Great service great food excellent

Good time

Fue un plancetero y acomedor muy limpio su desayuno muy variable todos muy servicial

Didn't like the pillows.... Buffet dinner was very expensive

Client satisfait

Un special remerciement a Mr hassan à la reception

Riad Ennakhil is by far the excellent hotel I have ever stayed in. Very clean rooms and space, very nice, professional and friendly staff. Thank you Riad Ennakhil and I will be back soon.

This hotel is clean however food is the same everyday even the lunch and evening menu. Not worth going all inclusive. We had to get taxi evey evening so we could eat which to be honest wasnt cheap. If the hotel catered more food and varietys then we wouldnt have spent 2100 Dirhams in 6 days!! Hotel price definitely not worth it just so you have clean surroundings. You have to pay for water which 25dh compare to 4 outside but you cant bring food or water from outside. Hamnam was.nice and worth the price but was annoying that you have to pay for the sauna and jacuzzi. Outside swimming pool is nice and free but they play the same music all day long. I would say this hotel is not for family with kids more for couples or even honeymoon couples as it is quiet and out off the way from other tourist attractions. Restaurant manager is very lovely and good at having a banter with you and staff who stand by the front door very friendly and wiling to help.

overall good stay but read the details

It was a good stay. Since it was so hot in Marrakesh, we bought 4 bottles of water, but one person (seems like a director) didn't allow us to bring them to the hotel, we asked why? he asked how much we paid for our stay, we said just over a 100$ a night. he said, this hotel can go forward with a minimum of 200$ a night, so to compensate, they try to sell other services

The hotel was very clean. They need to put more varieties to their breakfast (the options are very limited). The swimming pool was very clean

The staff at night shift was very unprofessional. While checking in they couldn't find our reservation and wasted about an hour

The rooms and breakfast are good. Some of my colleagues found challenges dealing with staff though

Hotel staff especially reception, gave no details of anything at check in. Just given room key - no offer to take bags up even though we had a child with us and pram. No one can speak or understand English. We wanted to book excursions through the hotel and were told there's nothing to book just take a taxi wherever you want to go. We got dumped in the middle of no where by a taxi - the driver had no clue where we wanted to go. Morrocans can't remember the names their own sites or points in the city. All of them looking to make a fast buck out of tourists - saying taunting words like is one dirham too much for you to pay ? The next day after complaining to the same hotel manager, he miraculously pulls out a folder to book excursions and day trips via the hotel. Rooms sub par - very dusty felt like a smokers room. No slippers - towels hard and disgusting. Breakfast - very poor - barely any choice and hard stale bread served every day. Would not book here again - this is not a 5 star hotel at all.

The garden view overlooked the main road. The reception staff were unprofesional. I reported several issues, none were addressed.

I loved my stay here, the staff were very helpful and friendly. the room was beautiful, friendly staff a peaceful nights sleep here.

As I am sure you are aware I was out here on business, there just happened to be a national truck drivers strike the day i arrived and my shipment could not be delivered.I had booked for 11 days and used only 5 of them. When I informed the hotel I was going to be leaving early they informed me I probably wouldn't get any money back, but as I was returning in a week they could let me have the days in lieu... Obviously on my return I was not given these days just the run around from manager to manager to a point that I checked out and went to a hotel just around the corner. Not only have they lost my business they have lost the business of a rather company here in Marrakech who I have reported this to. I guess if you just come out here and spend the time you booked then it is nice place, staff very helpful until you get to management level..

Excellent building but horrible service..

Excellent hotel but lousy service.. took us 2 hours to check in at 2:00 am in the morning.. staff just wouldn’t except our booking and wanted payment upfront even though it was prepaid by hotel.ca.. very frustrated.. 71 yrs old was fainting as it was a log day of journey and heat.. temps were at 38*C.. asked was water to drink and they wanted to be paid on the spot.. very rude and ignorant staff.. they need to improve their customer service... spiders in the rooms as it’s a big hotel and they gave us rooms that weren’t used for a while..

You will not find better

A beautiful Palace. Large comfortable clean rooms. A large, intelligent and obliging staff. You have to be there to fully appreciate its beauty and comfort. Everything works perfectly, including the English, French and other language TV stations. PERFECT

Bad experience

I didn't like it there was no animation. The breakfast was a disaster there was hardly anything to eat. The bread was horrible No cafe machine , there was absolutely nothing. Buffet for dinner there was hardly something and it was tasteless..... No animation very quit during day or night the bar close at 23h00 as well no A.C. no music. Nothing for the children no clubs... anyways it was a very bad experience. Staff hardly any people. O feel sorry for them they are doing a lot of work. The only thing who was good it's the pool

not ready to accept guests

checked in as planned, generally neat and tidy, comfortable room. in the room- no facility for coffee or tea, not even a bottle of water, mini bar not even connected to electricity, let alone some drinks. information card on the desk said to dial 9 for reception, it was the wrong number, I had to step outside the room and ask one of their staff, wifi is available but no password in the room, you have to call the reception. Safe deposit locker available, but no information available how to use it, contacted the reception and they said they can send someone to check it. air con in the room failed several times, thermostat in the room was faulty, everynight you have to call the reception to send somebody to correct it.Third night of the stay after several attempts to correct the aircon, I decided to leave the patio door to balcony open all night so that I could get some sleep. Finally I decided to cut short my holiday and return home three days earlier than planned. the web site said there is an indoor pool and spa, but there is nothing like that, there is only an outdoor pool which is not heated. restaurant- 1st night I went to have some dinner- I was given a menu card printed in French, asked for one in English but they didn't have one. the food was not appetizing and was over priced. location- it is in the middle of the desert, you will struggle to find a taxi, the hotel will book taxi for premium rate, but you can get a taxi for much less from the town for your return trip.

De spa faciliteiten niet proper en niet allemaal open, gym smerig. Kamer zelf is goed enkel de badkamer is gedateerd

The hotel is nice... BUT it's really badly runed. The staff does a really bad job, they only clean when you tell them, and the cleaning I really bad. The gym is poorly serviced and 0 of 3 treadmills were running. There is so much I could say that was under all expectations. But I don't want to use mor time on it. Book another hotel and do you self a servic..

Boa estadia

Estadia boa Atendimento não foi dos melhores Café da manhã razoável

Rooms were not clean. Bad quality brrakfast. This should be 3 stars hotel not 5 stars one

Ik vind het een mooie hotel met een prachtige zwembad maar het ontbijt was vreselijk de meloen was gewoon zuur door de warmte. Ik zou adviseren om de ontbijt kwaliteit wel te verbeteren want het ontbijt paste niet bij het hotel

Bon rapport qualité /prix Petit déjeuner copieux

Je le conseille fortement

Bonjour , super séjour au Ryad ennekhil le personnel est accueillant , la piscine et grande et propre . La chambre était propre et le petit déjeuner correct . Point négatif : la localisation, un peu loin du centre de Marrakech (20 minute en taxi ) , du coup si on prend un taxi c’est vite chère . Point positif : hôtel familial calme , parfait pour les couple et les familles . Hôtel propre. La literie confortable ++++ avec des lits kings size .

Ótimo custo benefício

Atendimento excelente na recepção, restaurante deixou a desejar e a comida não vale a pena. Quarto confortável. A piscina é sempre convidativa.

飯店泳池與餐廳景觀很美，只是週遭比較荒涼，飯店內的小零售店入住期間(5天)都沒有開張過，有點不方便。無線上網時有時無，也是比較困擾之處。

Hotel loin de valoir 5*. Accueil moyen. Etat salle de bain robinetterie nul. Excentre. Pas de jardin. SPA basic. Propre mais service pas en rapport

Zeer slecht ontbijt. Absoluut niet wat er staat vermeld op de site. Oud brood, slijmerige jam enz. De kamers hadden geen voorzieningen. Geen waterkoker, thee, koffie glazen in de badkamer, telefoon maar die was stuk. We mochten zelf geen water buiten het hotel aanschaffen. Dat moest naar binnen gesmokkeld worden.

Don’t do it.

This hotel is masquerading as a 5 Star hotel whereas it is a 3 Star hotel at Best and that’s being generous. The upkeeping and overall Vibe at the hotel is of a bad standard. You have to chase housekeeping to ensure your room is cleaned but they Seem to have a habit of trying to Enter the rooms when not needed. On a positive note the Security at the front are pleasant as Well as the Brown uniformed guys. You Will require a lot of taxis to and from the hotel as the location is really bad if you want to visit the main City.

Très bel hôtel. Cependant à notre arrivée nous n’avons pas eu la chambre demandée (vue sur les jardins) car « certains clients avaient prolongé leur séjour » je ne trouve pas ça très professionnel. Sinon rien à redire sur le reste : l’hôtel est magnifique, propre et le personnel très gentil.

Excellent je recommande et surtout l’équipe au petit soin auprès de c’est client

Hôtel accueillant / petit déjeuner pas terrible / chambre confortable

Tres bien accueilli bon hotel

Tres bon sejour hotel super tres propre personnel au top

c'est bien pour se détendre

agréable détente et le personnel est très bien la vue sur la piscine est jolie le soir manger en terrasse

von Sonntag bis Mittwoch keine frischen Brötchen.

Rustig schoon hotel

Super fijn hotel, mooi ingericht. Bedden liggen heerlijk. Met de auto zo in het centrum.

Séjour agréable

C'est la deuxième fois que nous sejournons dans cet hôtel. Bon rapport qualité prix le personnel est très accueillants. Je recommande vivement

Nice hotel, good location

We had a pleasant stay. The rooms where so clean. Everyday we found our rooms cleaned up. Also very nice that the room had a lot of space. Nice pool. Breakfast also good. Only thing is the bad service if you want to eat lunch, we waited for an hour. Also we saw alot of other people complain about the service and food. Food was bad. Still i would recommend it for sure! just eat dinner outside!

bof

Le service est médiocre sinon l'hotel est bien situé

Nul

Le service catastrophique!! j'ai etait bloquer deux fois a la reception car ils ne m'ont pas reconnu pendant plus de 30min c'est du n'importe quoi je n'ai jamais vu sa de ma vie. 1h pour un coca, room service unmangeable

Hotel Nice. Pool Nice

Hotel Nice. Pool Nice. Service must be improved if 5*

Hôtel Magnifique et très propre

Très bon rapport qualité prix , l'hôtel est magnifique et le personnel est très à l'écoute.

Leuk hotel maar niet dichtbij toeristische plekken

Mooi hotel en veel personeel niet allemaal evem vriendelijk alles werd goed schoon gemaakt en gehouden en je kon er lekker eten

Très bon potentiel

Séjour Agréable, ambiance reposante.

Hotel acceuillant

Hotel tres propre, les personnels tres acceuillant. Le buffet au petit déjeuner est Top! inconvenient : Wifi tres faible dans tout l'hotel

Dommage pour le petit déjeuné

Très très bel hôtel calme dommage pour le petit déjeuné qui n est pas assez varié

Hotel génial

Personnel très agréable et professionnel, serviable

recommandable

au global l'hôtel est recommandable, j'ai surtout apprécié le personnel de restaurant qui est au petit soin de client. par contre le fait que le SPA est tjrs en travaux m'a beaucoup refroidi il fallait au moins le mentionner au client avant réservation.

Hôtel ouvert depuis 2 mois

Pas de chauffage dans la chambre ,alors que le matin il faisait 4 degrés à l'extérieur .A peine arrivé on me dit que la chambre n'est pas payée alors qu'on ma débiter , et le matin avant mon départ pareil ,franchement je n'y retournerai pas.