The hotel is just beautiful. There are special things to discover everywhere. One of our favorites was the secret ice cream parlor in the magnificent garden. Orange trees complemented by the delicate scent of date and birdsong surround you. The staff is also incredibly thoughtful and welcoming. We were so sad when it was time to leave.

The garden, the renovation of the old palace building, the swimming pool, the quality of housekeeping services, the room comfort are top, congratulations. The Food and Beverage dept needs to be better managed: breakfast at a palace cannot have old dry bread offered or uncooked and dry old potatoes in e - but in our case two mornings in a row- offered to customers. And all staff should smile a minimum and clear dishes from guests tables with kindness and care, not just rude promptness. Seafood salad at Italian restaurant - most expensive starter - cannot have undercooked clams or unfresh items to bother stomach later, I was badly surprised. Deserts were amazing but the rest requires double-checking. The policy for late checkout - especially for just 2h extra - by asking the guest to come to the reception desk the day of departure instead of working it out at checkin when requested - is not what one can expect in such premises. This IS a palace, not a mid class hotel. Promptness to answer the phone, especially at the Spa, needs to be reviewed. And apparently there’s is a lack of staff there, seems all is full all the time…disappointing because it is such a fine place and location otherwise. The rest is up to what one can expect or beyond. But these lacks of attention can really generate unnecessary stress and damage a stay which for such a price should be perfect or close to it. Would like to be back to see if things in these areas will improve or not.

Sadly this hotel is extremely over-rated. I stayed for one week at the end of January 2025 and was very disappointed when we were shown to our room. We were led down a set of stairs to the lower ground floor and along a dark corridor. On entry the small room, the walls, curtains and decor were very dark which added to what I would say made for a depressing stay. The space was so limited we even had to put out cases outside on the ledges of the windows. I struggled to even see my clothes in the wardrobe. On the first evening when we closed the curtains the rail fell off the bracket and the curtain rings fell to the floor. No kettle or tea making facilities. I had to call room service to provide these as there was only a coffee machine in the room. We ordered room service for breakfast but there was no table. We just had to sit in bed to eat. There was a very unpleasant smell on entering the room - like rotten eggs. Around the pool, if you were happy to tip heavily then service was excellent. Sadly, I had saved hard for this break and could not afford to tip so had to look after myself, whilst those that had tipped were waited on hand and foot. The spa was usable, but the pool was not very warm, and the jacuzzi needs some refurbishment work as it is very tired looking. Sadly when walking out of the hotel one morning, along a busy main road I was mugged by a man on a motorbike. Fortunately I had a sixth sense but the shock ruined the remainder of my holiday.

Amazinh hotel, aside from a small snafu with the security guy which he later apologized for, eveything was amazing

Amazing Mamounia

Beautiful experience people super nice we will be back for sure

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Amazing hotel

We went to Mamounia to celebrate my 80th birthday. The hotel was superb,friendly helpful staff,and we had a fabulous time. On my birthday a beautiful chocolate cake and bottle of champagne were delivered to our room with the hotel’s compliments. We will certainly go again.

Very nice stay

Very good Hotel!

Lovely hotel and oasis in the hustle and bustle of Marrakesh. Was very busy, staff were pleasant, rooms spacious and the gardens are beautiful- would recommend.

The sauna is too far from the spa and there is no steam room for spa users unless you book a hammam. That was very inconvenient. Rest everything was top notch

Excellent

Great hotel and amazing service and staff

Wowww the place!! It was amazing

Decadent splendour, Arch no mr

It is always a delight to stay at Manounia. The splendour and intricacies of Moorish-Andalusian architecture and design lavishly unites with the Art Deco styles of the early 20th century, while offering subtle hints of the Berber architecture of the Saharan south, to create a mesmerizing palace honouring the best of Morocco. Even the pool doesn’t disappoint, with temperatures hovering at the 40 degrees, the pool remains at a cool 20 C. The room was spectacular though the mattress was rather hard. Nonetheless, it is strongly recommended for anyone desiring to have a royal experience in the land of the King!

Splendid hotel. Majestic. Overall an amazing experience.

Beautiful property

One of the best hotels I’ve stayed in the world!

Hands down one of my best experiences in a hotel. The service was hyper personalised and everyone went out of their way to make sure our stay was an experience. I wish we’d stayed longer! Can’t wait to visit again.

One of the best in the world!

Hands down one of my best experiences in a hotel. The service was hyper personalised and everyone went out of their way to make sure our stay was an experience. I wish I’d stayed longer! Can’t wait to visit again.

Luxurious experience from start to finish. An amazing experience.

Cool

Beautiful and sophisticated while peaceful in a very busy and exciting city area

Being one of the most luxurious hotels in Marrakesh I was excited to stay here. It definitely lives up to its reputation and is opulent. The food was overpriced and average but I was okay with that knowing it was about enjoying the room. The spa was excellent, a very nice massage and the staff were very attentive. What disappointed me was when the air conditioning didn’t work for the entire night and I was left in a room that felt like a furnace after a 41 degree day. The night staff couldn’t do anything other than encourage me to open the windows. I woke up drenched in sweat and with the taste of the city fumes in my mouth. The duty manager the next morning refused to comp the room as i had booked via Expedia but offered to waive the fees for my spa, pool side lunch and gave me an airport transfer. All in all it wasn’t quite the experience I had expected for such a premium rate

Fantastic hotel

Out of this world experience

MY STAY WAS GOOD EXCEPT WHEN LEAVING THE HOTEL PART OF MY DEPOSIT WAS NOT RETURNED SO I HAD TO RETURN AND DISCUSS IT WITH THE MANAGER THEN HE FINALLY RETURNED THE MONEY THIS TIME CONSUMED IN SPITE OF EXPLAINING TO PERVOUSE RECEPTION SET

Loved everything apart from the Churchill bar

The best hotel we have ever stayed at in terms of luxury. The staff were amazing and the service was the best we ever had. Was such a wonderful experience.

Remarkable property with one of kind design. Enjoyable stay!

The best hotel in the world in my opinion.

This hotel is unbelievable in its attention to details from when you arrive until you leave. The personal touch is there from the start when they check you in with refreshments on the couch. You are called by your name all the time. The building, decor and gardens are spectacular. I could go on about them all day long.

The best hospitality, service and ambience ✨

Staying here is an experience. A heritage hotel with an amazing history. Both interior and exterior are superb. The staff are excellent as are facilities. It is expensive but you have to pay for quality

Lacking customer relations

While the hotel was beautiful and the spa treatments amazing, which we enjoyed, thr service and room issue wasn't up to par for this type of hotel. There were many staff who were kind and helpful. The laundry service was quick too. HOWEVER, upon check in we didn’t receive clear information about the hotel, showm around, etc like many nice hotels and thr concierge was not clear how cloae in walking distance the nice area of Guelliz or the Koutobia was to the hotel and we had wasted a lot of extra time taxi around. We even asked if it was just across the way and they said no but upon leaving for the airport we saw due to the route thr driver took that it was all right there. As guests that should have been shown on the map or made clear especially when we asked. The bigger issue though was plumbing problems upon check in. Coming off an international flight and having issues with both bath and then shower so maintenance came twice to fix within first 24hrs was highly inconvenient and poor treatment as a guest in such a grand hotel. No compensation was offered until i mentioned it and they sent up an apology note and bottle of wine i cant drink (he never checked first or offered to just comp a meal or some cocktails we put to the room). The worst part was that the head of guest relations, didn’t comprehend the issue fully since it was fixed. He instead gave a bag with. heavy diffuser when we're heading to the airport. Ridiculous & cheap response for this hotel.

Wow for a lack of better word. The La Mamounia experience has been unparalleled. From moment of check in to checkout, everyone was so kind and always trying to help. The restaurants were superb and the Sunday brunch was exquisite. The tours were comfortable and spot on to what we wanted to do. All recommendations for outside the hotel were also spot on. We had the most memorable time. We will definitely be back! We must give a shout out to Marouane, the guest relations manager. He greeted us by name each time he saw us and always inquired how we were doing and if there was anything he could do. We were very well looked after. Nothing was too much to ask for. Thank you Marouane!

Great property - contemporary Morrocan

Fabulous hotel

A unique and historic hotel which has benefited from all the ongoing renovations and improvements, whilst retaining it’s magical feel.

World Class

I don't think there is a better hotel in the world. This hotel makes other 5 star hotels appear pedestrian.

Only place to stay in Marrakesh.

AMAZING. nothing bad to stay. nicest hotel we have ever stayed ar.

Literally the best hotel in the world - and I have stayed at many many hotels. One example of the service - when you go swimming a person comes over and lens cleans your sunglasses that you left on your sunbed Literally perfect - the rest of my life will not be as good

This resort is Beautiful, well guarded and has an amazing manicure grounds.

Amazing place. Lovely attentive staff and real attention to detail. The hotel and gardens are beautiful and only a short walk to the main square/Medina.

Great resort highly recommend

Staff is perfect and the Hotel and grounds are magnificent.

It’s an impressive property. Architecturally unbelievable and amazing. The rooms, for such a high caliber property, were disappointingly small. I’ve stayed in $80 best westerns that were more spacious.

Food at the Asian restaurant was HORRIBLE and party of 5 all hated our food Concierge desk was worthless and mishandled a number of requests. Camera was stolen from my room and staff was unhelpful. Most restaurants closed most of the time.

It was everything!

La Mamounia was everything and more! The staff are so attentive, the rooms are exquisite and the pool was utterly glorious. I cannot wait to go back!

It must surely be one of the best hotels in the world. Loved it.

Five star hotel!

Fabulous

Among the best hotels in the world.

Nice place to cisot

Memories forever

Just simply the best forget four seasons

Disappointed. I came to La Mamanounia from Europe because I heard amazing things about it on netflix. The Hotel is gorgeous. However for this price range I was disappointed to be checked in two hours in delay without an apology or late check our offered, found several hair in the shower (yikes) and received the wrong mail for dinner which was even cold.

One of a kind! Impeccable service! Beautiful garden! Best smelling hotel on this planet with a fragrance from Fragonard!

Amazing place! Giant, luxurious, great service! A must return!

This hotel was simply amazing. The customer service was excellent, the decor was elegant and the grounds were beautiful. Very convenient location within walking distance of Jemaa el-Fnaa marketplace. We stayed in a room facing the Koutoubia Mosque and loved it! Expensive, but worth every penny!

Absolutely exceptional hotel, service and overall ambience. Can’t wait to go back

La Mamounia is a famous, historical property worth visiting for a drink or meal but not worth staying. There are so many nicer, more modern riads in the city. For the price we were amazed how bad the service was. We were definitely treated differently than those dresses nicely or more elegantly. Our bags took a long time to arrive to our room

Amazing, from start to finish

The hotel exceeded all expectations, the facility is absolutely stunning, and the staff were exceptional. We so enjoyed our stay, from the room, to the fabulous spa, the bars and the restaurants. As well as arranged services, such as our driver. Trip of a lifetime.

Utterly fabulous!

Fabulous hotel in traditional Moroccan style. Beautiful architecture, lovely service and the most wonderful food. Expensive but worth it.

I received no turn down service; they left a note saying I declined it but I did no such thing, the temperature of shower water was not hot at all. the room was the tightest room I’ve ever slept in in my life at a 5 star hotel AND for $800 a night! And i still had to pay for breakfast. Staff service was ok and the hotel was too dark. The grounds were beautiful and had 2 great places to take pics, but the price wasn’t worth it at all. I will stay at another 5 star hotel next time.

The overall experience was great. Breakfast was great, room service was great, spa was fantastic. The JG restaurant (asian) food was great...service was some of the worst I had anywhere in Morocco. Bar Service on Saturday night was also poor...waited over 45 minutes for a drink.

bad service- visit 26/09/22-28/09/22

the hotel is beautiful but. big but. there were two issues, first they didn't clean the room on the first day because they were wrong tto think we booked only one night and then we had to wait outside the room until 17:00 for them to send a cleaning team. Really absurd. Another thing, on the second day (the day of departure) they entered the room twice without knocking on the door, even though it was not time to check out and it felt like they were waiting for us to leave. For the price they charge, this is shocking service that we have not encountered in other luxury hotels and we will not return to this hotel again. think carefully about where you invest your money.

This is the best hotel in the world and inarguably it is.

Hotel with nice picture spots

Hotel.com claims as silver member I get a bottle of wine from the hotel. Didn't get it. Requested hotel for early check in. Was not accommodated. Can't bring bought water into the hotel. Well , at least we can to take nice pictures at their famous spots

We truly enjoyed our stay at hotel mamounia. The hotel is beautiful, the service is exceptional, and the people so professional and kind. From the moment you enter this palace, the smell, the beauty , the rooms, the details… whether it’s a date near your bed or the most beautiful flowers, you feel like a princess overlooking the most magnificent gardens. If it wasn’t for the wonder of Marrakesh I was tempted to have simply stayed in the hotel. The food was exceptional and the concierge service TOP NOTCH. This Mamounia team could teach the world about guest service! I can’t say one bad thing about this hotel except that I hated to leave and that I cannot wait to come back to la Mamounia in Marrakesh.

True moroccan luxury. One of the best hotels I have ever stayed in.

The hotel was is beautiful but too many people working there with very bad service. Will not go back.

Tiny room, annoying security guards, sexist staff

Racist and sexist hotel staff especially at the check in. Everywhere we walk to, they asked us for our room number, sometimes the front gate security guard doesnt wanna let us back into the hotel. That’s extremely annoying. If you are not staying at the hotel, don’t even think of coming here. They won’t let you in. Our 6 nights stayed was not worth it. Better to go somewhere else like the Aman.

I was impressed by the property and the staff that I’m coming back.

I have returned to this property several times, and every time it amazes me how well everything is run, the always available and friendly Staff. I would like to add that this time I had excellent service in the bar/patio lounge,in particular Abdelwahd Hremaui he Made my stay so lovely. He welcomed me remembered me from previous times and went out of his way to make sure I was well taken care of. Those small services make any hotel luxurious or not so much more memorable. Thanks again for a wonderful experience!

Heavy foot traffic in the lobby and public spaces accounted for less than exclusive experience. We did not get the room upgrade nor the bottle of wine despite reminding the staff. Service was overbearing but did not always follow through, often somewhat rough (especially in the buffet breakfast). The Moroccan restaurant in the property was a joke both in service and quality of food. They gave us a table in the hallway (which shouldn't happen) and the service was inexperienced. The property itself (lobby, ground, pool, garden) was spectacular but service could use to be polished more. Consider staying at the Royal Mansour nextdoor instead.

The property is very luxurious and unique. It claims to be the best hotel in the world but it fails with basic service details. All amenities are not cheap, thus they should be above and beyond expectations.

Amazing.

It was worth it except for the fact that breakfast wasn’t included and it wasn’t indicated on Expedia or at check-in, so we didn’t know and we felt we got jipped when we were charged for breakfast since it was not comensurate to the quality of what they offered.

Excellent hotel in a very good location…. Rooms, garden, pool area and attentiveness of the staff was very good ….Breakfast buffet and the menu was also good … We had lunch at the Italian restaurant which was delicious…. Something to improve would be to expand the menu for the cafe…. There wasn’t many choices …. If I go again to Marrakech I would again stay in this hotel ….

Luxurious experience overall. Concierge service A level.

Everything was perfect

La Mamounia was amazing! The staff was extremely helpful and made sure we were enjoying our stay the entire time. The food is excellent and the grounds are kept in pristine condition.

Not better than any other 4 or 5 star hotel…

When choosing the „best hotel in Africa“ you have certain expectations - these were not met. The hotel is nice and the premises are spectacular. The food is good as well, but the service and the way they treat you as a guest is only average. It was very disappointing….our reservation showed full Gold benefits as a Gold Hotel.com member / the staff did not only not honor this but was completely unaware of this program…

It was a wonderful hôtel

Welcome and check in was disapointing for a 5 stars hotel. The stay was nice, food excellent, SPA - massage excellent

Not the best in town

The hotel itself has a beautiful garden and pool. The indoors are very dark, the room was underwhelming for a 5 star hotel. The restaurant staff was obnoxious. The very pricey breakfast was subpar for any 5 star hotel (food didn’t taste fresh, flies all over the food, trays not replenished). The dinner, excessively pricey, was good but overvalued compared to other fine dining experiences we had in town. Overall we were very dissapointed with the hotel experience

I liked everything. The room, the balcony and the view. The gardens and all the amenities like the pool and the spa. Friendly and warm service

The best hotel we have ever stayed in. Not one thing is over-looked. A must-stay!

Amazing

One of the best hotels in this planet First class in every category. Service , atmosphere, Decor , Food and Staff. Zak in the front desk was very knowledgeable , helpful and courteous. He helped us with all our reservations inside and outside the hotel. We will definitely stay again at Mamounia next time we visit Marrakech.

It was amazing experience.

Luxurious hotel, perfect location, excellent service and staff

Beautiful elegant hotel with extensive gardens, large pool area and several restaurants. Large rooms with balcony.

Great week at La Mamounia and Merrakech

The Hotel is Wonderful! Everything about it says comfort, convenience, pleasure. It is serene, quiet, gardens are beautiful, pool very refined, food at all dinning locations within the hotel were excellent, including the numerous and various bar/libations areas. A splendid venue for travelers who only want the best.

Beautiful gardens and tranquility all around even though you are right next to the buzzing Medina of Marrakech.

La Mamounia is a remarkable experience that exceeds all possible expectations. From the first step onto the property you will feel transported into a different cultural and aesthetic dimension. The customer service is truly superb, in particular, Ali’s uniquely authentic welcome and personalized attention to detail. The spa treatments are an integral part of your stay at La Mamounia, pampering the body and soul in perfect harmony.

It’s a beautiful hotel with beautiful gardens and restaurants. The service is excellent!

Rude, unwelcoming, degrading—I do not recommend it

This is the worst hotel experience I have ever had anywhere in the world, in any hotel class. The staff were endlessly rude to us and assumed over and over again that we were only visitors from the general public, not paying guests or “residents” as the pretentiously call their guests. I was even scolded for taking photos, which is ridiculous for a hotel that is famous for Instagram and even promotes other guests’ photos on their official Instagram account. I will not recommend this hotel to anyone, but I will be writing a full review with details for my blog. The staff were so rude we wanted to simply hide in our room until it was time to go. Do not stay here if you want Moroccan hospitality, or any hospitality at all.

The hotel is a real palace. It is a unique experience. Staying at Mamounia is a beautiful xream. The architecture, the service, the staff snd the location. Everything is just amazing. I love this place.

Beautiful hotel

The hotel was a beautiful oasis in the heart of Marrakech. We didn’t want to leave the resort! Service was excellent. They took care of our every need “with pleasure”. The pool was beautiful and the breakfast buffet was delicious and amazing in the poolside restaurant. The spa has an indoor pool and we had free use of the spa including jacuzzi and steam room the entire stay. Would definitely stay there again.

The place is amazing, when I die I want heaven to look like this

Beautiful but not 5 star service

Lovely property and friendly staff. Unfortunately customer service was lacking with failure to eg long check in failure to advise of restaurant inavailabilty and unresponsiveness to inconvenience of room maintenance issues Seemed staff did not really grasp essentials of service one would normally experience at 5 star level.