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A stay at JW Marriott Hotel Shenzhen places you in the heart of Shenzhen, within a 10-minute drive of Splendid China Folk Village and Happy Valley. This golf hotel is 4.8 mi (7.7 km) from Window of the World. Make yourself at home in one of the 402 guestrooms featuring refrigerators and Smart televisions. 42-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have hair dryers and bathrobes. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a business center, limo/town car service, and express check-in. This hotel has 9 meeting rooms available for events. Free self parking is available onsite.
LGBTQ friendly
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Service animals not allowed
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Chinese (Mandarin)
Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Elevator
Concierge services
Gift shops or newsstand
Breakfast available (surcharge)
Laundry facilities
Garden
Health club
Safe-deposit box at front desk
Spa services on site
24-hour front desk
Business center
Porter/bellhop
Express check-out
Limo or town car service available
Full-service spa
Spa treatment room(s)
Meeting rooms
Sauna
Outdoor seasonal pool
Wedding services
Express check-in
Designated smoking areas
Pool umbrellas
Wheelchair accessible path of travel
Wheelchair accessible parking
Braille or raised signage
Number of restaurants - 2
Number of meeting rooms - 9
Number of outdoor pools - 1
Designated smoking areas (fines apply)
Snack bar/deli
Parking (limited spaces)
Free self parking
Number of bars/lounges - 1
Number of poolside bars - 1
Number of coffee shops/cafes - 1
Pool sun loungers
24-hour fitness facilities
Terrace
Ballroom
Banquet hall
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Very good
Staff were amazing and thoughtful throughout our stay!
Everything is great at this hotel
Checking in is really slow.
The lobby design is so old
Ms Yau
The services is not good enough , I used a lot of time to wait check in. Actually my check in time should be 2pm, I arrived on 3:30pm but I was waiting the room checking 1 hour, then I arrived in my room is 4:30pm What wrong with your hotel problem? Horrible experience.
wonderful short stay!
wonderful hotel staff at JW Marriott and we absolutely enjoyed our stay. i left a note at time of booking saying that it is our honeymoon. although we only stayed for a night, hotel staff made it special for us by decorating the room and sending a cake to us. room was good size and clean, a little dim though. i believe it is conveniently located, getting deliveries was very easy as well. special thanks to Sue Su who was extremely kind and gave me a heatpack when we checked in.
Checked in was super efficient! Very friendly front desk staff!
Beautiful hotel, well maintained, very friendly staff, everything perfect
The room was good but majority of the staff was not good at English.
Okay hotel but not up to par
Not up to par with the 5 star and price. Overall it’s an okay hotel to stay at, but on the older side, coffee machine was not provided in room. Service was mediocre. 2 people stayed in the room, but only 1 pair of slippers were provided,etc. Room is dated and some furniture have obvious scratch and chip on it. Location is good. Breakfast is on the simple side, nothing special. Would expect more with the price paid and as a JW standard, need some upgrade for sure.
Excellent business hotel
Excellent business hotel. The rooms are lovely the restaurants and bar area could be better but overall it’s an excellent business hotel
Love the service of the hotel staff, very efficient and friendly, as well as the facilities and location
Lovely Decor, Comfortable Bed
The lobby is very beautiful, as you can see from the pictures. The hotel room was quite nice, too, including a comfortable bed and stylish decor. The lighting in the hotel room could be improved a little bit. The hotel is a close cab ride (or approx. 40 minute walk) to Coco Park, but the area around the hotel is perhaps less exciting. The staff at the hotel were very kind.
Very nice but does not deserve a 5 star rating.
The rooms are lovely with excellent air conditioning and good bedding. The restaurant is not very nice . The service is good. The lobby needs work. Because the rooms and service are good I give it a good rating especially for the price.
The hotel staff called me twice in the late night to ask for a good review, and send me SMS to push for it.
JW Quality as always is nothing g less that you can expect
Perfect stay. A special thanks to Cathy, very helpful in helping me changing reservations , and to all the Staff
I stayed at this JW in 2010 and then again around 2012. I had such a nice experience at that time. I look back on it with purely positive feelings. Now as we reach the end of 2019, it's not hard to see that time has taken a toll on this property. The carpets have hardened, the wood is starting to splinter, and the once fragrant 5 star hotel smell has faded away. I will say that the executive lounge at this property remains to be the crown jewel of the property. The breakfast is really tasty. I don't think I'll be back to this JW. This stay was a decent final farewell though. Goodbye old friend.
Good location, friendly staffs and beautiful design
Likes: convenient location, comfortable bed Dislikes: I had to wait until 4.30pm before they had a room for me to check in. Require a swim cap to swim. Swimming pool was way too small.
In general, the hotel facilities are old but well maintained. I don’t feel much surprise after I stayed.
JW Marriott
Breakfast in the Executive was a challenge as I had to keep on checking if my egg order was ready as they did not bring it to you Angela and the team were very helpful Jasper also went out of his way to assist The rooms and corridors are becoming tired now and need a refurbishment
The check in took too long. I waited almost 20 minutes!
Good
Nice location and friendly staff. I would stay here for business or a short vacation
Poor Check In
The Check In service is very poor. Sometimes they can not find the bookings. The check in takes too long and the whole procedure is very annoying
Luxury Stay
Excellent Hotel. Top class service
Top 5 star Hotel
Great Hotel for a luxury fix
Great hotel- bad enligh at concierge desk
Great hotel but it would be better if concierge spoke better english. They sold us bus tickets to go to Hong Kong and the service was very poor -the first driver - taking us to border -didn’t help us with all the luggages we had- parked pretty far. We had to walk the entire parking lot into customs. We were never told of this. We would have made other arrangements. The ticket included the bus out of customs to Kowloon/Hong Kong. This bus driver made a stop and everyone got off the bus including us; it was the wrong stop- he didnt say this was not the Hong Kong stop. He also didn’t even bother to help anyone or confirm that passengers were taking their own luggage. Two of our luggages were out on the sidewalk because some other passenger removed them to get his; bus driver remained seated on the bus the entire time. When i tried to get my last luggage from the storage( had been pushed deep inside by other passengers) the bus started closing the storage door without even noticing I was there. It could have hit me! And after he left and we got a taxicab we found out we were 30 min away from Hong Kong. Very bad experience. They sold us a terrible service- to travel with luggage.
The staff was so very cordial including the cleaning lady. Definitely a 5-star experience! This reflects the management and high standards instilled in each and every employee there.
Great hotel with friendly staff
Staff are friendly and very tentative to every needs of the customers. Excellent food as well. We had a great stay at this hotel.
Excellent
Room was very good. Did see everything that is in room was chargeable. Even the smallest of chocolates was on the minibar menu. Breakfast excellent though was disappointed that the lady who asked me if I wanted coffee couldnt understand the basics of a white coffee, or a black coffee with milk. Then sat for 20 minutes eating breakfast and no coffee arrived. Other than that, perfect.
Average at Best needs a face lift
Needs a face lift it was just Ok Compaired with other hotels in the same price category Room and lobby all dates
I have had really nice stay at the hotel. They upgraded my room and it’s big and clean.
Great hotel
Everything wass great and we got upgraded to higher class room. It was a pleasant stay.
great business hotel
overall a great hotel for business traveller
Hotel in the heart of SZ with great city views
Great location, great people, great views a wonderful place to stay for business travel to SZ.
Nice quiet area, nice hotel - very JW
Wished the pool was bigger.
Drawback - In room temperature control
The main drawback in the hotel ( which generally applies to all of the Marriott that I've stayed in China ) was the climate control in the room during winter time. Supposedly because of the 'cold' weather, the room temperature was set at like 24 degrees and non adjustable. It was very stuffy inside the room especially when outside temperature was not really that cold, in the range of 20 degrees lately. Had made the same comment in my last Marriott stay during winter time but seems like they are not doing anything. Luckily this time they have not turned on the heater. The hotel controls the temperature of all the rooms. The female staff at check in was not very helpful nor cheerful. Discovered a really nice eatery at the hotel -- the Tofu boutique store - with great food and pleasant service.
A satisifying stay.
The lobby and the car park is a bit old but overall it's good
Find another hotel
I would never stay at this property again bad food, bad service, find another hotel not one English speaking staff for a Marriot very disappointed
Would stay there again just loved it
I have stayed at other hotels but i love staying at the Marriott hotels they are so nice to be made to feel welcome and the service is very good and the staff are always so helpful
The hotel overall is excellent. Some items need some up keep such as the safety deposit box is dated and ran out of battery. Check out staff charged me again for the room although it was paid thru Expedia..
Gorgeous JW Marriott.
It is an amazing hotel with gracious staff in the hotel and longe. We would definitely return. The only negative was breakfast in the restaurant. When we got there we were told we only had ten minutes. (Which we understood). The selection was wonderful but staff very unfriendly to us. They never checked with us and it was difficult to get a cup of coffee. The only time we got a half smile was when we left.
JW
Hotel is very good but location is not.
5 Stars
I have stayed in many so called 4 and 5 star hotels in China. This one truly is 5 stars.
Not as good as the one in Nanshan
Not satisfied about the service--staff chat all the time in fitness center; call the room service no one answer until few times later Room design not considerate, ceiling too low Food is good, we ordered the cake. Buffet breakfast tastes not bad.
Close to CBD
Centrally located, we loved the tofu boutique restaurant on the ground floor, as its tofu cakes were really delicious!
Quiet because of the CNY holiday
Great ! Comfortable !
Not so great location
Not so great location, nothing interesting within walking distance
Horrible,terrible, worst experience.
Horrible,terrible, worst experience. First of all they delayed in giving us the room, arguing that they were fully booked that day. We stayed here as we liked the pool pictures, however they've closed the pool the days we stayed, without letting us know in advance. Last but not least, the room was crossed by a structural beam due to which the television pointed directly to the wall, instead of to our bed, thus it was impossible to watch TV .. important. To make everything even worse, the room they gave us didn't have shampoo, nor complimentary waters. I would never come back.
Lovely hotel, great breakfast
An excellent stay, I would like to have stayed longer. The belay was superb
Excllent Location & Great Business Hotel
Excellent hotel, top service, lots of English speaking staff...highly recommend.
The Hotel is not up to the standard of a JW
It is a good hotel. But not a JW Marriott. The room is small as well as elevators. The room I stayed had a huge beam in the middle of the room near the window. I think the property is built as a residential place. Staffs are needed a lot of training or the place is needed a lot of improvement. The carpet is dirty from the hallway. I did eat at 3 restaurants. The best one is their breakfast buffet. (Good service and plenty of the food) The Japanese restaurant is the worst. Very expensive but so so quality. The staffs doesn't no anything.
Great Stay!
This hotel was excellent. I was here for a weekend and had excellent service the whole weekend. Staff spoke great English, the food was great, and their spa services were very nice. It is far enough from the airport, but in a very nice part of town.
Great Stay just wish we had more time :(
Was comfortable and relaxing
the teeth brush not comfortable , too hard and no shuttle bus service,
At check in ask for Berelyn.
Right from the check in it was great. Had a very nice young lady named Berelyn take care of me, She spoke perfect english and spanish with was an amazing plus for me. Very detailed and friendly. I wish all hotels had a Berlin in their hotel. Will definitely be back soon.
Reasonable price for the 5 stars in Shenzhen city
pretty good over all
Will come again!
Excellent
Good Service
Service was great as expected for a JW Marriott. My comment is that the hotel is a bit wear out and the first room I got was very small. I requested to change room and with much effort from the hotel staff, I swapped to another room which was alright. The staff was very helpful.
Best in Hotel in Shenzhen
Going back to Shenzhen after long travels to different part of China, it feels comfortable to stay at the same hotel with the best service and staffs.
Friendly staff
An awesome hotel with friendly staff. I feel like home. I stayed for 4 days on this trip.
Great hotel
It is a nice hotel with all amenities provided for a business traveller. I was there last week and couldn't fault it at all. They had a Sichuan food festival going on and I tried the beef with chili oil. It was really good.
Relaxing business trip
I have been traveling to different part of China and always look forward to coming back to JW Marriott in Shenzhen Futian. Amazing and kind service by the staff member especially at the Executive Lounge.
Nice hotel on tree lined street.
Lobby is beautiful. Wonderful buffet breakfast. Handsome room with big tub overlooking the area. Executive level area has good food and is well appointed. Staff are quite helpful.
Excellent facility with pricey food and drink
This is a top flight hotel with excellent service. My only big complaint is with the pricing at the hotel restaurants and bars. The prices are nearly on a par with Manhattan prices. I get that management realizes they can get those prices because of the business clientele they cater to, but they are a little tough to swallow when you consider the same food and libation would cost about one-fourth as much in a typical Chinese restaurant around the block. One other difficulty was that the massive curtains in my room were almost impossible to open and it felt like you had to almost tear them down to move them.
Awesome place
Perfect place for every reason to stay. Clean room, great service, affordable price. Will always stay here if price is the same.
Nice hotel, ok location.
Staff was awesome. Rooms and hotel were nice, not great. Prices at bar and restaurants is way too high for a hotel of this caliber and in China. I paid less for food and drinks in Hong Kong hotels that are lights years ahead on JW Shenzhen. No problem paying high prices in a high end hotel, just the name JW does not warrant these prices.
Very nice hotel
Very nice hotel.
nice
Hotel staff helpful. Breakfast was excellent.little quiet location but good for business.overall very nice
Business Trip
The J.W. Marriott in Shenzhen is truly a five star hotel. The staff is very courteous and helpful in every way. The rooms are comfortable and provide plenty of amenities.
Nice hotel in the heart of Shenzhen
Good location, nice room and stuff was very accommodating.
superb environment and location
comfortable bed and sofa, but some communication problems exist among departments, the reply for queries still have a room for improvement.
great business hotel
Marriott standard but although there are McD and KFC close by (much higher quality than those in U.S.) not many decent restaurants in walking distance. I'm fascinated by local foods, but for those who are not, your choice is either one of 3 at the hotel or get into a taxi. There's a nice restaurant in the building behind it, but it's on the 3rd floor and difficult to find.
Stay
Room is big and nicely decorated. However service is so so and had a long wait for check-out. About 12min walk to mtr stn.
Boring location. Need a cab for everything.
This hotel is not my first choice based on their location. Being near Coco Park is way better.
Poor Service
Poor service and no booking information retrieved from Hotel front-desk about the included dinning and breakfast packages
Brilliant for Business traveller
The hotel contact number provided by expedia was wrong so it was hard to explain to the taxi driver regarding the location. Also, this hotel has a Chinese name and most taxi driver does not recognise the hotel as Marriott. They only understand when you tell them the Chinese name of the hotel. Has good breakfast selection (way better than any other Chinese hotels), Seafood dinner was superb.
Great American Sevice and Comfort
Excellent beds, which is hard to find as the Chinese love rock hard boards. Bath tub is huge. Shower is perfect. Staff is great and very good with English.
Good for business trip but not for shopping
Hotel is located in between two metro station and distance wise both of them are same (around 10 mins walk). At first i booked the room for 3 nights but later stayed one more night. The staffs were friendly and they upgraded my room to the executive floor for free and i had great view of the golf course from the 27th floor. Breakfast had good selection and dinner was more than i expected (good selection of seafood).
5 star+++++
Excellent hotel, friendly staff especially Duty manager Philip who goes out of his way to make sure you leave 100% happy. Free Wifi in rooms, good breakfast. Hotel is 10 mins from SEG plaza, the main electronic market. I was looking for Halal food, Dewan-e-khas, which again was approx 15min drive from the hotel and would cost around RMS.25 (£3). Overall excellent hotel!! Highly recommended.
Great Hotel, Great Service
This is the third time I have had the pleasure of staying at the JW Marriott. As always the staff are helpful and cheerful. I usually arrive from Hong Kong early in the morning and check in to the executive room, a free breakfast is a welcome following a long flight and is served in the club lounge. The rooms are always lean and the bathroom is spacious. Internet could be a little better but not as bad as others I have used and free. The club lounge serves free drinks in the evening with food and it would be fair to say that the food is of excellent quality and more than enough to substitute for you main evening meal.
Very nice hotel were great rooms
The room and amenities were great and so was the staff
worst hotel
they never open the A/c, the room was extremely hot. I pay extra for a a/c room and downgrade me instead send me to a a/c room. they were charging me twice, even when in show my voucher copy IT WAS A NIGHTMARE, You can see my record I travel a lot with you and This is the worst experience in my whole life
Comfortable and convienent
We had booked the executive floor, so we had access to the lounge with free cocktail and buffet breakfast. Selections were limited (compared to, say, Conrad) but the atmosphere was very pleasant and the ladies were very helpful. The room was big, clean with mechanical drape opening and closing. The complimentary fruit was limited to only apples. The 4-minute walk to the closest subway station (Che Kung Temple, west of the hotel) was not recommended after sundown as the street lights couldn’t get through the lush plants. My wife was kind of scare because it was so dark. So we took the next subway station (east of the hotel). It was an easier but longer walk (8 mins) the next day.
Great frustration
Unfortunately I had to spent at least 1.1/2 hour at the front desk because orbitz.com screwed up. I reserved and paid this hotel 2 weeks ago. When I arrived the hotel they said I only did reservation no payment. I show them my credit card sattement showing that orbitz.com got the payment. They didn't accept it because they didn't get the payment in their system and they wouldnt let me stay without payment. They finally let me in and same saga goes on in the morning half hour more. I refused to pay and left. Then in the middle of my business meeting hotels A/R department calling me. Anyway it was a big frustration and they are still calling me for payment despite Orbitz.com got the payment long time ago.
早餐餐廳安排極不妥善
早餐餐廳安排極不妥善,服務員安排入座和選取飲品之後我們出去取食物,回來時竟然有兩人坐在我們的枱。服務員不但沒有安排他們坐另一張枱,而且要我們坐另外一張未執拾的枱,要等他們執拾後再就坐。
房間舒適
很舒適,而且房間清潔,早餐很好,不過中式點心太少,有點失望!不過下次可以再來!
Ok good
會再入住
讚:整潔度滿分 使用前用抹布抹洗浴缸 一點污漬都沒有 床舖舒適 感謝酒店預先安排的週年慶祝佈置 美中不足: 入住房間不是圖中顯示靠窗的浴缸 有點失望 房間梳化旁的燈壞了 電視太舊了 原來附近有工程 比較嘈吵 大家入住前要考慮這點 雖然房間已提供耳塞 但實在太吵人
So good
今次係我哋的周年紀念日,酒店有悉心安排佈置及小蛋糕,感到非常開心。給我們一個很有意思的紀念日。
不錯的體驗
太太的生日,早多年前也入住了這酒店,房間有生日的佈置。給了一個驚喜
非常好,舒適。
端午節舒適的一天
房間環境整潔舒適,十分寬敞!亦都在酒店泳池游了龍舟水😄 唯酒店周邊食肆不多,也沒有商場可逛。
不錯
萬豪酒店服務很好,慶祝結婚周年,幫我佈置及送了我一個蛋糕,很開心
JW Marriott Hotel Shenzhen | Hotel in Shenzhen | Travala.com
Poor hygiene
The hygiene is very poor, the toilet and disposable items are all dirty. Don't use the bathtub, you will regret it after using it.