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Kempinski Hotel Changsha9.2Wonderful
37 Guest reviews
9.2Wonderful37 Verified ReviewsRead all reviewsCleanliness9.4/10Service9.4/10Comfort9.2/10Condition9.2/10location8.0/10Neighborhood8.0/10Amenities8.6/10
Wonderful
37 Guest reviews
No.419, Shaoshan Middle Road, Changsha, China. See map
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Hotel Description
A stay at Kempinski Hotel Changsha places you in the heart of Changsha, within a 5-minute drive of Helong Stadium and Jia Yi's Memorial Hall. This luxury hotel is 3.5 mi (5.7 km) from Martyrs' Park and 3.8 mi (6.1 km) from Hunan University. Make yourself at home in one of the 408 air-conditioned rooms featuring iPod docking stations and minibars. Complimentary wired and wireless internet access keeps you connected, and flat-screen televisions are provided for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and a meeting room.
Hotel policies
EarthCheck
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Service animals not allowed
Cleaning and safety practices
- Contactless check-in is available
- Contactless check-out is available
- Cashless transactions are available
Important information
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: CNY 1000.00 per day
We have included all charges provided to us by the property.
You need to know
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a smoke detector, a security system, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
Optional fees
- Fee for buffet breakfast: approximately CNY 158 for adults and CNY 79 for children
- Rollaway bed fee: CNY 350.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Chinese (Mandarin)
Amenities
Most Popular
Free WiFi
Bar/Lounge
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Accessible facilities
Other
Hair salon
ATM/banking
Concierge services
Coffee/tea in common areas
Breakfast available (surcharge)
Laundry facilities
Television in common areas
Garden
Safe-deposit box at front desk
Free newspapers in lobby
24-hour front desk
Business center
Porter/bellhop
Sauna
Wedding services
Designated smoking areas
Billiards or pool table
Free wired internet
Number of restaurants - 4
24-hour business center
Number of meeting rooms - 1
Number of indoor pools - 1
Conference center
Number of bars/lounges - 1
Children's club (free)
Ballroom
Banquet hall
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Hotel reviews
TravellerTravellerGreat hotel Dorothy the manager super helpful speaks English and Chinese perfect.All of the staff were very helpful.The buffet breakfast incredible.The buffet weekend lunch or dinner highly recommend.Housekeeping always kept the room neat and clean daily.Great local food around the neighborhood.
TravellerDefinately suggested to all
Great place to stay. Will highly recommend.
TravellerVery happy with the front desk staff, they are very friendly and helpful
TravellerThe hotel does not match its brand name
I chose this hotel because of its brand, but I was very disappointed. The worst of all was the air conditioning. It simply did not work, and the quilt was thick. The location is quite far away from downtown. It took 15 to 20 minutes to walk to the nearest subway station, and then six stops to go to the downtown. The restaurant that served Chinese food was terrible. When I walked in at around 19:30, there was not a single guest there. Only a table with several people who looked like working at the restaurant eating there. But I must say that the ladies at the front desk and the lobby were extremely helpful. So what went wrong was the top management, not the people working there.
TravellerGreat hotel
Typical of the brand. Very high quality and reasonable price
Traveller3 day stay
The hotel was OK as a 5 star. But the location rid really inconvenient
Travelleri loved my stay, they arranged a free update to 32 flloors. which was a great honor. we enjoyed also breakfast.
TravellerGreat place to stay! Recommended!
Very comfortable. The hotel design are good and details are well taken care of.
TravellerNew and Comfortable, Good Services
Hotel is great, but the restaurant does not have many chlives for local cuisines. Location is a bit far from the commercial areas and train stations and does not have underground station nearby.
TravellerNice hotel, staff was exceptional
We were very pleased with the hotel, especially the lobby staff. The buffet breakfast was quite nice selections and quality, except for the staff in their, some nice, but a few not too responsive, maybe language barrier. We stayed for a week, on some days, it was under staff. Next door there was a large construction project, at time's could be noisy. The room temp was centrally controlled, way too warm for comfort. We couldn't fall asleep the first night. They had to leave one window slightly opened to air out for us.
TravellerGreat stay
The Kempinski Changsha is a very good choice for the quality of the service. The staff were all very polite with a lot of attention to details. The bed room was huge with an wonderful bathroom. Breakfast with full choices between western and Asian I'll certainly stay again in this hotel any times I'm traveling to changsha
TravellerKomfortables und sauberes Hotel
Wir blieben zwei Nächte in einer Executive Suite im Kempinski Changsha. Die Lage ist etwas abseits des Zentrums im Süden, aber immer noch gut. Es gibt einen Walmart und einige gute Restaurants in Gehdistanz. Gutes Frühstücksbuffet, sauber, Einrichtung im guten Zustand. Teilweise ist es etwas schwierig, mit den Angestellten in Englisch zu kommunizieren, aber der General Manager steht zur Verfügung und nimmt Wünsche auf. Personal ist ausreichend vorhanden, jedoch ist der Trainingsstand nicht bei allen top. Restaurants im Hotel und In-Room-Dining sind nicht empfehlenswert. Insgesamt hatten wir aber einen guten Aufenthalt und würden das Hotel empfehlen.
Traveller良いです。
Traveller客房/酒店整潔
TravellerPleasant Hotel for good price value
Pleasant stay for good price-value. A few restaurants within walking distance. Don't get a coffee at the lounge in the Kempinski Hotel as this is definitely overpriced. Probably the most expensive we ever had in the whole world... Also the breakfast buffet is large but the quality of food rather mediocre.
Travellerトイレがウォッシュレットでなかったのが残念です。中国でも都市部の4星以上のホテルではウォッシュレットトイレが多くなっています。他はすべて満足がいき、コストパフォーマンスにも満足です。フロントのスタッフも十分、英語が通じます。
Traveller总体来说很不错，房间比较干净，位置离中心区略远，但是离火车南站比较近，但是早餐价格太贵了。
Traveller酒店位置优越，周边有大型购物商场。酒店设施一般，前台服务较热情。总体性价比可以。
Traveller高住宿品質的飯店
床非常舒適，有睡眠問題的我都睡得很安穩，早餐豐盛且好吃，非常推薦的飯店
Crypto-friendly Bookings
Your money’s good here.
Manager @ frontdesk and the rest of the staff are very helpful in helping me to navigate around the place. Offered very useful tips