Has potential to be great with better staff

The Jasmine resort is a great comfortable family resort. They have good selection of buffet, comfortable spacious rooms and entertainment every night. The downsides for us were as follows: Staff do not seem very friendly especially the male worker in charge of the waffles near the wave pool. I don't think we saw him smile at all in the whole time we were there. He doesn't seem to like his job and very rude serving us. The beauty salon is over priced and quality of treatments are very average. The pools have rules but nobody seems to follow them and this is not managed by the hotel staff. For example everyone reserves beach chairs by draping a towel over it and this happens early morning so there are no shady beach chairs available at all. Overall our stay was comfortable and the entertainment crew and cleaning crew were lovely and did a great job. Next time we would try another resort to compare.

Would give it a 3 star of three reasons! 1) we requested a Queen size bedroom on Expedia but upon arrival were surprissed with 2 twin beds. Obviously my wife crashed out on reception and they offered to rebook us in a Queen bedroom the next day. 2) food was not cutting it! Maybe because I have an American taste, i was looking for French toast, or desserts, such as cookies, cake or smoothies. Instead they cater to European taste which is bland and has no flavor. Also menus never changes for all 3 meals. Breakfast starts the same, so does lunch, so does dinner. 3) i usually take my work with me on vacation, WiFi kept kicking me out. Lastly, not the resorts fault at all. this place is a bit far from Marina. Resort based taxi charges 9$ or 454 Egy Pound. Which is robbery if you ask me. We had to order Ubers, and even then, uber drivers would ask for cash ~500 starting for a fare that is ~180, you either negotiate to 250 or cancel ride, take screen shot of chat, and complain to uber bout driver so you don’t get hit with cancellation fee. Eventually you’ll get a ride. I would rebook to Hilton, seagull, or a closer city center location for the convenience since we opted to eat out more often than stay at resort. And also booked activities through Get Your Guide app instead of through resort which is ridiculous prices.

Beautifully landscaped

Amazing stuff, amazing food, amazing location of the beach. Heated pools we are a family of five and my children loved it. Animations team was an energetic the staff around the hotel were lovely. We want to return one day

Had an amazing stay , staff were lovely , reception, especially Mohamed provided excellent service. Would recommend this place for brilliant all inclusive holidays.

The resort was beautiful. Everything was well kept, food variety was good. Just don’t expect name brand liquor. All Egyptian low brand liquor. Stella Egyptian beer is good, ask for ice. The Egyptian restaurant was poor. The Italian restaurant was okay. The Chinese restaurant was good. The sushi is not real! The beach is no good. You walk all the way out and the water only to your ankles.

Lovely friendly staff around the resort. Ample sized room. Perfectly maintained grounds. Very nice family holiday.

When we arrived it was 3am and the hotel lobby was extremely hot, no AC! Even though I informed the hotel about our late check in it took them around 30 mins to check our room before taking us there. The lobby had mosquitos and our children were bitten several times. My first impressions of the hotel were very poor, we were very disappointed and hoping that we didn’t make a mistake booking this hotel. When we were finally taken to our room it was very hot, I was disappointed that after checking our room before allowing us in they didn’t turn on the AC so the room would be cool for us. Despite the poor reception our stay was very nice, the family room was very spacious (a bit run down, could do with the shower room and furniture being upgraded) but the service from the staff was amazing, food was always fresh and tasty, pool area clean and staff very friendly!

Mixed Feelings

Lots of mixed feelings about our stay. Starting with the pros, the food was great with lots of varieties, nice pools, very nice and active animation team, and beach is good. On the other hand, the room was in a terrible condition with water ingress in some walls. Also, we had to ask for the plumber twice to fix problems in the bathroom. We asked for a change of one mattress as it was so bent. The cleanliness of the room is below average. Almost all staff personel we dealt with seemed unhappy I don't know why. Like they hate the place or something. Another weird thing was asking us when checking out to wait for 10 minutes until the housekeeping checks if the room is OK!! I have never been asked at any hotel to wait on checking out to check the room. Was very rude actually. What kind of memory are they trying to leave their guests with? Besides the room is already messed up, so there is nothing left for the guests to ruin.

Jasmine Palace hotel

Visited Jasmine palace mid Nov for a 4night stay, we had high expectations Visit with this being a 5* hotel and after reading some of the amazing reviews. This was our first holiday in over 2 years so was looking for a relaxing break with warm weather The pools and gardens are lovely, clean and well maintained and the garden staff do a brilliant job throughout the hotel Our room location was perfect for us, we had sea view and right on the beach, the room itself was clean and spacious but could have done with a bit of renovation. When we arrived our room was set up with 2 beds but we pushed them together as we had arrived late In the evening and we was too tired to ask reception to move us to a double room at that time. The food was always fresh and hot with variety of different selections chicken meats fish pasta salads. Plenty of desserts, mainly cakes which were nice. Breakfast has a large selection of pastries, breads fruit or cooked omelette. The Teas /coffees are in small paper cups. The staff are very friendly and helpful. My only disappointment was that as a 5star hotel it has no WiFi however you can buy this at reception for a limited amount of WiFi and can be used by the reception area only . The shop within the hotel sells data sim which you can purchase. On the beach you will get hounded by several tour agents trying to sell you their trips or take up massage or manicure pedicures for the spa. This is quite annoying. Overall we had a great time.

The place is nice. A nice space with comfy and well designed rooms, with good cleanliness. My problem was with the service, as the TV was not working and asked three time for it to get fixed and nothing happened. Also had to ask for an ashtray in my room to get it. Very slow service. The beach is nice but the sea either too shallow or too deep to swim comfortably. If you're heading there for swimming, you'd have to use the pools exclusively. Also, they do not have WiFi acess in the rooms, and it's for extra charge in the lobby. So, it's not recommended for work trips of any kind. Most of the guests were families, maybe less attractive for friends trips.

Unprofessional reception staff

Over all it's ok the food was very good and alot of varities with unprofessional reception staff, i had a problem in my room for 2 days & they didn't help me

Wouldn't stay again.

Reservation couldn't be found and they weren't very helpful in sorting the situation I had to contact to the uk all while my four month old was restless. There is no covid restrictions in place in restaurant it's like a cattle market even most of the hand sanitizer was not filled during our stay. No bins around to place rubbish, no powered milk in the rooms for hot drinks. Only saving grace to this place was the al a carte restaurants and the extra bottles water we got for our daughter to make her milk.

I loved how clean and new the rooms were. The food was good too, fresh and they actually serve you real food not leftovers. Overall it was a great stay and I would definitely come back.

Rooms are not clean at all but the resort is nice

Horrible experienxe

Arrived late night around 4 am to check in. Guy at the reception had no emotions not even a welcome. Gave our room keys and told one of the staff to take us up. He took us to the lift but it wasn't working so he left us there. We were waiting for 10 minutes and no one is explaining to us what's going on. So I went over to the reception desk to speak to him and find out what's going on. He then tells me the room has been suspended and that I have to pay for a room. After an hour discussion I told him let me go into my room sleep and sort it out in the morning. He then made me sign a contract stating I would pay if agency booking doesn't come through. Woke up next morning after a long nighy and a 10 hour flight. Went to the reception to sort things out guy says everything is ok now. And till this day they haven't apologised for this. Food is terrible disgusting. Hotel itself is beautiful but overall i'm glad i'm back in London now

Very disappointed....

Not at all what you would expect from a 5 star this is 2 star maximum. Nothing like the photographs. Very unfriendly hotel from start to finish. If you want good service good food drinks served in a glass please book elsewhere.

Can I please get the room I paid for?

Went with my family of 4 for a week vacation. Paid for a family room so everyone would be comfortable. Was given room 2338 which is not a family room went to lobby numerous of times about this. Finally was given room 2378 on last night which didn't matter at this point because we had a 3:55am flight. Contacted Expedia also and was given wait we'll send you an email. I blame first Expedia because they had no problem receiving my credit card info. You live and learn I guess it fits the bill. They also should at least try cleaning the bottles and cups from the beach. Such a beautiful beach to snorkel but being surrounded by plastic bottles and cups while snorkeling what a shame. Don't want to discourage anyone from visiting egypt it's magical just be selective on location.

Worst experience of my life

Honestly the worst experience ever. I've never seen such poor customer service and don't keep promises.

Okay hotel

Nice hotel, however no WiFi the room, need more staff because service us very slow, hotel need improvement, food are ok.

very bad

thief and want to rib you off every time I asked about something every one have a diffrent price all depend on who you speak to.for example taxi service and net or the treble smile from the garden. The warn out towels and sheet. very bad person in front desk.

nice stay

this is my second review after my stay the hotel is awesome like it the crew is so nice and professional, food is good pool is nice not too deep or shallow, animation team is cool to, the only bad thing about it is the sea is tooo shallow about 4 ft, max and too much rocks

awesome

the staff very helpful and nice specialy mohmoed in the front desk and El grhay both of those guys are great . every thing is great but the beach is full of rocks

Lovely hotel

Me and my partner had a lovely time at this hotel. The staff were very polite and attentive and we're always on hand if you needed anything. The hotel itself was beautiful and right on the beach which was perfect. Overall our time here was idyllic and I would definitely recommend to anyone.

It was a great stay good place and we feel totally relaxed we loved this place a lot wish be there next time

Nice place, but the staff are not...

We've stayed only for three nights and we've expected much more than we found there. First when we arrived at the hotel we waited for more than 2 hours to get the room, I understand that the check in is at 14 but the reception staff said that they will try to give the room earlier. We stayed for more than 2 hours waiting to get an answer or even a welcome drink after 7 hours driving . It was not friendly at all. The hotel generally needs a hospitality touch, all the staff need to have a lot of trainings about guest contact and hospitality . The room was not clean at all, there was hair and dust everywhere , we told the roomboy about it but nothing has changed. There was a lot of negative things that will take long time to write , Wewere planning to extend the holiday but after we've seen it we were happy to leave.

excellent assets with bad management

I can summarize our stay in excellent assets with bad management the hotel is very nice in location, view, facilities but the management is very bad with no experience in managing such big operational hotel I faced a lot of strange things as rules from management like paying the full amount at check in, turning off the air-conditions in the reception area almost all the day, bad answers from stuff to show clearly they do not have experience and/or training in hotels business, receiving some groups with very low level and very bad behaviors in the last night for me was choking to believe we are in 5 starts hotel with no action from management and leaving them do whatever they want it was like the hotel is out of control

Good hotel, average staff, average AI option

About 15 of us stayed for 3 nts in 6 rooms, all pool view & all with SPECIFIC request for 1 king size bed. But on arrival we were told that all pool view rooms are actually TWIN beds, not KING. So why advertise the option? Other members within group had issues with dirty bedding, dust-filled rooms, dead mozzies in the bathroom & general cleanliness. When they complained to Reception, they were responded to in aggressive and defensive manner, which obviously made them more aggressive & defensive in return. They were also informed at 1 point, that if they did not like the hotel they were free to leave as there are plenty of other hotels in Hurghada. tbh I think the Egyptian staff at the hotel treat their Egyptian guests in this manner. I am a foreigner & therefore I was treated well & did not have many complaints. Staff need training on basic Egyptian etiquette and manners.The AI option was VERY limited. I usually enjoy AI at hotels.Drinks poured into half-washed glasses (ie the glasses still had other people's bits of food at the tip), always long queue. Same with the buffet-usually there are min 50-60 guests queuing up & yes this is normal with All Inclusive, but not really in such a large hotel.Beach bar snacks very good, burgers DELICIOUS & so are French fries (better than restaurant tbh). Not enough staff in main restaurant for no. of guests. Floor always filthy. unsure why Jasmine Palace had such a problem with keeping their public areas clean.

The service was bad no cleaning for the rooms the food is not good at all i end up eating pasta

Nice hotel shame about the staff

Whilst this hotel is very pleasant, the facilities are as expected, the pools and gardens beautiful, the staff are amongst the rudest I've met in the hospitality industry.

Hurghada med familjen

Vi var väldigt nöjda med vår vistelse på Jasmin Palace. Hotellet är riktigt familjevänligt och personalen var otroligt trevlig och hjälpsam. Maten höll hög kvalitet med ett brett utbud av rätter att välja mellan – något för alla smaker. Vi ser fram emot att komma tillbaka!

Bonne expérience

L’hôtel est très joli et très propre. Nous avons grandement apprécié notre séjour à Jasmine palace. Les chambres sont spacieuses, plage privée est très jolie et l’équipe dans son ensemble est très agréable. Les animations sont agréables et l’hôtel est plutôt bien situé (20min de l’aéroport). J’aurais aimé que les piscines soient chauffées pour que nous puissions en profiter réellement, le ménage quotidien pourrait être un peu plus poussé ( aspirateur et nettoyer sous la cuvette des WC). Le point un peu décevant est la nourriture, car les plats sont toujours très similaires d’un jour à l’autre et ne sont pas toujours très frais… c’est dommage car il y a beaucoup de choix mais au bout d’une semaine on se lasse de manger toujours la même chose.

Ok, peruskeskitason paikka

Moyen

Hôtels pas très propre et en plus les rambardes étaient mal fixé La chambre était pas très propre et les drap tachées

Im ganzen und großen super Hotelanlage, sehr freundliche, fröhliche und hilfsbereite Personal. Riesige Auswahl beim Essen im Restaurant. Hervorragende Animateure und abwechslungsreiche Programme. Nachteil, dass es oft Ebbe gegeben hat, dadurch beschränkte Möglichkeit ins Meer baden. Beim Duschen ins Zimmer keine kalte Wasser eher nur warm. Überteuerte Preise für Souvenire ins Hotel und in der Apotheke. Muss man überall handeln, sogar in der Apotheke

Mooie overzichtelijke accomodatie met vriendelijk personeel. Zo veilig dat je je telefoon op de tafel kan laten liggen

Das Personal war wirklich sehr sehr nett und hat einem immer geholfen. Die Anlage ist sehr groß, dementsprechend muss man unter umständen viel laufen. Wir waren mit 3 Kindern da (1 1/2, 6 und 10), das Zimmer war sehr groß und geräumig. Kleines Manko waren die Kinderstühle (es gab nur 4 Stück) und es gab keine kleinen Löffel/gabel. Da könnte man für ganz kleine Kinder echt noch was machen. Hier und da, könnte man die Sauberkeit auch verbessern. Es war ein schöner Urlaub :-)

Överlag jättebra

Blev uppgraderade till ett rum med fin havsutsikt. Överlag är hotellet jättefint. Speciellt pooler, trädgårdar och piren ut på revet men i detaljerna är det ganska slitet.

Leider sind die Nasszellen sehr alt, sonst eine schöne Anlage.

Grande structure, bon rapport qualité prix

Points forts: - Personnel très gentil et très compétent, ( réception moyen) - Nettoyage chambres super, - Service plage top - Nourriture très bonne au resto principal et égyptien - Parc et entretien des jardins super top - Poissons à voir directement au bout du ponton Points faibles: - Réception: service moyen voir quelconque - Resto spécialité chinois moyen, italien vraiment pas terrible. Mieux vaut aller au buffet Mieux les chambres sur jardin ( moins de bruit) que piscine. La moitié des chambres vue mer sont pas top et loin du resto et de l'entrée.

All was good. Only the entertainment program could have been more active and the Theater is rel. poor designed

Gute Organiesation an Reception und Red Sea tolle Ausflüge sehr unkompliziert abgewickelt und Sie waren sehr freundlich. Gerne wieder

Trop éloigné du centre

Séjour confortable mais loin de tout.

Le personnel de la réception et l'organisation est juste horrible ! La nourriture est continentale, pas folle c'est vrai Mais dire Que cest degueulasse est exagéré. Piscine plage pas mal. Équipe d'animation sympathique mais ce qui etait proposé n'etait pas très intéressant.

Trevlig vistelse

Superfint hotell, måste ha badskor för att bada i havet, dålig service gällande städning då vissa dagar de inte dök upp osv. Annars i stor helhet ett trevligt hotell som kanske inte riktigt lever upp till sina 4,5 stjärnor.

الستاف كان متعاون جدا والاكل كان كويس بنسبة كبيرة

2'5

There is No water bottels in restrants .. elevators are not available and not werking at all

Très beau séjour...

La propreté des chambres, on peut mieux surtout au niveau des sanitaires, la qualité du service en général pas trop mal, bon emplacement de l'hôtel, il manquait cependant un peu de motivation pour animer les enfants, activités peu variées. Trop d'extra charge. Cependant, très bon séjour malgré tout, je tire mon chapeau au personnel de l'hôtel, mm si parfois la vaisselle n'était pas tjs top (verres et tasses). L'hôtel reste cependant très beau, très agréable... variez juste vos activités pour les enfants ;-).

Hübsche hotel gefertigt aber ohne Management &Hyg

Nicht kompetent für eine zu große Hotel Restaurant nicht sauber das Essen nie geschmeckt Besteck. Glas auf Plastik wurde serviert wegen wegen Mangel auf Glas Becher manchmal gab es keine Besteck musst du Bedienung und Besteck zu holen während dem Essen haben die Bedienung schnell aufgeräumt waren wir nie fertig inkompetentes Personal und Management Die Animation von Hotel warum war dann genau geeignet für diese heute Der Strand ist voll mit Steinkorallen nicht zu empfehlen für Familien mit Kinder

Aufdringliches Hotelpersonal gegenüber Frauen

Das Hotelpersonal hat sich mehrfach gegenüber Frau H. und auch anderen weiblichen Gästen aufdringlich verhalten und unsittliche Angebote gemacht. Verschiedene weibliche Gäste haben sich darüber beklagt, was offenbar niemanden interessierte. Ich empfehle deshalb keiner Frau, in diesem Hotel Ferien zu buchen, ausser sich sucht solcherlei Abenteuer. - An EXPEDIA: Wenn Sie diesen nicht ehrlichen Feedback nicht ertragen und nicht publizieren wollen, verstehe ich das nicht. Das würde keine kein gutes Licht auf Sie als Reiseveranstalter werfen. Sollten Sie darauf beharren, diese Bewertung nicht zu akzeptieren / publizieren, werde ich mich hüten, Ihnen jemals noch eine Bewertung auszufüllen. Auch würde ich mir überlegen, ob ich künftig Ihren Angeboten noch trauen kann. Möglicherweise müsste man dies dann in einem unabhängigen BLOG publizieren.