Mandarin Oriental, Sanya

9.2

Wonderful

87 Guest reviews

9.2

Wonderful

87 Verified Reviews

Read all reviews

Cleanliness9.4/10

Service9.2/10

Comfort9.4/10

Condition9.0/10

location8.8/10

Neighborhood8.4/10

Amenities7.8/10

Where do I begin. I am as shocked at the state of my room. In need of a serious refurb. Some parts were dilapidated. Window blinds threadbare etc. it definitely should have a mandarin oriental brand and seriously begrudge paying the rate I was charged. Doesn’t compare to the other sister hotels

Beautiful, quiet, friendly

The complex is a little jaded but the guest service is the best I have ever experienced..and I travel a lot. All staff very friendly and the whole place was extremely clean.

Sanya Mandarin stay

2nd time staying at the same resort and actually the same room. Great environment and friendly staff. Stayed in the resort for all 4 days!

Relaxing place

Very accomodative and relax environment overall

Please Bring Back Foreign Service Professionals

This is the Mandarin Oriental at $300/night, so of course I hold them to a higher standard. The hotel room and views were amazing - the grounds are nice, and the amenities are great. But the service isn't what I'd expect from a 5-star hotel. The foreign staff were great: Mihai at the reception helped get us into our room when it seemed the Chinese staff were bumbling through our check-in process, and went out of his way to make things go smoothly, especially at check-in. Seems that as Chinese hotels have cut back on foreign staff, the service has decreased, with several small but noticeable moments that stood out: 1. Withing 5 minutes of checking into our room, a service worker arrived unannounced and had to come in to change a lightbulb - something that should have been taken care of before our arrival, and certainly could have come with a phone call to warn us. 2. We stepped out of our room and noticed an emply cart passing, and asked "Can you please take us to the beach?" The driver simply said "No." and drove off... Was kinda surprised that he didn't at least offer to call us a ride. 3. At the restaurant "Fresh", the staff were fairly clueless as to how to describe the portion size, and struggled to open a bottle of beer. 4. At breakfast they took our orders for coffee, and after 10 minutes no coffee had arrived. I put in a second order, and they got very nervous and put some urgency in delivering our coffee - when it arrived it wasn't the right order.

Plesant stay.

Great Architecture - Rocky Beach

Great choice for rest & relaxation. Secluded & private. Good selection of food & wine. Service is awesome. Not enough beach chairs on sand for hotel of this size. Also, beach is very rocky compared to rest of Sanya.

Tip-top service and excellent location.

The staff service was just amazing. Special mention to Cathy at breakfast who served with such warmth and enthusiasm, even preparing us some fruits for our excursion, and also Francis from reception who even came out to greet us goodbye at the end of stay. The whole team from buggy staff to reception to restaurant was young and hospitable. Excellent facilities and the convenience to downtown, yet secluded on a private beach, makes Sanya Mandarin a top 5-star hotel!

Great Hotel. Great management

Up there with the best

Very impressed by this hotel. Almost perfection. Service is first class although English language is not widely spoken. Spa, breakfast, Executive lounge, Fresh Restaurant and kids club all very high standard. Only slight disappointment is lack of really sandy beach. Thank you so much.

Lovely setting and grounds

Loved the setting and the grounds. Nice room. Rocky beach though. Great service. Food is expensive. Overall great experience.

Worst resort experience ever!

Highly disappointing! The beach is of low quality and tiny in size. It was unbelievable that a 5star hotel of this price range would charge daily rates for the wifi. Their BBQ menu was a joke, over-priced, minimum choice, low quality. Eating out was a far better option than eating at the hotel, which was almost 10 times less. The only good thing about this hotel is the level of privacy you get. No crowds, no noise, no kids,...probably because most rooms were vacant. In short, it was the worst resort experience we've ever had. Not recommendable!

The best choice you can make!

Amazing!

Excellent hotel, will definitely stay there next time in town. Received a complimentary upgrade upon check in.

Nice quiet hotel, beautiful beach, great service

The hotel is a little away from the main part of the city which makes it much more relaxing and quiet (yet if one wants to go to the city it not far and it is easy to get a cab). The beach is beautiful and the spa is fantastic. The overall service was also really good as well as the food, we really enjoyed our stay at Sanya.

Well Exceeded Expectation – Seriously Top Quality

I travel a lot, often to places places like Bora Bora, Maldives, Phuket, Bali, Caribbean, Hawaii, etc. The Mandarin Oriental in Sanya really exceeded my expectation. The interior is robust and private, of very high grade. The staff are trained very well (especially in context of China PRC standards). The restaurant called Fresh is on the beach and I now see that it is appropriately named on the best restaurants in China. The noodle restaurant is also marvelous. My expectations tend to be quite high – this hotel was pretty much perfect. The beach itself is not the best but the resort is awesome. Also, the concierge could use some work, as for the wifi connection in the rooms. But other than these items, this hotel is really at the highest end and I highly recommend. – CrayolaLife from Hong Kong

Fantastic customer service

We stayed for 2 nights, with an early check-in (before 12 o'clock) , and a late check-out (6pm). Cost less than RMB 60 to get to the hotel by taxi from the airport. This hotel is certainly not famous for its sand beach, as it is quite a small one. We did bring along our snorkeling kits to enjoy a bit of fun chasing the fish (there are snorkeling kits, and kayaks for rental). Services have been up to standard as we expected (free bottle of water, fruits, transport within the hotel). Only downside is the public toilets within the hotel is poorly maintained and smell badly sometimes, and the wifi cost RMB100/day and its signal is pretty weak inside the room.

Perfect for a short leisure trip

Grand facility, really good staff. English sometimes was a struggle though. Fresh restaurant is magnificent, i ended up having 3 of my 4 dinners there. Other restaurants are good too. Beach is ok but small, pools are plenty and variable

Not the Mandarin Oriental I Know!

While the rooms and facilities were beautiful, this was not the kind of service I would expect from a Mandarin Oriental. Bad weather during our stay caused a serious leak in the room. While the hotel can't control the weather, they didn't do anything about the leak either. It was more than three hours after my initial call that they responded with some towels to sop up the water and never did address the actual leak. Prices for the spa that were in the room materials were outdated, the prices at the actual spa were significantly higher. Staff was pleasant, but generally did not speak English - initially surprising for a 5-star hotel catering to international guests, until you realize there really aren't international guests. It was about 90% Chinese with a few western expats. Overall, a disappointing stay.

Super Quite! Very Nice Hotel!

very very nice hotel. once you entered the hotel, you are instantly feeling peace and calm. very very quite hotel. buildings are apart from each other, only a few other rooms around you. very nice, enjoined my stay. will come back. you can rent a regular taxi for 200 RMB for a whole day, including fuel! or 400 RMB for a nicer car from Hotel for a whole day (8 hours)

Holidays in paradise

We had an awesome time and the stay was deeply relaxing. We were welcomed with a chain of flowers around the neck by the receptionist and got driven to our hotel room by a hotel buggy. The room is spacious and we were able to see the sea. Overall, the environment had an asian comteporary style with a lot of exotic plants and lovely flowers. We loved the hotel pools. When we went there in June it was low season in Sanya so that many facilities were quite empty such as sun chairs, pools, restaurants etc. The breakfast had rich variety and was every delicious. The service was very good - everyone was dedicated to help us and serve whenever we had an inquiry. During the day, the hotel offered some activities such as yoga or beach volleyball. The yoga teacher was very professional. Also, the gym had excellent facilities. The location of the hotel is Dadonghai. To reach the bar and restaurent street we had to take a cab (5-10 yuan). I would highly recommend a stay in the Sanya Mandarin Oriental.

If you are a Mandarin Fan don’t go there because you will be very disappointed the Hotel is really run down nothing to do with othe MO Hotels

酒店一流，法國餐廳上日落更棒。

三亞最好的酒店。法國餐廳非常棒，而且再落沙灘邊上，欣賞日落美景一流。

조용한 호텔

호텔 조용하고 좋습니다

酒店的服務真的沒話說。泳池，沙灘，林木小路，不需要出去，光是待在裡面就很舒服放鬆。早餐種類也很豐富。其他餐食就是價格高了點，而且不是太值得。

Good Service

酒店环境不错 就是被子床单有点旧

Das Mandarin Oriental ist ein wunderschöner Resort, bei dem kaum Wünsche offen bleiben. Auf der Plus-Seite: Komfortable Zimmer, freundlicher Service, sehr schöne und gepflegte Anlage. Die Minus-Seite: Der Resort liegt etwas abgelegen, am Ende einer militärisch genutzten Straße, sodaß man auf ein Fahrzeug angewiesen ist um in die Stadt zu kommen. Der Strand ist steinig und felsig, also nichts für Sand-Freunde.

Paraíso na China

Eu não tinha ideia de que havia um paraíso como Sanya na China, a cidade leva o nome de Havaí chinês e não é à toa, a cor do mar é indescritível. O Mandarin Oriental é completo, com varias opções de restaurantes e nem vale sair do hotel, ainda mais que os restaurantes mais legais de Sanya estão afastados do Mandarin. Agradecimentos especiais a Belinda Chen, da área de relações públicas do hotel, nos preparou algumas surpresas por ser nosso aniversário de 10 anos de casamento. As instalações do hotel são perfeitas, piscinas maravilhosas, restaurantes incrível, café da manhã dos sonhos. O SPA é premiado, sendo o melhor da China em 2018. O hotel ainda conta com uma agradável praia particular. Indico o Mandarin Oriental de Sanya de olhos fechados.

服務好，但設施太舊

服務好，風景不錯，但設施太舊，食物水準強差人意。

Sensationell zum Entspannen

Tolle Anlage mit einem hervorragendem Team. Alle herzlich und „die Wünsche von den Augen ablesend“. Für ein paar ruhige Tage - inklusive Erwachsenem-Pool - sehr empfehlenswert. Auch die Restaurants waren kulinarisch wie servicetechnisch sehr gut. Rundum ein tolles Erlebnis.

아주 훌륭합니다.

일단 직원들의 친절도는 세계최고인듯 합니다. 넓고 깨끗하며 바다를 바라보며 펼쳐진 수영장은 더할나위없이 좋습니다. 직원들 수준이 전반적으로 높은편이라 어느정도 영어는 다 되고 한국말 가능한 직원분도 계십니다.시설 또한 부족함이 없어 만족도가 상당히 높은편입니다. 요리 또한 중국향신료 냄세가 없어서 아주 맛있었습니다.단지 아쉬운건 리조트밖에서는 할게 별로 없다는겁니다.

離三亞市區很近, 但出入一定要坐車

雖然地點安靜, 自成一閣. 但略嫌起在軍事重地, 出入關口都要停下檢查, 而且由關口檢查閘去到酒店大堂, 起碼有3公里路程, 如沒有打車, 走路是没有可能的

飯店的設計很漂亮

藍天白雲海，這就是在這家旅館住宿最好的寫照。飯店水準很棒，早餐優質，服務到位，沒必要再挑惕的飯店。這次住宿五天四夜，得到充足的休息。下次可能會選冬天來避寒！

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Decent hotel for the price

We spent 4 days at the hotel before the traffic season arrives. The room is clean, spacious and comfortable, the condition is not as new as other newly built hotels but it's good in general. The service was friendly and responsive, which made our stay easy and smooth. However, we didn't get any help with the luggage at the checkout and we had to carry everything to walk through the property (it's huge), the front desk was busy checking in groups who booked the villas (yes we stayed at much standard room) and kept us stood there for over 20mins. They could have sit us down while waiting and let us know once they finished. Would appreciate if they can be more considerating for other house guests despite the room rank they stay. Also, be careful with the car service you can book through the concierge. We got charged more by the driver at the end of the trip as we "requested different destinations", but the price setting we were told by the hotel was by daily basis i/o destination related. We didn't want to argue for such small amount so we paid the extras, to be honest we were ready to pay the tips before the driver delivered his speech, glad we didn't tip him.

Tramhafte Anlage

Traumhafte Anlage mit herrlichem Palmengarten und toller Pool-Landschaft. Das Personal war ausgesprochen freundlich und zuvorkommend. Auf der gesamten Anlage herrschte eine entspannte Atmosphäre. Das Essen war ausgesprochen gut und die Zimmer geschmackvoll und gemütlich eingerichtet.

飯店整體不錯、安靜，適合喜歡遠離城囂的旅遊人。 住市區的接送車班次較少，且只有下午才有，建議可增加上午的班次。

服務很好很親切的飯店

親子友善，早餐很豐盛

プールの充実した最高のリゾートホテル

プライベートビーチもあり景色が良い。何よりホテルのプールがかなり充実していて、我々は3泊4日の旅だったが全く飽きなかった。スタッフの対応も良いし、本当に良い休日が過ごせました。キッズルームもあるので、ファミリーにもオススメです。

適合長時間待在飯店享用設施

整體感覺還不錯，早餐好吃！就是入住當天等行李等了很長一段時間

素敵なホテル

景色が抜群、スタッフの笑顔が溢れる、暖かい雰囲気なホテルです、とっても良かったです。また泊まってみたいです❗️

100%満足のホテル

ホテルのロケーション、スタッフの対応、食事の内容、全体的な雰囲気、すべて素晴らしくて、大満足です、もう一回泊まってみたいです❗️

酒店服務員十分親切有禮，早餐品種豐富，環境十分舒適。

친절한 직원, 넓은 객식... 매우 편안하게 묵었습니다.

무엇보다 호텔 직원들의 친절함이 우선 이 호텔의 최고의 장점으로 꼽겠습니다. 공항 -> 호텔의 픽업서비스도 편리하고, 주변 상권에 白华广场은 저녁 나들이 겸, 가족들 저녁 식사 장소를 찾기에도 불편함이 없었습니다.

宿泊感想

湾の中にある静かなホテルでした。スタッフのサービスが良く、不快な思いをすることはありませんでした。家族でゆっくり滞在することができて大変満足しています。

プラネタリウムのような星空

夜のプールでは、たくさんのきれいな星空の下で過ごすことができました。オーシャンビューの部屋を利用しましたが、青一色の海や夜空の眺めが素晴らしく、とても思い出に残る旅行になりました！