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La Reina de Gran Via4.4Poor
19 Guest reviews
4.4Poor19 Verified ReviewsRead all reviewsCleanliness5.2/10Service5.0/10Comfort3.2/10Condition4.0/10Neighborhood5.0/10Amenities4.4/10
Poor
19 Guest reviews
Reina 23-25, Madrid, Spain. See map
Share
Parking available
Airport transfers
Concierge
Non-smoking
Elevator
Airport transportation (surcharge)
Express check-out
Use of nearby fitness center (discount)
Offsite parking discounted rates available
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Hotel Description
With a stay at La Reina de Gran Via, you'll be centrally located in Madrid, within a 10-minute walk of Thyssen-Bornemisza National Museum and Puerta del Sol. This hotel is 0.8 mi (1.2 km) from Lope de Vega Theatre and 1 mi (1.5 km) from Prado Museum. Make yourself at home in one of the 2 individually furnished guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Complimentary wireless internet access keeps you connected, and flat-screen televisions are provided for your entertainment. Conveniences include safes and microwaves, and housekeeping is provided on request. Featured amenities include express check-out and an elevator. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Hotel policies
Noise-free rooms not guaranteed
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety practices
- Property uses a professional cleaning service
- Contactless check-in is available
- Contactless check-out is available
Important information
You need to know
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property is professionally cleaned.
- Contactless check-in and contactless check-out are available.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
- This property is professionally cleaned
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Guests may access this property's casino for the listed optional facilities fee.
Minimal age
Optional fees
- Airport shuttle fee: EUR 35 per vehicle (one-way)
- Nearby parking fee: EUR 18 per day (591 ft away)
- Pet fee: EUR 29 per pet, per night
- Service animals are exempt from fees
- Late check-in fee for check-in between 10:00 PM and midnight
- Crib (infant bed) fee: EUR 29.0 per night
- Pool fee: EUR 10 per day
- Facilities fee: EUR 15 per person, per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
Portuguese
Filipino
English
Italian
French
Spanish
Amenities
Most Popular
Parking available
Airport transfers
Concierge
Non-smoking
Other
Elevator
Airport transportation (surcharge)
Express check-out
Use of nearby fitness center (discount)
Offsite parking discounted rates available
Distance from property (ft) - 591
Distance from property (meters) - 180
Hotel reviews
Traveller
TravellerEntrance was dirty, poor illumination, area not good
TravellerThe description that showed in the page isn’t accurate with the condition of the place and there were some things missing from the description
TravellerThis property is worst of the worst. Constant power outages every 10 minutes due to electrical issues and you have to keep turning the circuit breaker back on in order to have power. Management tried to blame it on the rain, but ALL other surrounding places had electricity. Also water damage in which the bathroom ceiling is about to fall, bad smell, poor lighting and ventilation, broken window glass, no internet/WIFI (doesn’t work). Very dirty and out dated. I hate leaving a bad review, but it’s not fair that anyone has to deal with such place and people must be warned. We just left with minutes to another place. Thank you Orbitz/Expedia for assisting us with a replacement property within minutes. We also took photos & video incase the property management tried to deny. That’s why they only have one photo of the property online.
TravellerThe location is close to everything to eat and shop BUT the apartment itself isn't very clean. The kitchen light doesn't work, no microwave, not very clean when we arrived. As well as no toilet paper, no paper towels, no soap was provided so keep in mind you have to go out and get the basic necessities.
TravellerMost historical and touristic atractions are within a 15 min. walkable distance. Although in the middle of a hive of social life, the property is really quiet and peaceful. Lots of stores and restaurants close by. Main communication arteries are also close by.
TravellerOverall I believe Carlos did an amazing job with his room! This is in such a great location that you can walk anywhere in Madrid or take the metro which is also conveniently located near by. I will definitely be coming back. I appreciate everything you did for us Carlos! I had such an amazing time and the local food spots were amazing as well!
TravellerMauvaise service, non confortable
TravellerHorrible este hotel
Pésimo lugar. Infestado de chinches y además se les pidió apoyo todo mundo dice que hay que Mandar un correo que sigo esperando comstesten hasta ahora. O verdad que me extraña que hoteles lo tenga como opción.
TravellerHet aller slechtste ervaring
Het was eigenlijk geen hotel, maar een vreselijke kamer die tot zogenaamd hotel was gemerkt. (vieze stank en riolering geur enz) alles wat op de afbeeldingen te zien is, is nep. Heel moeilijk te vinden. De zogenaamd enig hotel personeel leek absoluut niet net en aangenaam. Op het eerst gezicht leek hij te twijfelen of WIJ geen controle waren. Toen hij wist dat wij in de maling waren genomen kwam hij te Voorschijn. En hij heeft onze indentiteit inefficiënt met zijn telefoon vastgelegd.
TravellerGlobalement assez décevant...
L'appartement est très bien placé, et propre bien que plus petit qu'annoncé. Pas de restaurant, c'est un immeuble d'habitation. L'accueil est aimable, mais exclusivement en espagnol (et non en anglais / francais comme annoncé). La salle de bain est très bien. Cuisine ok, mais pas d'endroit où manger. La rue est très bruyante (bar juste dessous), ce qui ne serait pas un probleme si les volets fermaient (un completement cassé et un qui a refusé de se refermer au bout de 2 jours). Idem pour les fenêtres, la moitié etaient cassées, et ne tenaient que grace à un petit loquet, qui les laissait s'ouvrir d'un bon cm. Même problème avec la porte d'entrée. La serrure a été remplacée par un petit verrou, et baille donc énormément. Ce n'est pas securisant, d'autant que le coffre annoncé est inexistant. Les photos ne correspondent pas, ce n'est pas le même appartement. Rapport sualite prix assez mauvais, et surtout ca ne correspond pas à ce qu'on nous avait vendu...
TravellerMuy básico
Piso muy muy pequeño y viejo. Para solo dormir está bien. Para hacer un poco de vida, imposible. El agua caliente solo sale hirviendo y no hay suficente para 5/6 personas seguidas.
TravellerКошмар в центре Мадрида
Запущенная квартира в полуподвальном помещении. Полноценная одна спальня, вторая за перегородкой. Грязь и вонь. Мах 30 кВ. Оплатив всю стоимость проживания, смогли продержаться в этом подвале пару часов. Деньги не вернули. Отвратительная квартира , как и ресурс , который размещает непроверенную информацию
TravellerEs una estafa
No es un hotel como indican En un departamento muy pequeño en un edificio Tenía la cama rota y las condiciones de ventilación y luz pésimas No corresponde en absoluto a lo ofrecido ni al precio alto solicitado
CRYPTO-FRIENDLY BOOKINGS
Your money’s good here.
Do not trust this hotel. They are nasty.
The room was completely different from the picture; even the address was different. I communicated with the phone number indicated in the description, and he gave me a very basic room in an old building in a nasty place. I felt very disappointed.