix! Enjoy the downtown Edmonton area and enjoy being able to come to the friendly familiar faces at the Matrix hotel

10/10
Exceptional
Hendrik, 04 Mar 2025
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Good Value

The standard rooms are nice, but they come with hilariously small pillows on the beds. Book deluxe rooms, they are usually only a few bucks more.

8/10
Excellent
Scot, 03 Mar 2025
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It was quite nice, could use a better TV system other than simple cable TV channels.

10/10
Exceptional
Ashley, 03 Mar 2025
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Was very nice to stay at, staff was polite and I liked having a spot to park where I know my vehicle was safe. Lots of places in walking distance

10/10
Exceptional
Nathan, 03 Mar 2025
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.

10/10
Exceptional
Helen, 02 Mar 2025
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Very clean hotel rooms r nice

10/10
Exceptional
Hendrik, 01 Mar 2025
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Good deal

Staff were fastastic as always. Someone brought a microwave up to the room so my niece could have nachos.

10/10
Exceptional
Trina, 01 Mar 2025
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Beautiful hotel

10/10
Exceptional
Shelby-Lynne, 01 Mar 2025
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Enjoyed the additional glassware offered in the room. Very thankful for the bottle of water after a night out!

10/10
Exceptional
James, 28 Feb 2025
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Close to legislature

8/10
Excellent
Sherman, 26 Feb 2025
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The rooms could have been more efficiently lit; a dim area by the coffee maker for example. The staff was friendly & responsive; and the location was only 1 block from a main bus line.

10/10
Exceptional
kimberlie, 26 Feb 2025
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Excellent staff. Bad coffee machines, TP and towels. Nice robes(didn’t use). Gym is nice. Elevators and ice are a pain. Good for the money.

10/10
Exceptional
Verified traveler, 24 Feb 2025
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Great stay

Great stay and convenient. Would definitely stay here again.

10/10
Exceptional
Jonathan, 24 Feb 2025
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Great stay, the Resturant Culinary Unicorn was amazing

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