Hyatt Regency Ahmedabad

8.8

Excellent

420 Guest reviews

8.8

Excellent

420 Verified Reviews

Read all reviews

Cleanliness9.2/10

Service9.0/10

Comfort9.0/10

Condition9.0/10

location9.6/10

Neighborhood7.8/10

Amenities8.6/10

We booked a family with 2 children, they had prepared the room woth two single beds. The quality of the beds and mattress was lower than poor. It was less than 10cm thick and so hard, no one can sleep on it. The bed frame was awful, felt like something from a unfunded hospital ward. We complained to the manager who was incredibly rude and said of we want luxury then we should pay for that. I was shocked that a customer serive manager would talk to anyone like that. We eventuly got them replaced with some decent beds and mattresses which were ok to sleep on. They should through the old rusty bed and mattress away, cant believe they offered this. A key experience of hotel is a good night sleep which bed quality is a significant part of. The location isnt too bad, we took uber rickshaw as the rickshaws outside the hotel are rip offs, they will charge 300 rupees when uber rickshaw will charge 70 rupees. We topped them up with cash tip eg 170 rupees. Its not about the money, its the moral. Breakfast was ok, nothing super great other than the usual Indian dishes. Would be nice to have more international range eg hash browns, baked beans, roasted tomatoes etc... also didnt see any options for vegans or even eggless deserts, was disappointed. Overall the hotel is ok but due to the service i would not rate it 4 star. 1st impressions leave a mark and the staff massively failed on this occasion. Wouldnt recommend or stay again.

The staff were very friendly and helpful … the room allocated to us needs refurbishing… the food was excellent especially the breakfast and “High Tea”.

We asked for non-smoking room and we were sent to a floor that was completely stinking with smoke. The room was no different and was smoky. Staff pretended as if they didn't know it was a room for smokers. ANother room wasnt given for 30 mins and staff said they will give me the keys in 10 mins. They never came to me and I had to go ask them for the keys. Terrible experience.

Front desk is not as professional as I feel may be needed more training

One of the best hotels in Ahmedabad

Location and friendly staff

Loved the breakfast spread. Had a very comfortable stay. They were accommodating when I asked for a late check out.

Stayed here numerous times. I find this time the attention to detail was not there. The staff didn’t seem as friendly. A lot don’t acknowledge you and reception staff think they know everything. The rooms are in need of a refurb nothing has changed for a while and breakfast is way too busy even first thing in the morning at 7am. Always stay here. But this time has to be a negative review from me.

Very good hotel

Very good experience overall, from the airport transfer to check-in. I was made to feel very welcome

Staff are extremely courteous for sure and friendly with service oriented goals .... But the bathroom cleanliness was poor , the bath are has mold formation and carpets worn-down for room on 9th floor .....

The room was very comfortable.

Booking thru Expedia does help .... i had to extend my stay and the Hotel team under sales, front desk and CSR keep stating that No Rooms and Hotel is booked ....

Great stay

No complaints at All. Everything thing was perfect.

The hotel WiFi foes do not work in the rooms even if you select premium and pay for this. WiFi is only available in the lobby and 1st floor - otherwise it is extremely poor. Would not have booked this hotel if I knew this.

The Location of this property is excellent with walkable distance to some prime shops.

Highly recommended

I always stay at the Hyatt Residency in Ahmedbad as the service is great. The staff are very helpful and polite. The spa services are also excellent. I would recommend this properly very highly.

all good

very clean - convi. location

Beautiful hotel room accommodations

Great staff! Great good! Great rooms! Close to shopping and the river walk! Highly suggest for travelers to Amd!

Great property of Hyatt, enjoyed our stay. Highly recommend. The staff is very helpful and humble. Food is great with wide array of options and multiple cuisines.

All staff were excellent and went out of their way to help

Excellent stay.

Beautiful property. Excellent stay. Wonderful breakfast. Excellent staff. Shout out to Dharmesh and my friend Omi and Raj.

Overall positive experience for families

Staff were wonderful and had lovely breakfasts. Communication could have been better by staff as they don’t keep you updated

great property, friendly staff, best breakfast option, and close to sabarmati riverfront.

This is probably the least comfortable Hyatt I’ve ever used. The hotel room did not have that cleansed feel to it. There was always a kind of odour that was akin to wet rot. As for the restaurants, the options were very limited. The staff was really great and helpful and friendly. The property was really the disappointment.

I didn’t realise it was not close to any shopping areas and it was frustrating that so many functions are held each day. So each day you’re sharing space with guests attending functions. So limited access to gym, restaurants (you need to be at breakfast by 8am before it’s filled up). During breakfast, proper cutlery such as knives are not given which is annoying and then wait for staff to get all cutlery. It should be all set on the tables.

Staff were great, but the first room was dirty and had bugs. They did move us, but the second room was also dirty.

Nice place & excellent food.

Nice place to stay in City. Conviently located. excellent food & Breakfast is marvellous a big spread and very fresh preparation.

Fantastic

Overbooked and refused checkin after full payment

I confirmed with them that I will be checking in late with them and they accepted the checkin time and when I reached there they told me that the hotel is booked out and can’t do anything about it. I had to flight with them at 1:30 at night and then they went and cleaned one of the rooms and got a room at 2 in the night

Great service!

Very professional staff always willing to help. Great hotel!

Mistrys on tour

Very pleasant

We enjoyed our stay

I was visiting from overseas, in past few years I stayed in couple of Hotels in Mumbai but as compare to other this one I found quite high. Nice and clean room. Very curious staff. Very friendly. Morning breakfast was so healthy and delicious. I can highly recommend this hotel for comfortable and luxurious stay.

Worst Hyatt

Rooms were really dirty, and dated. The only good thing about this hotel was the friendly staff. The quality of food was really bad, also there were many flies around the food.

No complaints. Room, service, cleanliness up to expectations. Able to go for a morning run along the river. Breakfast was good too.

Currently managing a bar in a 5 star hotel my expectations were slightly higher. 1) Check-in could’ve been smoother had someone payed attention at the queue and managed it better. 2)IRD servers were super friendly and food was good. A quality check on food after delivery was expected since its a 5 star hotel. Tray/table clearance was the best. Said to simply press ird on telephone and it’ll be taken care of. Did that a couple of times with but no one came maybe I was doing it wrong? Maybe server delivering food can explain how to call 3) Room was spacious and clean. Loved the sandstone marbles. Just the washroom mirror had some stains not sure what they were and a couple of pillow cases had minor black stains and bedsheet had a minor yellow stain. Again, attention to detail…something expected of 5 star property…not sure if room checks are done once they are ready 4) In today’s day and age Smart tv is a must in my opinion for 5 star hotel…upgrading should not be optional 5) Check out was smooth although agent never asked how the stay was or thanked for staying…verbiage should be improved its a 5 star hotel not a motel 6) Valet team were super welcoming and always had a smile on their face. Overall, a lovely stay with ird servers and valet team making the difference but front desk team needs some coaching as having currently working in hospitality industry I know guest staying at an upscale 5 star hotel have certain expectations. Will return back in a couple of weeks.

The hotel was well appointed and staff was extremely polite and accomodating. I woild remove the carpets in the hallways and rooms which seemed to trap a damp odour. Otherwise very good hotel. Food was very good as well.

Outstanding

Outstanding

👍

Great property

It was nice to stay and staffs are also friendly.

The property was in pristine condition, I liked my overall stay, the first day was specifically problematic as neighboring room was noisy but Hyatt staff was prompt in allocating us a different room. The staff was extremely courteous and made sure to accommodate all requests. Check-in and check-out process was smooth. The highlight of my stay was the exceptional fitness center which had all necessary equipment. It was well maintained and machines were in excellent condition. The Personal trainer Mr. Pal was very humble and kind. He has impeccable training knowledge which helped me with my weight training during my stay. Overall this property was 10 on 10 for me and I won't look for anything else for my next stay in Ahmedabad.

Love the service of staff, very friendly, helpful, resolve issue fast, excellent staff

Property was clean and inviting

Good place

Nice and clean hotel

nothing

A decent hotel in the middle of Ahmedabad

Decent hotel with kind staff. A bit slow service and missing sense of urgency. Otherwise a pretty good experience.

Easily accessible to city centre and other amenities

superb place to stay

The food and an excellent service

We are always happy to stay at all the Hyatt Family hotels The service is why we choose Hyatt from all the staff to the Hotel amenities and let’s not forget the Food!

Clean close to market and mall

We had stains on the floor which water must have leaked from the shower room Also the duvet was dirty and just masked with a clean duvet cover

very clean. Perfect

Excellent service

Old and not well maintained . Needs urgent refurbishment

We had a very pleasant stay at the Hyatt. Our work was at Ahmedabad University, which was a short uber ride away. We were especially impressed with the breakfast buffet, which had excellent range and quality. The staff were friendly and attentive to our needs. Would certainly stay here again.

Lovely hotel on the river with wonderful views. I was upgraded to a river facing view which was a big bonus. Staff is a bit inexperienced and does not meet the high standards of Indian 4 and 5 star hotels. However, the more experienced staff more than made up for the ones less experienced so all was well.

Awesome location & staff of service

GREAT PLACE

nICE PLACE GOOD LOCATION 3 CHEERS TO THE STAFF SPECIALLY THE director f & b (FORGOT HIS NAME) AND THE FRONT DESK GIRL NAMED KHUSHI SHE WAS SO NICE AND EXCEPTIONAL.DESREVES A PROMOTION.

Excellent and attentive staff!! The best!!

Needed it for an overnight stay for the early international flight. Met our needs. Anish at 3am in reception on 14/2/23 was super.

👌

Overall it was very good stay for a night. Will recommend and consider for next visit.

Excellent room cleaning by Purnendu Shekhari

Great stay

Stayed here with my wife from the 8th Jan to the 11th Jan. The hotel is really nice,the staff outside who generally handle the bags are always respectful and very courteous. I had breakfast one day, plenty of choice but i felt if you asked for something, sometimes you got it and sometimes you did but overall a good experience. There is a coffee shop before entering the restaurant with a blackboard of choices but no prices, I ordered a coffee and was a little horrified it was approximately 350 rupees after tax etc, i think its better to advertise the actual prices, most expensive coffee i have had to date considering it was about 250ml. The staff at reception are very helpful, check in and out was a breeze. The rooms i was in 823 was facing to the side and was very quiet, it was the first time in the 2 weeks i was in india that i did not require ear plugs to sleep. There is plenty of free bottled water left every day. I would happily go back. Thank you to the staff.

Stay was amazing

Clean and good service

Wedding time

The hotel staff was friendly and provided amazing service. Would stay there again.

This was once the best hotel in Ahmedabad with the friendliest service, now a shadow of its former self. Will stay elsewhere next time.

Excellent service and very good dining, great choice in Breakfast too

All staff were friendly and provided a high standard of customer service.

Disappointed

I wouldnt stay here again. We booked 2 nights, twin rooms with an extra bed in each. We did not get to the hotel until 5am yet the rooms were still not as we wanted, we got a double bed, and no extra beds, not what we needed at 5am. They said they would sort the rooms the next morning, yet no one said a word the next day. Once extra beds were sorted in both rooms an hr or so later, we realised there werent extra towels for the extra person in each room, ordered extra towels, the staff came back with hand towels!!! The hotel had a wedding going on and the reception was poolside meaning we could not use the pool facilities, staff just cared about the wedding party and the politician that was staying there not regular hotel guests. Same thing happened with breakfast, we ordered hot food on the last day, it did not even arrive. The wedding party were being served and given priority even though we ordered first. Hotel was clean and convenient as was close to the airport but overall quite disappointed. Dont think i’ll be staying again

Stay but avoid IRD

IRD food was terrible. I can not imagine such bad food at Hyatt.

Check in was delayed (even check in was done late evening) as hotel did not had received confirmation from Hotel.com

Good place to stay in Ahmedabad

Excellent place, the hotel staff is very friendly and professional, from the reception to the gym staff.

The stay was really good and the staff specially was really sweet and cooperative. Will surely visit again.

Staff good breakfast good

Hotel is good but they had 3 days some exhibitions event hotel is so crowded we have to wait more than 10 minutes to get the lift when we get the lift it was crowded people without mask it’s feel so uncomfortable

Mind blowing

Kush at front desk provided excellent customer service.

Good

The property is situated in a central location and is accessible from all nearby places. The services at the hotel are great and the facilities are really good.

Not as expected

Great customer services and enjoyed my stay.

Good birthday staycation overall and thanks to the team for all the arrangements. Room service is pretty slow - could be because of Covid resource crunch. River View Room is amazing! Wifi not at all upto the mark. Had to use my hotspot for an important meeting. Please take care about this, being a business travel friendly hotel.

Excellent service great food clean and comfortable room prompt and courteous service

Good Hotel for Business Travellers

Hotel was clean and neat, checkin was delayed as they were sanitizing the room, but they were kind enough to offer refreshments. Special mention to Tinello the restaurant where I had both dinner and breakfast, Vikash was very helpful and got the chef to special curate my meal, he was very attentive and so were the rest of the team at Tinello. Very close to the waterfront, took a nice stroll in the evening, will definitely visit again

Bad housekeeping

I love this property but from last few time we have seen it’s services going bad to worst. On 25/12 I booked it for nephew he found bed bugs on freshly made room he reported it to the front desk and they changed the room Yesterday i.e. on 11/12 Jan 2021 I stayed there I checked in late at night there was no one to assist with my luggage and found used toilet paper in the toilet shared the pic with the front desk manager ... water clogged in the morning and everything in washroom was a mess...... even cooling was really low I doubt it was 19.5 calcium lowest it can go Breakfast team is holding the fort and doing excellent job other than that I will not prefer to stay here unless I have to

Tea and washroom not really good.

Din serves tell me The tea is made by hand made,,but it wasnt. Taste jus like the tea bag 😑 And the plug of wash room for air dryer not worked,so i hav to use the bad room's one,,its really not the good quality of 5 star hotel.

Nice location 👍 friendly staff. Special care to guests.

Very friendly staff and Excellent hotel Clean and quite

The best staff ever. A hotel hospitality to cherish🌈

Beautiful hotel , good location, large choice of breakfast spread

Very clean and well maintained hotel. SPA and fitness center is great. Staff is very helpful and friendly.