Hôtel Vatel

9.0

Wonderful

206 Guest reviews

9.0

Wonderful

206 Verified Reviews

Read all reviews

Cleanliness9.4/10

Service9.0/10

Comfort9.4/10

Condition9.2/10

location8.0/10

Neighborhood8.8/10

Amenities8.6/10

Great Hotel

The room was quite large with plenty of storage space. The bathroom was large and new. Breakfast was continental with cereals, coldcuts and juices- very filling and a great way to start off the day. Very convenient to city sights and you can have a wonderful walk along the river promenade across the street from the hotel. We would not hesitate to recommend Vatel Hotel to future travelers.

Overall, the room was clean and bathroom was very nice! Staff was incredibly friendly at arrival, inconsistent if they were at the front desk or not for rest of the stay. The WiFi connection was very poor. The only other thing to note is that it is a decent walk from city center — nothing to do with the hotel, but location continued to be rated high in reviews and I was surprised by how long it took to walk in (I could have mapped it more closely so that’s on me).

Great Place to Stay

I stayed at this hotel twice during a month long stay in Bordeaux primarily because it was where a Trip USA Bordeaux tour started, so I added days on the front and back end of that tour. Ricardo, the day manager, was exceptionally helpful, but all of their staff is well trained as they have a hospitality training school on site. They offer breakfast as an extra but it’s rather expensive unless you’re a big eater.The room was very comfortable although I found the bedding too warm for my taste. Finally, the last night there, I discovered a blanket in the closet that I could use instead of the duvet. Like many hotels these days, they provide small square pillows, so on my second round there, I requested normal size pillows and they were provided. The location is excellent for seeing Bordeaux as the tram line is just across the street. It is within a nice, long walking distance of the old part of town, the river parkway and dozens of great restaurants. My one big complaint is that most hotels, including this one, do not provide a place to put open suitcases. I do not want to unpack and pack again, especially when only staying for a 2-4 days so I just used half of the king bed. The second part of the stay, I was placed in a handicap room which had more space and did have a large platform for my suitcase, which I really liked.

This hotel has everything going for it. Great location! Literally across the road from the Garonne River parkway the borders the river throughout Bordeaux which is a hive of activity almost any day and any time. The staff were exceptional and very helpful to international travelers. I’d recommend this hotel to fellow travelers.

I thought the toilet bowl could have been cleaner, white not brown

not a 4 star hotel

Perfect stay

Lovely hotel, perfect location and they upgraded our room. Excellent staff and service. Would stay again.

great location polite staff

Stayed here before river cruise was able to walk to the boat. Lots of eating options around. Hotel was very pleasant

Great find in Bordeaux

The service, cleanliness and facilities were excellent. The location, while not being in the centre of town, is within walking distance and the price reflects that. A tram stop is also 2 minutes walk away. Highly recommend this hotel.

We enjoyed our visit.

Alexander could not have been more helpful when we were checking in and for our whole stay.

Wonderful staff. Very spacious and comfortable room.

Excellent hotel with staff that actually care. Great location too.

Staff very friendly and helpful. Even had umbrellas if raining. Room was very clean and amazing rain shower. Very quite as well.

Staff was very efficient, helpful and friendly. Room upgrade was granted.

Nice hotel near the Gironde River in Bordeaux. A very liberal noon checkout time, but be advised that your room key will not work at 12:01!

Room 114 was amazing. The staff was terrific. Super convenient to the tram. Only complaint - you have to boil your eggs at breakfast.

The rooms were great. Well furnished and the bathrooms were pretty good. Staff at the lobby was hit or miss. There seemed to be some staff members under training and didnt even seem to speak french properly. At checkout we asked for a taxi but the lady at the reception never mentioned that the taxi also charged to get to us. Our alternative was a 15 eur uber to the train station while we ended up paying 40 eur for a taxi that came from a far and charged us for the trip to pick us up. Would have appreciated more transparency from the hotel staff members about this huge difference between uber and taxis

Good hotel

Great friendly staff, very helpful and accommodating. Parking is a very long walk (but you may not need your car for awhile). Many Uber and cabs available. No parking anywhere in Bordeaux. 1.5 mile walk to hotel de ville (main center of action ) close walk to shopping and many other restaurants

A good location for exploring Bordeaux

An ideally-situated hotel close to the river Garonne, midway between la Cité du Vin and the town centre, both within walking distance. The staff were all welcoming, keen and friendly. The superior room was very spacious with a well-equipped bathroom. It was very clean, but some of the fittings and furnishings were slightly worn and in need of replacement. In spite of the double glazing, there was a lot of traffic noise. We only bothered with breakfast on the first morning. The choice of items, which had to be ordered the previous night, was limited and, at 12 €, somewhat expensive. We did not eat in the restaurant, but the bar had a good selection of drinks at reasonable prices.

Comfortable stay

Comfortable stay with lovely attentative staff. Close to the river and close to restaurants and bars

Good area tired hotel

Great location, great breakfast, needs an update.

Location

Perfect city break,being so close to trams, ferries etc.

The young staff were very polite, cheerful, friendly and helpful. Our room was reasonably spacious, with a comfortable bed, although the shape and layout were awkward. We asked for extra cups more than once as provision was for one person. We found the breakfasts had odd combinations and did not look like the pictures on the menu sheet that we had to fill out the night before.

Great hotel

Great hotel with easy access to everything! We would definitely stay here again.

Clean comfortable room. Excellent breakfast. Great location to river front restaurants and for river cruises that start or end in Bordeaux.

Very helpful staff quiet and good position close to riverside easy access to trams

We stayed here on the front end of our trip for a couple of days and the room condition was definitely better than the one night stay at the end of our trip. The room was smaller and worn on the one night stay. Still a great staff and clean. A great value.

Great time in Bordeaux

The staff couldn’t have been better. The location is at the river and a 20 minute walk to the old city or just grab the tram. Very close to our river cruise dock

Easy location with great access to tram for exploring Bordeaux. Room is very well done. Would recommend to friends and family.

Excellent reception from young staff training at local hotel business management program. Front desk and bartender were exceptionally welcoming.

Great staff, great location, great food.

The staff at this hotel are amazing. Helpful and kind. The food in the restaurant was superb, and the sommelier so interesting with his knowledge and making time to talk to us. Very clean and excellent amenities. The whole eco label concept was great but there wasn’t any skimping. The location near the cité du vin was perfect with a tram system to get right to the centre if needed.

Close to river cruise dock. Very nice staff.’easy access to city center.

Hotel Vatel offers a simple but spacious decor and set up in the rooms. The bed is extremely comfortable and the bathroom is also large with a good size shower recess that has a rain shower and hand held shower head with three different shower settings - bliss !! There is a fridge and Nespresso pod coffee machine plus unlimited bottled water provided. The only thing I found wanting was the lack of more snack type food being available at night from early hours, especially with the restaurant being closed on two nights. Often when you have been out on day tours all day, probably having eaten a largish lunch, all you need is something small instead of having to wait for the restaurants nearby to open and/or get changed.

Hotel Vatel recommended

This hotel is based on the edge of the Chartrons district of Bordeaux - a really buzzing, bohemian area full of narrow streets, antique shops, cafes, bars and some good restaurants. The hotel is virtually on the quayside and right next to a tram stop into the city centre. The hotel is run by students from the hospitality school which is on site and they have excellent English and try hard to please. The hotel is modern, comfortable and well equipped/

Close to shops and for us close to cruise departures

The hotel emailed me and told me the needed my room and moved me to a different hotel in a much lessor location. Never in all of my travels have I even heard of such a thing. We booked a long time ago. So beware travelers.

Amazing hotel.

We have had a wonderful stay there. The location is great. The hotel is clean, spacious rooms, great shower. Absolutely recommended.

Very close to the tramway: super convenient and far from the noise of downtown.

Outstanding service. Very personable, offered complimentary phone, great location.

Works for me

Nice big quiet room , friendly accommodating staff. Good a/c. Quiet. Comfortable bed. Tub. What more could you want!

Service just not quite there

The hotel its nice, its clean, room was big but its run by students from the hotel school next door (I didn't know this when booking). When they bill you on check out when its prepaid, then struggling to get a proper refund because then after the fact they realize they got the initial bill wrong...

Superb location, very good staff, everything you'd need

Nice hotel next to the Quai

We were taking a Uniworld boat from the Quai des Chartrons and wanted a hotel nearby. Hotel Vatel was just a block away and very convenient. The staff was friendly. The room very clean and nice. We had an outstanding beef dish at their restaurant at dinner. Only minor negative was that we had to ask for a menu 3 times at this teaching hotel.

The best. Vatel

Vatel was wonderful to stay at. Great professional people helping to make our stay memorable, fun, and comfortable away from home. Everything we asked about either local or help when we missed our train, the staff jumped in to support whatever we needed...and assisting to get us to our next destination. Frank and all staff were amazing. We stayed at another couple hotels adter...and I kept wishing they were Vatel. Beds were really comfortable...it was just perfect. Food was great too.

AWESOME hotel, so clean, so nice, so easy and so accommodating... EVERYONE was super nice. LOVED our room with comfy bed, plush towels, clean, clean clean

My stay was good. My room was clean and comfortable and the staff were professional, friendly and knowledgeable. The only complaint I have is that the internet was a bit unstable and there needs to be more international television channel options or the facility for subtitles on the current available channels

Nice hotel within walking distance of bordeaux

Lovely hotel. Very helpful staff. Just too cold. Room temperature was at its highest @ 24 deg but as it was a big room and in January, the room was very very cold. But the helpful staff brought us a portable heater which did the job. Would like to have eaten at the Hotel, but at 43 euros each and no description of the menu. This put us off.

Great value for money

Modern hotel located near city center & a few steps from tram station.,spacius room,sparkless clean,reasonable parking fee,very friendly & helpfull staff,

Nice clean , friendly hotel, large rooms

Very nice,clean, friendly comfortable hotel, large room. Nice position near the river and good local restaurants and wine bars.About 1km tram or comfortable walk from the town centre.

Very convenient, tram stop across the road

4 couples from the UK, just back from 3 night stay at the Hotel Vatel in Chatrons area. When I booked I hadn't realised that it was a training hotel. The young staff were very attentive and professional at all times. The rooms were very well appointed, modern, good quality fittings. Downside for British visitors, just a coffee machine with small coffee cups, a selection of teabags and a kettle and mugs would have been appreciated. Wood laminated floors throughout the hotel, perfect for summer months but a rug or two in the bedrooms would add comfort especially in cooler weather. We went to the cafe across the road for breakfast, good value but ate breakfast in the hotel on last morning. Room for improvement, limited selection, not attractively displayed. Meal in the restaurant on last night was very good, all happy except for one who had an overdone steak, it was replaced.

Nice facility, close to waterfront and tram stop.

Friendly staff (students at adjacent hotel management school) up to date facilities.

Room overlooking the courtyard

I had an unusual room with it's own entrance outside the courtyard. The extra space was welcomed, even though I was traveling alone.

One night stay in Bordeaux

A little outside of the city center but can walk, take the tram, or rent a bike to get anywhere you need to go.

GREAT SERVICE

This hotel is a business school. The staff are students and teachers; the service is excellent. We stayed for 2 days and were waited on "hand and foot" by courteous, fun and happy staff. The restaurant is also excellent; the veal chop was phenomenal. Rooms were nice and clean. If you like service at an affordable price this is the place to be.

Modern boutique style hotel.

Ver nice small hotel, used for training of staff so that can have its good points & its bad.

Esperava mais

O hotel deixou a desejar em vários aspectos como a falta de vaga para estacionar o carro na chegada e na saída. A única vaga disponível era utilizada por não hóspedes e prestadores de serviço e nunca estava desocupada. O recepcionista do turno da noite abandonava seu turno constantemente, não deu as informações necessárias quando chegamos. inclusive causando prejuízo financeiro em relação ao pagamento do estacionamento particular, e deixou-nos aguardando ao relento numa das noites porque não vinha abrir a porta que permanecia trancada após determinado horário. Em contrapartida a gerente diurna, as recepcionistas e as atendentes no café da manhã, foram extremamente simpáticas, atenciosas e prestativas. O atendimento diurno é completamente diferente graças a essas profissionais femininas. O café da manhã é bom e a limpeza do quarto é ótima. A região decepcionou em relação à disponibilidade de restaurantes e lojas.

Tres bon séjour

Accueil très sympa Chambre et literie très confortable. Chambre sur rue bruyante, mais avec des boules quies, on a très bien dormi. Vous pouvez vous garer dans le parking en face de l hôtel, vous bénéficiez de 50 % de remise. Il y a un depose minute devant. L hôtel est très bien placé pour visiter Bordeaux.

Superbe !

Grande chambre agréable, très propre avec toutes les commodités.

Bien situé. Facile d’accès. Personnel très agréable. Parking facile.

EXCELLENT SEJOUR

CHAMBRE VRAIMENT TRES PROPRE ET TRES VASTE SALLE DE BAIN AU TOP MAIS JE TROUVE MESQUIN LA FACTURATION DE DEUX PETITES BOUTEILLES D EAU MINERALE PRISE DANS MINI BAR C EST UN DETAIL MAIS QUAND MEME MAIS ETABLISSEMENT AU TOP

Excellent séjour de 4 nuits. Hôtel calme et bien situé à proximité du tramway. Le restaurant propose une belle carte en plats et en vins.

Struttura di ottimo livello a circa 25 minuti a piedi dal centro di Bordeaux, ma con la fermata del tram, che consente di raggiungere facilmente tutti i monumenti principali, a poche decine di metri Camera spaziosa e dotata di tutti comfort. Colazione non provata.

Hotel top, mais personnel à former !

L'hôtel était cool, la chambre parfaite. On a été surclassé via le programme membres Gold hotel.com La chambre était propre, très spacieuse, la literie parfaite, et l'établissement est situé au centre de Bordeaux, meme si pas en Hyper Centre, ainsi prévoir les transports en communs (Tram) situé juste en face de l'hôtel ou à pieds, environs 25 min à pieds de l'hyper centre. D'extérieur l'hotel paie pas de mine, les espaces communs non plus... l'accueil de l'établissement pourrait (devrait) etre amélioré pour corréler avec le standing des chambres. Le service également devrait etre revu, en effet nous n'avons pas trouvé que l'accueil que nous a réservé le personnel, leur façon de s'adresser au client était à la hauteur du standing de cet établissement. le personnel était ce jour là très jeune (20 ans environ), ils étaient 3 derrière le bureau d'accueil sur leurs téléphones, pas tellement d'attention client, presque le sentiment de déranger c'est dommage.

Très bon rapport qualité prix! Bien placé. Personnel très sympathique et professionnel

Bien sauf pour les gourmands

La chambre est spacieuse, propre et la literie confortable. Seul bémol, le petit déjeuner qui n'est vraiment pas à la hauteur de l'établissement, surtout lorsqu'il s'appelle Vatel... Pas d'oeufs brouillés, pas de pains spéciaux, pas de viennoiserie autre que Pain au chocolat et croissant, pas de bacon... Dommage sinon c'était un sans faute.

Très bon rapport qualité / prix

Chambre propre, confortable et spacieuse. Très bon accueil du réceptionniste. Seul bémol : pas de parking au sein de l’hôtel

rapport qualité prix trés bien

Excellent

Excellent hôtel que je recommande vivement. Très bon accueil, équipe jeune, très dynamique et orientée client. Le petit déjeuner est de très bonne qualité, et les aliments sont frais. Quant à la chambre, elle est très spacieuse et bien équipée. Les masques et le gel est à disposition des clients à volonté ! Très bon emplacement, calme et facile pour se garer. J’y retournerai et je recommande.

Commodité de moyen de transport en commun à 50 M à pied. Situation géographique entre La Cité du Vin et Centre ville, très pratique.

Tout était parfait 👍. Nous avons loué la suite pour 2 jours petit déjeuner excellent et varié fruit frais superbe accueil. J'ai fait beaucoup d'hôtel sur la ville de Bordeaux mais celui-ci est l'un des meilleurs dans sa categorie. A recommander totalement

Erreur sur la facturation

Dommage que l'établissement nous ait facturé deux fois pour notre séjour et qu'il faille plus de 10 jours pour se faire rembourser (toujours en attente)

Nuit au calme

Hôtel très propre, très belle chambre, spacieuse. Petit déjeuner bon et copieux. Merci à Éric le responsable.

Tres bien :)

Chambre propre et moderne, petit déjeuner copieux et de qualité. Personnel accueillant. Prise de mesures COVID-19 très sérieuses. Je recommande !