Hotel Puclaro
8.4

Excellent

65 Guest reviews

8.4
Excellent
65 Verified Reviews
Read all reviews
Cleanliness8.6/10
Service8.2/10
Comfort8.2/10
Condition8.4/10
Neighborhood8.6/10
Amenities7.4/10

Marcelo Olivares 133, Vicuña, Chile. See map

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Spa
Entertainment
Smoking areas
Business facilities
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Hotel Description

Located in Vicuña, Hotel Puclaro is in the mountains, within a 10-minute drive of Elqui Valley and Puclaro Dam. This hotel is 8.4 mi (13.5 km) from Plaza de Vicuna and 8.4 mi (13.5 km) from Torre Bauer. Make yourself at home in one of the 12 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads. Conveniences include blackout drapes/curtains, housekeeping is provided daily, and cribs/infant beds (complimentary) can be requested. Featured amenities include multilingual staff, microwave in a common area, and refrigerator in a common area. Free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

No elevators

LGBTQ friendly

Professional property host/manager

Pets not allowed

Check-in from: 3:00 PM
Check-in by: 9:00 PM
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available
  • Cashless transactions are available

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

You need to know
  • 24-hour pool access
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
Minimal age
18
Optional fees
  • Fee for cooked-to-order breakfast: approximately USD 12 for adults and USD 12 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Most Popular

Swimming Pool

Free WiFi

Parking available

Dining services

Concierge

Spa

Entertainment

Smoking areas

Business facilities

Other

Barbecue grill(s)

Hiking/biking trails nearby

Breakfast available (surcharge)

Garden

Spa services on site

Multilingual staff

Meeting rooms

Designated smoking areas

Pool umbrellas

Number of outdoor pools - 1

Number of hot tubs - 1

Bicycle rentals on site

Free self parking

Pool sun loungers

Terrace

Shared microwave

Shared refrigerator

24-hour pool access

Uncovered parking

Wheelchair accessible – no

Coworking spaces

Hotel reviews

8.4
Excellent65 Verified Reviews
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Cleanliness8.6/10
Service8.2/10
Comfort8.2/10
Condition8.4/10
Neighborhood8.6/10
Amenities7.4/10
2/10
Poor
Patricio, 26 Jul 2024
expedia-logo-v2.pngTraveller

Expedia shall regulate more these offerings . Limited heating and and healthy using kerosene inside the rooms . Total lack of service if you arrive after 8 pm. No towels and no WIFI in an area with very low internet celular service

10/10
Exceptional
Andrea, 20 Aug 2023
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Exactly what we wanted - room for a group, private outdoor area, a beautiful view, and charming hosts

10/10
Exceptional
Johan, 14 Mar 2020
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Highly recommended!

Beautiful and clean! Slept like a baby. It was offseason and I was the only one there so I can only speak for the room which comes highly recommended.

6/10
Fair
Jordi, 03 Dec 2019
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Great location for fans of SUP, kite-wind Surfers

Let’s put the positives first: there couldn’t be a more jovial, positively minded staff with enormous desire to be helpful. The location is fabulous for SUP, kite and wind surfing fans, since the lake’s surface always stays flat, without a ripple. SUP fans have the ideal conditions in the morning hours, with the constant western wind will come up in the afternoon to the delight of surfers. We are a “mature” couple and albeit we enjoyed the frat atmosphere, we missed a more ample room where we could walk without tripping over our suitcases, or a bathroom with sufficient room to sit down... There’s no restaurant, or anything close to it. There’s communal kitchen, communal refrigerator, communal grill, etc. you are absolutely and completely on your own. Must add that the current management making a sincere effort to improve the conditions. They provide astronomical sessions for the guests, beer tasting, etc. great folks. One last observation: there’s no elevator, but a steep, rocky stairs for you to negotiate with your suitcases.

10/10
Exceptional
Tamar, 10 Jul 2019
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Wonderful Place to Relax and Have Fun!

We stayed at the Hotel Puclaro during our recent trip to Chile to view the eclipse, and had the best time! The hotel is situated in a gorgeous, natural area, and though we are not windsurfers (we can imagine how fabulous this hotel would be if we were) we loved how connected to the outdoors this hotel is. The rooms (called "cubes") are small like advertised but they were big enough for the two of us, and very clean and comfortable with excellent mattresses, luxurious pillows, 100% cotton sheets and gorgeous views of the lake below. We used the shared kitchen which was well organized and fully stocked with basics like coffee, tea, salt, oil, sugar, etc. and enjoyed connecting with other guests in the common areas. We also loved sitting in the hot tub at night and staring at the Milky Way and Southern Cross above. What a treat! The hotel was run by a lovely couple who made sure we had everything we needed, and we are grateful to them for providing us with such a comfortable and memorable stay during our trip. We definitely recommend this hotel if you are looking for an experience that gives you indoor comfort with full connection to the great outdoors. It's a great place to "get away from it all."

10/10
Exceptional
Adam, 19 Jan 2019
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Fantastic stay in the Elqui Valley

Amazing stay at hotel puclaro. This is a gem hidden near the best lake of chile to kite surf. The rooms are super cute, clean and have everything that you need. The vibe is awesome and staff super helpful. We wish we could have stayed longer.

8/10
Excellent
Nia, 29 Dec 2018
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Lovely views

Lovely stay, shame it was only one night. Great hot tub also. Will come again.

10/10
Exceptional
Joan, 15 Feb 2018
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Incredible amazing views!!

We happened upon this Gem of a location!! It sits on the side of a mountain with views of a most amazing Reservoir. You can lay on your bed and watch the kite surfers! The rooms are tiny but very clean. They are meant for only sleeping or resting. There is a delightful kitchen to prepare your own meals with a refrigerator and stove in a common kitchen. We are not kite surfers but they are wonderful to watch! Vicuna, Pisco, and vineyards are nestled in most valleys. The night sky and observatories are a must visit although happen late night early morning hours. Valle de Elqui is a beautiful place, Hotel Puclaro is a compliment to the area!!!! Never had a better view from my room!!!

2/10
Poor
Manuel, 19 Oct 2023
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NO VAYAN, publicidad engañosa y mala atención

NO VAYAN, no es un hotel 4 estrellas se acerca mas a un hostal de segunda, publicidad engañosa el embalse no tiene agua hace 5 años, no cumple con lo que promete el anuncio, no hay vista prometida, no hay servicio de hotel, no funciona la tinaja, el vehiculo lo tuvimos que dejar en la calle, mala recepción, sin seguridad, una escalera que no es apta para niños, personas mayores o con algun problema físico, los cubos (habitación) sin ventilecion y un olor insoportable, sin lugar para dejar bolsos o maletas baño diminuto y para coronar nuestra estadia el dia de salida comenzaron a molestar y presionar a las 9:00 AM y a las 10:30, Veronica me llamo para presionar mi salida siendo el check out a las 11:00 indicando que las mucamas estaban esperando para limpiar y eramos los unicos en el lugar, mala y una experiencia desagradable en todos los aspectos, NO VAYAN.

4/10
Poor
Marcelo, 13 Feb 2023
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Pésimo el hotel, no fue para nada grato hospedarse

Publicidad engañosa, el lugar no es como se muestra en Internet, hay que dejar el auto afuera (en la calle), no tiene estacionamiento privado como me habían dicho, es muy complicado llevar y traer las cosas entre el auto y el cubo, ya que hay que recorrer un tramo largo y subir y bajar escaleras muy peligrosas, en el cubo no hay aire acondicionado, tanto en el día como en la noche es muy caluroso, en la noche no pudimos dormir bien por el calor y los zancudos (muchos) que andaban. La relación precio calidad es pésima, por ningún motivo lo recomiendo

8/10
Excellent
Rosemarie, 06 Feb 2023
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Experiencia en un no hotel

Fue una experiencia distinta. No era facil de encontar personas de la administración. Como recomendación a quienes vayan al lugar. Lleven Raid para arañas y mata zancudos. Ya que al mover almohadas salieron un par de arañas. Revisen las camas por seguridad. Como es un espacio muy reducido quedan las camas pegadas a los muros. Por lo demas es un lugar muy tranquilo y con buen ambiente entre huespedes.

8/10
Excellent
sergio, 24 Jul 2022
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muy buena disposición del administrador, siempre disponible a solucionar y responder

10/10
Exceptional
Luis, 28 Jun 2022
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hotel Puclaro Genial

muy buena experencia todo para descansar y desconectarse

10/10
Exceptional
Francisco, 02 Mar 2022
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Extraordinario Lugar!

Muy buena experiencia! un lugar acogedor y vista privilegiada al embalse. Nos encantaron los Cubos y áreas comunes como la piscina, quincho, hot tub. También las noches entretenidas, en un espacio mágico con la exquisita comida de su Food Truck. Atención atención excepcional de Verónica y Carolina. Un lugar ideal para los amantes del windsurf. Absolutamente recomendable!

10/10
Exceptional
María José, 15 Feb 2022
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Excelente lugar!

Excelente ubicación, atención y preocupación de sus dueñas ideal para ir a desconectarse nos encantaron los cubos, vista directa al embalse y en la noche el silencio y las estrellas que veíamos desde la ventana cenital del cubo le dan un toque muy mágico que solo se vive en Puclaro. Áreas comunes limpias, ordenadas y todo mantenido muy bien. Absolutamente recomendable y visitable en una nueva ocasión!

10/10
Exceptional
Ricardo, 14 Feb 2022
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Estacionamiento gratis (condicional)

Muy buen lugar , al lado de la playa y contiguo a bares y restorantes. Estacionamiento gratis dice …pero son limitados si no hay cupo cuando llegues y deberás quedarte estacionado afuera. (Al menos yo lo dejé afuera y no pasó nada)

10/10
Exceptional
Crisstina, 08 Feb 2022
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Genial magico hermosos todo es una experiencia de desconecion lo ame

10/10
Exceptional
Pablo, 05 Feb 2022
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Fantastico!!

Excelente experiencia, definitivamente un lugar magico, ideal para desconectar y recargar energías y Veronica su anfitriona muy amable, empatica, 100% recomendables.

8/10
Excellent
Romelio, 30 Jan 2022
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El lugar es lindo, tranquilo y sencillo

10/10
Exceptional
Nicole, 17 Jan 2022
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Nicole

Genial!!!! Muy atentos y las cabañas muy cómodas

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