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17 Apr 2025
Thursday
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18 Apr 2025
Friday
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2 Adults - 0 Child
1 room
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Hotel Description

With a stay at Hotel Los Itzaes by 5th av, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach. This hotel is 0.4 mi (0.7 km) from Playa del Carmen Maritime Terminal and 0.6 mi (1 km) from Mamitas Beach. Make yourself at home in one of the 16 air-conditioned rooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Hotel policies

No cribs (infant beds) available

No elevators

Property confirms they are implementing enhanced cleaning measures

Gap period enforced between guest stays - 48 hours

Professional property host/manager

Pets allowed

Pet max weight (per pet) in kg is 10

Pet max weight (per pet) in lb is 22

Only dogs are allowed

Check-in from: 3:00 PM
Check-in by: 5:30 AM
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available

Important information

You need to know
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts major credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Safety features at this property include a smoke detector
Minimal age
18
Optional fees
  • Fee for continental breakfast: approximately USD 7–10 for adults, and USD 7–10 for children
  • Airport shuttle fee: USD 130 per vehicle (roundtrip)
  • Nearby parking fee: USD 15 per day (16 ft away)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 10 per pet, per day
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

French

Spanish

Amenities

Most Popular

Free WiFi

Bar/Lounge

Airport transfers

Dining services

Concierge

Laundry

Entertainment

Beach services

Childcare

Business facilities

Other

Concierge services

Airport transportation (surcharge)

Coffee/tea in common areas

Hiking/biking trails nearby

Breakfast available (surcharge)

Laundry facilities

Garden

Library

Safe-deposit box at front desk

Multilingual staff

24-hour front desk

Business center

Pool umbrellas

Free wired internet

Number of meeting rooms - 1

Number of outdoor pools - 1

Number of spa tubs - 1

Snack bar/deli

Bicycle rentals on site

Pool sun loungers

Beach towels

Terrace

Babysitting or childcare (surcharge)

Proposal/romance packages available

Distance from property (ft) - 16

Distance from property (meters) - 5

Wheelchair accessible – no

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