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15 May 2025
Thursday
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16 May 2025
Friday
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2 Adults - 0 Child
1 room
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Hotel Description

A stay at Hotel Santika Mataram - Lombok places you in the heart of Mataram, within a 15-minute walk of Mataram Immigration Office and Islamic Center NTB. This hotel is 8.9 mi (14.4 km) from Senggigi Beach and 1.1 mi (1.7 km) from Mataram Mall. Make yourself at home in one of the 123 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and slippers. Conveniences include safes, and housekeeping is provided daily. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

Property confirms they are implementing enhanced cleaning measures

Gap period enforced between guest stays - 24 hours

Property does not require health documentation at check-in

Pets not allowed

Check-in from: 2:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Important information

Special Instructions
Front desk staff will greet guests on arrival.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Minimal age
18
Spoken Language

Indonesian

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Childcare

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Concierge services

Laundry facilities

Children's pool

Safe-deposit box at front desk

Free newspapers in lobby

24-hour front desk

Business center

Number of restaurants - 1

Number of meeting rooms - 1

Number of outdoor pools - 1

Snack bar/deli

Free self parking

Number of bars/lounges - 1

Terrace

Banquet hall

Wheelchair-accessible path to elevator

Wheelchair accessible – no

Hotel reviews

8.0
Excellent36 Verified Reviews
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Cleanliness8.0/10
Service8.4/10
Comfort7.8/10
Condition8.0/10
location10/10
Neighborhood7.2/10
Amenities8.0/10
6/10
Fair
Noval, 06 Jan 2025
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-

8/10
Excellent
VIAR, 31 Dec 2019
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Pleasant Stay and location is central

We stayed at Hotel Santika for two nights. As a stop station after a long holiday in Gili islands, our stay at the hotel was perfect. For our family (with kids) we stayed in 2 superior rooms. Overall it was a pleasant stay. The rooms are clean, the breakfast is also perfect with a lot of traditional foods. What is quite remarkable for us was the dinner with live accoustic music...very relaxing. Thank you , we would definetely come back again.

4/10
Poor
Sameh, 28 Oct 2018
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Not Satisfied

Not like the pics nor was it good value for the money definitely wouldn’t recommend it it stay there again. Many of your properties are not what are advertised.

8/10
Excellent
Eugene, 29 Mar 2018
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Comfortable stay.

We stayed at this hotel for one night and really enjoyed our stay here. The beds were super comfy, the rooms are just right for a couple with an infant. The hotel breakfast was good. Location is pretty good too as there is a night market just across the road. Would come back!

8/10
Excellent
eko budi, 01 May 2017
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all service was good... will stay here next trip..:)

10/10
Exceptional
Boyke, 19 Apr 2017
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Exelent place to stay at Mataram...

Breakfast was amazing....

6/10
Fair
a.b., 22 May 2016
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Good location, friendly staff, but very noisy

We were given room 209 which is facing the street and the park opposite the hotel and we cant sleep, the noise of the motorbikes with very loud exhaust was the nightmare, the noise from all kinds of activities at the park is unbearable. Otherwise, staffs are friendly even though they are not knowledgeable about what surrounding shops are selling so we ended up doing "city tour" in a taxi to find it. Will we stay again? May be not just for the fact that it was too noisy for us.

6/10
Fair
Verified traveler, 03 Jan 2016
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standard room in the middle of 'dead' city.

no fridge (ice upon request), no hair drier (need to ask for them)

8/10
Excellent
LUI, 23 Nov 2015
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good hotel with excellent breakfast

got food poisoning after eating sate in a restaurant in city. must beware of unhygienic food outlet and their way of cooking.

10/10
Exceptional
s, 27 May 2015
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Go there!

Fantastic staff, beautiful lobby, swimming pool yes, food, all good.

8/10
Excellent
Ahmad Johar, 30 Dec 2014
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Fun family trip

We stayed for five nights. Overall the hotel is worth the money. The breakfast menu could be better with regular menu rotation,other wise after three days, you are not looking forward for your breakfast. The swimming pool was good. Easy acces for those on wheelchair.

8/10
Excellent
Peter, 08 Apr 2014
expedia-logo-v2.pngTraveller

This is a very nice "mini" luxury hotel

Had a very nice 2 day stay at the Hotel Santika in Mataram. I'm going to mention the location first....it is 10 blocks every direction from anything but office and government buildings. So definitely not a place you walk out the door from looking for a restaurant or a store. I gave it 4 out 5 stars only because of the location. Otherwise it was a great hotel and excellent value. The room was definitely a great place to sleep, very comfortable. There is a small air conditioned weight room and a small outdoor pool which was nice. Lobby and common areas were good. And they also have an excellent breakfast buffet which I enjoyed very much. If you have a car or are taking taxis everywhere (nobody seems to walk in Indonesia anyways) this is an excellent choice if you need to stay in Mataram.

8/10
Excellent
sschew, 04 Nov 2013
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Nice Hotel.

Nice Hotel. Good location, convenience access to beach front.

8/10
Excellent
Edvin, 22 Oct 2013
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Excellent service

The staff are extremely helpful and friendly. You get a nice welcome drink on arrival. Definitely include breakfast as it is amazing - the choice of food exceeded expectations.

8/10
Excellent
dionisius, 29 Mar 2019
hotel-logo-v2.pngTraveller

puas

sesuai dengan deskripsi hotel dan fasilitas ok punya. Terimakasih santika dan hotels.com

8/10
Excellent
Verified traveler, 07 Oct 2018
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Recommended

Overall bagus

4/10
Poor
Alice, 28 Jan 2018
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The room feel dirty, esp the bed. I couldnt sleep.

The bed uncomfortable, felt dirty and not clean. The room very average, i dont think the staff clean the room very well. The toilet smell. No minibar and refrigerator. But the location is good.

10/10
Exceptional
Ronally, 16 May 2016
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bermalam di Santika Mataram jelajahi Pulau Lombok

saya berharap hiasan dalam kamar mampu mengajak tamu untuk mengenali proipinsi Nusa Tenggara Barat

8/10
Excellent
giorgia, 25 Jul 2015
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Buon albergo in centro a Mataram

Camera pulita, spaziosa, ma poco insonorizzata. Ottimo il ristorante interno, abbondante la colazione

10/10
Exceptional
Ray Thom, 19 Jul 2015
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Good clean hotel

Nice and clean hotel with full service from the staff. The breakfast was nice and the prices was good. The area around the hotel is not walking friendly and you have to drive around

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