Friendly, clean and comfortable

MOST rooms face the carpark. No view. Best in best dressed for car parking. Breakfast is good, however limited. Need more standard included options. You can't eat food anywhere else but your room. The images on the website are restaurant only. Whilst the free spa was appreciated it is heavily impacted by the full construction site 2m in front of it. Such a shame. Overpriced overall for what you get.

Beds were comfy but what hotel doesn’t have a microwave, toaster or fridge in its room when you pay that money

One of the best stays I’ve ever had. On arrival we were greeted by lovely staff, who couldn’t do enough for us during our whole stay. The view from the room was breathtaking. The rooms themselves are large and have all the facilities required. We prepaid for breakfast and are so glad we did, absolutely delicious. Our only regret is not staying for longer. We cannot wait to return! Worth every penny.

Lovely position

Beautiful experience

Gorgeous stay in Queenstown nz

Great hotel and easy location

Kamana is very nice however after a long day out it was impossible to find a carpark. The parking needs to be dedicated to paying guests.

Amazing, quiet location, very friendly staff and awesome views.

Highlight was the food and bath soak, I will be back!!

Friendly and very helpful staff; great amenities and facilities; excellent dining experience with exquisite meals and awesome meal presentation!

Loved Everything!

Overall the rooms were well appointed, very clean, and up to date. No major issues at all. The hotel being outside of the cbd was a double edged sword - no easy walk to restaurants, but also much calmer and relaxed. It may have been onboarding/training during low season, but there were occasional staff struggles with routine requests. Dramatic mix between very good staff, very new staff, and staff that were posturing.

Friendly and helpful staff, great service and excellent experience staying at the hotel.

Everything was amazing! It’s my third time at this location The team working at this hotel really understand what good customer service is

Had a beautiful stay at Kāmana - the service of the front desk staff is always second to non, and we had a lovely note in our room welcoming us upon our return. The only thing I would say is that the construction that is happening in front of the hotel should be factored in pricing, our view was over the construction and our soak would have had frosted glass as the baths are looking directly at the construction. Understand this is not something that can be helped but it should reflect in the prices being charged.

Friendly staff. Clean and cosy. Great room service.

Staff was amazing and super helpful

Wonderful visit - highlights were breakfast with a beautiful view of the lake and a hot bath soak with a drink

We had an exceptional stay at the Kamana Lakehouse for three nights. The facilities were great, very clean and the comfiest bed I’ve slept in in a hotel in years! Loved the visit from the local cat too - he’s very sweet.

Nice location if you have a car. Dinner at the Nest restaurant was amazing, breakfast was average with one member of staff rather abrupt in her manner. Housekeeping was left in the corridor with lots of bags which is not a good look. Overall a lovely stay with the use of the hot spa and a friendly cat visitor.

Beautiful hotel with very friendly staff!! The view is stunning from our room and the restaurant, very delicious breakfast and dinner!

The property was excellent and the views were beautiful especially when having breakfast in the morning. The breakfast staff were great and very hospitable. The reception staff were very nice too but some staff may need some extra training in some of their core roles. Other than that, a very beautiful place to stay at.

Nice property and staff friendly

Beautiful views and clean modern rooms but limited dining options and not walkable to downtown.

Great property and great food.

Expected more from this stay. Restaurant serves great food the room is big but there is a construction work ongoing on site. There is no info about that anywhere. The soak experience needs to be booked in advance ideally for each day of the stay (hotel only recommends one booking as the rest can be sorted while there). Otherwise you need to rely on other guests cancellations. There are no outside seatings with the view on the lake.

Beauty views

Average experience. The front desk was not friendly or helpful when needed. I won’t be coming back to this hotel or recommending to anyone for their service. On the other hand the restaurant has a nice view (but small area) the staff were caring and nice. The rooms were clean and comfortable but the view we had was the parking lot… Also there is a construction going on right on the hotel site.

Fantastic hotel with great views of the hills and lake, lovely soaking tubs and excellent restaurant. Bed was comfy.

We came to Queenstown, my second time but not for years and my hubby and 2 kids first time - we had the BEST time didnt want to leave! Kamana was so beautiful - amazing views, great loca food, and clean comfortable rooms For us, we didn’t mind it being located in Fernhill which is just up and out of the Queenstown centre - as we would walk down to the city centre through the forest every morning and then catch a bus or taxi back up the hill at night - but for those who want quick or flat access to the centre bear jn mind Kamana is located up higher - that’s what gives the spectacular views!!! Nest the restaurant had delicious food - the breakfasts were incredible and we also had the degustation dinner which was fantastic - kids loved it too - only minor suggestions would be that bacon or avo be included as an option for kids eggs in the morning (as it is for the adults) and perhaps some yoghurt alongside the cereal and fruit - but the food offered couldn’t fault it - absolutely LOVED the homemade crumpets with sautéed field mushrooms/spinach and almond ricotta. Ambience was calm, warm and stylish - great architecture and interior design. The focus is on the sensational views. We had 9 and 5 year old boys with us and they loved the hotel also - all the staff were friendly and accommodating. Want to also thabk the cleaning staff as they alway would pop my son’s Mario toy on the bed for him each day ready for his night time sleep - very sweet!

Warm, cozy, very chic!

We celebrated an engagement at the Kāmana Lakehouse and honestly it se the tone for our whole trip. It was so lovely to come home to such a cozy and chic hotel. The fires roaring in the lobby, the views from the restaurant, it all made for a very warm experience. The staff were very friendly! We didn’t get to experience the soaking tubs because they were in high demand, so we suggest booking your soaks ahead of time!

Cozy and charming spot

This place was really nice and so cozy! The views are excellent. It’s a but further away from the busy area of queenstown so it’s a nice spot for a quieter area. I was so obsessed with the shampoo and conditioner I bought some to take home.

Our room with a lovely Mountain View unfortunately was behind a building site with a huge crane shoring our view. The restaurant meal was underwhelming.We prefer to stay at a hotel closer to the restaurants & shops

The service was exceptional and catered well to our toddler. Thank you so much

Beautiful property with lovely views.

Beautiful property.

Lack of Accommodation for ongoing Construction

I booked this trip for my husband and I along with 4 of our friends. What I didn’t know until the day after we arrived that nearby there was a major construction project underway. There was no mention of it on the Hotels.com website otherwise I would have never booked the rooms there. The hotel did point out that it was posted on their website but shame on me for not checking. Really? Given the expense we were incurring and flying a long distance to arrive there the hotel could have sent us a message beforehand as I was later told the construction had been ongoing since March of 2024. The hotel did let us depart a day early without penalty but really didn’t offer any other form of compensation which was extremely disappointing. When I did speak to the manager, Christine, she did offer to comp dinner for us that night but we were already seated at a local restaurant for dinner while I was speaking to her of the phone. I really felt the manager could have compensated us in some way and even mentioned waving the breakfast charges but she wouldn’t. The hotel was very noisy all day long with constant thumping of the equipment and the dining room windows in view of the construction cranes so they could have done much more to accommodate us for the price we paid. Would never return.

The Kamana is lovely and luxurious. Our room was large and beautifully decorated. We loved the fluffy robes and comfy bed. The lounge is gorgeous and the restaurant has outstanding view of the lake and mountains. We arrived after a backpacking trip and sat in the lounge area (also with great views) for a delicious dinner from a varied menu (great wines too). A huge plus is the complimentary private soaking tub session for guests (be sure to book well in advance). Parking is free. Also, the staff are extremely attentive and helpful. We stored a few bags with them for several days while backpacking and they had moved them into our room before we arrived. There are a few downsides: The location isn't walkable to downtown Queenstown so bring your car. Also, there's a lot of construction going on at their adjacent sister property. It blocked some views (though not the restaurant/lounge), was quite loud during work hours and the equipment, at times, blocked parking access and made driving in/out a challenge. Once that's complete, this will be a five star experience.

Great staff, beautiful location and clean property

We were very friendly with the reception staff and yet they gave us a room with a bad plumbing smell that they had tried to disguise (my wife worked in the hotel business) We asked to be moved and this was done in 10 minutes. De Gustation dinner was amazing as is the view from the restaurant. Our overall impression is that the staff were not empowered by the manager to respond to customer requests without referring to management. At breakfast the waiter said he was “going to check if we were entitled to breakfast” This is not what you expect in a hotel where you are spending over $500 USD.

Beautiful property ina gorgeous location

Very nice rooms and restaurant. There is a bit of construction at the moment between the hotel and the views though. Otherwise very nice place.

Our view from our Lakeview Room was totally spoilt by the massive construction site right below our balcony. Very noisy and total lack of privacy given that workers were barely 50 ft away from 8am to 6pm! When we queried the front desk about the situation, they were sympathetic, but the solution was we could move to a non-lake view room and be reimbursed the difference in price! When this occurred at a previous hotel, they had the courtesy to send an email that warned us, as upcoming guests, of the situation. The Kamana Lakehouse would be well advised to do the same!! It really was terribly disappointing.

Excellent, clean, modern and beautiful location

Loved the views from the restaurant and our room.

Great views. Right on the bus line. Room was terrific

Excellent views

There is construction going on in front of the hotel which woke us up at eight in the morning. The hotel itself is very beautiful and the grounds are very nice other than the construction

Magnificent views

A magnificent hotel overlooking the mountains and lake. The lake room was gorgeous, loved it!

Great place and beautiful view. The soundproofing was great which is necessary as the car park is just outside.

Friendly welcome from reception staff. Very helpful. Room was good size and had everything that you required. Exceptional view. Restaurant was fully booked so recommend that you book in advance. However we were accommodated in the bar lounge. Good choice of wine and bar snacks that sufficed as an evening meal. Comfortable bed. Rainfall shower with lovely toiletries. Again book the hot soak tubs in advance. Restaurant for breakfast was delicious and again great service.

Convenient location close to city center. Better location if you’re bringing car though, there’s onsite parking. Also has hot tub that you can book.

Nice property with very friendly staff and good restaurant with great view of the lake. We enjoyed our stay. Worth noting that there is construction work going on adjacent which we were not aware of when we booked but this did not affect us too much.

Construction around the facility, that definitely hampered our stay- was not disclosed when booking the rooms. The views from the common area are epic. The staff are lovely

Lovely base with parking for Queenstown, Glenorchy and the rest. Cosy vibes and clean and fun with the included hot tubs over Lake Wakatipu!

Meh for the price

View from our balcony was only ok, could only see the lake if you scooted all the way to the left. Also, could not accommodate early check in or late check out.

Total scam, and unfriendly staff. DO NOT STAY HERE

Great location. Small rooms with minimal appointments.

Great place

Beautiful property. Staff were friendly and helpful. The soak hot tub and breakfast were both excellent.

The staff was great. We were able to quickly get into a free soak in their spa. The views were amazing in our room. The rooms are set up very nicely. Only downside of this location was the construction that was going on in front of the hotel. It wasn’t disruptive in our room, just downgraded the view a little.

Property was clean well-maintained and staff were friendly. The construction outside was unfortunate during the soak. Parking was also difficult at times. The room was beautiful and had many new amenities would highly recommend.

The hotel was lovely. Staff were very friendly & helpful. Amenities were great. Hotel restaurant was great, food was delicious & the view of the lake was lovely. Our room was very spacious. We would definitely recommend staying here .

An amazing place with stunning views from the balcony! The room was clean and comfortable and the staff were incredibly friendly. Our family of four stayed for four nights and had a great time. It’s less than a 5-minute drive from Queenstown city center, and parking is available on-site. The highlight of our stay was definitely the hot tub. We’d love to visit again!

Overall the property was very nice but the construction and all machinery going on wasn't to happy. If we knew construction was happening we would of booked else where

Clean and modern rooms. Loved the ability to cast video from smartphone to the television. View from the lounge can’t be beat!

Awesome hotel, super friendly stuff, view is the best in town!

Good stay overall. Room service was super quick. Quality of the room was pretty good. Nest restaurant is a great restaurant within the property that offers a good food and drinks menu.

Rooms were fresh, very clean and well appointed. Dinner/breakfast at restaurant were excellent

Our room is very spacious and clean. The restaurant has a very beautiful lake view and its food is very delicious. Its lounge is very cozy.

Really nice rooms and shared areas, but they seemed rather small. You really needed to be on top of it if you wanted to eat dinner at the hotel because it booked out. Town wasnt too far by car but would have been far by foot or bus.

Amazing experience at Kamana Lake house. The staff was fantastic, the location was perfect, and the views were absolutely stunning.

What an amazing restaurant where casual dress is normal! And what a view, though new construction below is temporarily affecting some of this...

Beautiful Property

Lovely scenic view of the lake, beautiful, relaxing & clean property, loved the private soaking tubs. This was the perfect stop for R&R during our South Island road trip. Only downside is the construction going on near the property right now, but this is out of their control. My advice, just book the soaking tub for after 6pm after the construction is finished for the day!

I love the soak. It’s perfect

Beautiful, clean, luxury, friendly staff

Customer service was great! Everything kept very clean. And we appreciated the extra blankets for the cold nights. Definitely recommend the restaurant too!! 😍

but when things start out incorrectly and the staff does everything to correct that’s the mark of excellence! We were so impressed with the staff and the positive culture of this community

The hotel has beautiful views to the Remarkables and it is well located despite the fact that one has to walk up the Fernill Road to get there. There are beautiful hiking trails nearby and the hotel provides hot bath soaks that are relaxing and soothing. The staff at the hotel went further mile to help in whatever was needed. The food is the hotel restaurant is delicious and well prepared, although I found that the breakfast included was A La Carte and the food offering was limited. The hotel is close to a convenience store and two small restaurants (Fish & Chips shop and the Lokal Bar & Restaurant). I recommend staying there.

Very comfortable room. Excellent location with great views. Restaurant food was very good.

Absolutely amazing. Our favourite place and looking forward to staying again soon

We enjoyed the convenience of the location, the amenities (spa, drying room) of the property and the friendly, professional staff that looked after us. Everything about the stay was very smooth and easy even with two little ones with us.

This property is a must stay!

A thoroughly comfortable and enjoyable stay. The staff were very helpful and welcoming.

The actual stay at Kamana was good, and the view is amazing but just note they are doing construction right now so it blocks your view. Everything was okay with my stay and the Kamana soak was also amazing, although we had food poisoning from the food. We hadn’t ate anywhere else other then from there restaurant and we had food poisoning, non-stop for 3 days , which was how long we stayed there. And to note their food is very expensive as well, they sell very small portions of meals , which is not worth the price. Also to note the menu doesn’t even have pizza or any comfort food options, which limits your options. And finally, i let the staff know about the situation of food poisoning and they said they would take off the food amount that was charged, although they called and claimed they accidentally charged it. Although the stay was nice and the room was particularly okay but do not recommend for big families, (as the room is a bit small then advertised), and they do not provide enough toilet paper nor water . Other then that, if you are looking for somewhere to stay with a nice view then kāmana is great but i do not recommend eating any food from there, the staff were also helpful and nice.

Great place to stay in Queenstown!

Such a great place. Amazing views from the restaurant/spa. Very nice and attentive staff. High quality everything. Hope we come back one day.

Very nice stay

Great views from dining area

Staying at Kamana Lakehouse is always a pleasure! The food is impeccable and the service is always top-notch! We love staying there and would recommend it to anyone looking for a luxury escape in Queenstown.

Loved it

My husband and I booked this for a week while we were in Queenstown and loved it. The restaurant had delicious food and we were able to enjoy the soak tubs a couple of times. I would definitely stay here again!

The view was great. The spa pools were great with views.The rooms were a bit smaller than we thought. No toilet brush. Fridge was very small and not cold enough. No movie channel, or foxtel. The rooms were warm at night. Karl & Sam Australia.

Nice clean property. Friendly staff and great amenities. There is construction going on out the back which was annoying when trying to enjoy the soak spa. The construction could also be heard during business hours from the room. Plenty of car spaces but can be hard to get parking if arriving back later at night. Over all a nice property with amazing views and helpful staff.

Waking up to a beautiful view of Lake Whakatupuranga was the most memorable part on my stay. Can’t thank this place enough, we will return for much longer of a stay. Thank you Kāmana Lakehouse! 😊

Really lovely staff that went above and beyond. Beautiful view - very comfortable and safe accomodation with a local convenience store and bar that is a 2 min walk away.

Great place to stay

Amazing place to stay. Super comfortable and clean. Beds were really good to sleep in. Spa was also unreal. Will be back

Welcoming and luxurious service. Enjoyed the soaking facilities and delicious breakfast. Great location, easy to take public bus to CBD and airport. Also worth going on walking trail into CBD.