Le Palais Gallien Hôtel & Spa
9.4

Exceptional

240 Guest reviews

9.4
Exceptional
240 Verified Reviews
Read all reviews
Cleanliness9.6/10
Service9.6/10
Comfort9.6/10
Condition9.6/10
Neighborhood9.2/10
Amenities9.2/10

144 rue Abbé de L'Epée, Bordeaux, France. See map

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
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Hotel Description

With a stay at Le Palais Gallien Hôtel & Spa, you'll be centrally located in Bordeaux, within a 5-minute drive of Rue Sainte-Catherine and Place de la Bourse. This luxury hotel is 2.5 mi (4 km) from Cité du Vin and 4.9 mi (8 km) from Bordeaux Exhibition Center. Make yourself at home in one of the 22 individually decorated guestrooms, featuring minibars and espresso makers. Your memory foam bed comes with Egyptian cotton sheets. 60-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.

Hotel policies

Parking height restrictions apply

Green Key (Foundation for Environmental Education)

Professional property host/manager

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Pets allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available
  • Cashless transactions are available

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.04 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

You need to know
  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal outdoor pool closes in November.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 3 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve onsite parking
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately EUR 33 for adults and EUR 16 for children
  • Covered valet parking fee: EUR 30 per night
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Arabic

English

Italian

French

Spanish

Amenities

Most Popular

Swimming Pool

Free WiFi

Parking available

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Concierge services

Breakfast available (surcharge)

Laundry facilities

Garden

Library

Safe-deposit box at front desk

Multilingual staff

Free newspapers in lobby

24-hour front desk

Porter/bellhop

Full-service spa

Spa treatment room(s)

Meeting rooms

Steam room

Outdoor seasonal pool

Pool umbrellas

Wheelchair accessible parking

Number of restaurants - 1

Snack bar/deli

Valet parking (surcharge)

Number of bars/lounges - 1

Pool sun loungers

24-hour fitness facilities

Terrace

Banquet hall

Covered parking

Wheelchair accessible (may have limitations)

Food and water bowls

Stair-free path to entrance

Hotel reviews

9.4
Exceptional240 Verified Reviews
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Cleanliness9.6/10
Service9.6/10
Comfort9.6/10
Condition9.6/10
Neighborhood9.2/10
Amenities9.2/10
10/10
Exceptional
Jack, 25 Apr 2025
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Fantastic hotel, lovely staff

10/10
Exceptional
Michael, 27 Mar 2025
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Excellent hotel

Terrific, friendly, and helpful staff. Very nice room, good location, quiet but close to restaurants and attractions

10/10
Exceptional
Miguel, 23 Mar 2025
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Everything was excellent!

10/10
Exceptional
Lynn, 14 Mar 2025
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Le Palais Gallien is a gorgeous and precious hotel. The staff were polite and very professional. Breakfast buffet was excellent. We loved our three night stay and highly recommend. It’s definitely gets a 10 of 10 score!!

10/10
Exceptional
Jeff, 02 Dec 2024
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Lovely service, nice hotel, good location, great little breakfast!

10/10
Exceptional
Byron, 19 Nov 2024
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Staff were wonderful and extremely helpful. Always with a smile and a kind word.

10/10
Exceptional
Daniel, 06 Nov 2024
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Very clean and quiet hotel . Nice staff

8/10
Excellent
Richard, 15 Oct 2024
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Staff were pleasant. Room was beautiful, large & clean! Loved the snacks & juices free of charge in room! Breakfast excellent near a mini garden area.

8/10
Excellent
Gregory S., 11 Oct 2024
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the pool was wonderful, restaurant dinner was excellent, housekeeping staff efficient, concierge service was excellent

8/10
Excellent
Annmarie, 03 Oct 2024
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Shower doesn’t have conditioner. You can request but no one tells you that. Room was nice but very dark. Staff are nice and the restaurant is great.

10/10
Exceptional
Catherine, 18 Sep 2024
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Fantastic property and wonderful staff! Highly recommend!

10/10
Exceptional
H.L., 12 Sep 2024
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Staff and rooms were outstanding. Location of the hotel was not so convenient.

10/10
Exceptional
Georgia, 11 Sep 2024
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A beautiful hotel, excellent service all round, rooms are stunning and very clean! Great location, quiet but can walk to centre of old town in 15-20minutes! The pool could benefit from a bit of music in the daytime to give it more atmosphere. I also think charging €30 pp per hour for the spa in addition is a bit unreasonable and overpriced for what the spa has to offer but we didn’t really mind as we wouldn’t have used the spa. I would stay again!

10/10
Exceptional
William, 08 Aug 2024
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Excellent hotel with pool!

I highly recommend this hotel for any visit Bordeaux. The staff and facility were exceptional. It’s in a quiet residential neighborhood so it’s a 15 minute walk to the city centre but well worth it, especially with the refreshing pool after a full day of seeing what Bordeaux has to offer. I will definitely plan to stay here again.

10/10
Exceptional
Verified traveler, 05 Aug 2024
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Beautiful hotel with fantastic staff

Beautiful hotel with an intimate feel thanks to the small number of guests. About10-15 mins walk from the river, it's located on a quiet road just outside the city centre. The room was immaculate and the facilities (breakfast, dining, bar and pool) were excellent. What stood out the most was the quality of the service. The staff were incredibly friendly and attentive, and it seemed no request was too much for them. I will absolutely stay here again when I revisit Bordeaux.

10/10
Exceptional
yasir, 22 Jul 2024
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Service was amazing

10/10
Exceptional
guy, 17 Jun 2024
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Great service!

Beautiful bedrooms and a lovely pool area. Approx. a 20-minute walk to the tourist areas. Great service.

8/10
Excellent
Steve, 11 Jun 2024
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Immaculate building with historic bones and—in our room—a sterile modern renovation. Smallish rooms for the ample price. Very uncomfortable chairs. No place for toiletries in the bathroom. The limiting case of a 5-star hotel.

10/10
Exceptional
Brian, 04 Jun 2024
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Very personal and excellent service. Enjoyed the whole experience

10/10
Exceptional
Mehran, 28 May 2024
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Property is situated in a quiet area yet close walk to shops, restaurants and places of interest and historical. We walked everywhere. The hotel is well maintained and staff are great. The tasing menu dinner was great. Breakfast was excellent and choices were great.

10/10
Exceptional
Mehran, 25 May 2024
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Property is located within 15 minutes walk from the centre of town. Dining options are several both casual and formal all within walking distance. The hotel also has a fabulous tasting menu dining option. Shopping within 20 minutes. The area is very safe and quiet.

10/10
Exceptional
Richard, 19 May 2024
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Lovely boutique luxury hotel centrally located in city center

10/10
Exceptional
Adriana, 08 May 2024
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City break

The staff were incredibly attentive and helpful even allowing us to swap rooms. The hot tub took a while to heat up but that aside it was a beautiful room. Be great to have harder pillows but that is more personal preference. Overall a lovely room and couldn’t do enough for us

10/10
Exceptional
Michael, 02 May 2024
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Excellent stay. Luxurious. Relaxing. Friendly staff. Dementri in particular gave us recommendations where to visit and where to go for dinner when we arrived. The hotel is walking distance to the centre of Bordeaux, everywhere easy to reach by foot. Room was perfect, we stayed in Shakespeare which had a hot tub on the balcony. We had dinner from the tasting menu at the restaurant which was sensational. I highly recommend this hotel for anyone visiting Bordeaux.

10/10
Exceptional
Kunal, 15 Feb 2024
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Staff was absolutely amazing - helpful, kind, generous and accommodating. Room was excellent. Bar area was great Michelin star restaurant was absolutely a delight. Price was fair for everything.

10/10
Exceptional
Ada, 15 Oct 2023
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Beautifully appointed. Staff attentive and polite. Mariana did a beautiful job booking a 3 Michelin star restaurant on short notice and offered lovely options for visits around the area. Highly recommend

10/10
Exceptional
Lawrence, 14 Oct 2023
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Beautiful place to stay

Our stay was unfortunately only one night. Beautiful property, quiet area but convenient. Room was perfect with many room gifts, chocolates, water, wine, juice, fruit, sodas all included. Could not of asked for more.

10/10
Exceptional
Alison, 10 Oct 2023
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Hidden Gem

I honestly cannot fault this hotel it was just perfect

10/10
Exceptional
Sandra, 07 May 2023
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Nice and comfortable

10/10
Exceptional
Doran, 23 Mar 2023
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Quiet location. Modern facilities. Clean. Efficient and friendly staff. Lots of little attempts to make stay special like free minibar and nightly chocolate. Bordeaux is great too. Quiet upmarket and lots of shopping.

10/10
Exceptional
Saira, 17 Oct 2022
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Amazing staff, so helpful and sweet. We loved our anniversary stay here. The room and the breakfast were both top notch.

10/10
Exceptional
Alex, 28 Sep 2022
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Le Palais Gallien was so far our favorite among the handful of top hotels we stayed in these last few days between Paris, Bordeaux, Biarritz, and San Sebastien. The hotel is charming with excellent amenities and the staff were perfect. We loved the room and the massage was amazing. This is definitely a memorable hotel that we will use in most new visits.

10/10
Exceptional
Elizabeth, 28 Aug 2022
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Lovely place, staff amazing.

10/10
Exceptional
Rhian, 26 Jul 2022
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Small enough to feel exclusive but big enough to have the service of a larger 5* hotel. The staff can’t do enough for you and the room was very comfortable. A short walk from the busy area which we liked. Would definitely stay again when visiting Bordeaux.

10/10
Exceptional
Ian, 30 Apr 2022
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Excellent small boutique hotel , with superb service. Special mention to Charles who provided 5 star++ service.

10/10
Exceptional
Mary, 31 Mar 2022
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Beautiful hotel, excellent staff and wonderful stay altogether, we will be back!

10/10
Exceptional
Robin, 27 Nov 2021
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Everything was absolute perfection! Gorgeous property, the staff was warm and friendly and we were there to celebrate our anniversary and a birthday and they did lovely things for us over and over again. Best hotel stay!!!

10/10
Exceptional
david, 18 Oct 2021
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Small hotel the nicest staff, superior service.

8/10
Excellent
Salvador, 19 Sep 2021
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..

10/10
Exceptional
robert, 13 Sep 2021
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Beautiful hotel with an outstanding restaurant in the heart of the city. The staff was so nice and helpful and the facilities were beautiful. Highly recommend this boutique hotel

8/10
Excellent
Verified traveler, 17 Aug 2021
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It's a nice hotel, quite small, with a small pool that is open 24 hours a day. There is a fantastic restaurant on site. We found the hotel calm and quiet, and the service was good. It is in a pretty good location in Bordeaux, which is a very handsome city. I suppose it comes down to price, if you are happy with the price there is nothing to fault with this hotel, for me to give it 5 stars it would have either to have been more spectacular or cheaper. But we enjoyed our stay.

10/10
Exceptional
Verified traveler, 17 Jul 2021
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Fabulous Hotel

10/10
Exceptional
Jerome, 05 Feb 2021
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Great team and service level

10/10
Exceptional
Charline, 05 Jan 2021
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Séjour parfait au Palais Gallien. Malgré le contexte, un personnel aux petits soins. Un repas en chambre délicieux, petit-déjeuner complet et excellent. Chambre très propre et très belle, petit plus : la baignoire ! 10/10

10/10
Exceptional
Verified traveler, 18 Dec 2020
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Walking distance to old city center. Quiet neighborhoord. Spacious and well appointed rooms. Staff is very helpful.

2/10
Poor
michael, 22 Sep 2020
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shame

on discharge from hospital after car accident my sister booked me in here they took a disliking to me and threz me out after 30 minutes they pretended to be full they called the police to eject me by force this all traces back to the owner of best western bordeux puttin me on a blacklist because i had complained of a smell of urine in my wardrobe!

10/10
Exceptional
Samuel Kee Yuen, 25 Feb 2020
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Very enjoyable stay

Friendly staff and amazing service. Nice decor.

10/10
Exceptional
David, 09 Nov 2019
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Amazing location with incredibly attentive staff. A must stay and will forever be on our list of top hotels we've enjoyed around the world. We will certainly return.

10/10
Exceptional
Brenda, 24 Oct 2019
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Boutique Gem

It was perfect! So friendly and helpful. Staff was so nice would definitely return and recommend

10/10
Exceptional
Jett, 17 Oct 2019
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A beautiful property!

We just loved this hotel and would most definitely stay here again. The property is lovely and the staff super friendly and efficient. Our room was very spacious with super comfy bedding and luxurious bathroom that included a separate toilet room. I can’t speak for the breakfast or restaurant, as we did not eat there. Overall, we had a memorable stay at Le Palais Gallien.

6/10
Fair
Verified traveler, 01 Oct 2019
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Nice, but not amazing

This is a nice hotel, but not worth the money and the 5 star. Reason: lack of the small details that you expect from the staff.

8/10
Excellent
Verified traveler, 01 Oct 2019
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Good location slightly out of centre Well designed luxury room but on small side Mixed staff service Poor overcrowded breakfast Lovely pool and garden

10/10
Exceptional
Verified traveler, 21 Sep 2019
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Very nice experience with exceptional service and hospitality!

10/10
Exceptional
Adrienne, 19 Sep 2019
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Stunning hotel, great service, great drinks esp the aperol spritz! Loved the pool so much.

10/10
Exceptional
Verified traveler, 13 Sep 2019
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The service is exceptional. Everyone at the hotel was unbelievably kind, professional, and attentive. Anything we needed was made available in minutes and with a smile. The personal attention provided by the hotel general manager was beyond imagination. Everyday we received a personal handwritten thank you note from the staff.

10/10
Exceptional
Verified traveler, 11 Sep 2019
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The staff, the decor, the pool - everything was simply beautiful, elegant, and welcoming.

10/10
Exceptional
Karin, 10 Sep 2019
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Really friendly and professional staff. Large room with very large soaking tub and separate shower. Nice buffet breakfast. Easy walk to sights.

10/10
Exceptional
Verified traveler, 31 Aug 2019
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Service was excellent. Personal and attentive. Stylish

10/10
Exceptional
Michael, 11 Aug 2019
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Wonderful

The staff was unbelievably friendly and they did not come ass fake for the patrons but genuinely nice and accommodating. The room and bed were awesome too! The amenities were slim but it’s an old renovated place so not to be expected with being large. Only issue was, we had free international calls but could not make on our room phone nor could staff make from their desk. Also, it’s not as central as we believed but a great location and clary ore residential but a close walk to the gardens and other spots much more centrally located! Great stay and worth every penny!

10/10
Exceptional
Syd, 24 Jul 2019
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Amazing stay would definitely recommend

The hotel and the staff were amazing and the pool was a real plus in the heat!

10/10
Exceptional
Verified traveler, 19 Jul 2019
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The ambience of the property was very relaxing and the restaurant was a fantastic and unique experience

10/10
Exceptional
he Herschel, 17 Jul 2019
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A beautiful boutique hotel in Bordeaux. The room we had was terrific -quiet and well appointed. The hotel is lovely, the pool, bar, dining room and especially the staff all first rate. Well situated out of the tourist area but still close enough to walk to everything.

8/10
Excellent
Patty, 02 Jul 2019
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The hotel is brand new, the room was very nicely decorated, they provide capsules with essential oils for the shower, all high tech. The breakfast was a bit minimalistic, small quantities for the many guests. The location is fantastic about 10 minutes walk from city centre. Highly recommended hotel.

10/10
Exceptional
Lauren, 28 Jun 2019
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Loved! Miss it already...

Service was amazing. The staff were extremely helpful, felt like I had friends thousands of miles from home. Property was beautiful and rooms spacious enough for two. Would stay again and again (and I am very particular!).

10/10
Exceptional
Christina, 24 Jun 2019
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Elegant hotel with superb service!

Amazing hotel within a ten min walk from the city center. Staff was superb and the room was elegant, comfortable and spacious. I would definitely stay here again!

4/10
Poor
Verified traveler, 19 Jun 2019
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Beside the dinner and staff the rest was horrible We got the suit in this hotel First night we had a problem with mosquitoes We couldn’t sleep The floors in the room made from some cheep laminate and every step I made they made noice The room stinks The selection of pillows came to 3 different uncomfortable pillows Breakfast very very poor Motel 6 is Better And the last two days no WiFi So what can I say If this hotel is 5 stars my name is Donald Duck

10/10
Exceptional
Howard, 18 Jun 2019
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A wonderful surprise in Bordeaux

A one day stay on our way to another destination. We found the staff to be exceptional. Friendly, concerned, and helpful. We travel often and would definitely return to this location and recommend it highly. We did not dine in there restaurant but there attention to the comfort and needs of the guests is so great I can only assume the restaurant is good as well.

10/10
Exceptional
mrs s, 15 Jun 2019
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Elegant hotel—-very quiet with beautiful outdoor areas for relaxing.

10/10
Exceptional
Verified traveler, 13 Jun 2019
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Service was exceptional. One of the best hotels I’ve stayed at in France.

10/10
Exceptional
Alex, 09 Jun 2019
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Amazing hotel near the center of town. Relatively easy walking distance (or Uber ride) to most things that you would want to do. The food is fantastic. Be sure to get the breakfast and book dinner for at least one night - it is worth it.

10/10
Exceptional
Oscar, 12 May 2019
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Excellent service and value!

We had an amazing stay at Le Palais Gallien. The rooms were spacious, nicely decorated and had some pretty cool tech. The staff were extremely helpful and friendly. They were able to prepare dinner for us after the restaurant had already closed on the night we arrived. They also booked restaurants for us and had great recommendations on things to do in the city. Every night we had fresh cannelles for us to enjoy. The only downside is that the hotel is about a 10-15 minute walk from the city centre.

8/10
Excellent
Anna, 05 May 2019
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Comfortable hotel

Great hotel close to the centre of Bordeaux. Rooms were clean and comfortable but basics like the lock on our door didn’t work. Felt expensive for what it was.

8/10
Excellent
Verified traveler, 30 Apr 2019
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The room was very calm and this we liked very much. We werea little disappointed bythe fact that we were not able to make the room dark. The curtains could not make the room dark at night.

10/10
Exceptional
Vic, 24 Apr 2019
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Nicely decorated at great location

Fabulous location, great services. It’s a hidden Gem. Must try it and you won’t be disappointed!

10/10
Exceptional
Verified traveler, 15 Apr 2019
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great friendly staff ,beautiful buiding,restaurant food excellent,10 min walk to centre

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