Hotel Lulu, BW Premier Collection

8.8

Excellent

2954 Guest reviews

8.8

Excellent

2954 Verified Reviews

Read all reviews

Cleanliness8.8/10

Service9.2/10

Comfort8.8/10

Condition8.6/10

Amenities8.6/10

I had a great stay at this property. It was about a 15-20 min walk to the parks. Super comfortable beds, great shower water pressure. The floors and walls in the room felt a bit dated but we're clean and had everything I needed. The staff were outstanding, extremely helpful, and exceptionally kind. There were a lot of amenities as well.

Downtown Disney was close

This was a BW premiere hotel, but during our six days day, housekeeping did not stop once even to empty trash or replenish coffee. After three days we called to ask for clean towels, additional tissue and to empty the trash. That was a surprise and a disappointment in a “premiere” hotel.

It was a little pricey but all in all a nice place

This hotel was good for the area two blocks from Disneyland easy walk. Liked how it had a ton of food options within walking distance. Hotel was average was good for sleeping and going. Thin walls can hear everything from baby crying and people just walking in hallway

great proximity to the shuttle cute little hotel in a great location

Walkable to Disney. The AC and fan were not working well

Good location

Excellent

Great people all around, front desk, security and everyone we encounter

3 night stay.

The staff were very helpful and accommodating. The room was clean, bed was comfortable and it was reasonably priced. You are fairly close to Disneyland, about a 13 min walk.

Great price for the quality and location to Disney.

excellent

Great place

Front desk was always helpful and friendly throughout the stay. Received a complementary drink for myself and cookies for kids upon check in. It was chilly outside during our time there so the pool wasn’t really an option but was still nice area to sit and relax, also to play ping pong and other game options

12 min walk to Disneyland

We enjoyed our stay at hotel lulu. A few things we wished it had was parking that was included with the hotel stay. I’ve noticed hotels have been implementing a parking fee, however it seems like that should be included with a stay. Another thing I noticed was that we had no dresser with drawers so we had to keep our items in the suitcase. Staff was great and friendly

It was amazing

Terrible

One night

Stayed for one night, perfect area for a Disney trip. Only thing the door to the room had a slight gap, we could see the hallway light coming into the room.

Not the best experience..

We stayed here several times when it was still the Red Lion. This was our first "Hotel Lulu" experience. There were 3 adult women staying in this room. Upon check-in we were informed that the room had to be paid in full, and no cash accepted. This is the first hotel to have me pay up front vs upon check-out, and the first hotel to not accept cash. The person at the front desk spoke really fast and we had to ask her to repeat herself several times. She didn't look very happy to be there. Once we got to our room the bathroom sink was clogged and filling with water, and we found a prescription pill bottle from the previous person who stayed in the room, which tells me it wasn't cleaned properly. We returned the pill bottle to the front desk and left for the day. Upon return we could see that maintenance came in and fixed the sink. Maintenance also left the toilet seat up (again, no men were in the room with us - just us 3 women) and left dirt on the bathroom floor. The next morning we went downstairs to grab coffee. They charged more for a 12oz to-go coffee cup than the IHOP next door charges for a 16oz to-go coffee. So every day we went to IHOP for coffee, and for a couple of meals. Our beds were hard and we all had sore backs in the mornings. Ultimately, we will not be staying at Hotel Lulu again. We've stayed in several Anaheim hotels and I think we can get a better value elsewhere.

For a property so close to Disney (maybe at most a 15 minute walk from the front of the property to the entrance) great price. Room service was great staff was extremely nice and the walkable distance to restaurants or Starbucks is unbeatable. Definitely my new go to when I go to Disney.

Great stay

Hotel Lulu was very convenient and clean. It was quiet and clean.

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Booked a last minute reservation after our day at Disneyland. Very convenient and friendly staff. Will be staying here again next time

Good hotel! Customer service is great and rooms were clean. It’s about a 10 minute walk to the Disneyland entrance. I loved that the room was ready when I arrived around 8am and price for 2 nights was very fair. Walgreens is around the corner from the hotel which was a plus to get drinks and snacks

Our room was very clean, staff were very friendly and welcoming! Loved that we got complimentary mixed drinks the first night we were there!

Super convenient hotel to stay at if going to Disneyland. Staff was very friendly. Rooms were very nice and clean. I will definitely stay again.

Clean, convenient for going to Disneyland via Toy Story Lot shuttle, and staff was polite and welcoming. Would definitely stay again.

2025 Disneyland trip

It was good.

If you’re going to Disney Parks this is a 12 min walk so very convenient. Our only issue was the $32 parking fee per night. I think that is way too much for parking. Overall this hotel was great if visiting the parks

A good stay for a short walk to Disney. We've stayed at this property several times in the past when it was under different ownership. There wasnt much renovation done at the time of change, just some little LULU decor from what I could tell. Staff is EXCELLENT and the check in cocktail is a fun addition!

The staff were friendly and it was super close to disneyland.

They went above and beyond.

Overall good experience with most workers. They were extremely nice and helpful. I had an issue in first room I had and immediately was accommodated and resolved. They understood my concerns and offered to what they could to make it a great stay.

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We returned from Disneyland to discover that our iPad was missing. I played the “Find My” devices sound & noticed it was in the next building which was the main hotel building. I called the front desk & was informed it was probably in the housekeeping area & no one had keys at night. I should call back the next day. The next morning I went to the front desk. I asked how my iPad could be in housekeeping & was told anytime customers leave things around the hotel it goes to housekeeping. I informed her, I left it in my room. She served a bit surprised, but quickly recovered & said it was probably taken when our bedding was changed, that they always find stuff in bedding. She also said she saw the iPad in housekeeping the day before. They did return it to me, with a post-it with the date on it. Not so much as an apology. I understand mistakes happen, what confuses me is: 1. Our bedding was changed after two nights. I’ve never had a hotel change bedding after that short of time. Seemed odd. 2. The staff knew there was a customer’s iPad that had been removed from a room yet still locked it in housekeeping & made it unavailable because no one in the whole hotel had the keys to that room in the evening. I do find both of those things highly suspicious. Initially, I thought it was an accident. After some reflection, I am doubtful it was. It also confused my children who did not understand why someone would steal. I explained it was an accident, but not even a 10 & 8 year old that.

Family trip

Im in love with this hotel it is excellent and they are very friendly and nice and extremely cleanliness… I’m gonna keep coming back this is my second time staying here first time was for 2 days and this time for 3 days love it!!

Could be better

The fact you have to pay EXTRA for parking is such a scam if I would’ve known it was an additional fee PER day for parking alone I would’ve went to a nicer hotel. The bathroom sink was clogged and the tub water wouldn’t go down all the way, the front desk service was very nice but the overall room wasn’t worth the price, motel 6 is better than here

As soon as I walked I was greeted by staff. I loved how close everything was to this hotel making everything walkable.

hotel lulu

Recommend

Check in was easy and staff was very friendly

We had an amazing time. It was super close to disneyland, so we always walk to the park. We really enjoyed our stay.

It would have been nice to know they were still doing modifications and renovations being greeted with plastic guarded entries having to use the back exit door to enter in and out . Ice only available on even floors . I had noisey neighbors but the facility seemed quiet. I had to call after night one of cold showers to try and get hot water . And you have to inform the front desk if you want your room cleaned .

Great location and clean room.

Overall positive like in the past. Usually our place to stay when we are in town and go to Disneyland. Walking distance to both parks and D Town Disney.

It was pretty clean and neat

The staff were great friendly and were very accommodating. I would definitely stay here again.

It was ok this time. We’ve stayed here twice before. This time we didn’t have that great of a room location. I couldn’t sleep well with being next to maintenance doors or house keeping laundry or whatever it was, I heard doors slamming constantly and carts or somthing being rolled around constantly next to or close to our room. We dedicated to check out early since we couldn’t sleep.

Property was great. Not far walk from Disney ~15 minute walk. You have to request housekeeping. We did the second morning and they never came while where at the park other than great place to sleep.

Great place to stay for Disneyland trips

The price was high for the room, but it was probably comparable to others that close to Disneyland. I liked the parking accommodations and the elevator location. Staff was excellent.

Good property

Great location room service is great

President's Day Stay 2025

We had a great stay. We have been here several times. The staff is very helpful, room was very clean. We got a great deal on the hotel and couldn't pass it up.

Staff was friendly and accommodating. Located within 15-20 mins walking distance to Disneyland, as well as places to eat, and convenience stores. Nice area. Hotel was clean, and comfortable. Would stay here again.

Amazing

Everything was amazing from the moment we checked into the moment We checked out.The staff was completely nice, friendly and helpful.Everything was clean.Well organized anything you wanted or needed.You just had to ask everything was just perfect

Great stay!

Everything was nice. The only downside was the air conditioner wasn’t working properly

The room had some damage walls and bath tub had chips in it. When we first got there the TV was not receiving a signal due a disconnected cable to the Direct TV cable box. The laundry room was out of service due to a water leak.

AC/ Heater wasn’t working, key stopped working multiple times, water pressure in the shower was bad, parking key Card didn’t work, but staff were pleasant to deal with. Oh and I got leaked on from some pipe a couple floors above me on the way out of the hotel. Let’s hope it was water.

Customer services was fast and polite, There was an issue with the room I had booked but the accommodated me to another room, was able to get a late checkout, overall good experience

My new go-to Disney hotel

I had a fantastic stay at this hotel! From the moment I arrived, I was greeted with a complimentary welcome drink at the front desk, which was a lovely touch. The staff at the front desk were incredibly helpful and made check-in a breeze, answering all of my questions with a smile. The room itself was spotless and well-maintained, providing a comfortable and relaxing space after a busy day. The highlight, though, was the stunning view from the room – I had a perfect vantage point to see Disney and the city, which made my mornings and evenings extra special. Another fun surprise was seeing their room service robot in action – it was such a neat and efficient way to get items delivered right to the room! I truly appreciated the attention to detail and care the hotel staff put into creating a welcoming and pleasant experience. I will definitely be returning, and I recommend this hotel to anyone looking for a comfortable, convenient, and scenic place to stay!

Great location to Disney!

Hotel room was nice and clean. Good amount of space. Could do with more drawer storage options for clothes given most people are coming for Disney. Location was great. Lots of things nearby. Hotel was starting to get dated and laundry was out of service because of an issue in the adjacent tower. Cheerleading nationals. Kids were noisy, be aware if it there again. Rooms are not super sound proof. Overall good stay. Staff were very friendly and cordial. Front desk was great.

Good value for location. Parking was cheaper if not the same price as Disneyland without having to deal with the traffic getting in or out. About a 15 min walk with stroller but lots of places to stop for a bite before or after. Friendly staff, forgot an item in the room and was found by housekeeping and they helped send it back to me. Would definitely stay again

Great hotel! Can’t wait to come back. The welcome cocktail is an awesome fun touch and the entire staff was so helpful.

Convenience. Central. Great room.

Overall nice safe place to be just wish it had a better gym

Wonderful stay

Convenient location and good stay for Disneyland trip. Staff were friendly and helpful.

It was walking distance to Disneyland, and there was a Walgreens pretty close by to buy things. Only bad thing was that there was something in the water pipes because our water was like milky, then they had to switch our friends room because they shut off the water but other than that everything was great. I would stay again

Check in was ok. Get to room. Safe doesn’t work. Next morning leave and ask for just coffee no room clean. Coffee provided - no cups. Guess I drink out of my hands. Next morning no hot water- boilers out. 5 hours and a cold shower to fix. Then parking gate broken. I leave and come back, won’t let me in as I didn’t punch out. Go to desk. New card. Return to gate. Doesn’t work. Back to desk (btw pouring rain). Get another new card. Return inside 20 person line up to talk to desk. All around unacceptable.

It’s always a great stay here. It’s our new favorite property to stay at.

Love it!

First time staying at this hotel and will definitely be staying there again! Staff was friendly, room was clean and comfy. The distance from Disney was perfect.

The property was nice however I didn’t like that I booked a park view room and I was not able to see Disneyland park or the fireworks with the room I was given. I felt a bit misled with the things I saw online.

Very nice and affordable hotel near Disney park. Walking distance

Great hotel to stay at if going to Disney walking distance to Toy Story parking lot for transportation to them park and very clean and comfortable rooms

We love staying there. It was the first time staying at the second tower. Our only complaint is the people below us kept allowing their door to slam shut into the evening and night hours

Our room location was great. In the second tower, first floor and near the entrance. Room 134 However, the carpet near the air conditioner was wet. The air conditioner was leaking water.

Great location! Def one of our top hotels now

Staff was nice and welcomed you With a beverage

The staff was very knowledgeable, nice, experienced.

Ok

We arrived and the restroom toilet we lifted the seat and under was dirty from previous guests I assume. And there was also loud banging next door to us it sounded like they were trying to open the doors. It was very uncomfortable

Hotel Lulu was clean and comfortable. The staff was very friendly and it was a convenient location for visiting Disney

Would stay again!

Never disappointing . Worth the stay

Staff was amazing. Shannon personally helped me check in at the front desk. She took the time to wish my daughter a happy birthday and even had balloons sent to our room. This hotel is very accommodating. Affordable. Close proximity to the parks. Less than a block away from Toy Story parking lot. I have stayed here multiple times and am never disappointed.

Friendly staff. Love the complimentary drink

Good hotel with good location which is walkable to Anaheim convention and also to Disneyland. Breakfast was not available and coffee machine was broken.

Very convenient to the convention center which was my main focus. The wifi was pretty poor. I had room 220 and maybe there are other areas that are better. One morning, I had to go to the lobby to get work done because the wifi was so bad. This is very important for a hotel to have good wifi.

Lulu needs updating.

This is a great hotel for the value. It was super clean and everyone was super friendly. The hotel was super close to Disney.

We wanted to spend the day at Disneyland with our Grandkids. The Hotel Lulu was perfect for our day. Disney was within walking distance to Disneyland where we stayed all day. Our car was parked at Hotel Lulu, for a fee even with a nights stay, but we would have had to pay parking at Disneyland so it all worked out. We will definitely stay again.

Great service

Glorified Best Western with new paint

Glorified Best Western..... No Valet, No Bellman, Parking not convenient, no real room service, and get this... Pool Bar does not open until 4 PM!!! Really???

I'll repeat

very nice hotel with friendly staff. Stayed there a couple of nights for a tradeshow, very convenient location as well

Clean, safe, would stay again

Great stay!

Nice little stay

Nice little stay. Rooms are a little old but it is a great location and they do the trick.

The room was nice and big, beds were comfy and the view was nice. Employees were friendly but they didn't have enough front of the house staff available. The bathroom ceilings are low which made my 6ft husband feel claustrophobic and the toilet (which sounded like a cruise ship toilet)bowl was shallow so the water was way to close to your butt when you wipe. Overall it was a really nice stay.

The property is an older 8 storey building that shows its age despite the attempts to liven it up. Bathroom fixtures were stiff and water pressure was poor. The highest water temperature was not nearly high enough. And, as I learned when I checked out, if you want room service you need to specifically ask for it. Overall it was an okay place but definitely not 4-star.

Love this place. My new go to for when I’m hitting the parks.

Hotel Lulu is an excellent place to stay, has a lot of amenities other hotels in the neighborhood don’t have. The hotel is walkable to Disneyland.