Kensington Gardens Hotel

8.4

Excellent

799 Guest reviews

8.4

Excellent

799 Verified Reviews

Read all reviews

Cleanliness9.0/10

Service8.6/10

Comfort8.0/10

Condition8.2/10

location10/10

Neighborhood9.0/10

Amenities7.6/10

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It’s an old charming hotel. Housekeeping staff kept the room clean and tidy everyday. Not sure if rooms have A/C, we were there during the winter and room and bathroom heat was old style but does the job, there were 2 small electric fans so we used both for air circulation. There was sewer smell in the hallways and room that comes and goes but got worse one night when we got back from a daytrip, so bad that it gave me a headache! We opened the window and door and reported it to the reception desk, did not get any update from them afterwards.

Lovely hotel for the money. Minutes from the tube station. Very clean and comfortable. If driving, it’s worth pre booking somewhere through a parking app.

Perfect stay.

Nice, clean, well located. The only downside, and this is a big issue, there is no elevator and the whole property is not accessible. Our room was on the fourth floor, the staircase is tiny and if you have any larger luggage it is painful to get up or down. Other than that it is a fantastic location.

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All but the parking, but it's London, so you need to be prepared.

Fairly good place

Nice hotel but it's actually located in a noisey area. All I heard while I was trying to sleep were people yelling and vehicles making unnecessary noise outside. There were a few motorcyclists that kept blasting this extremely annoying sound that lasted for a good 20 minutes. This was regular occurrence during a couple of nights. The room that I was in was extremely tiny and very hard to walk around. I kept banging into everything. The bed was also not very comfortable. The location is good. It is close to shops and the underground. But would I stay again? No.

The room was nice, house keeping was terrific. It felt like we had the place to ourselves it was so quiet. They allowed us to check in early. I can't thank them enough for that after traveling all night!

We loved our stay. The location was perfect for concert at Royal Albert Hall

Nice clean hotel

Weekend in London. Love these old buildings set around a square garden. Good view over the city from room 3 (top floor). Quite a few stairs (no lift) so a decent workout! but maybe not suited for everyone. Very clean hotel in good condition, looks fairly recently refurbished throughout. Rooms were a good size with wardrobe and dressing table, really nice bathroom with great shower, large sash window, comfortable bed, everything worked, very clean, friendly check in and informed about luggage storage at both check in and check out. Daily room service was appreciated. Will stay again, my girlfriend says I'm in charge of booking hotels from now on!!

I didn't like the room and services at all. I was planing to stay 10 nights , ended up to one night. Thankfully London has so many new buildings safer, cleaner, better services.

Very conveniently located on a quiet street just a few minutes walk to 2 tube stations that gave great access to the whole London area. Room was spotless, bed very comfortable but they need better pillows. I was a single traveller which means a small room, with very little space for even 1 small suitcase. I would stay again especially for the convenient location.

Clean, quiet, excellent service, easy access to underground and Kensington garden!

Very small room but as advertised and expected for the price in central london - very clean and nice that had fan and opening window

Great location and good places to eat nearby. However, there is no air con or lifts at the property.

Good experience and lovely reception staff.

Convenient and great value.

Will recommend

Good hotel that does what it says on the tin

The hotel is not accessible at all - I have bad knees but we were situated on the top floor and had to walk up 4 flights of stairs to get to our room. The rooms are also very close together and doors slamming kept us awake and woke us up early in the morning. There was also a regular thumping noise somewhere in the property that also stopped us being able to sleep well. However, all staff were lovely and the room and bathroom were really nice. We also had a fan to help with the heat which isn’t common, so we appreciated that too.

Good stay, staff was friendly & space was very clean. Rooms are a bit small, but fine for a few days if traveling solo.

Very Clean and very modern room and private bathroom with plenty of plug and usb sockets. I only gave 3 stars for property condition and facilities for the following reasons: 1) the hotel reception is 50 feet away in a different hotel called the Pheonix hotel so a major problem but just slight inconvenience as it was not mentioned when we booked and was already really tired when i arrvied only to be told to walk to another place to check in. 2) the remote control of air conditioning was not working due to battery dead. It was really hot summer day so they replaced it in the end but after a wait again slight inconvenience 3) worst thing was and this was not mentioned durunf booking is that there was no lift! I had to walk 4 flights of stairs to get to my room with my luggage ，fine if you are a regular gym goer but for people like me when the only exercise i do is going up and down my own house - it becomes an exercise on ita own right. I didnt really want to go back down to go out for dinner , for fear of coming back up again! (There are 5 flights of stairs in the whole hotel so lucky dip if you get the top floors!) Overall good location close to underground , very clean room just let down by the flight of stairs and small inconveniences.

For a $200 /night Can. hotel it was very spartan. Perhaps this is what you get for that price in London. Con’s; There is no lift, about 30 stairs up with your bags. Hard single bed. Tiny room. No air conditioning, there was a fan however. You actually check it at the Phoenix hotel down the street and have to buzz to be let in. Pro’s great location in North Kensington. Vibrant street life on Queensway & Underground Bayswater station nearby. Decent bathroom. Clean with lots of hot water and pressure. I would stay again, but not suitable for someone who needs assistance.

Lovely Georgian (I think) buildings. My room on the 4th floor was reached by a narrow staircase which had me puffing carrying luggage room was small but adequate. The only complaint I had was the reasonably priced English breakfast was very mediocre. Some toast and butter would have been nice.

Perfectly acceptable accom in London. Check in is at the property next door. My room was clean and relatively comfortable.

It was functional. The rooms are tiny (you have to go outside to change your mind). They are basically a 12x10foot box that has 8x4 foot bathroom built inside. Could hear neighbours talking above and next door. It’s a room for rent. It was cheap and I was never there.

Small rooms, bad insulation between rooms, no elevators in the building, check in is in a different building.

Old, 2 star

It was in a great location. Close to the subway and had a good selection of places to eat close by.

The location was excellent, being very close to restaurants and shops and the subway station. The price was reasonable for this being London, but be advised there is no air conditioning and only a tabletop fan. So we opened the window and it sufficed. Decent room size for London but no elevator and we had to walk up six flights of narrow stairs with our heavy luggage. The top floor rooms are therefore difficult. Nice place overall

Would have been useful to know that the reception to book in is at another hotel albeit only a few doors away. Hotel clean although hallway is looking tired. Breakfast in the hotel a few doors away was very good value. Hotel in walking distance to Bayswater station

Everything was clean, the room was a little small but I expected that in London The location is perfect Tubes nearby. Everywhere is walkable Absolutely no place to park a car All types of restaurants within walking distance I would definitely stay there again

Inexpensive central location. Tiny room, hot, stairway noise.

Tiny rooms; no elevator.

Great stay, small room but just was we needed. Walkable to the stations

Tiny rooms but had everything I needed. Sometimes the other people were a little loud. Convenient access to several tube and bus stations

Spotless. Quiet area. Handy for transport. So overall no complaints.

Cool hotel and area

Room was small but perfectly functional. Bed comfortable and shower was ok, if a little basic. Option for breakfast in hotel next door. Breakfast a good price for London (£7:50) and good selection of foods.

*

Excellent proximity to two underground stations and Paddington. It’s a short walk to Kensington Gardens. Only disadvantage is no lift but you only have to take your luggage up once.

Well located clean hotel

Was on top floor in cheapest room but still had a good night’s sleep. Ron has everything you could need for overnight stay and was very clean. Would definitely start again.

The best or nothing.

I had a great experience. The staff is super friendly. The property is clean, safe and close to super markets. I will stay here again.

Strange set up. Reception is at another hotel down the street and you must ring the intercom to enter the property each time. No lift - steep stairs. My room was small but functional. Extremely hot and no air conditioning. The bathroom fan was also not working which made the room very humid after showering. I like to walk and it was close to Hyde Park and Kensington Gardens. A street with many restaurants is around the corner. Good, safe place if you're a solo traveller on a budget.

great hotel, cozy, modern

Weekend Break

Hotel was brilliant recently refurbished. Excellent shower and very good choice for very reasonably priced breakfast

Disappointed in Kensington Gardens

Was not expecting a box room on the top floor (no lift) noisy and very basic room (TV was small, bed ok) you stand on the shower curtain when taking a shower. Disappointed

Windows were old and rattling. No aircon, hot room

Needs investment

Inexpensive and you get what you pay for! Small room, carpet needs steam cleaning or replacing. They could do things to improve the experience without spending much so let’s hope they do.

Clean comfortable room

I am very pleased with my stay at this hotel. It was better than expected and I would definitely stay there again. The rooms are tiny but clean and perfect for one person for a few nights. Also the staff was polite and helpful too.

Very basic, but clean. The room was small, but it had everything you need.

Great location and rooms were lovely

Great location and friendly staff

They have allowed the reservation overbooked, so we were relocated to nearby hotel instead. The staffs were very kind, helpful but the hotel or Orbitz should've notified me before that I will be relocated to the different hotel due to the technical glitch in the hotel reservation system.

Ok if you dont need lift

Fabulas location. Great helpful, polite and friendly staff on check in. The hotel was a few doors away. Could not find a lift which I needed as have an invisible illness and joint problems. I found my room was a single room on the top floor with loads of stairs to access. Not told this on check in.Terrible also as it does not mention this on the hotel site. The room was very small but very clean with lovely toiletries. Weakness no wardrobe and cup and saucer was filthy from previous guest.

Safe and clean

Staff was very friendly and helpful. Other than a small stain on the bedding, everything in the room was clean and bed was comfortable. I would definitely stay again.

Very good. Staff was great. Small stains on the bedding but otherwise very clean.

Hotel has no reception, noisy pipes and water at night. Window does not open properly. At the nightly rate, everything should be new and functioning properly

Great location. However room was small and bathroom very dated. We could hear people in the corridor talking and could see the light around the door. That said for just over £100 a night it was worth it. Great choice of coffee shops just a few minutes walk away. And Notting Hill not far away. Friendly staff :)

Clean comfortable rooms, great location, friendly & helpful staff

Great hotel

The hotel was really clean and the bed very comfortable. In a quiet street, we had a great stay. Staff were very helpful.

Tiny room. Had to check-in at a different hotel. No lift. Basic.

Good spot

Front desk service was outstanding. Staff were friendly and efficient. Oddly enough all that service is from a hotel two doors down. Room was small. We were on the 5th floor with no lift... that was rough and the kind of thing that would have been good to know when we booked. Loved the neighborhood and access to Kensington Palace Gardens and Notting Hill.

The location of the property is good as it is very central and close to Hyde park. It is vey accessible to different restaurants, fast food and pharmacy, and the tube station. The hotel itself is a little disappointing. We were booked in the top 4th floor and there's no lift. No AC but it is alright, however we cannot even open the window. They provided us with a small fan. The space inside the room is limited, walls are very thin we can hear the shower running in the next room. There's a background noise every night, like water filling up a tank and would last all throughout the night. The bathroom is clean, and it seems new and refurbished. The room has an antique-y style, the bed was comfortable. I felt like we paid a little extra but since we came to spend New Year's Eve in London, this is better deal as some places are very expensive.

The best

The best service by the man and lady shame i forgot there name rooms are clean service amazing and wonderful people thank you so much i been to many hotels and this one by far is the best and one of the best prices

Not too comfortable

Definitely a 2-star hotel. Very uncomfortable bed, loud inexplicable machine noises from a neighboring room. The bathroom was nice but the shower head was slightly broken.

I needed a simple, affordable stay in London close enough to walk to Paddington Station the next morning. This did the job! Room is very small and simple, and the bed isn't the most comfortable, but the heating worked perfectly so I had no trouble keeping warm on the winter night. I was on the third floor, and the long, narrow flights of stairs are a bit of a pain to maneuver, especially when carrying heavy luggage. The walls were also very thin; I could hear the guest in the room above me speaking on the phone. But overall, for an affordable, simple stay for one or two nights, this does the trick. And the front desk staff (located in the business's other hotel, right next door) are kind and helpful. I have no regrets staying here.

Its close to 2 stations Bayswater and Queensway. If you have a big bag good luck NO lifts.

Good place to stay

Good hotel. Friendly staff. Easy access for Bayswater tube.

Friendly staff. Very clean room. Great location!

Clean room and staff were nice

Clean room and shower was powerful. The staff were very kind and accommodating. The location is accessible to public transportation. We will definitely recommend this hotel.

Very friendly front desk staff! Appreciate their assistance in calling for a taxi to take us across the city and in letting us know of luggage storage.

Very charming

Hotel was beautiful and very comfortable and clean. Not accessible at all and No refrigerators in the rooms which is a must when you have snacks and left over food at restaurants.

I wanted to give maximum stars but I couldn’t. Number 18 is downstairs and consists of a double and single bed. The double bed was sorely uncomfortable and I almost ended up on the floor once as it dipped so low. Other than the bed issue it was a good hotel.

Excellent hotel, highly recommend.

When the staff saw our faces when they mentioned we were on the 4th floor (no lift), they immediately found us a ground floor room at their ‘sister’ hotel, The Phoenix. The staff were so accommodating and nice. We loved the historical feel of the hotel. Would definitely recommend.

Charming, clean, friendly. Great stay!

Located close to a lot of restaurants and to the Bayswater tube line which means you are on the circle line and close to all city locations. Buzzer at the door to access facility proved to be no issue. We visited in July and the weather was unusually good for the uk always bridging over 22 degrees…great weather but with a basement room and no air conditioning (not unusual for the uk) the room was hot and humid. No lifts in the property so stairs all the way this will mean the need of strong arms. All over a good location for our 3 day stays a hotel with flaws, friendly staff and a good option for the price we paid. 😁

No elevator for rooms on 4th floor and no staff to help with luggage

Clean, modern hotel. Very small room, with the shower in the bedroom (not the bathroom) and all services—check-in, breakfast, luggage storage, etc. were next door at the Phoenix Hotel. This is not a particularly convenient arrangement, particularly in view of the fact that both hotels require hauling luggage up several steps. Staff were very friendly and helpful, and the hotel is within easy walking distance of public transport and many restaurants. A decent value in the London market.

A little awkward with front desk service being next door. Does provide excellent daily cleaning services. Love that. Have a longer walk to transportation buses and underground. But overall stay was excellent

Perfect location in Kensington, easy walk to shopping, restaurants, and Hyde Park. Cordial staff charming area of London.

It was a return visit. I have been before and I will return in the future. I enjoy the hotel and the staff are fantastic

The desk staff very nice and friendly. Room could do with a little attention to cleanliness. Dust on skirting boards, and bathroom fan. Lots of places close by to eat and drink. Nice safe area.

I’ll never stay elsewhere in London! This hotel is perfectly located near Hyde Park and two tube stations. It is pristine, comfortable, and affordable. The single rooms are REALLY small, so book a double even if you’re traveling alone.

Got moved to the Phoenix hotel next door, was very

A good place to stay

Stayed one night. Clean, and very comfortable. Staff very obliging if we needed anything and reception very, very helpful, In a good location.

Room was clean although had to keep calling reception at heating kept going off so very cold nights

Mostly clean. We didnt stay in this hotel because they moved us to their other hotel. No view that we ordered. One very very slow elevator

Clean, good location, friendly staff.

Great hotel and well located.

The hotel is very well located and next to Queensway tube which helped us get around easily. The reception staff were helpful and available 24/7. We will definitely use this hotel again when we re-visit London.

Excellent

Brilliant, excellent location, clean , comfy, feel like I’ve found a gem. I will use this as my base when working in London from now on.

very easy to book, convenient location, great service

1. We liked the location of the hotel 2. We did not enjoy because we reserved at Kensington Gardens and we were accommodated at The Phoenix Hotel. The problem with this hotel was it did NOT have air conditioning and it was really warm at night and elevator was super slow.

My only issue was that I had to ring the bell to get back into the building to get to my room. It would be nice if the room key card was also able to be used at the front door.