Hotel Shangri-La Roma by OMNIA hotels
8.2

Excellent

161 Guest reviews

8.2
Excellent
161 Verified Reviews
Read all reviews
Cleanliness8.8/10
Service8.4/10
Comfort8.8/10
Condition8.4/10
Amenities7.8/10

Viale Algeria, 141, Rome, Italy. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Accessible facilities
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Hotel Description

With a stay at Hotel Shangri-La Roma by OMNIA hotels in Rome (EUR), you'll be within a 15-minute drive of Colosseum and Campo de' Fiori. This hotel is 6.2 mi (10 km) from Piazza Navona and 6.3 mi (10.1 km) from Pantheon. Make yourself at home in one of the 215 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.

Hotel policies

Professional property host/manager

Pets not allowed

Check-in from: 3:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 11:00 AM

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 7.50 per person, per night, up to 10 nights. This tax does not apply to children under 10 years of age.

We have included all charges provided to us by the property.

You need to know
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Special Instructions
Front desk staff will greet guests on arrival at the property. Parking is available on a first-come, first-served basis. Parking reservations are not accepted.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Property Registration Number IT058091A1AL6WYCT9
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately EUR 12 for adults and EUR 12 for children
  • Rollaway bed fee: EUR 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Arabic

English

Italian

French

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Accessible facilities

Other

Elevator

Concierge services

Breakfast available (surcharge)

Laundry facilities

Television in common areas

Safe-deposit box at front desk

24-hour front desk

Number of restaurants - 1

Parking (limited spaces)

Free self parking

Number of bars/lounges - 1

Vending machine

Uncovered parking

Wheelchair accessible (may have limitations)

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Well-lit path to entrance

Hotel reviews

8.2
Excellent161 Verified Reviews
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Cleanliness8.8/10
Service8.4/10
Comfort8.8/10
Condition8.4/10
Amenities7.8/10
10/10
Exceptional
Jasmin, 28 Apr 2025
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Staff was friendly and welcoming. Rooms were comfortable and clean. Very nice atmosphere.

10/10
Exceptional
Marco, 19 Apr 2025
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In the heart of EUR area, close to shopping center and surrounded by green areas. Recently renovated, great value for money!

4/10
Poor
Oscar, 07 Apr 2025
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I’ve been to Rome and stayed in Eur 10 times. Several times at the Shangri-La. Unfortunately, this most recent stay will be my last at the Shangri-La. When I entered my room, there was a hand towel folded on the sink vanity with what appeared to be vomit on it. See photo. I then opened the “cleaned” toilet (they took the time to put a piece of paper on it to show it has been cleaned) with poop marks on it. I went to the front desk since I was headed to dinner and told them about this. The gentleman at the front desk seemed to take it seriously and said he would send someone right away. When I returned from dinner, someone had been in my room because the vomit towel was refolded into its spot and the toilet seat closed - but neither were cleaned. I called the front desk and said at this point it was late and to please move me to a new room. They said there was not a single available room at the property but they would send someone. A porter - not housekeeping - showed up to my door 10 minutes later. He had no idea what was going on. I explained the situation. He offered to bring new towels. I said someone had to clean the toilet as well. He returned with some spray, sprayed the toilet, and left. Any decent hotel would have checked to confirm the issue was actually fixed. No one checked before I returned to the room after dinner. No one asked when I checked out the next morning. No one seemed to care. Goodbye Shangri-La.

2/10
Poor
Ledia, 02 Apr 2025
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The room smells like cockroaches spray. We could barely stay in. This was not a Shangra --La experience but a motel at some dungy area.

8/10
Excellent
Francine, 03 Mar 2025
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Very clean, very inviting reception area. Friendly staff, most of them. Rooms are spacious, maid service everyday. Points to mention rooms very warm. Good choice for breakfast although eggs and bacon not warm when kept in the warmers. Toaster not very good had to put bread through toaster 3/4 times. Only one restaurant close to hotel which you have to book as busy, but plenty in area if you are keen to walk or have a car for people who have children. Metro 10 mins down the road to hotel, easy to use and tickets are cheap, bus links from hotel are good as well. Great place to stay if you are running the Ostia half marathon everything is on the doorstep of hotel. We had a lovely stay

8/10
Excellent
Julie, 28 Feb 2025
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We stayed because of it's proximity to the Palazzo Dello Sport (easy walking distance), for a concert. It was very near a busy road and it took us a couple of days to work out that walking maps avoided these main roads. We were about 11k from central Rome but once we realised, the distance to the Metro station was only about 10-15mins away, along the main road and there was a regular bus. Travel was reasonable. The hotel itself was reasonable for what we used it for. Staff were friendly and the room clean & beds comfortable. Well stocked with toiletries & complimentary products, including slippers. Price very good for 4 of us. We were allowed to keep the room for longer due to a late flight at short notice and for a reasonable price. Breakfast was ok, continental style with a lot of sweet breads/pastries/cakes. There is currently building working to increase the number of rooms and to provide a swimming pool. The gym was quite good for the size of the hotel. Oddities for us were the tiny paper cups for hot drinks in the room. No milk (we were charged 3 Euros for a glass of milk). The patio door in the room only had a handle on the inside so it the door slammed you could get stuck on the balcony! It was also incredibly hot in the room (although to be fair, we could have asked for help with this). The day before we left we also discovered a huge shopping mall (about 5 mins walk away), Euroma 2 :) Would have been ideal to have written information in the room to help navigate.

10/10
Exceptional
Samantha, 22 Feb 2025
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Excellent staff clean hotel

Stay here due to is close proximity to the palazzo dello sport after a concert. Short walk to the metro to get straight to rome termini to go site seeing. Consierge where brilliant and so helpeful after google maps had been useless. aclean comfortable and great size bathtub for hotel room

6/10
Fair
hsingyuan, 10 Feb 2025
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It’s rather new property, but I expect to receive a bottle of water each day. Clean, far away from any public transportation.

10/10
Exceptional
mary, 23 Jan 2025
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It was a wonderful stay! Everyone was so pleasant, kind and helpful.

10/10
Exceptional
Poornachandra, 09 Jan 2025
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Great experience

8/10
Excellent
Daniel, 03 Jan 2025
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Great hote

10/10
Exceptional
Mark, 07 Nov 2024
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The hotel was very nice.

8/10
Excellent
Verified traveler, 02 Nov 2024
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Really good and super accommodating staff in the kitchen.

10/10
Exceptional
Craig, 03 Oct 2024
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Amazing breakfast

6/10
Fair
Juvy, 18 Sep 2024
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The room is huge and clean. No coffe maker obviously no Coffe in the room. No luggage stand. We literally have to place our luggage’s on the floor. Elevator not working most of the time. Some staff are accommodating. In our day of our check out it was raining heavily. female person in the front desk she was on her cell phone made me wait. I ask for service umbrella since it was pouring rain she did not even look up to reply with a Big NO!!!

6/10
Fair
Sidi, 13 Sep 2024
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Need to work on customers services

8/10
Excellent
Paula, 12 Sep 2024
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Nice & clean hotel conveniently located across a shopping mall. Front desk staff not friendly at all. Restaurante workers and bell boy are very polite and nice, thanks Antonio!

8/10
Excellent
Dean, 05 Sep 2024
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Nice hotel

10/10
Exceptional
Paul, 24 Aug 2024
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The bedrooms were clean and very comfortable. The staff and service were always very helpful and accommodating. Nothing was too much for them. I would definitely stay here again.

10/10
Exceptional
Lin, 24 Aug 2024
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Service is good. Front desk is very helpful

8/10
Excellent
Trisha, 27 Jul 2024
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Staff were very friendly and helpful. Only a 10 minute walk to the mall and 20 minute walk to metro station. Rooms were comfortable and hotel provided ample soap/shampoo/towels.

10/10
Exceptional
james, 21 Jul 2024
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Beautiful entrance lobby. Breakfast was slightly lacking. But is included in price, so is to be expected. Hotel was very clean, well presented and was very very quiet at all hours

10/10
Exceptional
qamar, 17 Jul 2024
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Good customer service and reception

10/10
Exceptional
Miguel Onassis, 10 Jul 2024
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The staff from the desk very amiable!

10/10
Exceptional
Erika, 29 Jun 2024
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The hotel is lovely and the rooms were perfect for my large family. Bathroom was generously sized and we appreciated the available mini-fridge. Staff was patient and helpful. It’s not in a walkable area but there is a nice grocery across the street.

10/10
Exceptional
Vishakha, 17 Jun 2024
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Lovely staff

10/10
Exceptional
Jose, 09 Jun 2024
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The front desk personnel was amazing. Very friendly and accommodating.

2/10
Poor
Marco, 22 May 2024
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Not a nice place to stay

4/10
Poor
Amanda, 21 May 2024
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This is NOT an actual Shangri-La. They are just using the name. There was a huge bug in our room and an ant in the bathroom. Staff was not super friendly or helpful. The location is terrible to do anything other than a short drive to the airport.

10/10
Exceptional
Josie, 10 May 2024
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Just a short train ride out from centre of Rome, station is close by. Nice to stay out of the hussle and bussle. Shopping centre across from hotel. Great location. comfortable clean rooms.

6/10
Fair
Peter Marilyn, 19 Apr 2024
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Hotel is quite good however our room (2004) was noisy at night because the wall at our bedhead was adjacent to the stairwell, and so we could hear residents arriving after midnight; this kept us awake. Nice bathroom, comfortable bed. No tea/coffee facilities in room.

6/10
Fair
NAZEERAHMED, 03 Apr 2024
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We stayed over the easter bank holiday weekend, The hotel is good for business meetings and conferences etc. Not so much for families and tourists, away from all the tourist attractions and will work out more expensive as one will rely on taxi for everything. Each trip to city centre or tourist attraction will cost you 60 to 90 euros return. The hotel facility are good, not so much varieties at the breakfast, lunch and dinner. You dont even get water bottles from the hotel, you need to fill your own water bottles from the restaurant only when its opened, have wending machine in the corridor but sometimes doesn't work. No swimming pool, we and our kids were very disappointed. We wouldn’t recommend for family stay, you have much better hotles in the cmtown centre with most of tourist attractions and restaurants within the walkable distance and will save lot of money.

4/10
Poor
Laxman, 31 Mar 2024
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They Turn off Ac and don’t turn ON in month of March, April. We had no fan, this was so bad I room that we stayed out in Rome most to the time .

8/10
Excellent
Ronnie, 16 Mar 2024
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Value for money

The room, although not overly spacious, was quite pleasant. It comfortably accommodates two people and appears to have been recently renovated. Additionally, the hotel's proximity to the mall makes it very convenient. I definitely plan on returning in the future.

10/10
Exceptional
Dewi, 28 Oct 2023
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.

10/10
Exceptional
Mithran, 25 Aug 2023
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Nice & clean hotel. Very clean & modern rooms. Stayed 4 nights. 15 min Taxi ride to most tourist attractions. Good breakfast. Staff were friendly & helpful.

10/10
Exceptional
Sarnjit, 18 Aug 2023
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Really nice and luxurious staff are really nice and helpfully Good to go with family rooms are practical

10/10
Exceptional
Maurizio, 16 Aug 2023
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Amenities were great..location great

10/10
Exceptional
Brian, 10 Aug 2023
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A little gem in Eur!

Love this hotel - simple and does the basics right! Great service, strong Wi-Fi and amazing staff

10/10
Exceptional
Christ, 02 Aug 2023
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A

6/10
Fair
Arthur, 24 Jul 2023
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the property is good if you have a car if not there is no transportation around close by., and when it is very hot it is brutal. So I will not recommend this hotel to anyone who does not have wheels to get around. very disappointed with this choice especially since i had children with me.

2/10
Poor
Shailendra, 11 Jul 2023
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Door wasnt closing, room wasnt what was booked and took an hr to get a toom

2/10
Poor
Chad, 16 Jun 2023
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Very unfriendly staff, unhelpful. Could not turn on lights without all of them coming on. We were in a room next to the staffs smoking area.

8/10
Excellent
Man Hon, 05 Jun 2023
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A shopping mall with food court and supermarket nearby.

8/10
Excellent
Shubin, 04 Jun 2023
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Very good breakfast!

10/10
Exceptional
Tim, 04 Jun 2023
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Very convenient for the airport

4/10
Poor
Vinita, 03 May 2023
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Worst stay in Italy

Rude staff. Zero attention towards customer. A big zero in hospitality. They didn’t clean our room even after reminding them severely time. The room didn’t even have glasses for water. They cut down the cooling every morning. I woke up in sweat.

10/10
Exceptional
David, 23 Apr 2023
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A great hotel outside the city center but has free parking which is valuable if you have a car you need to park! A metro is close by and the rooms are very spacious! The breakfast is great as well but the scrambled eggs are a bit watery, the one thing the hotel can work on is how to make better scrambled eggs but other than that it is amazing!!!

6/10
Fair
HOSAM, 25 Sep 2022
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The room was so dirty we stayed for one night

6/10
Fair
Rosa, 24 Sep 2022
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The hotel was very clean and nicely decorated. Unfortunately there weren’t any restaurants or shops within walking distance. Nor was there any metro nearby.

10/10
Exceptional
Ken Pui Fai, 19 Sep 2022
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slightly further from the city centre of Rome. However, it’s located at a more urban area. Definitely felt safer than in center of Rome. Taxi from center or Rome is about $25-$30 euro. So, not too bad.

4/10
Poor
Payal, 26 Aug 2022
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Terrible

It has lot of mosquitoes and bugs. Breakfast is terrible. No water in room. Room service is bad. Location is far from tourist places and airport. Only good thing was air conditioning

2/10
Poor
Marie, 09 Aug 2022
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Close to airport and that is why we stayed one night. But do not eat here food is horrible and when I asked for a refund they could not figure out how to refund my 93€ Yep 93€ for absolute horrible dining. It was like you left Italy. We ate so well our whole trip to Italy (2weeks). But our last meal was a disaster. Eat before you go and stay here. Oh and request many towels towels are not hotel quality towels.

4/10
Poor
Marek, 18 Sep 2021
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Marek

Food in restaurant was terrible - my chicken was over cooked and with mountain of salt. I asked for Margarita and also was disapointing. Breakfast - ok it was Italian style sweet... I was waiting 75 minutes to get iron and ironing board.

10/10
Exceptional
Verified traveler, 16 Aug 2021
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This is my second time staying at Hotel Shangri-La and I love it! There is free onsite parking (try parking anywhere else in Rome and you will pay fifteen euro a day), the staff is incredibly kind, the air conditioning is great (I visited Rome during a heat wave but my hotel room was the perfect temperature the entire time), and the metro is ten minutes away. It is a little bit out of town but a short metro ride into town and worth the trade off to park onsite for free.

10/10
Exceptional
Gina, 27 Jan 2020
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A beautiful hotel.

8/10
Excellent
Verified traveler, 22 Dec 2019
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Hotel was really clean, room was great, breakfast was yummy!!

8/10
Excellent
AURELIA, 28 Apr 2025
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Colazione confusionaria. Parcheggio non garantito: i posti per gli ospiti sono pochi e non sempre c'è possibilità di parcheggiare. Una delle signore alla reception particolarmente scocciata e con scarsa disponibilità all'assistenza al cliente.

4/10
Poor
IMED, 23 Apr 2025
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L'hôtel est vraiment loin du centre .dans l'annonce cest dit que le centre est a 10 min alors que c'est archi faux .

10/10
Exceptional
Barbara Maria, 17 Apr 2025
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Camere nuove

Camera spaziosa e pulita, un po’ lontana dalla reception

8/10
Excellent
Annaclaudia, 12 Apr 2025
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Posizione scomoda, struttura scomoda, camere dislocate in più distretti, nella stanza manca bollitore per the , caffè, come invece accade in tutti gli hotel del mondo. Assoluta discrepanza tra prezzo ( molto alto) e servizi. Esperienza assolutamente da non ripetere

10/10
Exceptional
Antonello, 12 Apr 2025
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Tt bn

8/10
Excellent
Marianne, 19 Jan 2025
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Bel albergo - zona interessante

4/10
Poor
Giulio, 03 Jan 2025
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Ho scelto la struttura perché indicava la presenza di un parcheggio e perché aveva un livello (4 stelle adeguato). Sfortunatamente non ha risposto alle mie aspettative. Il parcheggio era pieno e chiaramente inadeguato al numero di ospiti e al fatto che si trova distante da mezzi di trasporto pubblici. Alla mia richiesta di aiuto il personale mi ha congedato rapidamente indicandomi un posto in divieto di sosta all’esterno e con un “faccia un po’ lei”. I servizi si sono dimostrati inadeguati anche per l’attitudine generale del personale. Arrivato insieme alla mia famiglia con 6 valigie abbiamo dovuto far fronte all’assenza di un servizio di’ facchinaggio e nessuno del numeroso personale alla consierge si è offerto di aiutare. Le stanze sono recentemente rinnovate e ben pulite questo devo darne atto, sono tuttavia in prossimità di una ruomorosa via di Roma e con scarsa insonorizzazione.

10/10
Exceptional
Andrea, 01 Dec 2024
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Bella struttura nuova e pulita, Comodissima per andare al palazzetto dello sport a soli 10 minuti a piedi.

8/10
Excellent
Michelle, 26 Nov 2024
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Lo Shang Ri La è un hotel 4 stelle situato nella zona EUR di Roma. È molto ben arredato, luminoso e composto da più edifici con una sorta di piazzale interno. Nel complesso è stata una buona esperienza, tuttavia qualche piccolo accorgimento in più avrebbe aumentato il livello della struttura anche nel concreto e non solo nell’apparenza… Al check-in ci sono state date pochissime informazioni, ovvero solo info sul pagamento della prenotazione e condizioni per eventuali servizi extra/cibo sempre a pagamento. Non ci è stato presentato l’hotel per come è composto, non sapevamo dove fosse la sala colazioni, non ci è stato detto quale fosse il numero da chiamare per parlare con la reception. Le indicazioni su come raggiungere la camera sono state brevi ed essenziali, infatti non l’abbiamo trovata subito perché non sono state esplicative. La cosa che meno ci ha fatto sorridere è stato trovare il mini bar della camera completamente vuoto: all’interno vi erano solo 2 bicchieri di plastica preincartati. È vero che nei corridoi che portano alle stanze ci sono dei distributori di cibo e bevande, ma da un hotel 4 stelle all’EUR di Roma ci si aspetta ben altro, un mini bar vuoto in camera non ha senso di esistere. Nota dolente e deludente, la pulizia del termoarredo. Vi era un centimetro di polvere tra i listelli del termoarredo, luogo in cui vengono posizionati gli asciugamani. Per chi è allergico alla polvere non è d’aiuto. Prima di ampliarvi, curate i dettagli!

10/10
Exceptional
Maria, 18 Nov 2024
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Speriamo di ritornarci…

Siamo soddisfatti di questo soggiorno.

10/10
Exceptional
Elena, 28 Oct 2024
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Posizione strategica per chi come noi doveva partecipare ad un concerto, infatti solo pochi minuti a piedi separano l'hotel dal palazzetto. Silenzioso. Ceck-in veloce e cordiale

8/10
Excellent
C., 28 Oct 2024
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Prima voor business trip

Rustig hotel, nette kamer, shopping mall dichtbij gelegen

8/10
Excellent
Antonio, 03 Oct 2024
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Il bar della struttura non è all'altezzadi un quattro stelle, barista incluso,

8/10
Excellent
Nunzio, 30 Aug 2024
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👍

10/10
Exceptional
Jamilla, 11 Aug 2024
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Excelente hotel en Eur

Excelente hotel en la zona de Eur. Muy cómodos, limpio, excelente atención. Creo que el desayuno podría mejorar en relación al hotel y que lo cobran aparte, no es malo pero es fácilmente mejorable

8/10
Excellent
Arvisch, 23 Jul 2024
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Mooi en schoon hotel Je mist alleen nog een zwembad Wel weinig parkeer

8/10
Excellent
Lorenzo, 11 Jul 2024
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Bello

10/10
Exceptional
Elisabetta, 23 Jun 2024
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Struttura eccellente, pulita accogliente. Colazione eccezionale. Assolutamente consigliato

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