ibis London Excel Docklands

8.4

Excellent

929 Guest reviews

8.4

Excellent

929 Verified Reviews

Read all reviews

Cleanliness8.4/10

Service8.6/10

Comfort8.2/10

Condition8.2/10

Neighborhood8.2/10

Amenities7.8/10

Once is enough.

Check in staff was nice. While dealing with another guest issue, the reception made sure to visually connect and lwt mw know he'd be with me as soon as possible. Check in was fast, informative and very knowledgable. Going to my room, the linen closet was open and in disarray..not exactly confidence building. I had to self-service for an iron. The room was a let down. Small and in need of an upgrade, even the heater was minimally effective. The bed, bathroom and comfort were all lacking. Needless to say, I'm not likely to book again.

Fine for a quick business trip

It was fine for being close to London Excel for my conference. The tv is my room didn't work and it is very basic but it served the purpose for a quick business trip.

Consistent

Reliable, convenient, clean. Just the right amount of comfort for an overnight stay. Also, location is perfect. Quiet at night, yet right by the Elizabeth line for easy access to central London.

I stayed here to attend a conference in London Excel and this hotel is excellent. I was right across London Excel and also walking distance from the tube/subway station. Safe area and there are restaurant options nearby. Clean room and the size of the room is also good. Great value for money!

Great service and location. Only negative was the coffee at breakfast was horrible, couldn’t drink it

Courteous, professional and helpful staff

Room felt a bit more basic than other Ibises have stayed at

ExCel centre accommodation

Great location for the ExCel conference centre. Been before and will go again. Great value 👍

Excellent customer servce.

Much appreciated warm welcome after a busy day. Room upgrade with drinks voucher, Nespresso coffee machine and complimentary cookies which was a pleasant surprise. Room was nice and quiet. Ate in and the service was excellent. Good buffet breakfast in the morning (although on the second day it was just too busy with two coach loads of tourists all having descended for breakfast at the same time). Decided to eat in the second night and had a very good pizza with a side salad. All in all an excellent stay.

Good stay very convenient

Very surprised with our stay at Ibis hotel, we will definitely use the hotel again as very convenient for Excel. Small room but well appointed, clean, and quiet. Appeared to be also be able to be used as a connecting family room due to the secure area which joined us with next door room. Bag of handmade cookies, 2 bottles of water, tea, coffee, bath robe and normal bathroom shampoo, shower gel, etc. Lovely view of the waterway from the window. Breakfast was vast and very tasty, continental or full English available with plenty of choices of cereal fruit and juices. We also had an evening bar meal, which was nice and great value considering we were in London. Staff of all levels were all very polite and welcoming , nothing was too much trouble. I asked for an extra duvet (as we always fight over duvet), and it was provided straight away by the room ladies. In all we had a lovely 2 night stay, only downside was parking at £25 a night in the hotel next door, but as we were going to Excel, it was cheaper to park there and have a very short walk. Good location, plenty of restaurants, pub, cable car, and DLR within a few mins.

Cold but convenient

Can't control the weather but room 633 was freezing and the window was firmly closed. Otherwise perfect location for the Excel and all good

Heating didn’t appear to work well, toilet constantly running so could hear all night and towels not soft. Bed was comfy and pillows too.

Lovely staff

Staff were excellent. Room was very grubby with a large bleach stain in a very dirty carpet Parking is expensive

Comfortable stay

Good stay. Comfortable bed. Great for proximity to Excel.

Staff so friendly , helpful and thoughtful,room nice and clean and location In historical dockland, is strategic location. We will be back again somehow.

Great location, great value

Great location and room was lovely. There were a few wear and tear marks on the carpet, but it was clean. We had a twin room and the beds were comfy, there were clean towels and tea/coffee facilities. The bathroom, although small, was clean and practical, the only thing was as the shower screen doesn't go right down to the floor, so the bathroom floor got quite wet when we used the shower. I would definitely recommend this as somewhere to stay if visiting central London.

Great hotel close to Excel

Delightful hotel!

We booked 2 rooms one had a tv that didn’t work and both were very cold due to a draft coming in through a wall vent. Rooms were tired but clean

Good for Excel

Nice hotel, friendly staff, good for staying when going to the Excel

It was a very beautiful experience. Lovely staff and views. Definitely coming back again

Convenient and reasonably priced

A great hotel if visiting the Excel Centre. Easy to get to on the Elizabeth line. We stayed for 1 night when we attended the London International Horse Show. They dont offer room service but you can order food at the bar and take it up to your room which we did and found it reasonably priced. Easy to check in and out. This is the 2nd time we have stayed there and no doubt we will be back again next year for the Horse Show

We will be staying here again

Good only for the Location to the Excel

Delayed check in even though we arrived 2 hours after the stated check in. And breakfast not set up for a full hotel, people constantly looking for cutlery and food running out.

Not comfortable at all

Bed was not comfortable and had hairs in it, bathroom had bits by the shower, there was no bedside cabinet on one side. Room 227 had single bed as well, which was very close to double bed with leather type material hanging on the floor.. would not stay at an IBis hotel again shower was good

The room was ok as we used it for a base to visit the London International Horseshow. The bed was comfortable. The bathroom was ok, but the sink has an awful drain smell when you used the tap. The television didn't work as didn't have a signal. We wasn't really bothered by this as we just wanted to listen to music so we used our phones instead. The breakfast was very nice but the service slow when they ran out of items. They didn't have any skinny milk, as I can't have full fat, so just had black coffee. Very convenient for the Excel centre and close to custom house/Elizabeth line.

Great place to stay if your going to the Excel

Great for ExCel

Super convenient to ExCel and the cable car. Clean rooms, great breakfast and plenty places to walk/run.

Bathroom door

The only thing I didn't like was the bathroom door didnt have a lock on or a propa handle.

Great and cheap business hotel.

Was really nice , clean and confortable. Planes can be noisy.. and people in the hallway can be hear but nothing to disturb that much.

Poor cancelation service

no allowance for early cancelation, even for a week ahead due to a funeral.

I only had a one-night stay, but it was excellent overall. The room was bigger than I had expected - I've paid more for less space in London many times - and very comfortable, and had a nice view towards Canary Wharf; I was impressed. The location is extremely convenient for the Excel centre, although my friend and I were going to the o2, which was a bit more of a journey (either cable car - which was unfortunately too busy for us to wait for - or DLR/tube) but not too bad. Cleanliness was pretty much fine, although there were some stains on the bathroom floor which I think must have just 'soaked in', and the showerhead railing was loose but managed to hold on! Every member of staff I spoke to was lovely. A very pleasant stay overall which I'd recommend to anyone looking for something in the area.

The location of the hotel was very convenient as we had to a concert to attend too and it’s right next to the excel. The walk around the river is also very pleasant

Liked it

Enjoyed the stay

Great stay and i had a note saying I was guest of the day, with some cookies, which made me smile. Room was comfortable and had wverything we needed for a short stay, would recommend and stay again

Dark Dingy Rooms in a business / conference area. 200 light switches, but the rooms are poorly lit and certainly done towards controlling costs. A few members of the front desk are excellent and some are slow, not helpful and ok with lineups

no fridge in room , when arrived after calling on the phone said i could book for early check in and pay extra 20£ when got there rooms were not ready so couldn't even check in early , bed was very uncomfortable not the softest mattress topper

the hotel was nice and welcoming, unfortunately the door into the room was not very soundproof, and was woken up by very noisy group going into their rooms on the same corridor at 4.30am

Excellent service and great location

Great location

The hotel was perfect location for our visit. Checkin wasn’t great as card machines wouldn’t work so I had to transfer money therefore not receiving benefits!

Good location, bed was uncomfortable.

Nice property

Perfect for a London visit

Hotel was well located with friendly staff and we had a room with a river view

Really nice hotel, very clean, very helpful staff.

Customer Service

Recntly stayed for work at the Excel, the hotel is extremely convenient for the Excel. The staff were very friendly. Stand out was Theo who could not be more helpful or accomodating to all our needs.

Hotel was exactly what we needed, in the right location at the right price.

Clean, comfortable, good value. Highly recommended

Great location for Excel and O2 arena. Check in quick and easy. Room on top floor (8) was quiet with a great view over the Thames. Tube stop less than 5 minutes walk away, cable car station 2 minutes walk. Room small but clean and comfortable. Nespresso machine with coffee pods, bathrobes, hair dryer, iron. Shower hot and powerful. No noise at all over night. Staff helpful. Will definitely return.

Perfect affordable stay for a concert at the o2. Very lovely team and room was clean and cosy. Will stay there again.

Friendly professional staff clean tidy and close to transport and entertainment

Great stay

Clean, close to Elizabeth line and Excel

Great for a visit to an event at the O2.

Convenient, clean and friendly

Excellent value for money for an overnight stay

Excellent location

Room was nice, clean and comfortable. Food was good ( we had a mid afternoon meal as well as breakfast in the morning ). Staff were really good and location and views were great. Only tiny, tiny negative was the pillows but that’s all.

Lovely location overlooking the Thames, with lovely views of O2. Right next door to London ExCel and a few minutes walk to Cable car. Lovely location.

Over night stay

We stayed over as attended the o2 for a concert

Basic room but decent size. Good WiFi. Nice to have an iron and ironing board already in the room. Good sound proofing impressed with doors shutting quietly and not slamming. Price was reasonable compared to other hotels in the area as we were attending a convention and spent 3 nights.

Good points: Polite staff, good a/c in the room, food at breakfast was good Bad points: Excriment still on toilet from previous guest, bed was two singles joined together badly and was very uncomfortable, room full of marks and dings Overall not the best and lacks attention to detail - I mean a dirty toilet is the last thing you would expect to find!

Staff were super helpful at all times.

Good value,lovely staff & clean & comfortable.

The property was close by to where I needed to be

Good

Brilliant hotel at a great price. Really convenient for the Excel Centre and Custom House tube station Shamima checked us in and was really friendly and helpful. The place was clean and tidy, rooms nice, beds comfy, blinds made the room dark, great shower and the buffet breakfast was also very good. I stay in a lot of hotels in London at around this range (price wise), and this was much better than the rest. Will deffo stay again if in the area

Convenient location

Weekend stay for a convention at excel. Very convenient 3 minute walk and the same to the Elizabeth line. We were upgraded to a river view. Staff were very friendly and we were able to leave our luggage to collect later after check out.

We were a group of Six.. We watched peter Kay @ the 02..! 10th August..2024.. Which was an amazing experience. The Ibis Hotel is situated close enough for good access to the stadium..! Although we cheated and used the cable car.! Which was great fun, and for the return as the underground was really busy on exiting the 02..

Great location for ExCel arena Tv didn’t work in room and reported 3 times but never got fixed or any reason given during the 3 night stay

Easy access to the Excel Centre. Ideal location .

Average

Room was clean. Convenient for travel to central London and the Excel. Poor choice of food for dinner and poor dinner service

Great

Nice hotel the water faucet in the bathroom Needs some work as the smells is not the best but other than that great place to stay.

Efficient booking in. Comfortable large bed. Good shower. It ticked all my boxes for a weekend trip

Friendly staff. Clean room. Liked the key cards that were cardboard. It would of been good to have a coffee machine like my friend had in there room.

Goid value for money and a great breakfast .

Was an overall good one, but could do with a fridge in the room at least

Located right next to the Elizabeth line so transportation is easy. It takes about 30 minutes to get to central London areas like St Pancras. There are a few restaurants and convenience stores in the area. Rooms are spacious and are cleaned every day.

Nice hotel. Nothing fancy. Room was small but clean. Area was nice but a bit out of the way if you are looking to take in attractions other the O2 arena

Easy cable car ride to the O2

Excellent.

Great location for going to the O2 arena

Can hear house keeping through doors early hours

Rooms were nice and airy plenty plug points. Comfortable beds nice area friendly and helpful staff. The only thing was early 8am Sunday morning house keeping talking where very loud that woke me up and then 9:15am a house keeper walked in while my friend was sleeping and I heard her from the bathroom apologising before leaving considering that our checkout is 12pm. The mornings are critical hours where rest is important to start your day. That really spoilt or 1 night stop over. Everything else was great.

It was a great stay

So so

Check in staff were very friendly and helpful There is no restaurant so to speak, so you end up eating on the bar area. The bar staff were not so friendly, as check in staff, but nice enough. Food was ok Room was ok, but bed was quite comfy

Good value

Good value and great location for London Excel

The bed smelt funny and the towels had old stains on them. Not a lot of attention to detail there was also a stain on the floor. The view from the window just looked directly into another high rise building. Would not visit again.

We stayed as we had an event at the O2. This hotel had everything we needed. Check in was quick and easy. Friendly staff. Lovely clean room. Good location.

the room was too small

This hotel was great value for money. The beds were comfortable and so were the pillows which I find it very rare for most hotels! I never sleep properly in hotels but I slept great here. It was very quiet, clean although the floor was quite dirty in the bathroom, I would definitely stay again. Very convenient location, we got the cable cars for an event at the o2 and it was so easy. Thank you for a lovely stay! I definitely recommend this hotel.

Easy check in, staff were lovely. Room was nice and clean, but very noisy… sounded like rushing water quite often through the night. Perhaps from a flushing toilet, not terrible but enough to wake you up. Overall good

The Ibis was so convenient to the ExCel Centre that made it awesome. I think the rooms could have a little more storage (at least a couple of drawers so that clothes are laying on the desk or side table. The bathrooms - though small - were very clean.

Had a great 1 night stay for a gig at the O2. Our room was clean, bed was comfy and room was really quiet. Nice area as well, definitely recommend.

Surrounding very good

Absolute wonderful property, super friendly staff, very close to Custom House Station and Excel London! Highly recommend!

The hotel is well located . Easy access to transportation and quiet at night.

Great London hotel

Great one night stay at this hotel for an event at the O2 Arena. Excellent transport connections by rail, tube or the cable car. Hotel was perfect for what we wanted, check in easy, good view, room clean and tea/coffee making facilities. Sister hotel next door with use of their bar and terrace offering stunning views over docks and O2 and Canary Wharf. Nice area surrounding hotel, away from the hustle and bustle and felt nice and relaxed. Will definitely be returning.

Booked this hotel to go to a show at the O2. No complaints at all but perhaps breakfast could be run more efficiently as food, cutlery and plates were not replenished promptly and only one member of staff managing a heaving bar on a Saturday night. I have to say he coped very well but it would have helped if he had more support.

Great location and good value for money

Good location

Good location and easy access to Central London via Elizabeth Line. Friendly staff and nice hotel.

Service with a smile

Room not ready when we arrived at 4 pm Offered free drinks in the bar , thank you Woke to no electricity on our side of the hotel, immediate response quickly sorted Manager organised coffee for us ( my main concern) Great customer service which you only find out about when little things go wrong