You need to know

• If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
• Children 7 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Special Instructions

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Minimal age

18

Optional fees

• Fee for continental breakfast: approximately KZT 5000 for adults and KZT 5000 for children
• Airport shuttle fee: KZT 4000 per vehicle (one way)
• Rollaway bed fee: KZT 10000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Russian

English

Chinese (Mandarin)

Turkish