Great place to stay

Everything is good except for the terribly soft, collapsing mattress and pillows.

Staff were not pleasant, gym was out of order the whole stay (yet not acknowledged at check-in), bathroom and shower need a good clean, did not look how the photos represented it to look, seems to be predominantly used as apartments as opposed to a hotel.

The view was beyond amazing

Great service fantastic views and friendly customer service will be back

Very average. First room they placed me in had no working AC and dodgy yellow stains on the carpet. Alternative room was much nicer. Room mostly quiet aside from loadly banging spring doors closing at all hours. Wasn't notified that the fitness centre was unavailable at time of booking, and this along with the sauna was a key booking decision for me. Not really impressed.

Great place to stay! Pool was amazing and the rooms were spacious, clean and had fantastic views. Staff were friendly and efficient and the check in and out process was very easy. Overall, extremely happy with everything and we will definitely be back!

I definitely want to return to the Imagine Lighthouse again for its friendly and knowledgeable front desk personnel, and its convenient location

People in the room next door playing music loudly 3 nights in a row between midnight-6am, made it hard to stay asleep, but that’s not the accommodation’s fault. Someone came by on the third night and told them to turn it down, which they did. Other than that, incredible stay. View was beyond amazing from the 69th floor. Definitely would love to stay again sometime, and will recommend it to others.

Poor design of cupboards

Lots of cupboards – but no accessible shelves in most storage space. We ended up with clothes scattered across the floor. A number of potentially useful spaces were too high for the average guest; and the microwave (located well above the sink) was potentially very dangerous

The unit was good apart from the lack of storage in the bedroom. There were no drawers or shelves to place items of clothing in which meant that our suitcases had to store our clothing opened on the lounge room floor. Thankfully we were only staying for three nights as this was not annoying.

Easy convenient location. Clean apartment with skyhigh views of Elizabeth St.

Amazing hotel with amazing staff

Stay was amazing! I stayed in a sky apartment on floor 68, and the views were absolutely stunning. The staff at reception were extremely kind, and answered all of my questions. They gave me great recommendations on what to see, what to do, where to eat. My only qualm about staying so high up is the elevator takes a while, but that is to be expected when staying right at the top.

Very welcoming and quiet

Loved the views

Definitely be back. Great stay in an awesome city with everything you need at your fingertips.

At check in we were told to wait as our room wasn’t ready yet. The man at the desk said he’d call us back over when the room was ready but we waited an hour and a half and heard nothing from him after he watched us just sit there in the lobby. Once I went to the desk and asked for an update I find out that the room had been ready for the whole time and he just never called us over or updated us like he said he would. The room had blood stains on the couch and curtains which I cleaned off myself. The floor we were placed on smelt really bad and it continued to smell the whole time. Other than that we enjoyed our stay. The spa and pool were perfect and we enjoyed the view from our room.

The property was good quite spacious and comforting. The only two things are there was quite a few stains on our bedroom carpet one large one. And there was not enough utensils to cook food with, so we had to buy some and take it back with us. The location is perfect though and walking distance to lots of shopping and public transport. At first when you arrive it's confusing as it's also apartment living, but you have no way to get in, you have to be let in by someone.

Liked the location and availability of food.

Spectacular view

The property location was great for shopping, so close to Melbourne central and Victoria markets, within the free tram area also. I loved the pool and steam room and the Asian food options on street level. The view from the room was mind blowing. Will come back again!!

Very accommodating reception. Well appointed room. Reasonably priced.

Rooms have alot of wear and tear. The bathroom door didnt close shut, furniture has stains and toilet just ran water at odd times. Only one bedroom had airconditioning so could be an uncomfortable sleep in those rooms in the middle of summer. The staff were lovely however and you can't beat those floors to ceiling windows in the bedroom but not all apartments get them so be wary of that when booking if after one of those rooms.

We enjoyed our 3 night stay here in this mixed residential and hotel building. Our room was on the 43rd floor with some excellent views. Its central location also made it very convenient to walk to many of the places we wanted to go to. However, there were small things which made it short of getting 5 stars: - Housekeeping service could’ve been better. When we came back late in the afternoon on our second day, we had to call reception to ask when our room would be serviced. We had to use our own phone as there wasn’t one in the room. When our room was serviced the next day, they only provided one towel. We asked reception for a towel. The lady there gave this rude, taken aback reaction when we only asked for one towel. - They don’t provide slippers. - No blackout curtains in the room, only blinds. This didn’t help us as light sleepers. - Didn’t have a speaker for us to play music. - We checked out before reception’s starting time of 7am and followed their instructions on how to return the keys to the designated mailbox in the mailroom. Despite this, they still called and asked when we were checking out. I wish they had checked the mailbox first. These being said, its location and price were great and we would stay here again.

It was great i love it i would live there

Amazing place and so close to everything. Second stay here was as good.

Incredible views from a Sky room. Facilities and amenities all great. Room had a bit of general wear and rear (walls/doors). Front door needed to be pulled shut firmly to ensure it locked!

Amazing view of the city, we were so high up our ears popped. At this height it was surprisingly quiet. The steam room and pools were great.

Great view from room 6907. Quiet rooms, bathrooms are smaller but manageable.

Lovely clean and well furnished room high up on the 68th floor with sweeping views to the west and over the City. Comfy bed and large shower with excellent water pressure. A great place to stay.

Staff communications were really bad. No clear briefing and explanations over access to the hotel. Otherwise, the stay and property were fine and within expectation.

Fantastic!

Was a quick visit to Melbourne, the location was good, the reception was very nice and helpful. We would definitely stay here again.

Best hotel ,,each time I travel to Melbourne i stay at imagine lighthouse i love the steam ,sauna, spa ,pool the best

Well locatred on a high floor with a view. Easy access. Quiet

The property is in a great location & the views are amazing. The aircon filters were filthy & looked as though they had never been cleaned. A maintenance person came up to clean them but needed help to do so as he couldn't open the aircon unit to take the filters out. There was no kettle had to ask for 1. The lifts take ages, the room was noisy from wind & traffic. Wouldn't stay here again.

Really very convenience in CBD, close to Melbourne Central station. The room included washing machine, dryer, dishwasher, oven, microwave, iron and iron board, etc. Only one thing not professional was the Receptionist told me check out time at 12 noon, but the Housekeeper used master card to come in at around 10:30 am. After that (around 11:30 am) the Receptionist knocked my door to come and ask me what time I would leave the room.

Will stay again

Very quiet considering being in such a busy part of the city. Walking distance to just about anywhere. A great place to stay.

Had a great time staying here, they even got me at an apartment on level 69. perfect location, and amazing staff in the reception.

Perfect for staying close in the CBD and did the job for what we needed!

Great location and comfortable

Receptionist was polite and helpful. The 1 bedroom apartment was a good size, clean and a comfortable bed. There are lots of places to eat within walking distance and the shopping centres are about a 5 minute walk.

The property is super convenient. Close to all kinds of food, and the Queen Victoria Market. This is a bonus. Very conveniently located along Elizabeth Street. Very safe. Apartment is decent with the full suite of amenities like cooker, microwave oven, washer and dryer. Good for longer stay. The only problem was the wifi. It so super slow and at times no network at all. Thus if you are thinking of working from the apartment, best to have your own internet instead of depending on the apartment,'s wifi. Otherwise, a good place to stay.

Good Room Bad Elevators

The room is spacious enough, you are sharing one bathroom but the kitchen and living area is nice and comfortable. Our major problem was that out of the 4 elevators in the 69 story building, only 1 was working. This meant regularly waiting 10+ minutes for an elevator ride.

We stayed in a beautiful 3 bedroom sky apartment and the views were spectacular over the city and you could see the ocean. Staff were very helpful and friendly. Central to everything and only walking distance to so much. What did let them down was two elevator's out of four were out of action. Made it very hard to get up and down with a up to half hour waiting time. This sounds like from other reviews I’ve seen is a common problem. Overall I would definitely stay here again and will.

The spa area and the view from floor 14 so pretty

There are only 2 out of 4 working lifts for the property meaning the wait times to get up and down for the floor can be very long (on average in peak times maybe 20 mins) The property is in a good location and the staff were helpful however the unit could do with a good clean, the air conditioner was caked with dust and there were no oven trays so people had been using the oven and it had other peoples burnt food. Our fridge wasn’t working but as soon as we let the staff know they swapped it out that day which was appreciated.

We had an issue with heating and our issue was immediately addressed. The staff lady, sorry didnt get her name gave us extra blanket for the night. The next morning the service guy came in early to check. AJ is a good 👦. He knows exactly what was wrong. Someone switched off the mains that's why the heater is not working. Very happy with their service, accommodation and friendliness of the staffs.

Imagine Lighthouse overall is a very good property. Only problem is the elevators. It's a 69 floor building and only 2 out of 4 elevators are working. The wait to get on the elevator can be up to 20 minutes depending on time of day.

Close to Queen Victoria Markets and good for exploring Melbourne. I would stay again. There were times when the lifts took a while. The day we arrived there was a queue for the lift in the lobby that was probably 50 people long at around 430/5pm (we were going out so I don’t know how long it took to clear).

The apartment was lovely and quiet for being in the center of the city. I would have loved to pay for an upgrade to a higher floor although unfortunately I was not able to. Great location if you are visiting Melbourne for either business or leisure.

Clean /staff were kind. Views were sensational, I’d definitely book again.

The view was incredible and the staff were wonderful.

it was a great place to stay, had a good time.

This was a comfortable and acceptable place to stay in the city. It was a pity that our families rooms were sited on different floors which made trying to reach each other tricky as room entry cards could only be used for a specific floor

Good location but terrible lift system

The hotel is located conveniently at the edge of CBD and near to Victoria market with lots of food options surrounding it. But the big big draw back is the lift system where it started with 3 lifts cut back to 2 lifts servicing all 63 level. A long wait during peak hours.

Beautiful apartment in a great location. Had to ask for more towels and staff on reception were not very friendly.

Had a great stay would definitely stay there again

Fantastic location and absolutely amazing view from the 61st floor Clean room and everything there that you need.

Excellent property, no issue with elevators as mentioned in some of the posts. We never waited for more than 5 minutes and we were on top floor. Gorgeous views from penthouse

Location of the property is perfect. But they gave me a cheaper room with no view. I paid for a better view but I did not get it. Tried to communicate with the receptionist but she refused to listen and keep brushing me off saying that im in the right room. Staff were really terrible. Kettle was super dirty. No hairdryer provided too. There's no phone in the apartment hence I need to go to level 1 to ask for it. Worst customer experience but the view was really good.

Great modern property within walking distance every thing

The property itself was great, great room, great view. However one of the staff members at the front desk were terrible, not helpful, spoke terrible, was rude and made the place seem dodgey. Ruined the experience. However, the next morning a different staff member was very helpful, nice and great. But further the parking situation makes it not worth staying there. Better off spending extra somewhere else than $50 overnight parking. Especially when notified it would only be $30 originally.

Great stay

Had an amazing free upgrade due to missing our first night due to cancelled plans and no refund available, helped anyway they could.

Sky apartment had amazing view and was very comfortable.

Great location. Maid service was a little “hit and miss”; but front desk staff friendly and helpful.

Great location staff for actually nice apart from one lady who I saw was probably in charge of housekeeping as she walked in to the hotel room. We called her from downstairs to get us a couple of extra blankets as the hotel room was very cold and not actually duvet, insight . She bought one duvet up that had a females dried monthly patch on it as that was very much disgusting and I’m even shocked that Lady did not even check it before bringing it up so I chucked it in the hallway after I noticed. She had no proper uniform on was wearing a jacket the whole time I saw her and was very much rude. When walking in she didn’t even say hello or what was the issue she just came in and said you need to turn the card to yes no and where is the TV that was not working an attitude way. After she figured out the remote was actually the problem because the batteries weren’t working anymore she advised us that they will replace the batteries the next day even though they never did and also when we went out that day we changed it to. Yes change my room. The whole day came back to the hotel room at 5 pm and the whole hotel room was not touched apart from she just threw the new towels in the room and left. Then when we saw her when we went down to complain, she said this hotel does not change the covers. We will just probably make the bed only after we told her we want the room to be cleaned and make the bed. She shouldn’t be doing housekeeping

Nothing I can’t explain good for this Hotel sorry , from my Experience been around the world and stayed in many Hotel. The only thing I can say this hotel is a great location.

Beautiful accomodation

Nice and newish, amazing views and great views

The pool was amazing

Had great views and the hotel was well equiped with everything we needed, only thing missing was a hair dryer but other than that it was a comfortable stay.

The pictures don't represent the actual size of the unit, it was very small. In general clean and tidy, but the kettle and items in cupboards were filthy. Good pool (not heated) and spa facilities.

I spent 6 nights in a Sky apartment at Imagine lighthouse and to be honest it was the most wonderful experience. The room was tidy, clean towels, comfy queen mattress, clean beddings, amazing view of Melbourne city and skyscrapers. It’s perfectly located in the heart of Melbourne and Everything was just a stone throw away. Friendly staff at the reception, they even let me check in and out fast with no waiting. I have no reservations against and would highly recommend it.

Loved house nice the rooms were, would definitely stay again

The room was not clean and when I asked them to clean it and showed them photos of how dirty it was they look at me like I was being silly. Someone came to clean however missed all the spots I pointed out.

I truly enjoyed the amazing views. Very clean and nice place.

Common areas could have been cleaner.

That it was well looked after and comfortable

There were lots of marks on wall. A plate was put back in the draw dirty but overall it was serviced well. The property were happy to hold out bags on checkout day so we could explore before having to go to the airport

The property was central close to vic markets and all sorts of dining .The only real let down was the reception for tv and the wifi wasn,t that good.

Lovely appointment. Stunning views. Really comfortable beds . Would definitely stay there again. Friendly staff. Free trams. Bus stop close by. Really enjoyed our time there. 😊

No bedside light in the bedroom. Carpeting in the apt. should be increased. Settee uncomfortable.

The elevators took so long! The hall way on my floor smells like rubbish and something has died No aircon in the bed room Internet connection was very poor

excellent view. staff very nice and helpfull.needs better communication regarding gaining access to the building.

Nice room

Very clean and comfortable room when you stay here, by the way have a pretty view here

Amazing views from the 68th floor and plenty of dining options nearby.

Awesome as always if I can say anything it’s maybe the spa is to cold

The apartment didn't have a kitchen sink plug and the dishwasher was difficult to use.

Very close to Melbourne central and found the experience easy to follow as new travellers

Amazing views from the apartment and great facilities.

Our room had only recently been added so didn't have everything installed (even though it offered a fully stocked kitchen). There was no phone to contact reception (41 storeys below; with regular long waits for elevators) and the balcony area smelled of cigarette smoke so couldn't be used. And even though it is apartment style, the bathroom is incredibly tiny! On the positive side, the pool area was amazing. And the location was good - very close to shopping and QV Markets.

Overall, was an enjoyable stay. Only down side was asked for room to be turned over while we were out, came back in the evening and they had taken all but 1 used towel and not placed any fresh ones.

Loved this place!

Loved this place! View was amazing!

Not a bad hotel if you dont plan on coming and going. At times there was huge lines for the 4 lifts, and it took us around 15 mins to get to our room. Pool and spa area good, as packed as the hotel was, that area wasnt too busy. Good location, not bad value overall

Handy location. Decent size apartment. Reasonably clean. Not sure why the security deposit is still being held almost 2 weeks on though. This is always annoying when properties do this. It should be cancelled the day of check out.

Everything was perfect except Parking they should provide parking as well.

The properity is in the heart of CBD with great shops and eateries around.

Overall a great stay. Housekeeping was not super good for filling up missing stuff like shampoo ect, and kitchen was missing essential things for cooking like oven trays and oven safe dishes. But except for that it was a great stay!

Amazing Views

Excellent location to the Victoria Markets area and the upper floor views are amazing and overall property was terrific! House WiFi and telephone reception was average. Our unit lacked a fry pan, rubbish bin and sink plug.