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20 May 2025
Tuesday
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21 May 2025
Wednesday
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2 Adults - 0 Child
1 room
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Hotel Description

With a stay at Lombok Garden Hotel, you'll be centrally located in Mataram, a 5-minute walk from Mataram Mall and a 2-minute drive from Pura Meru. This hotel is 1.3 mi (2.1 km) from Mayura Park and 1.3 mi (2.1 km) from Lombok Epicentrum Mall. Make yourself at home in one of the 205 air-conditioned rooms featuring LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and slippers. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Hotel policies

No cribs (infant beds) available

Property confirms they are implementing enhanced cleaning measures

Professional property host/manager

Pets not allowed

Service animals not allowed

Check-in from: 2:00 PM
Check-in by: midnight
Minimum check-in age: 17
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Property confirms they are implementing guest safety measures

Important information

You need to know
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
Minimal age
17
Optional fees
  • Fee for buffet breakfast: approximately IDR 75000 for adults and IDR 75000 for children
  • Airport shuttle fee: IDR 250000 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Indonesian

Amenities

Most Popular

Free WiFi

Airport transfers

Dining services

Concierge

Laundry

Spa

Entertainment

Non-smoking

Childcare

Business facilities

Other

Elevator

Concierge services

Airport transportation (surcharge)

Breakfast available (surcharge)

Laundry facilities

Garden

Children's pool

Safe-deposit box at front desk

Spa services on site

24-hour front desk

Meeting rooms

Number of restaurants - 4

Number of outdoor pools - 2

Computer station

Pool sun loungers

Terrace

Wheelchair accessible – no

Hotel reviews

6.4
Fair24 Verified Reviews
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Cleanliness6.4/10
Service6.4/10
Comfort6.0/10
Condition6.4/10
location6.6/10
Neighborhood5.8/10
Amenities10/10
10/10
Exceptional
John, 13 Aug 2024
expedia-logo-v2.pngTraveller

I loved staying here. I stayed 6 nights. The gardens and two pools are beautiful. There are fountains. The WiFi is great. The staff are nice. They have laundry service. It’s a tropical place in the city. I recommend it and hope to return.

6/10
Fair
Fleur, 02 Jul 2024
expedia-logo-v2.pngTraveller

The staff were friendly and helpful despite having limited English. The WiFi was intermittent. I sat at the pool to get a strong signal as I wasn't able to get one in my room. TV reception was fuzzy. The room itself was basic and tired. The bed sheets and towels had stains. The shower water was luke warm. There was plenty of breakfast options but they didn't cater to all tastes. The hotel was mostly used by locals.

8/10
Excellent
Gino, 13 Jun 2022
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Very bad television 📺 reception

6/10
Fair
Martyn, 14 Jun 2019
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Been once !

Basically not a good area for finding any restaurants, old mall close by more modern need taxi for 2 miles each way. Pavements a challenge at 12 inches high, dotted with trees and missing manhole covers/slabs so you can disappear in the abyss of drains. KFC air con resto saved us and you can order as take out with free delivery. Grounds, rooms and pool were nice everything worked well. The gardens were large and beautiful. Only desperate thing was breakfast. Mostly hot lockers of Indonesian rice/curry/rice porridge. Fruit slices but on two mornings the papaya tasted like mouldy water . A nice little older waiter came to ask if we would like omelette. One two slice toaster with half a sliced loaf, communal butter jar where guests dipped knives to smother bread before toasting - all very messy along with the tables same coffee stains for two days. Nothing got replenished even when more guests used dining room, staff seemed to like to sit behind a big desk and look busy.

10/10
Exceptional
Verified traveler, 03 Aug 2018
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Nice hotel

4/10
Poor
anynomous, 16 Dec 2016
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Nice facilities but worse room

Aircond not function well. Bathroom dirty. Get cheat by hotel taxi to gili trawangan

6/10
Fair
Pam, 19 Feb 2016
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Centrally located with lovely expansive gardens

We spent 3 weeks at Lombok Garden while on business in Mataram. The hotel was in an ideal location for our needs and we particularly liked the expansive gardens, which are well maintained. We were originally in an older style bungalow overlooking the garden. That room was spacious but in need of maintenance. Because of ongoing internet access problems, we were upgraded to a room in the new part of the hotel, overlooking the pool. The downside was that the room, while modern, was much smaller, perhaps not suited for a longer stay like ours. Overall we were happy with our stay but there are some problems with service that need fixing (see below). The room was not thoroughly cleaned each day. The towels were thin and frayed, and toiletries, even toilet paper, were not regularly replenished. The pool towels were constantly 'habis' (run out). The young housekeeping staff, while friendly and kind, were in the habit of conducting loud shouted conversations across the two wings of the hotel, reverberating throughout the entire area. Dirty dishes from room service were regularly left lying outside rooms, often in the rain, for up to 24 hours. When we enquired about the possibility of another umbrella, we were told that only one could be supplied per room - even though the room sleeps two people.

6/10
Fair
Verified traveler, 03 Jan 2016
hotel-logo-v2.pngTraveller

Good enough

With this price, this hotel was good enough. All that matters are the food on breakfast, not tasty at all, maybe because there are a lot of people stayed in this hotel so they couldn't taste the food properly before it served.

6/10
Fair
Sam, 31 Aug 2014
expedia-logo-v2.pngTraveller

Economical hotel near best shopping in Lombok

We were happy with what we got for the price but do note that the staff's command of English is limited, WiFi intermittent and the hot water was not working in some rooms. The majority of guests were Indonesian or SE Asian so presumably hotel gears more towards this demographic than Western tourists.

4/10
Poor
Leanne, 24 Aug 2014
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Ordinary

We had 2 stays here and were not impressed. Staff need to be more diligent and pleasant to their customers- that's all I can say. Rooms are very tired and mosquitoes galore . The grounds and 2 swimming pools are impressive but its the rooms that make it but these didn't do much for us - sorry. You get what you pay I guess.

4/10
Poor
Leanne, 22 Aug 2014
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Tired Hotel

We stayed twice here in one week due our travel arrangements. First superior room was musty , old worn out and dirty. There is no fridge , plastic coat hangers were broken and still left hanging in wardrobe . Bathroom old and tapes did not turn off and if you had hit water on in shower you had to be careful not to burn yourself because when turning it off to the right it turns on again !! Walls and ceilings badly needed painting . Asked for double and got two singles ! Pillows lumpy and hard . The curtaining was not block out so the the night light outside was shining into our room when we went to bed - thankful for eye masks ! Breakfast however was ok with some nice local dishes. The staff need to be more active in restaraunt as they just stand around against the wall and do nothing to serve you only take plates when you leave! Front desk staff blunt and direct nothing more ! Our second room we asked for a more modern cleaner room which we got near the first swimming pool. But there were mosquito s by the dozen that bit us all night!! The best thing was the swimming pools- long in length - and the gardens are beautiful. So important to up keep the rooms as well.

4/10
Poor
Paula, 07 Aug 2014
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Very standaed hotel

This hotel is locales in a very centrical point of the city and has good infrastructure, but doesn't take advantage of its benefits. The buffet breakfast is very poor, and if you get late, there won't be milk or bread. The room service people don't speak good English and they may not deliver what you requested. The pool was full of kids that could be heard even from the room (because of the acoustics). The floor in the hall was not clean.

6/10
Fair
Gerard, 07 Aug 2014
hotel-logo-v2.pngTraveller

surprise

On arrival at the Lombok Garden Hotel I thought i was at a 4 or 5 Star Hotel. A beautiful Garden setting with a decent size pool in the middle surrounded by one or two level villas. This impression faded quickly when I entered my room.Though large, the room had cold ambience . The hotel was build more than 30years ago, and the only improvement made since was a heat/cold pump (air conditioning) and a flat screen TV. The bathroom had the quality of a "no star" hotel . The room had no fridge, no safe and no lockable piece of furniture ! The hotel offered to store valuables in a safe at the reception . Unfortunately smoking (as often in Bali) was permitted in the dining room . There were separate tables for smokers and non smokers, but despite open sides of the dining area, none smokers had to endure smoke as well ! I asked for and was shown a room at the new five storey building of the Lombok Garden Hotel. This room was much nicer and deserved the 31/2 star rating and is well worth the extra 50k Rupiah !

4/10
Poor
Sarah, 24 Jul 2014
expedia-logo-v2.pngTraveller

Dated hotel close to Mataram Mall

We stayed here one night after the Gili Islands as it is closer to the airport (45mins). The hotel staff were not very friendly in comparison to what we experienced elsewhere in Lombok and the gilis. The pool was nice, but rooms dated, bathroom stained and sheets didn't look the cleanest with some black spots and what looked like pen marks. Not the best, but Ok for what we paid.

6/10
Fair
Kyoko, 12 Feb 2025
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よかったです

8/10
Excellent
Jenny, 10 Jun 2023
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Zimmer renovierungsbedürftig.

8/10
Excellent
Verified traveler, 20 Oct 2018
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Asri

Bagus taman

6/10
Fair
Verified traveler, 25 Jul 2018
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Resa med vänner

Ok för priset

8/10
Excellent
Verified traveler, 13 Dec 2014
hotel-logo-v2.pngTraveller

bon choix

Un bon hotel, avec piscine et restaurant, à Mataram près du Mataram hall, le grand centre commercial de la ville. Idéal pour ceux qui veulent échapper à Sengigi et aux touristes. Le restaurant sert des repas le soir, et un petit déjeuner buffet indonésien. Les temples hindoux de Mataram sont accessibles pour certains à pieds, pour d'autres en taxi.

8/10
Excellent
eddy, 05 Aug 2014
hotel-logo-v2.pngTraveller

무난했음. 직원만 친절하면 더 높은점수도 가능

무난했음. 직원만 친절하면 더 높은점수도 가능, 발리에서 기대했던 친절은 없었다. 역시 그냥 인도네시아의 한도시의 평범한 도시호텔

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