InterContinental Rome Ambasciatori Palace by IHG

9.4

Exceptional

93 Guest reviews

9.4

Exceptional

93 Verified Reviews

Read all reviews

Cleanliness9.8/10

Service9.4/10

Comfort9.0/10

Condition9.6/10

Amenities9.2/10

Lovely hotrl

Great hotel, excellent location, very friendly staff especially at the restaurant. A lot of options for the breakfast

My husband and I loved that the Hotel was close enough to walk to the downtown area restaurants and shopping. The hotel staff was very friendly and helpful. We will definitely stay again.

“This hotel is beautiful, with marvelous marble decorations and grand staircases. The breakfast buffet was delicious, and it’s within walking distance of many attractions, such as the Spanish Steps and the Pantheon. You can also walk to Trevi Fountain

We only had a 1 night stay here but it was a great experience as the hotel was clean, staff was friendly, hotel bar had great options and was very pretty

Incredible property with very attentive and friendly staff. Convenient location, close enough to attractions but also tucked into a quiet part of the city. Would highly recommend!

Super clean and friendly staff!!

I’ve enjoyed the hotel staff approach and service at all. The hotel is clean, fresh and well located, the breakfast is brilliant, no need a lot of words to describe satisfaction.

Location was nice. Property was excellent. Staffs were superb. I would stay here again.

We had medical problems during our stay and all the staff couldn’t have been more helpful

Lovely location - quick walk to everything, yet quiet “home” to return to. Breakfast options were wonderful and our dinner at the hotel was one of the best meals we had in Rome (and we had some outstanding meals during our trip). Staff was pleasant and let us be. Rooftop is fabulous. Would definitely stay again.

This is a good hotel and good location Just the room is small.

The staff at the IHG Ambasciatori is impressive from our first correspondence regarding our booking to the final moment on our last day when our car service delivered us from the hotel to Civitavecchia. The Concierge team is second to none. They assisted us in curating an itinerary of private exclusive tours of Rome and surrounding areas and coordinated dinner reservations at the best restaurants that provided us with the authentic experience, far from the “touristic spots”. The Concierge also coordinated car service pickup from the airport as well as car service to Civitavecchia. We also had a tour of Tivoli arranged by the Concierge with the car service team. The daily breakfast is wonderful. The selection of hot and cold dishes are all delicious. More than that, the staff are attentive and are all friendly. Our experience at this hotel has made us decide to come back after the Jubileo. The property is impeccable, beautiful and simply the best.

Beautiful Hotel, No Air Conditioning

It was more than 80 degrees in the room and despite contacting the front desk for assistance with the thermostat, and assurances that they could fix the issue centrally, the air conditioning did not seem to work. We slept with the windows open facing a noisy street.

The breakfast options are limited. The quality is below average . Staff could be friendlier

Great location. Very friendly and helpful staff. An excellent breakfast buffet. Great service overall

Although our stay did not start the way we wanted, the staff was second to none. It’s been my experience that a team’s ability to correct a situation demonstrates their strength, this team surpassed all of our expectations, BRAVO!!

Lovely

Nice ambience and centrally located.

The hotel was very nice. We had a shower that created a flood while in use and they tried to fix it right away. Room was smaller than we expected for the price point.

Great modern hotel

Great hotel, good location. It looked like hotel just being renovated. Very nice. Great bathroom, great room and decor. Only thing I did not like was goose feather pillows and covers, which to me aren't comfy, they smell and make noise and gave me allergies. Pillows were changed after my request. Breakfast was great. Will return.

Great location and very helpful staff

Only problem with this hotel is that they dont have a full fledged spa and no pool, which was a bit shocking since its a 5 star hotel.

Great

Enjoyable Stay!

Lovely clean property with great rooftop bar and awesome breakfast. Enjoyed our 3 day stay very much.

Loved this hotel! Rooms were perfect. Staff was so polite and accommodating. The rooftop bar is amazing for drinks, view and food! Breakfast buffet in the dining room was also perfect. Overall gorgeous hotel and loved staying in the luxury hotel area. So much quieter than the busy tourist areas I’ve stayed before. Highly recommend this hotel!

I would just say I got pretty disappointed with the room. We booked standard room with king bed. The room was so small, so me and my partner barely was moving around. The bed was absolutely terrible. Pillows covered with plastic covers which was super uncomfortable. I barely could sleep for 5 nights. Cover was also very uncomfortable. I usually don’t write bad reviews but to be honest, I was happy to leave this hotel :( And the price wise this place and pretty expensive to have such an experience.

wonderful hotel and staff

Center of Rome, perfect place to enjoy Roma.

Ok

Great hotel in an excellent location

Great hotel, excellent location, competent, and friendly staff. Room was small, but in excellent condition with a very nice and modern bathroom

A wonderful place to stay

Fantastic hotel great staff and walkable to all the major sights

The hotel is amazing is most aspects, I didn’t give it five star is because of the noise that my room exposed to.

Great hotel in a wonderful part of town. The rooms were clean, modern, and well appointed. Will definitely stay again.

Excellent hotel in the heart of Rome. Walk everywhere from here.

Fantastic atay

Everything was perfect! Very best location, room, staffs, breakfasts, rooftop bar….. I will definitely come back.

Fantastic hotel with great staff and the rooms were large. The property is beautifully designed and at the end of a long day sightseeing it is like being welcomed home. The location is perfect, walkable to all the main sights but in a quiet neighbourhood surrounded by great restaurants. Would stay again in a heartbeat.

Clean and beautiful hotel. We were a big fan of Charlie’s!

The staff was very attentive and helpful. The rooms were very plush and comfy! We will definitively return

My stay at the Intercontinental Rome Hotel was nothing short of exceptional, thanks in large part to the outstanding service provided by Cristina, the Customer Relations Manager. From the moment I arrived, Cristina went above and beyond to ensure that my experience was unforgettable. Her attention to detail and personalized care truly made me feel like a valued guest. The hotel itself exuded elegance and charm, with beautifully appointed rooms and stunning views of the city. The amenities were top-notch, and every aspect of my stay was meticulously thought out. Cristina's warmth and professionalism were evident in every interaction, whether she was assisting with dining recommendations, arranging transportation, or simply ensuring that my needs were met. Her dedication to customer satisfaction truly set the Intercontinental Rome Hotel apart. Overall, my experience at the Intercontinental Rome Hotel was nothing short of exceptional, thanks in no small part to Cristina's outstanding hospitality. I cannot recommend this hotel highly enough, and I look forward to returning soon. Grazie mille, Cristina, for making my stay truly unforgettable!

Lovely hotel and v friendly staff. Food was excellent, great quality and well presented and service was fantastic. Hotel is located I lovely part of the city -20 min walk to the Colluseum. Look forward to visiting again

I was impressed with this hotel! The hotel is great including the rooms. The rooms are really nice and clean

Es un hotel muy bonito, recibimos un upgrade al llegar y nos atendieron súper bien. Muy amable todo el personal.

Excelente hotel

Los servicios son excelentes, incluyendo el restaurante y spa. El cuarto era amplio, comodo y tranquilo.

Very good and comfortable room. Breakfast us nice with a wide selection and irs quality.

Tudo funcionou perfeitamente. Hotel reformado há pouco tempo. Cheirando a novo.

Excelente hotel! Voltaria com certeza.

Excelente