Excellent
579 Guest reviews
Bahnhofstr. 14, Münster, Germany. See map
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A stay at Hotel Kaiserhof places you in the heart of Münster, steps from GOP Variety Theater and 4 minutes by foot from Museum of Lacquer Art. This luxury hotel is 0.2 mi (0.4 km) from Münster City Museum and 0.5 mi (0.8 km) from Ludgeriplatz. Stay in one of 100 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Münster? This hotel has 4951 square feet (460 square meters) of space consisting of conference space and 8 meeting rooms. Self parking (subject to charges) is available onsite.
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets allowed
Only dogs are allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
German
English
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Elevator
Concierge services
Conference space
Fireplace in lobby
Breakfast available (surcharge)
Laundry facilities
Television in common areas
Library
Safe-deposit box at front desk
Spa services on site
Multilingual staff
Free newspapers in lobby
24-hour front desk
Business center
Full-service spa
Steam room
Sauna
Number of restaurants - 1
Conference space size (feet) - 4951
Conference space size (meters) - 460
Number of meeting rooms - 8
Number of hot tubs - 2
Self parking (surcharge)
Valet parking (surcharge)
Computer station
Number of bars/lounges - 1
Electric car charging station
Banquet hall
Reception hall
Eco-friendly cleaning products used
Food and water bowls
Secured bicycle storage
Bicycle parking available
Nice hotel and safe area but the train station area has some people who are loitering. Not unusual for Germany
My stay at the hotel was excellent. I made good use of the gym spa. It is near the central station which is convenient and has a car park at the back. The old town is about a 5-10 minute walk away and is very pretty. Overall, I would stay here again.
Fantastic location. Shopping Centre, eat out food, HBF all within walking distance. Great breakfast, fantastic friendly and helpful staff, BEAUTIFUL CITY
Great location right across from the train station, walking distance to the cathedral and lake
No coverage parking
Very nice
This is my second visit to Hotel Kaiserhof and I will return for sure. It’s a very comfortable hotel and the staff are excellent. Thoroughly recommended.
Everything was clean and tidy.. but for the price it's horribly tiny claustrophobic space you get. Even the bathroom is such a crunch.. you can't raise your arms in the cubical. Horrible. And expensive.
The Hotel Kaiserhof is located directly in front of the main entrance to Münster's central train station (Westf-hbf). It is close to all the main attractions of the city; The historic main street, museums, great parks & gardens, historic churches, restaurants, university & bishop's palaces, etc. The spa is also great if you're looking to spend a relaxing afternoon/evening in. It looks like the building is undergoing a remodel -- at least of all of their premium rooms. Surprisingly, this was not too disruptive. The construction staff started late and ended early so as not to disturb guests. There is also a nice little library with local art and a fireplace in the event that you want to spend some time reading. The breakfast was included in our stay, though I understand this is not always the case. The atmosphere of the restaurant was very nice. The food presentation was excellent. The taste could stand some improvement (a few things were a bit too oily for my taste), but it is convenient and better than most hotel food. When we arrived for check-in (around 2:30 p.m.), our rooms were not ready. They were willing to find us another room, but we had planned to walk around anyway, so they just stored our bags and provided us with umbrellas. The only critique we had was with regard to the bathroom shower. It was clean, but there was some rust on the floor of the shower that made it look a bit dirty. All in all, though, it was a fantastic experience and we would stay there again.
THE ROOM WAS VERY CLEAN AND EVEN THE HOTEL IS NEAR TO THE TRAIN STATION IT WAS QUIET TOO.
Beautiful property! Very nice room and gracious, helpful staff.
Nice stay
Nice central hotel, a bit noisy sometimes remember hear plugs. The bathroom could need a review, some minor things. Wonderful city, nice to walk, run or cycle around
Well my review is 1 star, I am extremely dissatisfied with their service.
Room a tad small but very clean. Breakfast excellent
A pleasant stay, and polite and attentive staff.
A very pleasant hotel, and very attentive staff too. The room was very different, and much smaller than the images shown on Hotels.com website - but it was in fact perfect for me. The room was well equipped, and had nice deign touches too. I liked being able to fully open the windows too. The assortment of pillow shapes and sizes was a nice touch, and made it very comfortable.
A brief stay in a very comfortable hotel.
An excellent hotel close to the main railway station and very convenient for all the places of interest in the old town. The staff were extremely helpful at all times and the breakfast each morning during our brief stay was delicious and worth the price paid.The sauna was a welcome relief each even.ing, after a long day spent sight seeing
Great place.
Lovely hotel, great room, perfect easy location next to the station.
They're excellent to help you . Mu.wife had.a terrible accident and they accommodate us in the best way
Good location
Great location, within easy walking distance of the old town centre, 5 minutes walk from the train station. Great breakfast buffet. Wifi connection was good. I enjoyed the spa but you have to pay for some of the spa amenities. Bed was comfortable. I would stay here again. Service personnel were very friendly and helpful.
3 Star Hotel like
dirty towels, not even a water cooker, coffee or tea in the room, no shampoo or body lotion. High price, bad overall service.
Centrally located and well organized hotel. A very nice and impressive breakfast. Even tho it is located across from the train station, it’s a safe and nice area.
Exceptional Hotel
Not my first stay at the Kaiserhof. Everything about this hotel is exceptional, particularly the staff who are brilliant. As the hotel is directly opposite the Hauptbahnhof, there is a little noise from outside, but it isn't intrusive in any way. I will always choose the Kaiserhof when I am in Muenster in future!
Bad Internet connection
No coffee maker in the room however the hotel is one of the best hotels in Münster
Good location but small and noisy street side room
The photo attached to the single room I reserved online was not of the single standard room I got when I arrived. Their standard rooms are tiny, face a very busy street, with several bus stops along the street. Cigarette smoke from the street carries into the room if you open the window. The shower stall has standing room only, even for a slender person. The carpet was old and dirty. They don't provide irons, you have to take clothes down to a ironing room, which is a large bathroom with an ironing board on the first floor to iron your clothes. My room was on the third floor. No breakfast with a standard room. Price for my four nights was about $120 per night. I think you can find a better place at this rate in Munster.
Excellent hotel really close to town centre.
Great hotel, great location, great service & staff so no need to say anything further.
Hotel Kaiserhof
The hotel staff was extremely helpful with travel arrangements via Train, of which is within walking distance from the hotel, in addition to many restaurants and shopping. I highly recommend this hotel
OK but
This is a beautiful property with a caring staff in a great location but. The safe is too small; it will not hold a laptop. There is a short step into the bathroom. If you get up at night you will either trip or stub a toe - not a good design and finally the mirror in the bathroom is set behind a ledge and is blocked by either the sink of toilet so you really can't get close to it. Otherwise the hotel is fine. The room we had was quiet and spacious with a good HVAC. I would really have liked this hotel but for a 4-5 star hotel the annoyances should not have been there. I should also add the internet was fast and free but required too much signing in- it should have been easier
Internet down, charges up
In town as a journalist to cover the opening of an international art event and completely sidelined by the inoperable wifi. Some nickel-and-diming over small things. No acknowledgement from staff. Both episodes leave a bad impression. Too bad because the building itself is nice and in an extremely convenient location to both the Bahnhof and central Münster.
Excellent Hotel - 10 Out of 10
This is a lovely hotel, beautifully appointed and very conveniently located for the station and also the Flix bus stop which we had used. The staff spoke good English and were more than helpful - especially when I had a problem with mobile telephone numbers in Holland and Germany. Would love go stay there again.
Very disappointing
I was very disappointed with my stay at this hotel. The location of the hotel is very convenient. The room was basic and you only heard faint noise from the street. There was no separate shower, instead, part of the bathtub was sectioned off by a glass panel to be able to stand in it to take a shower. There was no iron and ironing board. The "curtains" on the windows were several plastic panes that let the light through were they would not overlap well. What surprised me was that there were no little samples whatsoever. I was okay with there not being a shampoo sample, etc. but I needed some q-tips, and a piece of cotton. I figured it was a mistake and asked about it at the desk. I was told by the front desk that they would bring me some, but that never happened. When I mentioned that at check-out, I was told that I had booked through Expedia, so those necessities "weren't part of the room rate" (!). I was so displeased with the room overall, and having to go shop for basic necessities, that I decided to check out a day early. The man I interacted with at check-out was incredibly rude and unprofessional. I have never seen anything like it. Also, while I expected that I would be charged for the night I would miss, I noticed later that they charged me for the rollaway bed that would go unused. I guess that if they save money on q-tips, it shouldn't come as a surprise that they would do that. Do yourself a favor and stay elsewhere - I sure will!
Perfect hotel close to the rail station.
Perfect hotel within walking distance to the rail station. Great Location.
Nice Hotel close to train station
We needed to add two beds and the staff was very nice to accommodate our request. Very quiet at night.
Excellent place to stay.
The hotel and service was wonderful! It's to bad they don't have good internet service. Overall, it was excellent!
Lovely hotel
Had a wonderful stay. Hotel and staff were brilliant, didn't like not having tea and coffee making facilities in the room. The 3rd bed in the room was a bit basic - not really ideal for an adult
Nice hotel close to dowtown
Relatively good but a little more flexibility at check in.
Great hotel
Very good hotel, good location, very friendly staff, perfect room and very good breakfast.
OK but expensive
The room was ok, but not for 100€, and they do not have a ramp for trolls....
Great service and good location
Hotel is a short walk from some good restaurants and shops. Staff were very friendly, professional, and efficient whenever we had questions. Rooms are clean and comfortable. Breakfast has a good range of food, although is a little expensive. Overall the hotel offers good value for money.
Good for train station
It was OK, the entrace is really strange, there are stairs with no other access (so you have to carry your stuicase up the stairs if you want to get to reception) and the wifi signal was diabolical.
Good hotel
Good hotel. Muenster is a nice city for shopping and eating. Also, don't miss biking.
Perfect and stylish central location
Made a last minute booking and was thrilled with their welcoming and helpful attitude, the beautiful building and rooms, the good breakfast, and the fabulous location.
Munster
great dining room and breakfast. Nice room but a bit small. wonderful staff. next to train station and walking to shopping.
Comfortable hotel near train station.
I wanted a hotel near the train station and was a bit apprehensive about what I might find. This turned out to be a pleasant hotel, quite clean, nice rooms, attentive service, etc. It is a bit old-fashioned, e.g., still using huge clunky keys that must be turned in to the front desk every time you leave.
Business Travel - Excellent Choice
Enjoyed my stay here for 4 nights on business. Rooms are basic but comfortable. Close to the train station which is great. Overall good.
Great week!
Stayed in Muenster for a week on a business trip. Comfortable. Accessible to the train. Accessible to the historic district. A no complaints, no worries, high on happiness trip.
Nice and clean
Perfect hotel for a short stay. Nothing fancy but better than a budget hotel
Excellent, Friendly Hotel
Staff very friendly and helpful, room clean and comfortable with everything required including a safe.
Expensive breakfast.
Very good Hotel. Expensive breakfast
Great place to stay
Great stay overall nice room, comfortable beds, and good service. Breakfast was good a d reasonably priced.
Good Location and Service
Very Good Eviroment
Conveniently located at the train station
Slept here to catch an early train. Nice, good business hotel without any down-sides.
Excellent
Very comfortable and helpful friendly staff
Great location across the road from train station and less than 5 minutes from the old town where the Christmas markets are. The room was very small but clean and looked newly decorated. The bathroom, also small looked new also. Staff were very pleasant. We didn't eat in the hotel so can't comment on the food.
Internet... Does Not Work
I stayed at this hotel in large part because they had free wifi. The internet was slow or not working most of the time. Other than that it's a very nice place. Really close to Hauptbahnhof.
Perfect!
My wife and I enjoyed our stay. Great hotel, good location.
Convenient location
Great location across from train station. Convenient to rent bikes across the street in front of station - great way to see the city. Beautiful bike paths around the city. Friendly staff, comfy beds. Only complaint was bathroom and shower was too small. Hard to shower without bumping my elbows. Wifi was way too slow and stopped working. Otherwise, enjoyed the hotel.
Great, but not outstanding.
Beds a bit on the firm side to my taste. Service excellent. Breakfast unfortunately a bit overpriced for my budget. Brekfast is available from several establishments just around the corner for a third of the price. Otherwise a nice hotel and a nice town. Try the Italian resturant in the city center with grape vines hanging over your head.
Great place to stay in Münster
Thank you for hospitality. Very classy and elegant hotel to stay. Friendly service. Thank you.
an exceptionally good experience
The hotel was very nice and the staff was very very friendly and helpful. They went beyond my expectations in helping me (a non-speaking German) with directions and also wth making me other hotel reservations after my stay in Munster. The manager and owner both approached me asking how my stay is going and if the staff was meeting my needs. The parking lot attendent remembered me and always engaged in friendly conversation when I parked my rental car. The hotel is within walking distance of the old part of the city making it an ideal place to stay.
Most impressed with every aspect of the hotel
The hotel is excellent right across the street from the main railway. The city is superb . The main meal at night was very expensive but very well prepared
Hotel in front of the train station-close to every
Had the best experience. Hotel staff is extraordinarily great and very helpful. The hotel is right in front of Munster Train station. Close to all kinds of restaurants and diners. Very clean and very roomy. Service is great. 24 hours front desk help. Would reccomend to every body.
Very happy with everything about this hotel,a very welcoming place and would gladly go back one day
Near train station
If you are traveling to Muenster by train, the location is perfect. If you are traveling by car and wish to see the sites on foot, the location is great. Professional staff and clean accommodations round off the reasoning for high marks for this hotel.
Kaiserhof Hotel, Muenster (Westf.)
This hotel is very beautiful, neat and clean. It's more than confort... They even provide a wide selection of pillows !!! I ended up with three different pillows. All the china used at this hotel is Villeroy & Boch which is of the top quality. Although breakfast was not included in the rate, but it was very nicely decorated in a lavish room with a lot of yummy things to eat. The location of hotel is convenient to travel to other places within the city or to reach by train.
Best service EVER
I traveled on business, and location, comfort and efficiency of service were on a top of my priorities. These hotel ticked all of the boxes. I was so pleasantly surprised by the level of hospitality I received. Great place! Highly recommend!
More Clarity
Superb hotel with ever smiling staff. I felt quite welcome and valued. Only dissapointment was having to pay daily charges for parking and hotel wifi. It wasn't made clear before booking and made a huge difference to price quoted online.
Nice Hotel in Muenster
We had a great room. Clean and comfortable. It was worth the price.
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Easy to access from the station. Comfortable room and spa. Kind services.
Very clean, quiet, nice rooms, proper breakfast. Could include a bit more vegan options. Nice and patient staff.
Sehr sauber, tolles Frühstück, extrem zugewandtes freundliches Personal!
Waren sehr gut zufrieden und haben uns gut erholt.
Zimmer zur Bahnhofsseite sind sehr laut. Ansonsten top Hotel, sehr sauber, schön eingerichtet, nettes, hilfsbereites Personal
Alles is top hier, gewoon chique. Erg goed restaurant en beste ontbijt dat ik ooit ben tegengekomen gekomen. Alleen zijn de kamers en douche wat aan kleine kant. Maar bedenk dat het een “oud” stadshotel is ( niets ouds verder overigens) geweldige sauna en Spa ook nog. Top
Alles in Ordnung
Alles in Allem ein sehr schöner Aufenthalt.
Der Wellnessbereich hat uns sehr gut gefallen , das Frühstück war auswahlmäßig wirklich gut, aber überteuert ! Die Zimmer , vor allen Dingen das Badezimmer viel zu klein und sehr in die Jahre gekommen . Vorteil , dass sich das Hotel direkt gegenüber des Bahnhofes befindet , da wir eben mit der Bahn ankamen .
Sehr ruhiges Zimmer. Freundliches Personal. Dusche etwas klein. Leider keine Cocktails in der Bar. Trotzdem sehr empfehlenswert.
Selbst über Weihnachten Super Service
Alles perfekt, für den Hund war alles bestens vorbereitet
Overrated hotel that does not give discount
I wanted a good 2 person room. I got a 1 person room with a two person bed. The assumption that you get a discount is deceiving. The parking is expensive and very small. The restaurant is good, very exclusive but desert is overrated. The neighbourhood is scaffy and the front is noisy, where the back is a open building place. The personal is helpfully and nice.
Nice hotel, friendly persons, clean. Hotel near city centre. Bit noisy.
Very nice, classy hotel with great staff and superb breakfast. Restaurant is very good. Only flaw was very bad, sometimes even non-existent Wi-Fi signal in our hotelroom on the 4th floor.
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Nähe zum Hauptbahnhof in Münster ist perfekt.
Ich war über‘s Wochenende mit meiner Freundin hier und wir haben uns komplett wohl gefühlt. Alles hat gepasst. Wir kommen gerne wieder
Erg fijn verblijf gehad. Heel vriendelijk en behulpzaam personeel. Mooi hotel op goede locatie.
Gepflegtes komfortables Hotel in direkter Nähe zum Hbf. Freundliches Personal.
Schönes Hotel am Rande der Innenstadt. Es ist zwar schräg gegenüber des Bahnhofes, aber relativ ruhig. Das Personal ist mega freundlich. Der Wellnessbereich ist toll. Komme gerne wieder.
Bahnhof halt
Das Hotel ist super Stadtnah und war sauber 🙂
Gute Lage, auch wenn die Umgebung nicht so schön ist und leider zuwenig Parkplätze am Hotel selber.
Vriendelijk personeel. Prima kamer. Uitstekend ontbijt.
Perfekte Gastlichkeit mit aufmerksamen, gut geschultem und sehr freundlichem Personal.
Wir fanden es dort angenehm. Die Zimmer und sonstigen Räume sind sauber. Das Personal ist höflich und freundlich, jedoch nicht unbedingt sympathisch. Die Atmosphäre ist eher leicht versnobt, da das Hotel anscheinend auch gehobener ist. Schade, dass die Wellnesbereiche erst ab 17 Uhr geöffnet haben, obwohl damit geworben wird, dass es ein Wellneshotel sei. So konnte man erst ab nachmittags dort rein. Einen Tag mal ausspannen innerhalb der Woche somit nicht möglich.
Riktigt fräscht hotell mittemot centralstationen. Stort och rymligt, närmast lyx.
Schönes Hotel mit sehr freundlichem Personal. Einzelzimmer relativ klein. Könnte auch etwas ansprechender eingerichtet sein
Das Hotel liegt eben direkt am Bahnhof. Personal unheimlich freundlich und zuvorkommend.
Gutes Bett zum Schlafen. Leider ist das Frühstückbuffet nicht inklusive. Aber wenn man Zeit für ein ausführliches und qualitatives Frühstück hat, lohnt es sich.
Hotel Kaiserhof | Hotel in Münster | Travala.com
A very nice place to stay.