The people at the front desk were rude, with the exception of 1 guy, i would never stay there again

Don’t go here !!!

100% terrible. We arrived. Picture are from many years ago. OK. Whatever. At the front desk and were asked to wait because they were discussing something. Yes… they were. They were discussing other guest complaints about the blankets, and that they thought that was “stupid”. All in front of us while we were waiting to check in. That was not a good (a very bad) first impression. In the end we just left and.booked another hotel. Really… I’ve travelled around the world, saw many cultures and many countries. This is just bad. No matter what angle you look at it.

Not as close to downtown as I thought. Towels and sheets old and thin. Staff very nice but didn’t speak much English. No facecloths or hand towels. Pool was nice. Limited dining? Umm noodles?? No dining. Had lots of hot water for showers but no bathmat so floors got very wet and slippery.

Good

It was basic- nice little pool and sitting area- No restaurant- no ice or fridge in the room - had to pay for hot water and instant coffee - staff was not that friendly

Cozy, quiet and private.

The place is private, quiet and comfortable. A little bit outdated, but everything work!. Remains me of a "mom and pop" bed and breakfast kinda a deal. Friendly staff and they have a snack bar 24/7.

El peor lugar que he conocido, la limpieza lo peor seguramente el encargado o dueño del lugar no tiene la miníma idea de estándar de limpieza, de servicio, el aire acondicionado haciendo ruidos raros toda la noche, no wifi en las habitaciones se nota q nunca han limpiado el lugar ni las sábanas ni nada. Solo de dormir ahí te da comezón

El hotel más sucio que he visto en mi vida, nisiquiera un hostal y eta así. Desde q entras las puertas los muebles llenos de polvo, el baño una asquerosidad todas las sábanas te pican, se nota q quien administra o es el dueño no le importa. Las sábanas sucias las sillas todo sucio en exceso. Nunca volvería y ojalá la gente no vaya y no me quisieron hacer el reembolso, ya que pagas te dicen no hay wifi en las habitaciones, súper deshonestos. Hice fotos de lo sucio q son sus habitaciones lástima q no las puedo poner aki

The pool was nice and well-kept. Room and beds were comfortable. Base of toilet was leaky, so floor was often wet around it. Staff were apathetic. At one point they had mopped the hallway outside our room at a high-traffic hour and left no warning signs that the floor was wet. My partner exited the room and slipped, falling on the concrete. Her complaints that she was hurt by the fall were met with a shrug.

Disappointing

Hotel was in a good location, about a 10min walk to the main city centre. They also have a good pool for guests to use (although they could really do with separating this from the hotel car park). Unfortunately we arrived back late on our first night to discover a lot of hairs in our bed so we can only assume the beds were not changed (on both beds in the room). We had to request for them to change them next morning and the receptionist did not even apologise that this has happened. There was no filtered water available for guests, only bottled water to purchase in reception.

Not the 21st century

I checked in here because my preferred hotel was booked up and they suggested this one, as it is affiliated. My initial feeling about the hotel was that it was very much outdated and desperately needed the rooms, flooring and bedding upgraded. The staff were very nice and I appreciate that. It turns out that due to spontaneous circumstances, I did not stay either of the two nights. But as I wrote, the rooms need updating.

Its great for the price, hot water, tv, ac, comfortable bed. Its a little far from good food and entertainment

Good deal

For the price, it was a good hotel. Everything was clean and comfortable and the location was good for me. Good for a budget hotel. There wasn't anything much to complain about, but there were a couple things that made it far from "perfect" that you'd expect from a more luxury hotel. The wall electric plug near the bed didn't work. So, I had to charge my phone in the bathroom. Not ideal. The TV was small. I turned it on and could raise or lower the volume, but I couldn't change any stations with the remote. Maybe they only have 1 channel, maybe those buttons on the remote didn't work, maybe it was user error... idk The sun rises early and in December was shining at the "pool view" room I was in. The blinds were not thick enough to block the light, so I was awake far earlier than I would like.

Greet place

Everything was great

Avoid room 101

We asked to see a room before we booked to avoid bad hotels it's a good thing to do in Mexico at this price range. So they showed room 101 and it's right next to the reception so loud voices and phone calls late at night and early in the morning!

I lied the front des people, very attentive and nice. I liked the spacious closet. I did not like the fact that did not provide toiletteries. I saw 2 roaches near the bed. Very old building. Dont have phone on the room. The TV did not work.

Plumbing shower issues. Not a good service

no hot water and we have to fight the get it. They know of plumbing issue s and do not fix them. Front desk does not help. We have to discuss with them to have our shower fixed.

Close to where i wanted to be. Queit location at night great for sleeping.

The low pressure at the water In the shower and I think better pillows

Neat to many places and the people are very courtesy

Vacay

Very good location. Close to Downtown. Great service and very clean room and comfortable beds.

We liked that we got value for money, the swimming pool, the cable and the facilities were good, what we noted a bit on the negative side was the details for cleaning but overall it was good, the hotel is nicely located and the space for parking is excellent...

Has a great location and it’s very affordable. It’s not clean.

Good location. Friendly staff. Pool was nice. But no shampoo. No refrigerator. No English. Good for price, but not much there.

Old furniture and hotel;you get what you pay;is ok to stay for a night

Hotel wasn’t too clean.

Cheap and clean hotel close to downtown.

Had a great time is very nice .hotel close to mejorada .chembech.great places to eat .the hotel water pressure and l temperature.eccellent .i go back again

Central location, but a bit noisy

Central location, and not bad value, but the only concern was the lack of soundproofing, as the TV from the next room coming loud and clear in the room. Other than that it was good.

Okay for a layover

Don't be fooled by the first look of the hotel. The exterior looks better than the rooms! The pool is great though, as the days in Mexico and Merida can be exhaustingly hot. As for the rooms, very very basic are the words I'd use. Nonetheless, I didn't need more, so I was happy with it, except for the weird "dirty water" smell they seemed to have washed the floors with. No complimentary shampoo, only soap. Oh, and don't pay for the breakfast if you're given the option; cereals and toast only! Walk a little more and near the Santa Lucia square, you'll find plenty of options for breakfast. I recommend the Cartas a Frida, on Calle 55. 110 pesos for a buffet style breakfast (including yummy make-your-own waffles, yogurts, fruits, bread) + one choice of main dish.

Low water pressure in bathrooms . ............

6 blocks to main sq, good area

wanted 1. pillow and sheet, they provided with out question

Is not a good hotel!'

No elevator at the hotel and nobody to help you with the suitcases!!

Good value hotel

Good value for money hotel,friendly staff,nice pool to sit by,room was clean decent bed,nice bathroom,away from road so nice and peaceful to,10 min walk to centre of town,5 mins to 2nd class bus station,enjoyed my stay,especially sat in warm sun by pool.

Inexpensive but you get what you pay for

This hotel would be considered basic to most North Americans. However it is clean and close to Centro which is an advantage. I am not the type of traveller to stay in American style hotels when I am in Central America so this review is based on my preferences for local flavour. It is also very reasonable. There is a pool which is very nice on a hot day. However there are no steps into the pool so it can be a challenge to get in and out depending on your physical ability. You can purchase breakfast and snack items in the lobby. There is free wifi which is nice to have.

Not what I expected, no elevator.

we paid 21 days in advance but were gone 1/2 the time to other cities too far away to come back so paid for another hotel where we were. while gone staff chose to come into our paid room and remove a bed because they needed it. It was our room and other than house keeping cleaning it they should not have taken anything out of it. What if I had hidden money under the mattress? Which I commonly do. I put extra money in various locations so if robbed I'm not totally broke. The woman at the front desk didn't seem to care she violated our rental agreement and our trust in there hotel. We got there at 11pm I requested through Orbitz a 1st floor due to disability. They put us on 3rd floor and next morning moved to 1st floor. 3rd floor not as clean as the 1st floor. when they moved us to 1st floor if it wasn't better I was going to change hotels.

good option

everything good

Used it for two nights. clean safe walking distance to center

Good price for a decent hotel with great pool.

The hotel is located about 5 blocks (10 minute walk) from the Catedral and some good restaurants. The place itself is clean, has some limited food you can buy and is secure. They have a beautiful pool that you should take advantage of to beat the heat. The only negative we had is that they do not have any ice on the premises.

Not a very nice place to stay

The room was dirty, with blood marks all over the walls from dead mosquitoes .... Internet was excellent and the swimming pool nice.

La propiedad es muy limpia, en relación precio calidad es muy bueno y el personal muy amable y siempre pendiente. Solo estaría bueno dieran una opción para comer

Todo estubo exelente muy eficiente.

Lo necesario para pasar la noche.

No hubo habitación en las dalias,pero nos enviaron a otro de sus hoteles, todo bien

No fue lo que yo esperaba, en las fotos se ve diferente se ve mejor la habitación, está muy deteriorado los muebles, el baño y la ropa de cama, la limpieza no era buena los ganchos para colgar ropa oxidados en y costo elevado, no volveré a reservar ahí.Atencion de los empleados buena

El hotel esta cómodo, limpio, muy céntrico, el hecho de estar en el centro y contar con estacionamiento es muy bueno, la relación calidad-precio es muy buena, lo único que hay que tomar en cuenta es que no tiene elevador, por lo que si hay algun huésped con movilidad limitada es importante hacerlo del conocimiento del personal de recepción con anticipación para que puedan ofrecerte una habitación en planta baja. En general muy buen alojamiento.

Todo muy bien, seguridad, atención y buen servicio de limpieza

Tiene piscina

Me gustó mucho mi estancia en el hotel

habia cucarachas en la habitacion

Agradable

Esta ubicadisimo, solo que el personal de la noche es malencarado, las instalaciones son regulares, se siente viejo pero eso no es problema

Excelente servicio de Nancy

La limpieza del lugar deja mucho que desear, la primer habitación se me cambio por lo sucia que se encontraba,las habitaciones huelen a humedad y se me cambio de habitación, en la segunda habitación maté 3 cucarachas y tuve que ir a recepción no me quisieron cancelar la siguiente noche y solo se me proporciono raid. Para ser sincera lo único que vale la pena es la alberca y eso contemplando que las escaleras para ingresar están muy frágiles les hace falta mantenimiento. El lugar nada recomendable 👎

Me gustó que leyesen los comentarios a las solicitudes de las habitaciones, excelente servicio del personal es muy agradable y amable.

Muy buena atención del personal y muy limpia las habitaciones

Vale la pena me gustó que tiene estacionamiento propio y su piscina.

Está en el centro y cerca de mis reuniones de trabajo

Todo bien

Esta muy bien las intalaciones fuera mucho mejor si tuviera un restaurante

Muy buena opción para ir a trabajar o de paseo.

Buen servicio, falta un poco el mantenimiento

Regresé por segunda vez porque la primera fue agradable. Esta vez había una fuga en el WC y no hubo modo de que nos cambiaran la habitación. Además, el asiento del WC estaba oxidado y el ducto de drenaje del WC estaba tapado y había problemas para drenarlo.

Aunque avise por teléfono a la srita Celia, que llegaría a la 1 am, no hubo nadie que nos abriera la puerta. Tuvimos que buscar otro hotel....muy molestos

Excelente ubicación, muy céntrica. La alberca muy limpia y tranquila.

Personal amable y muy servicial

Cómoda, cerca del centro de Mérida, sobre todo que tiene estacionamiento propio.

La propiedad esta bien ubicada, pero le falta mucho mantenimiento a las habitaciones, los blancos en general hay que renovarlos al igual que los muebles de las habitaciones.

Buena ubicación y muy segura

Bien, se descompuso la regadera pero enseguida lo atendieron.

Bien

Esta bien, las camas son cómodas y la presion de la regadera es buena. Sólo lo utilice para una noche si eres un poco exigente no es para ti. Hay humedad en el techo los closets son viejos e incompletos

Falta un minibar por guardar el desajuno

Regular

El personal de recepción de la tarde noche hace escándalo entre ellos. Y no hay nadie q atienda todos en el cotorreo allá al fondo. Se fue la luz. Las almohadas están súper aguadas.

Todo tranquilo, un buen lugar

Hotel abusivo

Experiencia muy decepcionante ya que el hotel tiene muchos inconvenientes y falta de mantenimiento. Además no hay quien responda a las quejas y no hacen devolucion aún avisando con anticipación.

El wifi es super lento, limpieza de las sabanas no es diario, el precio es accesible

Esta muy bien situado y tiene una zona con mesas y sillas. Las camas bastante incómodas y, siendo dos personas, nos dejaron un solo juego de toallas y ni alfombrilla de baño.

bien para llegae a dormir

Buen hotel. Bien ubicado. Me he quedado ahí antes y lo prefiero por sobre otros establecimientos

Buena opcion

Un lugar muy comodo y limpio, accesible para desplazarte a otros puntos, la zona muy tranquila. El peronal. Un poco serio, pero al final amables

Regular

En general para llegar a dormir está bien, la habitación que nos tocó la taza del baño estaba manchada, los ganchos del clóset como son de metal estaban oxidados, la caja de seguridad no funcionaba, el televisor no se apagaba con el control nos teníamos que levantar para apagarlo manualmente y las camas no muy cómodas. Un punto es que queda cerca de la plaza principal

Excelente

Las habitaciones están cómodas y ofrece que por el precio lo justo, lo único a mejorar es la conexión a internet ya que es muy débil o se desconecta.

old and tired hotel. Good value for money.

excelente servicio.

Trato agradable y personal eficiente

Nos cambiaron de hotel , ya que en este que reserve no había cupo lo cual fue un poco complicado y sin conocer si nos dio un poco de miedo por q no avisan

Get what you pay for. Good stuff!

Went for two nights to see Merida and the surrounding area with Progreso. Had never been to Merida before and the selection of various cheap hotels was wast but chose this one due to the pool. The hotel was easy to find walking from the ADO bus-station and since I arrived early I had to wait but no problem using the pool. No one in the reception spoke English so good to know basic Spanish (like everywhere in Mexico obviously) My room was old but in decent condition, everything worked, hot water, clean towels and so on. Even AC was cold and ncie but didn't use it. Location is great walking 5-10 minutes to restaurants, bars, little shops. The hotel could certainly use some renovations and upgrades but then again, you get what you paid for and what I paid for is great value for money! Nice big pool with sun most of the day which is nice in Merida where there is no beach to go to.

La habitación no estaba limpia el baño olía a orines

Me gusto la privacidad al cliente, no me gusto que en la alberca permitieran fumar mariguana

TOTALMENTE RECOMENDADO

Me gusto, el.estacionamiento seguro y cerca de las habitaciones, la alberca muy bien.

Un hotel centrico, buen atencion, solo falta mejorar sus instalaciones son viejas. es bueno para pasar una noche asi como lo hice yo.

Aseo diario, y lugar confortable

Me gusto que hacen el aseo diario, y un estacionamiento grande rematado con una rica alberca, las habitaciones tienes camas decentes y aire acondicionado para pasar la noche comodo ya que en Merida el calor es enemigo del descanso, las habitaciones cuentan con llave electronica. Hay un refrigerador comunitario que se ofrece si lo necesitan. Muy buena calidad-precio 👌, lo unico a mejorar el servicio de wifi ya que la conexion en miy débil.

Gigi fi❤️❤️❤️

El hotel es tranquilo y su personal muy amable, por el costo que pagas la ubicacion/comfort/estancia es justo su precio Si no eres exigente y buscas solo una estancia de paso es recomendable este lugar

Falta mantenimiento

Colchas sucias, soporte toallas oxidado, manchas de sarro en wc, no hay contactos cerca de la cama, solo 1 doble a lado de la mesa y 1 en el baño.

Un lugar con muy buena ubicación, trato muy amable, lugar muy seguro, un lugar para llegar de noche a descansar, técnicamente en el centro de la ciudad, a unos minutos caminando de la plaza grande y a unos minutos de paseo de Montejo, cuenta con una piscina y estacionamiento privado.

Me agrado el precio, y que cuenta con estacionamiento. Cerca del lugar al que tenia que asistir.

Cero medidas sanitarias ante la pandemia

Es un hotel económico pero no tienen la más mínima medida sanitaria ahorita que estamos en plena pandemia. Los recepcionistas no usan sus cubrebocas y tienen un gato que se mete a las habitaciones. Todas las mañanas me despertaba el ruido de las personas que trabajan en la recepción

Tiras las toallas al piso y al junto con las bolsas de basura de papeles de baño, obvio despues las lavan pero se ve mal se te quitan las ganas de usar las toallas aunque esten limpias