Modern, friendly staff and nice ambience

Always great place to stay

Thoroughly satisfied with our stay there.

The restaurant by the pool needs some work, the food is not great.

The restaurant service was terrible we waited very long for our food that did not taste good at all. People sat down after us were served way before us. Very embarrassed that i booked a night for my wife and friends at this hotel especially for dinner

great stays

Very lovely hotel with ocean view but the outside area there is not safe

Good location

Nice and well maintained property

The service was good and staff very friendly

Great staff, room, pool and other amenities.

I thoroughly enjoyed my stay at the Hyatt Regency Trinidad. The staff were extremely friendly & helpful, the food & drinks excellent!

Comfortable

Food is great! A great mix of local cuisine and American foods to choose from. The pool was great as well. The staff was very accommodating and pleasant. The only thing is that although the food is great, it could have been a bit cheaper.

Great food and service

Checkin staff was not very helpful. The hotel operators did not answer after calling at least 4 times. The hotel’s policy is to call for some toiletries

This place was majestic.

It’s okay but at this price range….

Was great!

Staff is extremely polite

Excellent experience.

It was my pleasure to be hosted at this property. Staff was professional, prompt and friendly.

Beautiful hotel, lovely staff for the most part. Rooms could be cleaner. Saw previous ring mark from cup on other nightstand, some kind of wet spot on the headboard, body imprint still on shower window, so for the price could be more throughly cleaned.

Very nice hotel, breakfast has lots of variety. Prices at the pool bar could be better

Stay at Hyatt Trinidad was an amazing experience. The room was very clean and the facilities modern. I rate this hotel 9.0/10

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Always my go too stay when I go home for my birthday, did not get my room cleaned tho but it was okay they did call and offer after but I was tired.

Hotel and staff were great. Food prices are on the higher end, but it’s good.

Excellent service very clean hotel

good

Nice view

Hyatt is always great and the staff are warm

The food was amazing!!! Best food I've had at a hotel.

Everything was perfect

Centrally located. Amazing pool. Served halal meat/chicken certified by Jamia of Trinidad. Good to place to stay with family. Friendly and helpful staff. I would highly recommend for business or family trip.

Updated property with very conscientious staff who were able to help at every opportunity. Mainly used in room dining and appreciate that it was 24hr and quite delicious. Room was comfortable and silent so I was able to sleep in without issue. Will highly recommended and stay again!

Not worth the hype

Breakfast buffet didn’t have an omelet station which would have been nice. Variety of local as well as American cuisine. Some dishes were not warm enough. The wait staff was not receptive to feedback when i mentioned one of the handles on the trays was too hot and could possibly cause a burn. The outside wait staff on 11/19 were only attentive to certain customers, mostly Caucasians, and neglected others. Had to ask several times for beverages. The duvet cover, which was really a top sheet was torn and tattered and i had to request for it to be replaced. The housekeeping staff forgot to leave washcloths and so i had to request that as well. The parking, although free was only limited to 2 floors because all the other levels were reserved. For the price, not worth it and I’ve received better service at lower priced hotels like Holiday Inn Express. Will not stay at the Hyatt for any future stays, at least in Trinidad

Very nice atmosphere. Staff is well trained and very knowledgeable in all aspects of their jobs.

The property has limited to no parking for guests. Be prepared to be drive around like an idiot until you get a park which may be far from the property. If it is raining, be prepared to get wet or soaked depending on the park you find.

clean and inviting

Team was awesome, however spa does not follow up on call backs or messages for making appointments.

Hotel was nice

Lovely property

Beautiful hotel with spacious rooms and good food. Service was excellent.

Excellent location

EVERY ONE WAS SUPER NICE!!!

Absolutely the best hotel in Trinidad never disappointed and the staff is amazing!

over priced

Great service, comfortable and tastefully designed facilities and exquisite breakfast buffet

Beautiful hotel and room and the infinity pool area was a great place to just relax.

All I can say is this place is TOP TIER! I have no complaints. The staff is very friendly and courteous. Good location near town. Would definitely stay there again.

My daughter wanted to stay at Hyatt for her birthday and the staff ensured that her stay was magical from beginning to end. From the attendant at the lobby who wished her a happy birthday and even sent a complimentary cake to our room or staff at the restaurant who sang and wished her a happy birthday. It was thoroughly enjoyable and speaks volumes to the standard Hyatt maintains.

Lovely property!

Terrible food

Food was the worst food I ever had

We are frequent guests. Staff service is exceptional. Property and rooms are as expected. We will return again.

Excellent

I had a welcoming smile from the 2 ladies at the front desk and was seen by lovely Alisha, who also kindly gave me a upgrade. The hotel throughout was lovely looking and very clean. The aesthetics to my room were very nice and well put together. Massive tv, towels changed everyday, the sea view was adorable, comfortable bed and the staff very attentive. Pool area nice and the gym very clean Dinning area nice, clean and you can eat in or out. Has a big car park and shops are not too far. Although this is not a resort hotel, I loved it here and will definitely be returning.

Great, thank you

Khalid’s ar check in is a 20/10 she was knowledgeable welcoming & very proffessional. The manager Anna

Amazing property. I love staying here.

I was prejudiced at this property. When going in for breakfast, the hostess completely ignored me. I’m assuming she thought I was Venezuelan, which in fact would still not even matter. The hostess ignored me standing on the line and attended people that were at the back of the line while I was at the front and a guest. Moreover, another guest brought it to the hostess attention that I was there before and that she should attend to me first. I was silent throughout it all as I was observing the level of racism I was receiving. To being a highly rated hotel and receiving this type of treatment had me perplexed. When it is I was attended to, I spoke in English and I was then greeted properly and attended to when I specified my room number. This is the first time I experience something like this!

Clean , great service and convenient

Cumbersome to validate parking. Otherwise excellent.

This hotel is beautiful. Very clean with great food options and close to a lot of things to do.

Thanks for making my stay awesome

Great location, convenient to everything.

Need better food options

The food selection needs desperate improvement.

Second time visiting and staff was very friendly and kind.

Clean, friendly staff that went above to help us. Great view wish we had more time

The staff are amazing here. Very friendly and they make sure you’re happy. The pool area is beautiful and views are amazing. It feels like a mini resort.

Location with its beautiful waterfront views and a great staff willing to assist in any way possible.

This property is rated number 1. There isn't anything negative i can say about it. I have traveled to many countries and this property is rated with the best of them. I definitely will stay there from now on.

Hyatt is a beautiful hotel walking distance from Port-of-Spain. I liked that the rooms were huge and clean.

Breakfast option and taste was amazing

So i would say very nice property the dislikes is when they put u in a room with no view because the windows are incredibly smog stainlike window nobody wants to pay for a ocean view that u cant see nothing out of please fix and the shower wasnt working you fix these problems five stars all around people book hotels for comfort and wnen its is uncomfortable its makes the stay much worse

Excellent hotel. Loved the breakfast

This is a lovely hotel, the pool is fantastic. However the awning over the pool seating area needs to be replaced, when the rain comes you can’t shelter without getting wet as there are holes everywhere with water pouring through. The service at the pool bar was excellent. Service in the waterfront restaurant was hit and miss, we had some fantastic servers and other times we were left for a while without menus or waiting to order. Not a lot around the hotel in walking distance, you need to get taxis really. Very convenient if you are getting the ferry in/out of Trinidad.

One of nicest options in Trinidad and Tobago

Great hotel.

Nice

Our stay was great, the room was comfortable, the view was so amazing. Customer service was excellent especially our waitress Nadine she made our dining experience one of the best.. My only complaint is that the pool closes at 10 just wished it was opened later because the view was amazing…

Normally stay at The Brix, which I love. However the change and first time experience here at the Hyatt Hotel didn’t disappoint. The customer service experience was superb with equal attention to everyone’s needs, which was refreshing in a country where that kind a greatly lacking. The meals were delish and had tremendous island infusion - not too Americanized. From the front desk to housecleaning, the thoughtfulness, respect and pleasantries were noticed and seemed genuine. My family and I would definitely be back when we come to Trinidad. I’m already sharing the experience with friends and family.

Loved to safety, the restaurant choices, the gym and pool.

Really nice

Great service

Breakfast was great. Rooms could do bit more cleaning.

Perfect

My family and I have stayed at the Hyatt Regency Trinidad for many years, this vacation stay has been by far the worst experience. . Merline at the front desk needs to be trained on providing adequate customer service experiences to all guests. Upon check in, we were told by Merline that we needed to wait in the lobby for an additional hour to check in or else we would incur an additional night stay fee due to our early check-in. I was appalled by this response due to prior correspondence to the hotel reservations team before our travel. The hotel informed us prior to travel that the front office should be able to honor our early check in without any additional fees due to the low projected occupancy. There were rooms available at the time of check in however Merline simply wanted us to wait for 1 hour before being able check into our rooms. I intend to further escalate to the appropriate avenues however I was disappointed in the treatment we received while staying at this property.

Thank you Terrance who went above and beyond to make us feel welcome like family! Every single staff member during our seven day stay were amazing, friendly and accommodating!

Business Center, Beach view, Amazing Restaurant with good menu, Coffee shop, Easy parking and secured.

Nice and convenient. Pool should be deeper.

Ambience and customer service 2nd to none!

The Hyatt was amazing, hospitality at its finest… I would definitely recommend staying here… 5 stars across the board

The best hotel location and rooms in Trinidad.

I Loved the convenience of the Cinnamon coffee bar outlet. Breakfast in the restaurant was awesome and the staff was attentive and friendly. I had to change rooms initially because the assigned room had a musty and smoky smell which affected my allergies. Otherwise the room was cozy, quiet and conducive to rest.

This is the best place to stay on the water and close to Ferry Terminal.

Overall a good choice for the stay. Service was on point just a bit slow at times but otherwise good. I do note the hotel is in need of a bit of a refreshing as it doesn't seem anything was done since its opening.

Everything anout our stay was great.