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21 May 2025
Wednesday
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22 May 2025
Thursday
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2 Adults - 0 Child
1 room
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Hotel Description

A stay at JW Marriott Hotel Shenzhen places you in the heart of Shenzhen, within a 10-minute drive of Splendid China Folk Village and Happy Valley. This golf hotel is 4.8 mi (7.7 km) from Window of the World. Make yourself at home in one of the 402 guestrooms featuring refrigerators and Smart televisions. 42-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have hair dryers and bathrobes. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a business center, limo/town car service, and express check-in. This hotel has 9 meeting rooms available for events. Free self parking is available onsite.

Hotel policies

LGBTQ friendly

Professional property host/manager

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Pets not allowed

Service animals not allowed

Check-in from: 3:00 PM
Check-in by: 6:00 AM
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Cashless transactions are available
  • Essential workers only - NO

Important information

You need to know
  • The seasonal pool will be open from April 01 to November 24.
  • Pool access available from 7:00 AM to 10 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a deadbolt lock
  • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately CNY 198 for adults and CNY 118 for children
  • A late check-out fee will be charged
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Chinese (Mandarin)

Amenities

Most Popular

Swimming Pool

Free WiFi

Parking available

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Smoking areas

Business facilities

Banquet facilities

Transportation services

Accessible facilities

Other

Elevator

Concierge services

Gift shops or newsstand

Breakfast available (surcharge)

Laundry facilities

Garden

Health club

Safe-deposit box at front desk

Spa services on site

24-hour front desk

Business center

Porter/bellhop

Express check-out

Limo or town car service available

Full-service spa

Spa treatment room(s)

Meeting rooms

Sauna

Outdoor seasonal pool

Wedding services

Express check-in

Designated smoking areas

Pool umbrellas

Wheelchair accessible path of travel

Wheelchair accessible parking

Braille or raised signage

Number of restaurants - 2

Number of meeting rooms - 9

Number of outdoor pools - 1

Designated smoking areas (fines apply)

Snack bar/deli

Parking (limited spaces)

Free self parking

Number of bars/lounges - 1

Number of poolside bars - 1

Number of coffee shops/cafes - 1

Pool sun loungers

24-hour fitness facilities

Terrace

Ballroom

Banquet hall

Wheelchair accessible (may have limitations)

Wheelchair-accessible concierge desk

Wheelchair-accessible registration desk

Wheelchair-accessible spa

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Wheelchair-accessible on-site restaurant

Wheelchair-accessible lounge

Visual alarms in hallways

Hotel reviews

8.6
Excellent421 Verified Reviews
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Cleanliness9.0/10
Service8.6/10
Comfort8.8/10
Condition8.6/10
location7.2/10
Neighborhood7.6/10
Value8.0/10
Amenities8.4/10
4/10
Poor
siying, 01 Jan 2025
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Poor hygiene

The hygiene is very poor, the toilet and disposable items are all dirty. Don't use the bathtub, you will regret it after using it.

10/10
Exceptional
Dinesh, 27 Oct 2024
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Very good

10/10
Exceptional
Suk Man, 18 Oct 2024
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Staff were amazing and thoughtful throughout our stay!

10/10
Exceptional
Wyndham Ming Hym, 13 Aug 2024
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Everything is great at this hotel

6/10
Fair
Ning, 11 Jun 2024
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Checking in is really slow.

8/10
Excellent
Alan, 24 Apr 2024
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The lobby design is so old

6/10
Fair
sin kwan, 07 Jan 2024
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Ms Yau

The services is not good enough , I used a lot of time to wait check in. Actually my check in time should be 2pm, I arrived on 3:30pm but I was waiting the room checking 1 hour, then I arrived in my room is 4:30pm What wrong with your hotel problem? Horrible experience.

10/10
Exceptional
MAYBELINE, 01 Jan 2024
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wonderful short stay!

wonderful hotel staff at JW Marriott and we absolutely enjoyed our stay. i left a note at time of booking saying that it is our honeymoon. although we only stayed for a night, hotel staff made it special for us by decorating the room and sending a cake to us. room was good size and clean, a little dim though. i believe it is conveniently located, getting deliveries was very easy as well. special thanks to Sue Su who was extremely kind and gave me a heatpack when we checked in.

10/10
Exceptional
Chak Lam, 09 Oct 2023
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Checked in was super efficient! Very friendly front desk staff!

10/10
Exceptional
Zhigang, 12 Jul 2023
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Beautiful hotel, well maintained, very friendly staff, everything perfect

8/10
Excellent
YUSUKE, 19 Mar 2023
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The room was good but majority of the staff was not good at English.

6/10
Fair
Verified traveler, 23 Jul 2022
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Okay hotel but not up to par

Not up to par with the 5 star and price. Overall it’s an okay hotel to stay at, but on the older side, coffee machine was not provided in room. Service was mediocre. 2 people stayed in the room, but only 1 pair of slippers were provided,etc. Room is dated and some furniture have obvious scratch and chip on it. Location is good. Breakfast is on the simple side, nothing special. Would expect more with the price paid and as a JW standard, need some upgrade for sure.

6/10
Fair
Verified traveler, 12 Nov 2021
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Excellent business hotel

Excellent business hotel. The rooms are lovely the restaurants and bar area could be better but overall it’s an excellent business hotel

10/10
Exceptional
Leo, 28 Sep 2021
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Love the service of the hotel staff, very efficient and friendly, as well as the facilities and location

8/10
Excellent
Verified traveler, 18 Feb 2021
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Lovely Decor, Comfortable Bed

The lobby is very beautiful, as you can see from the pictures. The hotel room was quite nice, too, including a comfortable bed and stylish decor. The lighting in the hotel room could be improved a little bit. The hotel is a close cab ride (or approx. 40 minute walk) to Coco Park, but the area around the hotel is perhaps less exciting. The staff at the hotel were very kind.

8/10
Excellent
Verified traveler, 26 May 2020
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Very nice but does not deserve a 5 star rating.

The rooms are lovely with excellent air conditioning and good bedding. The restaurant is not very nice . The service is good. The lobby needs work. Because the rooms and service are good I give it a good rating especially for the price.

6/10
Fair
Elvin, 03 Dec 2019
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The hotel staff called me twice in the late night to ask for a good review, and send me SMS to push for it.

10/10
Exceptional
Verified traveler, 25 Nov 2019
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JW Quality as always is nothing g less that you can expect

10/10
Exceptional
Verified traveler, 10 Nov 2019
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Perfect stay. A special thanks to Cathy, very helpful in helping me changing reservations , and to all the Staff

8/10
Excellent
Lao, 28 Oct 2019
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I stayed at this JW in 2010 and then again around 2012. I had such a nice experience at that time. I look back on it with purely positive feelings. Now as we reach the end of 2019, it's not hard to see that time has taken a toll on this property. The carpets have hardened, the wood is starting to splinter, and the once fragrant 5 star hotel smell has faded away. I will say that the executive lounge at this property remains to be the crown jewel of the property. The breakfast is really tasty. I don't think I'll be back to this JW. This stay was a decent final farewell though. Goodbye old friend.

8/10
Excellent
Verified traveler, 12 Oct 2019
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Good location, friendly staffs and beautiful design

6/10
Fair
James, 14 Jul 2019
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Likes: convenient location, comfortable bed Dislikes: I had to wait until 4.30pm before they had a room for me to check in. Require a swim cap to swim. Swimming pool was way too small.

6/10
Fair
NG, 22 Apr 2019
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In general, the hotel facilities are old but well maintained. I don’t feel much surprise after I stayed.

10/10
Exceptional
Christina, 17 Dec 2018
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JW Marriott

Breakfast in the Executive was a challenge as I had to keep on checking if my egg order was ready as they did not bring it to you Angela and the team were very helpful Jasper also went out of his way to assist The rooms and corridors are becoming tired now and need a refurbishment

6/10
Fair
Verified traveler, 12 Sep 2018
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The check in took too long. I waited almost 20 minutes!

6/10
Fair
JONGWON, 04 Sep 2018
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Good

8/10
Excellent
Norm, 03 Aug 2018
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Nice location and friendly staff. I would stay here for business or a short vacation

8/10
Excellent
Michael, 21 Jul 2018
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Poor Check In

The Check In service is very poor. Sometimes they can not find the bookings. The check in takes too long and the whole procedure is very annoying

10/10
Exceptional
Michael, 17 Jun 2018
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Luxury Stay

Excellent Hotel. Top class service

10/10
Exceptional
Michael, 17 Jun 2018
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Top 5 star Hotel

Great Hotel for a luxury fix

8/10
Excellent
JAIME, 29 Apr 2018
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Great hotel- bad enligh at concierge desk

Great hotel but it would be better if concierge spoke better english. They sold us bus tickets to go to Hong Kong and the service was very poor -the first driver - taking us to border -didn’t help us with all the luggages we had- parked pretty far. We had to walk the entire parking lot into customs. We were never told of this. We would have made other arrangements. The ticket included the bus out of customs to Kowloon/Hong Kong. This bus driver made a stop and everyone got off the bus including us; it was the wrong stop- he didnt say this was not the Hong Kong stop. He also didn’t even bother to help anyone or confirm that passengers were taking their own luggage. Two of our luggages were out on the sidewalk because some other passenger removed them to get his; bus driver remained seated on the bus the entire time. When i tried to get my last luggage from the storage( had been pushed deep inside by other passengers) the bus started closing the storage door without even noticing I was there. It could have hit me! And after he left and we got a taxicab we found out we were 30 min away from Hong Kong. Very bad experience. They sold us a terrible service- to travel with luggage.

10/10
Exceptional
Verified traveler, 15 Apr 2018
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The staff was so very cordial including the cleaning lady. Definitely a 5-star experience! This reflects the management and high standards instilled in each and every employee there.

10/10
Exceptional
Pring , 27 Mar 2018
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Great hotel with friendly staff

Staff are friendly and very tentative to every needs of the customers. Excellent food as well. We had a great stay at this hotel.

10/10
Exceptional
Mark, 12 Mar 2018
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Excellent

Room was very good. Did see everything that is in room was chargeable. Even the smallest of chocolates was on the minibar menu. Breakfast excellent though was disappointed that the lady who asked me if I wanted coffee couldnt understand the basics of a white coffee, or a black coffee with milk. Then sat for 20 minutes eating breakfast and no coffee arrived. Other than that, perfect.

6/10
Fair
DT, 01 Mar 2018
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Average at Best needs a face lift

Needs a face lift it was just Ok Compaired with other hotels in the same price category Room and lobby all dates

10/10
Exceptional
Verified traveler, 06 Feb 2018
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I have had really nice stay at the hotel. They upgraded my room and it’s big and clean.

10/10
Exceptional
Verified traveler, 30 Jan 2018
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Great hotel

Everything wass great and we got upgraded to higher class room. It was a pleasant stay.

8/10
Excellent
Ee Ping, 03 Jul 2017
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great business hotel

overall a great hotel for business traveller

10/10
Exceptional
Charles, 02 Jul 2017
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Hotel in the heart of SZ with great city views

Great location, great people, great views a wonderful place to stay for business travel to SZ.

8/10
Excellent
Verified traveler, 20 Apr 2017
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Nice quiet area, nice hotel - very JW

Wished the pool was bigger.

8/10
Excellent
Dora, 24 Jan 2017
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Drawback - In room temperature control

The main drawback in the hotel ( which generally applies to all of the Marriott that I've stayed in China ) was the climate control in the room during winter time. Supposedly because of the 'cold' weather, the room temperature was set at like 24 degrees and non adjustable. It was very stuffy inside the room especially when outside temperature was not really that cold, in the range of 20 degrees lately. Had made the same comment in my last Marriott stay during winter time but seems like they are not doing anything. Luckily this time they have not turned on the heater. The hotel controls the temperature of all the rooms. The female staff at check in was not very helpful nor cheerful. Discovered a really nice eatery at the hotel -- the Tofu boutique store - with great food and pleasant service.

8/10
Excellent
Verified traveler, 24 Jan 2017
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A satisifying stay.

The lobby and the car park is a bit old but overall it's good

2/10
Poor
David, 10 Jan 2017
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Find another hotel

I would never stay at this property again bad food, bad service, find another hotel not one English speaking staff for a Marriot very disappointed

10/10
Exceptional
Robert, 17 Nov 2016
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Would stay there again just loved it

I have stayed at other hotels but i love staying at the Marriott hotels they are so nice to be made to feel welcome and the service is very good and the staff are always so helpful

10/10
Exceptional
Joseph, 25 Oct 2016
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The hotel overall is excellent. Some items need some up keep such as the safety deposit box is dated and ran out of battery. Check out staff charged me again for the room although it was paid thru Expedia..

10/10
Exceptional
Maureen, 04 Oct 2016
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Gorgeous JW Marriott.

It is an amazing hotel with gracious staff in the hotel and longe. We would definitely return. The only negative was breakfast in the restaurant. When we got there we were told we only had ten minutes. (Which we understood). The selection was wonderful but staff very unfriendly to us. They never checked with us and it was difficult to get a cup of coffee. The only time we got a half smile was when we left.

8/10
Excellent
Allen, 25 Aug 2016
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JW

Hotel is very good but location is not.

10/10
Exceptional
David, 17 Aug 2016
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5 Stars

I have stayed in many so called 4 and 5 star hotels in China. This one truly is 5 stars.

6/10
Fair
Qitong, 11 Aug 2016
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Not as good as the one in Nanshan

Not satisfied about the service--staff chat all the time in fitness center; call the room service no one answer until few times later Room design not considerate, ceiling too low Food is good, we ordered the cake. Buffet breakfast tastes not bad.

10/10
Exceptional
Verified traveler, 24 Jun 2016
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Close to CBD

Centrally located, we loved the tofu boutique restaurant on the ground floor, as its tofu cakes were really delicious!

10/10
Exceptional
Edward, 16 Feb 2016
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Quiet because of the CNY holiday

Great ! Comfortable !

6/10
Fair
Thiam Hee, 12 Jan 2016
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Not so great location

Not so great location, nothing interesting within walking distance

2/10
Poor
giancarlo, 07 Dec 2015
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Horrible,terrible, worst experience.

Horrible,terrible, worst experience. First of all they delayed in giving us the room, arguing that they were fully booked that day. We stayed here as we liked the pool pictures, however they've closed the pool the days we stayed, without letting us know in advance. Last but not least, the room was crossed by a structural beam due to which the television pointed directly to the wall, instead of to our bed, thus it was impossible to watch TV .. important. To make everything even worse, the room they gave us didn't have shampoo, nor complimentary waters. I would never come back.

10/10
Exceptional
Simon G, 03 Dec 2015
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Lovely hotel, great breakfast

An excellent stay, I would like to have stayed longer. The belay was superb

10/10
Exceptional
Verified traveler, 27 Nov 2015
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Excllent Location & Great Business Hotel

Excellent hotel, top service, lots of English speaking staff...highly recommend.

6/10
Fair
Paul, 18 Nov 2015
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The Hotel is not up to the standard of a JW

It is a good hotel. But not a JW Marriott. The room is small as well as elevators. The room I stayed had a huge beam in the middle of the room near the window. I think the property is built as a residential place. Staffs are needed a lot of training or the place is needed a lot of improvement. The carpet is dirty from the hallway. I did eat at 3 restaurants. The best one is their breakfast buffet. (Good service and plenty of the food) The Japanese restaurant is the worst. Very expensive but so so quality. The staffs doesn't no anything.

10/10
Exceptional
Verified traveler, 18 Nov 2015
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Great Stay!

This hotel was excellent. I was here for a weekend and had excellent service the whole weekend. Staff spoke great English, the food was great, and their spa services were very nice. It is far enough from the airport, but in a very nice part of town.

10/10
Exceptional
Verified traveler, 23 Oct 2015
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Great Stay just wish we had more time :(

Was comfortable and relaxing

8/10
Excellent
Verified traveler, 24 Sep 2015
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the teeth brush not comfortable , too hard and no shuttle bus service,

10/10
Exceptional
rafael, 09 Aug 2015
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At check in ask for Berelyn.

Right from the check in it was great. Had a very nice young lady named Berelyn take care of me, She spoke perfect english and spanish with was an amazing plus for me. Very detailed and friendly. I wish all hotels had a Berlin in their hotel. Will definitely be back soon.

8/10
Excellent
Liou, 09 Aug 2015
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Reasonable price for the 5 stars in Shenzhen city

pretty good over all

10/10
Exceptional
Luis, 12 Jul 2015
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Will come again!

Excellent

8/10
Excellent
Wai Lam James, 10 Jun 2015
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Good Service

Service was great as expected for a JW Marriott. My comment is that the hotel is a bit wear out and the first room I got was very small. I requested to change room and with much effort from the hotel staff, I swapped to another room which was alright. The staff was very helpful.

10/10
Exceptional
Verified traveler, 29 May 2015
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Best in Hotel in Shenzhen

Going back to Shenzhen after long travels to different part of China, it feels comfortable to stay at the same hotel with the best service and staffs.

10/10
Exceptional
Verified traveler, 26 May 2015
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Friendly staff

An awesome hotel with friendly staff. I feel like home. I stayed for 4 days on this trip.

10/10
Exceptional
Verified traveler, 25 May 2015
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Great hotel

It is a nice hotel with all amenities provided for a business traveller. I was there last week and couldn't fault it at all. They had a Sichuan food festival going on and I tried the beef with chili oil. It was really good.

10/10
Exceptional
Verified traveler, 23 May 2015
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Relaxing business trip

I have been traveling to different part of China and always look forward to coming back to JW Marriott in Shenzhen Futian. Amazing and kind service by the staff member especially at the Executive Lounge.

10/10
Exceptional
Glenn, 20 Apr 2015
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Nice hotel on tree lined street.

Lobby is beautiful. Wonderful buffet breakfast. Handsome room with big tub overlooking the area. Executive level area has good food and is well appointed. Staff are quite helpful.

8/10
Excellent
Joseph, 30 Mar 2015
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Excellent facility with pricey food and drink

This is a top flight hotel with excellent service. My only big complaint is with the pricing at the hotel restaurants and bars. The prices are nearly on a par with Manhattan prices. I get that management realizes they can get those prices because of the business clientele they cater to, but they are a little tough to swallow when you consider the same food and libation would cost about one-fourth as much in a typical Chinese restaurant around the block. One other difficulty was that the massive curtains in my room were almost impossible to open and it felt like you had to almost tear them down to move them.

10/10
Exceptional
AwesomeNew, 02 Mar 2015
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Awesome place

Perfect place for every reason to stay. Clean room, great service, affordable price. Will always stay here if price is the same.

8/10
Excellent
Tim, 18 Feb 2015
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Nice hotel, ok location.

Staff was awesome. Rooms and hotel were nice, not great. Prices at bar and restaurants is way too high for a hotel of this caliber and in China. I paid less for food and drinks in Hong Kong hotels that are lights years ahead on JW Shenzhen. No problem paying high prices in a high end hotel, just the name JW does not warrant these prices.

8/10
Excellent
Amy, 08 Feb 2015
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Very nice hotel

Very nice hotel.

10/10
Exceptional
Verified traveler, 01 Feb 2015
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nice

Hotel staff helpful. Breakfast was excellent.little quiet location but good for business.overall very nice

10/10
Exceptional
JR.652, 15 Jan 2015
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Business Trip

The J.W. Marriott in Shenzhen is truly a five star hotel. The staff is very courteous and helpful in every way. The rooms are comfortable and provide plenty of amenities.

8/10
Excellent
Verified traveler, 12 Jan 2015
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Nice hotel in the heart of Shenzhen

Good location, nice room and stuff was very accommodating.

8/10
Excellent
whitney, 05 Aug 2014
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superb environment and location

comfortable bed and sofa, but some communication problems exist among departments, the reply for queries still have a room for improvement.

8/10
Excellent
mike, 18 Apr 2014
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great business hotel

Marriott standard but although there are McD and KFC close by (much higher quality than those in U.S.) not many decent restaurants in walking distance. I'm fascinated by local foods, but for those who are not, your choice is either one of 3 at the hotel or get into a taxi. There's a nice restaurant in the building behind it, but it's on the 3rd floor and difficult to find.

8/10
Excellent
Soda, 02 Oct 2013
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Stay

Room is big and nicely decorated. However service is so so and had a long wait for check-out. About 12min walk to mtr stn.

10/10
Exceptional
John W., 15 Jun 2013
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Boring location. Need a cab for everything.

This hotel is not my first choice based on their location. Being near Coco Park is way better.

2/10
Poor
T.L., 15 May 2013
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Poor Service

Poor service and no booking information retrieved from Hotel front-desk about the included dinning and breakfast packages

10/10
Exceptional
Gaz, 23 Apr 2013
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Brilliant for Business traveller

The hotel contact number provided by expedia was wrong so it was hard to explain to the taxi driver regarding the location. Also, this hotel has a Chinese name and most taxi driver does not recognise the hotel as Marriott. They only understand when you tell them the Chinese name of the hotel. Has good breakfast selection (way better than any other Chinese hotels), Seafood dinner was superb.

10/10
Exceptional
Verified traveler, 10 Mar 2013
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Great American Sevice and Comfort

Excellent beds, which is hard to find as the Chinese love rock hard boards. Bath tub is huge. Shower is perfect. Staff is great and very good with English.

10/10
Exceptional
Gaz, 09 Jan 2013
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Good for business trip but not for shopping

Hotel is located in between two metro station and distance wise both of them are same (around 10 mins walk). At first i booked the room for 3 nights but later stayed one more night. The staffs were friendly and they upgraded my room to the executive floor for free and i had great view of the golf course from the 27th floor. Breakfast had good selection and dinner was more than i expected (good selection of seafood).

10/10
Exceptional
F Noman, 20 Jul 2012
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5 star+++++

Excellent hotel, friendly staff especially Duty manager Philip who goes out of his way to make sure you leave 100% happy. Free Wifi in rooms, good breakfast. Hotel is 10 mins from SEG plaza, the main electronic market. I was looking for Halal food, Dewan-e-khas, which again was approx 15min drive from the hotel and would cost around RMS.25 (£3). Overall excellent hotel!! Highly recommended.

10/10
Exceptional
Verified traveler, 10 Jun 2012
expedia-logo-v2.pngTraveller

Great Hotel, Great Service

This is the third time I have had the pleasure of staying at the JW Marriott. As always the staff are helpful and cheerful. I usually arrive from Hong Kong early in the morning and check in to the executive room, a free breakfast is a welcome following a long flight and is served in the club lounge. The rooms are always lean and the bathroom is spacious. Internet could be a little better but not as bad as others I have used and free. The club lounge serves free drinks in the evening with food and it would be fair to say that the food is of excellent quality and more than enough to substitute for you main evening meal.

10/10
Exceptional
Verified traveler, 23 Jan 2012
expedia-logo-v2.pngTraveller

Very nice hotel were great rooms

The room and amenities were great and so was the staff

2/10
Poor
c102250, 20 Jan 2012
expedia-logo-v2.pngTraveller

worst hotel

they never open the A/c, the room was extremely hot. I pay extra for a a/c room and downgrade me instead send me to a a/c room. they were charging me twice, even when in show my voucher copy IT WAS A NIGHTMARE, You can see my record I travel a lot with you and This is the worst experience in my whole life

10/10
Exceptional
Paul, 30 Apr 2011
hotel-logo-v2.pngTraveller

Comfortable and convienent

We had booked the executive floor, so we had access to the lounge with free cocktail and buffet breakfast. Selections were limited (compared to, say, Conrad) but the atmosphere was very pleasant and the ladies were very helpful. The room was big, clean with mechanical drape opening and closing. The complimentary fruit was limited to only apples. The 4-minute walk to the closest subway station (Che Kung Temple, west of the hotel) was not recommended after sundown as the street lights couldn’t get through the lush plants. My wife was kind of scare because it was so dark. So we took the next subway station (east of the hotel). It was an easier but longer walk (8 mins) the next day.

2/10
Poor
Tayfur, 28 Jul 2009
expedia-logo-v2.pngTraveller

Great frustration

Unfortunately I had to spent at least 1.1/2 hour at the front desk because orbitz.com screwed up. I reserved and paid this hotel 2 weeks ago. When I arrived the hotel they said I only did reservation no payment. I show them my credit card sattement showing that orbitz.com got the payment. They didn't accept it because they didn't get the payment in their system and they wouldnt let me stay without payment. They finally let me in and same saga goes on in the morning half hour more. I refused to pay and left. Then in the middle of my business meeting hotels A/R department calling me. Anyway it was a big frustration and they are still calling me for payment despite Orbitz.com got the payment long time ago.

6/10
Fair
Verified traveler, 12 Jan 2025
hotel-logo-v2.pngTraveller

早餐餐廳安排極不妥善

早餐餐廳安排極不妥善,服務員安排入座和選取飲品之後我們出去取食物,回來時竟然有兩人坐在我們的枱。服務員不但沒有安排他們坐另一張枱,而且要我們坐另外一張未執拾的枱,要等他們執拾後再就坐。

10/10
Exceptional
Wai Ching, 12 Jan 2025
hotel-logo-v2.pngTraveller

房間舒適

很舒適,而且房間清潔,早餐很好,不過中式點心太少,有點失望!不過下次可以再來!

10/10
Exceptional
sek kwan, 05 Jan 2025
expedia-logo-v2.pngTraveller

Ok good

8/10
Excellent
Hiu Kwan, 02 Jan 2025
hotel-logo-v2.pngTraveller

會再入住

讚:整潔度滿分 使用前用抹布抹洗浴缸 一點污漬都沒有 床舖舒適 感謝酒店預先安排的週年慶祝佈置 美中不足: 入住房間不是圖中顯示靠窗的浴缸 有點失望 房間梳化旁的燈壞了 電視太舊了 原來附近有工程 比較嘈吵 大家入住前要考慮這點 雖然房間已提供耳塞 但實在太吵人

10/10
Exceptional
tian, 23 Oct 2024
expedia-logo-v2.pngTraveller

So good

10/10
Exceptional
CHI CHUNG, 06 Oct 2024
hotel-logo-v2.pngTraveller

今次係我哋的周年紀念日,酒店有悉心安排佈置及小蛋糕,感到非常開心。給我們一個很有意思的紀念日。

10/10
Exceptional
Kai Choi, 17 Aug 2024
hotel-logo-v2.pngTraveller

不錯的體驗

太太的生日,早多年前也入住了這酒店,房間有生日的佈置。給了一個驚喜

10/10
Exceptional
Ka Yiu, 24 Jun 2024
hotel-logo-v2.pngTraveller

非常好,舒適。

8/10
Excellent
LAI YEE, 10 Jun 2024
hotel-logo-v2.pngTraveller

端午節舒適的一天

房間環境整潔舒適,十分寬敞!亦都在酒店泳池游了龍舟水😄 唯酒店周邊食肆不多,也沒有商場可逛。

10/10
Exceptional
Hung Mo, 09 Jun 2024
expedia-logo-v2.pngTraveller

不錯

10/10
Exceptional
Kwok Shan sandy, 02 Jun 2024
hotel-logo-v2.pngTraveller

萬豪酒店服務很好,慶祝結婚周年,幫我佈置及送了我一個蛋糕,很開心

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