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Kempinski Hotel Suzhou8.0Excellent
45 Guest reviews
8.0Excellent45 Verified ReviewsRead all reviewsCleanliness8.0/10Service7.6/10Comfort8.2/10Condition8.0/10location7.6/10Neighborhood7.8/10
Excellent
45 Guest reviews
1 Guobin Rd, Suzhou Industrial Park, Suzhou, China. See map
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Hotel Description
With a stay at Kempinski Hotel Suzhou in Suzhou (Suzhou Industrial Park), you'll be steps from Dushu Lake and a 3-minute drive from Jinji Lake. This family-friendly hotel is 4 mi (6.5 km) from Suzhou Ferris Wheel and 4 mi (6.5 km) from Suzhou Center. Make yourself at home in one of the 458 individually furnished guestrooms, featuring minibars (stocked with some free items) and LCD televisions. Wired and wireless internet access is complimentary, while video-game consoles and satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. Event facilities at this hotel consist of a conference center and a meeting room.
Hotel policies
Noise-free rooms not guaranteed
EarthCheck
Professional property host/manager
Pets not allowed
Service animals not allowed
Important information
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: CNY 500 per night
We have included all charges provided to us by the property.
You need to know
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property uses a grey water recycling system and eco-friendly cleaning products
- Noise-free guestrooms cannot be guaranteed
Minimal age
Optional fees
- Fee for buffet breakfast: approximately CNY 178 for adults and CNY 90 for children
- Rollaway bed fee: CNY 350.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Chinese (Mandarin)
Amenities
Most Popular
Free WiFi
Bar/Lounge
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Transportation services
Other
Elevator
Hair salon
ATM/banking
Concierge services
Shopping on site
Conference space
Barbecue grill(s)
Coffee/tea in common areas
Hiking/biking trails nearby
Breakfast available (surcharge)
Laundry facilities
Television in common areas
Arcade/game room
Garden
Health club
Children's pool
Safe-deposit box at front desk
Spa services on site
Multilingual staff
Free newspapers in lobby
Picnic area
24-hour front desk
Business center
Porter/bellhop
Express check-out
Limo or town car service available
Full-service spa
Marina on site
Spa treatment room(s)
Sauna
Wedding services
Express check-in
Designated smoking areas
Billiards or pool table
Grocery/convenience store
Free wired internet
Braille or raised signage
Number of restaurants - 3
24-hour business center
Conference space size (meters) - 2940
Number of meeting rooms - 1
Number of indoor pools - 1
Number of hot tubs - 10
Conference center
Snack bar/deli
Bicycle rentals on site
Number of bars/lounges - 1
Number of poolside bars - 1
Number of swim-up bars - 1
Banquet hall
Vending machine
Eco-friendly cleaning products used
Wheelchair accessible – no
Hotel reviews
TravellerTravellerSuperb fitness club and quiet rooms
Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
TravellerEXCELLENT
GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
TravellerGood stay.
This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
Travellernice hotel in the middle of nowhere
the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
TravellerBUSINESS BREAK AWAY TRIP & CONFERENCE
Comfortable but far in distance from any amenities.
TravellerNot for business
Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.
TravellerKenpinski are great
The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.
TravellerNot as good as I expected.
Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.
TravellerNice but not 5 star
The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.
TravellerKempinski Suzhou
There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.
Travellerbusiness trip
hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center
TravellerNice stay
Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.
TravellerGreat business hotel
Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
TravellerConvenient location for my business needs.
I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.
TravellerLuxurious hotel, let down by service
Room service was slow and the food delivered was not hot. It was very difficult to get some of the staff to understand our simple requests. I understand very well that we are in China, but Kempinski is an international hotel chain catering for international guests. Restaurant food was not so good, Potatoes under cooked, lack of vegetables. Pool and jacuzzi area was very good, although there was no dedicated pool for young children. Room was good, clean and comfortable. Hotel setting is fantastic.
Travellerwrong room type
we ordered non smoking, lakeview, king size bed, we got a smoking, non-lakeview 2 double bed room. funny is they said the room is non-smoking but there are ashtray and matches in the room Overall, room is a little dated, if we cannot get the room type we paid for from Hotels.com, we should be upgraded instead of downgraded
Traveller3点办理入住，排着长队，然后被告知房间没有整理好，等了30多分钟才拿到房卡。退房也需要排长队。
Traveller号称出名的亲子酒店，可是亲子项目真很一般，室内的儿童乐园也不大，室外的儿童游玩项目也不多。酒店的其他方面还不错，就是位置比较偏，外出购物吃饭等不方便。
TravellerNeed to make a real non smoking room!
I asked for a non-smoking room, but was a room with heavy smoke smell. Changed to another and was fine with it!
Crypto-friendly Bookings
Your money’s good here.
Beautiful view