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20 Apr 2025
Sunday
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21 Apr 2025
Monday
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2 Adults - 0 Child
1 room
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Hotel Description

With a stay at Hotel Kapok Shenzhen Luohu in Shenzhen (Luohu), you'll be within a 5-minute drive of Luohu Port and Dongmen Pedestrian Street. This luxury hotel is 5.3 mi (8.5 km) from Huanggang Border Crossing and 13.6 mi (21.8 km) from Shenzhen Safari Park. Make yourself at home in one of the 166 individually furnished guestrooms, featuring minibars and Smart televisions. Wired and wireless internet access is complimentary, while video-game consoles and digital programming provide entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, express check-in, and express check-out. Planning an event in Shenzhen? This hotel has 3767 square feet (350 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

Noise-free rooms not guaranteed

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Property confirms they are implementing enhanced cleaning measures

Gap period enforced between guest stays - 24 hours

Professional property host/manager

Pets not allowed

Service animals not allowed

Check-in from: 2:30 PM
Check-in by: 12:00 PM
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Property confirms they are implementing guest safety measures

Important information

Property Alerts

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 1000.0 per stay

We have included all charges provided to us by the property.

You need to know
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
Special Instructions
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Minimum Spring Break check-in age is 18 years old
  • This property accepts credit cards, debit cards, and cash
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a smoke detector
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately CNY 100 for adults and CNY 50 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Chinese (Mandarin)

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Accessible facilities

Other

Concierge services

Conference space

Breakfast available (surcharge)

Library

Safe-deposit box at front desk

Multilingual staff

Free newspapers in lobby

24-hour front desk

Business center

Porter/bellhop

Express check-out

Meeting rooms

Wedding services

Express check-in

Wheelchair accessible parking

Number of restaurants - 1

Conference space size (feet) - 3767

Conference space size (meters) - 350

Snack bar/deli

Parking (limited spaces)

Free self parking

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

Lockers available

Shopping mall on site

Banquet hall

Wheelchair accessible (may have limitations)

Wheelchair-accessible concierge desk

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible fitness center

Wheelchair-accessible on-site restaurant

Hotel reviews

9.2
Wonderful63 Verified Reviews
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Cleanliness9.6/10
Service9.0/10
Comfort9.4/10
Condition9.2/10
Neighborhood9.4/10
Amenities9.0/10
10/10
Exceptional
Winnie, 30 Oct 2024
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Adjacent to MTR line 9, just 2 minutes walk from the hotel to the station! Massive mall within 8 minutes walking distance with lots of restaurant options. Friendly and helpful front desk staff. Room is clean and spacious. Over-all a 5 star rating residence.

8/10
Excellent
Kam Wah, 17 Oct 2024
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It’s a great place with a lot of convenience and style.

8/10
Excellent
Yiu Cheong, 26 Jul 2024
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整體可以

10/10
Exceptional
HUAN, 29 Mar 2024
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Love the design here, solid with good textures. Self serve laundry room is very convenient and open to every guest for free.

10/10
Exceptional
jimmy, 23 Mar 2024
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Very clean, quiet. Slightly far from local shops and restaurants.

10/10
Exceptional
Chan Yoke, 05 Jan 2024
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Pleasant surprise. Hotel room is spacious and clean and with state of the art facilities in the room. Although quiet surroundings, but the nearest train station is right next to the hotel. Five mins walk to the nearest shopping mall and about 15-20mins walk to the old street and Dongmen Pedestrian Str. Highly recommended.

6/10
Fair
LONG, 30 Dec 2020
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Not worth the price

The bookstore with the cafe as the lobby entrance was really cool. It was what attracted us to the place, along with the good reviews. The location was good near two metro. The room was spacious and comfortable. The hotel staff barely spoke English. The breakfast was below average. The area is quite ugly and all of the construction around there did not help. We should have stayed at the Grand Hyatt next door for the same price.

10/10
Exceptional
Verified traveler, 08 Dec 2019
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Location, designb, quality of hotel fittings, restaurant

8/10
Excellent
JimmyG, 16 Oct 2019
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Overall and affordable hotel with spacious rooms, very comfortable bathrooms and excellent in-room amenities (safe, fridge, big tv, video game options). A decent breakfast with international and local options; however the breakfast staff was not too friendly. The gym is awkwardly placed in a glass room area on the 3rd floor. It needs more free weights, and a full circuit system with more exercise options. Overall, the staff was friendly and willing to help. Downsides: A major gripe is that the hotel has no ATM machine / cash point. The WiFi was very intermittent and lacking in streaming capability and stability. A WiFi upgrade is sorely needed for today’s traveler. There was No 24 hour or late night room service options. For an international hotel with guests arriving from different time zones and late into the evening, there needs to be a 24 hour in-room dining option. In closing, a much more affordable option to Western brands in the same area. With some simple upgrades and a deeper bench of English speaking staff and this hotel would be perfect. Either way I’d gladly stay here again and recommend it to travelers to Shenzhen.

8/10
Excellent
Emily, 26 Aug 2019
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Loved this hotel. Very clean, new, stylish hotel. It was within walking distance of a large mall, and a 5 minute taxi to the train station. The area itself is very

10/10
Exceptional
Jamie, 13 Aug 2019
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Clean undercarriage

Nice hotel, interesting style and a great room with some nice gimmicks - a gun, talking mirror, decent wine glasses, and perhaps the best fully automatic toilet ever (perhaps worthy of a review itself!). I would describe the décor as modern and slick with a hint of corporate hipster, so the infra-red-fully-automatic-grenade-launching-pump-action-everything-assault rifle that was covertly stashed in a draw was a bit incongruous but a welcome diversion nonetheless. One small fault is that the hotel is lacking an strong international outlook, so communication was not always easy - otherwise the service would be top tier. Hotel is conveniently located in a quieter area but near to the down town hustle and bustle and near a MTR station. Quick turn of the main drag and ample street food can be found.

10/10
Exceptional
Yew Hock Lawrence, 12 Apr 2019
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Exceptional hotel

Great value for short stay. Facilities top condition since it's a new hotel.

10/10
Exceptional
Frederick, 11 Apr 2019
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One of the best hotel I've ever stayed in Shenzhen

The hotel interior is awesome upon the major refurbishment, many details are user-friendly.

10/10
Exceptional
Verified traveler, 02 Jan 2019
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Everything was clean. Great staff. They are always friendly and smiling to you.

10/10
Exceptional
Verified traveler, 05 Nov 2018
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Great beautiful new hotel. still working out the bugs as it was only open 1 week but was a beautiful and great location.

8/10
Excellent
pui man anita, 24 Dec 2024
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冷氣機溫度不能調校,廁所缺乏掛衫地方

10/10
Exceptional
Yee Lan, 26 Oct 2024
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理相的選擇

很好的酒店,服務及整潔都可給90分。

10/10
Exceptional
JUHWANG, 14 Aug 2024
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it'd be better if you could clean the beds trouughly

10/10
Exceptional
Kwong Leung Patrick, 29 Jul 2024
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酒店職員蔡和英小姐服務水準優越、體貼、關心客人、讚。

10/10
Exceptional
Kwong Leung Patrick, 28 Apr 2024
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酒店整體優越,只是所在位置附近沒有食肆及店舖,最近要到萬象城。

6/10
Fair
WING YIN, 16 Apr 2024
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房內有好多蚊

10/10
Exceptional
KaiHongMarco, 13 Apr 2024
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Nice bath room

10/10
Exceptional
yau man, 08 Apr 2024
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地點鄰近商場及地鐵站,仍然寧靜舒適, 服務人員十分有禮,房間整潔,整體都十分好。

8/10
Excellent
Kwok Kei, 02 Apr 2024
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酒店早餐強差人意

早餐食品沒有選擇,沒有人收拾桌子,服務員服務態度不積極,廚師也是這樣,非常失望。最後一天我倆付了錢也沒有去食了。

8/10
Excellent
Kin Sun Sunny, 02 Apr 2024
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用作旅遊深圳最佳選擇的落腳點

整體上是一間不錯的酒店,鄰近有大型商場-萬象城(步行大約5分鐘),酒店右手邊就是地鐵站(鹿丹村C出口) 的入口,用來作深圳旅遊的落腳點是一個不錯的選擇,唯獨是早餐款式較少選擇。

10/10
Exceptional
Helenir, 26 Mar 2024
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Foi incrível a estada neste hotel num bairro tão bom (Luohu) depois de uma exaustiva viagem. Próximo do hotel encontramos bons restaurantes e um shopping center também cheio de alternativas. O ambiente é calmo e seguro, perto da fronteira com Hong Kong. Ah, tem uma livraria no térreo, próxima à recepção com um barzinho simpático.

10/10
Exceptional
Chi Hang, 21 Feb 2024
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前檯及後勤的酒店員工,一直保持微笑有禮貌,亦不過多提問,沒做成煩擾。很舒心

6/10
Fair
Kwok keung, 29 Dec 2023
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-般

10/10
Exceptional
Verified traveler, 24 Dec 2023
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非常好,房間很大,近購物中心。

10/10
Exceptional
Ho Leung, 25 Nov 2023
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環境舒適,設計具文青風格

10/10
Exceptional
Kai Pong, 10 Nov 2023
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完美

酒店非常漂亮,而且走廊外面有很多沙發及休憩空間,十分欣賞 工作人員十分友善及有禮,工作很有效率

10/10
Exceptional
Verified traveler, 08 Nov 2023
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Excellent

Room is spacious and clean. Hotel is close to MTR and shopping mall.

2/10
Poor
Kenneth, 27 Jun 2023
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Facilities shown having swimming pool on Expedia but turned out having swimming pool nearby is the fact but that was totally misleading. Claimed to be 5 star hotel but no swimming pool is not acceptable. The 1st room check out was smelly and requested to change but same issue. Will never pick this hotel again

10/10
Exceptional
Wilson, 08 May 2023
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住宿位置一般,早餐有待改善。

8/10
Excellent
Buon Huong, 06 May 2023
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Hôtel calme, des mall à quelques minutes à pied avec beaucoup de choix de restauration. Environnement de qualité, en face de Park Lane Manor et des boutiques de luxe. Chambre propre et calme. Réseau parfois lent et pas de choix de restauration dans l'hôtel.

10/10
Exceptional
Wing ka, 28 Apr 2023
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Nice design

10/10
Exceptional
Chi Kin, 13 Mar 2023
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非常好

10/10
Exceptional
Chun Yin, 27 Feb 2023
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空間大 裝修新 房間整潔

10/10
Exceptional
Marek, 14 Jan 2020
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10/10

Wonderfull hotel in center of Shenzen. Close to CC . Breakfast OK ( as in China ) Brand new very comfortable, clean.

8/10
Excellent
Kin fung, 27 Dec 2019
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房間舒適

10/10
Exceptional
Ho, 13 Dec 2019
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酒店外觀和內部裝修遠比想像中好,但浸浴缸泛黃,有头髪,清潔度扣少少分。但房間整體乾淨,冇異味。值得一讚。

10/10
Exceptional
Mengyuan, 26 Nov 2019
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非常好的飯店,舒適漂亮,出大門就是地鐵站鹿丹村C出口,離萬象城也很近逛逛吃東西都很方便,以後到深圳還會選擇木棉花

10/10
Exceptional
Verified traveler, 17 Nov 2019
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デポジット2重で取られてしまったと投稿ましたが、 そのあと直ぐにスタッフの方が丁寧に迅速に対応して返金手続きしてくれて、言葉が喋れなくても不安なく過ごせました。 ありがとうございます。

10/10
Exceptional
Wing Chi, 28 Oct 2019
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非常好。

10/10
Exceptional
Verified traveler, 03 Sep 2019
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The morning breakfast is fantastic. The room facilities are very high tech and innovative.

8/10
Excellent
SING HO, 20 Jul 2019
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值得推薦

酒店地理位置很好,距離地鐵站步行2分鐘,大型商場萬象城步行5分鐘。酒店裝修新穎,設備高科技,一個遙控幾乎控制整個房間的電器。早餐種類不多,但用料新鮮。

10/10
Exceptional
Wing, 05 Jul 2019
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很好的體驗

很好的酒店

10/10
Exceptional
Nancy, 21 Apr 2019
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近地鐵都幾方便,環境舒適

10/10
Exceptional
Verified traveler, 27 Mar 2019
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정말 괜찮은 호텔임.

8/10
Excellent
Verified traveler, 25 Mar 2019
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Good service Good service Good service Good service

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