Imagine Lighthouse
8.2

Excellent

829 Guest reviews

8.2
Excellent
829 Verified Reviews
Read all reviews
Cleanliness8.2/10
Service8.8/10
Comfort8.6/10
Condition8.4/10
Neighborhood9.4/10
Amenities8.2/10

442-450 Elizabeth Street, Melbourne, Australia. See map

Free WiFi
Parking available
Concierge
Laundry
Gym
Non-smoking
Accessible facilities
Elevator
Concierge services
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Hotel Description

Imagine Lighthouse is centrally located in Melbourne, a 4-minute walk from Queen Victoria Market and 7 minutes by foot from Flagstaff Gardens. This aparthotel is 0.6 mi (1 km) from Bourke Street Mall and 1 mi (1.6 km) from Hosier Lane. Make yourself at home in one of the 91 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. 55-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and separate sitting areas. Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities.

Hotel policies

No rollaway/extra beds available

Parking height restrictions apply

LGBTQ friendly

Professional property host/manager

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 2:00 PM
Check-in by: anytime
Minimum check-in age: 18
Check-out by: 10:00 AM

Cleaning and safety practices

  • Property uses a professional cleaning service
  • Essential workers only - NO

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 150.00 per stay

We have included all charges provided to us by the property.

You need to know
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • The property is professionally cleaned.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
The front desk is open daily from 7:00 AM - 11:00 PM. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. The general deposit is payable by credit card on the date of arrival.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has indicated there is a smoke detector on the property
  • This property is professionally cleaned
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
18
Optional fees
  • Nearby parking fee: AUD 37 per night (394 ft away)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Hindi

English

Amenities

Most Popular

Free WiFi

Parking available

Concierge

Laundry

Gym

Non-smoking

Accessible facilities

Other

Elevator

Concierge services

Laundry facilities

Safe-deposit box at front desk

Front desk (limited hours)

Wheelchair accessible path of travel

Number of indoor pools - 1

Pool sun loungers

Offsite parking discounted rates available

Offsite parking reservations required

Distance from property (ft) - 394

Distance from property (meters) - 120

Wheelchair accessible (may have limitations)

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Stair-free path to entrance

Hotel reviews

8.2
Excellent829 Verified Reviews
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Cleanliness8.2/10
Service8.8/10
Comfort8.6/10
Condition8.4/10
Neighborhood9.4/10
Amenities8.2/10
8/10
Excellent
Abigail, 15 Apr 2025
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Absolutely brilliant property. Loved our stay. Would definitely recommend upgrading to a sky apartment. My only issue was I messaged before we arrived to ask about parking but didn't get any reply. Once we arrived turned out where we parked was the same place we can get the discount through the hotel.

10/10
Exceptional
Megan, 14 Apr 2025
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I love the standard one bedroom apartment we were on level 3.we stayed in.it was very modern had all the amenities you want,so close to do shopping close to all eateries.the only thng is I didn't like was having a 50 level room as we were scared of height and our head were spinning due to being so high up.not recommend if you are scared of heights but I recommend much lower level.the receptionist accommodated us well in the end amazing

8/10
Excellent
Brian, 24 Mar 2025
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Great location and facilities. Easy to find and good service.

10/10
Exceptional
Elizabeth, 23 Mar 2025
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Great location ,the apartments was equipped with everything we needed , large comfy bed

10/10
Exceptional
ayala, 22 Mar 2025
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Central and good amenities

10/10
Exceptional
Samantha, 10 Mar 2025
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Loved the location rooms staff pool and spa. Wonderful and will stay again great location and everything walkable with trams

10/10
Exceptional
Rochelle, 07 Mar 2025
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Great place to stay, handy to everything.

8/10
Excellent
Joanne, 01 Mar 2025
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Fantastic

Excellent hotel, friendly staff, good facilities and excellent location. Stayed on 68th floor, fantastic views. Victoria market fresh food & veg, Aldi round the corner, plus in free tram zone, great for getting around. Harbour 5mins on tram. Booked to stay again on my return from barrier Reef Xx

10/10
Exceptional
Alan, 27 Feb 2025
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Great

10/10
Exceptional
Philip, 25 Feb 2025
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Excellent property. Stayed on level 67. Very comfortable bed and clean with a great powerful shower. Location is 10/10 - 5 mins to QV market and central station. Great coffee shop called supersede just minutes walk away. Will make this my new Melbourne base.

10/10
Exceptional
Michael, 19 Feb 2025
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Some staff are very helpful some need to learn to Smile 😁 it's free ,, makes you feel uncomfortable,, other then that great hotel location perfect,, it's my hotel I like to stay at for work 😀

10/10
Exceptional
Liliana, 16 Feb 2025
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Amazing apartment, reception staff were so lovely & helpful. Great facilities & cleaning of the room was such a bonus. Perfect location, couldn’t recommend enough!

10/10
Exceptional
Liliana, 16 Feb 2025
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Amazing apartment, reception staff were so lovely & helpful. Great facilities & cleaning of the room was such a bonus. Perfect location, couldn’t recommend enough!

8/10
Excellent
Benjamin, 16 Feb 2025
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Central city stay

No more than we expected. A pretty standard apartment hotel. The room had everything we needed. Like most apartments hotels all facilities are shared with tenants. The bedroom was very noisy - it sounded like we were right near a aircon vent. The pool and spa area were good. Good location. Good city view. There is no onsite parking. $35 per day (with discount) a block away.

10/10
Exceptional
hosein, 12 Feb 2025
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Great value great view and easy to get to places around cbd

10/10
Exceptional
Jillian, 08 Feb 2025
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Lovely Sky apartment, no waiting for lifts. Supermarkets close by, eateries close by. Walking distance to Metro central, Trams close. We rode the free tram 35 to do the rounds on the loop and got on and off when we wanted to see something. Really enjoyed our stay at Image Lighthouse and Melbourne

10/10
Exceptional
Martine, 06 Feb 2025
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Would return

Great apartment, had everything we needed. The pool was amazing although the tiles were slippery.

8/10
Excellent
San Hwa, 06 Feb 2025
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A handy location, close to shops and restaurants and public transport

2/10
Poor
Grantley, 30 Jan 2025
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Putrid smell made me ill.

The smell in the lobby and lift shaft was enough to make you vomit. Management blamed a garbage chute issue but it took 3 days to fix it. I expect a refund for at least two nights and will be exploring that further.

4/10
Poor
Vishal, 30 Jan 2025
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This was our 2nd time at the property. The apartment had great view of the city. However, the flooring and curtains are worn out and need replacement. Also, the housekeeping staff was not very helpful. My first time experience was great but this time has been the opposite.

8/10
Excellent
Megan, 29 Jan 2025
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Comfortable and clean

10/10
Exceptional
Brose, 26 Jan 2025
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Great Apartment, good location, service wasn't bad

10/10
Exceptional
Christopher, 26 Jan 2025
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Great place to stay during your trip to Melbourne with unreal facilities.

10/10
Exceptional
Julie, 20 Jan 2025
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Close to the city, grocery nearby, the pool and sauna

4/10
Poor
Siena, 20 Jan 2025
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Apartment was nice, however bathrooms were very small and bad smells everyday in apartment and lobby

8/10
Excellent
MARIA, 18 Jan 2025
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Amazing view

The view was AMAZING which is why we booked this apartment. The bed and bedding were clean and very comfortable. The bathroom although quite new was not maintained well (very dirty seals around the shower, bottom of bathroom door was warped/flood damaged). Carpet in the main room was 'crunchy' underfoot (from previous tenant soiling / not being cleaned for a long time - quite gross to walk on). There were a lot of small bugs/cockroaches found running around in the kitchen area.

8/10
Excellent
Gillian, 15 Jan 2025
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The view from our room on the 68th floor was amazing. There were little things that stood out. one was no bedside lamps. The bathroom needed a little bit of maintenance/updating. A little shelf to put your toilet bag on would be good. We had to wait an hour for our room to be ready

10/10
Exceptional
John, 14 Jan 2025
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Free to Air TV only had one channel in our room - reported to staff but wasn’t able to be fix during our stay. No clothes drying racks provided for towels / sensitive clothes in rooms. Pool is great, but floor around it is VERY slippery when wet - a non slip solution might be needed as I slipped and also witnessed multiple people slip and fall on both occasions we visited the pool, signage saying floor is slippery unfortunately doesn’t *prevent* it being a very slippery surface when wet. Great stay otherwise - loved the layout of the corner view in our two bedroom apartment :)

10/10
Exceptional
Nga Man Ivy, 12 Jan 2025
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Nice environment and apartment is spacious

10/10
Exceptional
Verified traveler, 11 Jan 2025
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2 day getaway .

Great location with good facilities . We were able to check in early before 11am as well.

6/10
Fair
Aleisha, 08 Jan 2025
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We stayed at an 3 bedroom sky apartment and I’m disappointed that the property hasn’t been maintained well. First impression was that the property was much much smaller than the pictures. Appliances and furnitures were very old and worn. Edges on the dishwasher were peeling off. The button on dryer was cracked. There were mould and grease between the tiles in the ensuite shower. Very dirty inside the laundry space and there was a layer of dust on the washer. House keeping was also sub-standard. The cleaners left empty toilet roll on the holder and didn’t replace with new toilet roll. They did replace fresh towels, made the bed and emptied the rubbish and that was all. Location and the view from sky apartment were amazing. Reception staff was very friendly. Overall, the stay was very average and would not be booking this place again.

8/10
Excellent
Pauline Elva, 05 Jan 2025
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Could have been cleaner and room serviced earlier

10/10
Exceptional
Amy, 04 Jan 2025
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Friendly staff. Clean, quiet, spacious room with amazing views across the city from the 65th floor. Lovely pool, large spa, hot steam room, gym with a view. The sauna wasn't hot and some of the tiles were loose underfoot.

10/10
Exceptional
Michael, 01 Jan 2025
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Great place to stay

6/10
Fair
Hong Chao, 30 Dec 2024
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Everything is good except for the terribly soft, collapsing mattress and pillows.

4/10
Poor
Iona, 16 Dec 2024
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Staff were not pleasant, gym was out of order the whole stay (yet not acknowledged at check-in), bathroom and shower need a good clean, did not look how the photos represented it to look, seems to be predominantly used as apartments as opposed to a hotel.

10/10
Exceptional
Dale, 15 Dec 2024
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The view was beyond amazing

10/10
Exceptional
Lee, 11 Dec 2024
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Great service fantastic views and friendly customer service will be back

6/10
Fair
Ian, 09 Dec 2024
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Very average. First room they placed me in had no working AC and dodgy yellow stains on the carpet. Alternative room was much nicer. Room mostly quiet aside from loadly banging spring doors closing at all hours. Wasn't notified that the fitness centre was unavailable at time of booking, and this along with the sauna was a key booking decision for me. Not really impressed.

10/10
Exceptional
Stacey, 08 Dec 2024
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Great place to stay! Pool was amazing and the rooms were spacious, clean and had fantastic views. Staff were friendly and efficient and the check in and out process was very easy. Overall, extremely happy with everything and we will definitely be back!

10/10
Exceptional
Ivy, 04 Dec 2024
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I definitely want to return to the Imagine Lighthouse again for its friendly and knowledgeable front desk personnel, and its convenient location

10/10
Exceptional
Jay, 02 Dec 2024
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People in the room next door playing music loudly 3 nights in a row between midnight-6am, made it hard to stay asleep, but that’s not the accommodation’s fault. Someone came by on the third night and told them to turn it down, which they did. Other than that, incredible stay. View was beyond amazing from the 69th floor. Definitely would love to stay again sometime, and will recommend it to others.

6/10
Fair
Anthony, 30 Nov 2024
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Poor design of cupboards

Lots of cupboards – but no accessible shelves in most storage space. We ended up with clothes scattered across the floor. A number of potentially useful spaces were too high for the average guest; and the microwave (located well above the sink) was potentially very dangerous

6/10
Fair
Gary, 24 Nov 2024
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The unit was good apart from the lack of storage in the bedroom. There were no drawers or shelves to place items of clothing in which meant that our suitcases had to store our clothing opened on the lounge room floor. Thankfully we were only staying for three nights as this was not annoying.

10/10
Exceptional
Kyle, 24 Nov 2024
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Easy convenient location. Clean apartment with skyhigh views of Elizabeth St.

10/10
Exceptional
Bethany, 18 Nov 2024
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Amazing hotel with amazing staff

Stay was amazing! I stayed in a sky apartment on floor 68, and the views were absolutely stunning. The staff at reception were extremely kind, and answered all of my questions. They gave me great recommendations on what to see, what to do, where to eat. My only qualm about staying so high up is the elevator takes a while, but that is to be expected when staying right at the top.

10/10
Exceptional
annalise, 17 Nov 2024
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Very welcoming and quiet

10/10
Exceptional
Edward, 07 Nov 2024
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Loved the views

10/10
Exceptional
Grant, 06 Nov 2024
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Definitely be back. Great stay in an awesome city with everything you need at your fingertips.

6/10
Fair
Tayla, 06 Nov 2024
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At check in we were told to wait as our room wasn’t ready yet. The man at the desk said he’d call us back over when the room was ready but we waited an hour and a half and heard nothing from him after he watched us just sit there in the lobby. Once I went to the desk and asked for an update I find out that the room had been ready for the whole time and he just never called us over or updated us like he said he would. The room had blood stains on the couch and curtains which I cleaned off myself. The floor we were placed on smelt really bad and it continued to smell the whole time. Other than that we enjoyed our stay. The spa and pool were perfect and we enjoyed the view from our room.

8/10
Excellent
Abbey, 28 Oct 2024
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The property was good quite spacious and comforting. The only two things are there was quite a few stains on our bedroom carpet one large one. And there was not enough utensils to cook food with, so we had to buy some and take it back with us. The location is perfect though and walking distance to lots of shopping and public transport. At first when you arrive it's confusing as it's also apartment living, but you have no way to get in, you have to be let in by someone.

8/10
Excellent
Kerrie, 23 Oct 2024
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Liked the location and availability of food.

10/10
Exceptional
Sharon, 16 Oct 2024
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Spectacular view

The property location was great for shopping, so close to Melbourne central and Victoria markets, within the free tram area also. I loved the pool and steam room and the Asian food options on street level. The view from the room was mind blowing. Will come back again!!

10/10
Exceptional
STRATTON, 14 Oct 2024
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Very accommodating reception. Well appointed room. Reasonably priced.

6/10
Fair
Renee, 13 Oct 2024
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Rooms have alot of wear and tear. The bathroom door didnt close shut, furniture has stains and toilet just ran water at odd times. Only one bedroom had airconditioning so could be an uncomfortable sleep in those rooms in the middle of summer. The staff were lovely however and you can't beat those floors to ceiling windows in the bedroom but not all apartments get them so be wary of that when booking if after one of those rooms.

10/10
Exceptional
Danny, 13 Oct 2024
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We enjoyed our 3 night stay here in this mixed residential and hotel building. Our room was on the 43rd floor with some excellent views. Its central location also made it very convenient to walk to many of the places we wanted to go to. However, there were small things which made it short of getting 5 stars: - Housekeeping service could’ve been better. When we came back late in the afternoon on our second day, we had to call reception to ask when our room would be serviced. We had to use our own phone as there wasn’t one in the room. When our room was serviced the next day, they only provided one towel. We asked reception for a towel. The lady there gave this rude, taken aback reaction when we only asked for one towel. - They don’t provide slippers. - No blackout curtains in the room, only blinds. This didn’t help us as light sleepers. - Didn’t have a speaker for us to play music. - We checked out before reception’s starting time of 7am and followed their instructions on how to return the keys to the designated mailbox in the mailroom. Despite this, they still called and asked when we were checking out. I wish they had checked the mailbox first. These being said, its location and price were great and we would stay here again.

10/10
Exceptional
kelly, 08 Oct 2024
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It was great i love it i would live there

10/10
Exceptional
Masoum, 07 Oct 2024
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Amazing place and so close to everything. Second stay here was as good.

10/10
Exceptional
ayala, 07 Oct 2024
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Incredible views from a Sky room. Facilities and amenities all great. Room had a bit of general wear and rear (walls/doors). Front door needed to be pulled shut firmly to ensure it locked!

10/10
Exceptional
Luke, 03 Oct 2024
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Amazing view of the city, we were so high up our ears popped. At this height it was surprisingly quiet. The steam room and pools were great.

8/10
Excellent
Michael, 03 Oct 2024
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Great view from room 6907. Quiet rooms, bathrooms are smaller but manageable.

10/10
Exceptional
Owen, 30 Sep 2024
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Lovely clean and well furnished room high up on the 68th floor with sweeping views to the west and over the City. Comfy bed and large shower with excellent water pressure. A great place to stay.

6/10
Fair
Evelyn, 22 Sep 2024
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Staff communications were really bad. No clear briefing and explanations over access to the hotel. Otherwise, the stay and property were fine and within expectation.

10/10
Exceptional
Rachael, 19 Sep 2024
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Fantastic!

Was a quick visit to Melbourne, the location was good, the reception was very nice and helpful. We would definitely stay here again.

10/10
Exceptional
Michael, 10 Sep 2024
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Best hotel ,,each time I travel to Melbourne i stay at imagine lighthouse i love the steam ,sauna, spa ,pool the best

10/10
Exceptional
Stephen, 02 Sep 2024
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Well locatred on a high floor with a view. Easy access. Quiet

6/10
Fair
Sandra, 01 Sep 2024
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The property is in a great location & the views are amazing. The aircon filters were filthy & looked as though they had never been cleaned. A maintenance person came up to clean them but needed help to do so as he couldn't open the aircon unit to take the filters out. There was no kettle had to ask for 1. The lifts take ages, the room was noisy from wind & traffic. Wouldn't stay here again.

8/10
Excellent
Yue Yee Ivy, 30 Aug 2024
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Really very convenience in CBD, close to Melbourne Central station. The room included washing machine, dryer, dishwasher, oven, microwave, iron and iron board, etc. Only one thing not professional was the Receptionist told me check out time at 12 noon, but the Housekeeper used master card to come in at around 10:30 am. After that (around 11:30 am) the Receptionist knocked my door to come and ask me what time I would leave the room.

8/10
Excellent
Tiffany Sin Yi, 26 Aug 2024
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Will stay again

8/10
Excellent
Rach, 26 Aug 2024
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Very quiet considering being in such a busy part of the city. Walking distance to just about anywhere. A great place to stay.

10/10
Exceptional
Haroon, 23 Aug 2024
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Had a great time staying here, they even got me at an apartment on level 69. perfect location, and amazing staff in the reception.

8/10
Excellent
Daniel, 13 Aug 2024
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Perfect for staying close in the CBD and did the job for what we needed!

10/10
Exceptional
Tara, 10 Aug 2024
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Great location and comfortable

10/10
Exceptional
Sarah, 07 Aug 2024
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Receptionist was polite and helpful. The 1 bedroom apartment was a good size, clean and a comfortable bed. There are lots of places to eat within walking distance and the shopping centres are about a 5 minute walk.

8/10
Excellent
Yin Lieng Theresa, 04 Aug 2024
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The property is super convenient. Close to all kinds of food, and the Queen Victoria Market. This is a bonus. Very conveniently located along Elizabeth Street. Very safe. Apartment is decent with the full suite of amenities like cooker, microwave oven, washer and dryer. Good for longer stay. The only problem was the wifi. It so super slow and at times no network at all. Thus if you are thinking of working from the apartment, best to have your own internet instead of depending on the apartment,'s wifi. Otherwise, a good place to stay.

4/10
Poor
Verified traveler, 24 Jul 2024
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Good Room Bad Elevators

The room is spacious enough, you are sharing one bathroom but the kitchen and living area is nice and comfortable. Our major problem was that out of the 4 elevators in the 69 story building, only 1 was working. This meant regularly waiting 10+ minutes for an elevator ride.

10/10
Exceptional
Alana, 20 Jul 2024
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We stayed in a beautiful 3 bedroom sky apartment and the views were spectacular over the city and you could see the ocean. Staff were very helpful and friendly. Central to everything and only walking distance to so much. What did let them down was two elevator's out of four were out of action. Made it very hard to get up and down with a up to half hour waiting time. This sounds like from other reviews I’ve seen is a common problem. Overall I would definitely stay here again and will.

8/10
Excellent
Samantha, 13 Jul 2024
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The spa area and the view from floor 14 so pretty

6/10
Fair
Danielle, 13 Jul 2024
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There are only 2 out of 4 working lifts for the property meaning the wait times to get up and down for the floor can be very long (on average in peak times maybe 20 mins) The property is in a good location and the staff were helpful however the unit could do with a good clean, the air conditioner was caked with dust and there were no oven trays so people had been using the oven and it had other peoples burnt food. Our fridge wasn’t working but as soon as we let the staff know they swapped it out that day which was appreciated.

10/10
Exceptional
Cesarina, 09 Jul 2024
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We had an issue with heating and our issue was immediately addressed. The staff lady, sorry didnt get her name gave us extra blanket for the night. The next morning the service guy came in early to check. AJ is a good 👦. He knows exactly what was wrong. Someone switched off the mains that's why the heater is not working. Very happy with their service, accommodation and friendliness of the staffs.

8/10
Excellent
Anthony James, 09 Jul 2024
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Imagine Lighthouse overall is a very good property. Only problem is the elevators. It's a 69 floor building and only 2 out of 4 elevators are working. The wait to get on the elevator can be up to 20 minutes depending on time of day.

10/10
Exceptional
Felicity, 07 Jul 2024
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Close to Queen Victoria Markets and good for exploring Melbourne. I would stay again. There were times when the lifts took a while. The day we arrived there was a queue for the lift in the lobby that was probably 50 people long at around 430/5pm (we were going out so I don’t know how long it took to clear).

10/10
Exceptional
Xavier, 03 Jul 2024
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The apartment was lovely and quiet for being in the center of the city. I would have loved to pay for an upgrade to a higher floor although unfortunately I was not able to. Great location if you are visiting Melbourne for either business or leisure.

10/10
Exceptional
Nadia, 02 Jul 2024
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Clean /staff were kind. Views were sensational, I’d definitely book again.

8/10
Excellent
Tiffany, 28 Jun 2024
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The view was incredible and the staff were wonderful.

10/10
Exceptional
john, 25 Jun 2024
expedia-logo-v2.pngTraveller

it was a great place to stay, had a good time.

6/10
Fair
Sasha, 24 Jun 2024
hotel-logo-v2.pngTraveller

This was a comfortable and acceptable place to stay in the city. It was a pity that our families rooms were sited on different floors which made trying to reach each other tricky as room entry cards could only be used for a specific floor

8/10
Excellent
Chun Seng Eric, 19 Jun 2024
hotel-logo-v2.pngTraveller

Good location but terrible lift system

The hotel is located conveniently at the edge of CBD and near to Victoria market with lots of food options surrounding it. But the big big draw back is the lift system where it started with 3 lifts cut back to 2 lifts servicing all 63 level. A long wait during peak hours.

8/10
Excellent
Laura, 10 Jun 2024
expedia-logo-v2.pngTraveller

Beautiful apartment in a great location. Had to ask for more towels and staff on reception were not very friendly.

10/10
Exceptional
LIborio, 08 Jun 2024
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Had a great stay would definitely stay there again

10/10
Exceptional
Julie, 07 Jun 2024
expedia-logo-v2.pngTraveller

Fantastic location and absolutely amazing view from the 61st floor Clean room and everything there that you need.

10/10
Exceptional
Vishal, 01 Jun 2024
expedia-logo-v2.pngTraveller

Excellent property, no issue with elevators as mentioned in some of the posts. We never waited for more than 5 minutes and we were on top floor. Gorgeous views from penthouse

2/10
Poor
Fuyuan, 31 May 2024
expedia-logo-v2.pngTraveller

Location of the property is perfect. But they gave me a cheaper room with no view. I paid for a better view but I did not get it. Tried to communicate with the receptionist but she refused to listen and keep brushing me off saying that im in the right room. Staff were really terrible. Kettle was super dirty. No hairdryer provided too. There's no phone in the apartment hence I need to go to level 1 to ask for it. Worst customer experience but the view was really good.

8/10
Excellent
Norman, 30 May 2024
expedia-logo-v2.pngTraveller

Great modern property within walking distance every thing

6/10
Fair
Callum, 29 May 2024
expedia-logo-v2.pngTraveller

The property itself was great, great room, great view. However one of the staff members at the front desk were terrible, not helpful, spoke terrible, was rude and made the place seem dodgey. Ruined the experience. However, the next morning a different staff member was very helpful, nice and great. But further the parking situation makes it not worth staying there. Better off spending extra somewhere else than $50 overnight parking. Especially when notified it would only be $30 originally.

8/10
Excellent
Tara, 26 May 2024
expedia-logo-v2.pngTraveller

Great stay

10/10
Exceptional
Eden, 25 May 2024
expedia-logo-v2.pngTraveller

Had an amazing free upgrade due to missing our first night due to cancelled plans and no refund available, helped anyway they could.

10/10
Exceptional
Annette, 22 May 2024
expedia-logo-v2.pngTraveller

Sky apartment had amazing view and was very comfortable.

8/10
Excellent
Doede Jeep Van der, 22 May 2024
expedia-logo-v2.pngTraveller

Great location. Maid service was a little “hit and miss”; but front desk staff friendly and helpful.

6/10
Fair
Huda, 20 May 2024
expedia-logo-v2.pngTraveller

Great location staff for actually nice apart from one lady who I saw was probably in charge of housekeeping as she walked in to the hotel room. We called her from downstairs to get us a couple of extra blankets as the hotel room was very cold and not actually duvet, insight . She bought one duvet up that had a females dried monthly patch on it as that was very much disgusting and I’m even shocked that Lady did not even check it before bringing it up so I chucked it in the hallway after I noticed. She had no proper uniform on was wearing a jacket the whole time I saw her and was very much rude. When walking in she didn’t even say hello or what was the issue she just came in and said you need to turn the card to yes no and where is the TV that was not working an attitude way. After she figured out the remote was actually the problem because the batteries weren’t working anymore she advised us that they will replace the batteries the next day even though they never did and also when we went out that day we changed it to. Yes change my room. The whole day came back to the hotel room at 5 pm and the whole hotel room was not touched apart from she just threw the new towels in the room and left. Then when we saw her when we went down to complain, she said this hotel does not change the covers. We will just probably make the bed only after we told her we want the room to be cleaned and make the bed. She shouldn’t be doing housekeeping

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