The hotel is lovely, the breakfast has a lot to offer... I would say the room is quite small and does not seem 4* and did have a sewer like smell from the air con. I would stay again but do think the price does not reflect the quality.

Quality good

It was quiet and close to the beach with a bunch of nice restaurants around. I also enjoyed the spa options available

Great location! Breakfast buffet was amazing! Pools were beautiful but cold. Rooms are tiny.

Bedroom TINY - much smaller than the photos. The property was not what a North American would consider 4 Star. Photos of the property are deceiving.

Overall an Excellent Hotel

Things to know. Don't bother getting a taxi to and from the airport. The A2 bus is right outside the airport and was five euros from the airport and two euros back. The bus took barely any time to get there. The hotel is lovely. The room was not massive, but definitely not small. It also had a nice balcony. You are only a 3-4 minute walk from a nice beach and plenty of restaurants. The pool area is great, the only down side is that the pool bar wasn't open very often when we stayed. We were there early September, so could have been the off season. Most days we had to go inside to get drinks, but you were allowed these in/around the pool area. There are two main pools and an additional "hot" tub type pool up on a raised section. It isn't hot, but it's a nice place to sit and chill out. The inside spa facilities are great too. Breakfast was really good. Lots of choice and there were new items added every day. We did stay for lunch one afternoon and it took over an hour to make nachos and a hot dog (again, not sure if this was due to it being an off season) Overall an excellent hotel. P.S. There is a bus that runs to Palma which takes roughly 35 minutes. There is plenty to do in Palma including the train to Soller. If you are doing the train to Soller, be prepared to as the tram back from Soller Port gets extremely busy and quite an intense experience being crammed on. Would NOT advise if you have small children or have a disability.

We only uses this hotel as it was convenient for the airport. Definitely wouldnt consider this hotel for a relaxing stay as it sits in the middle of a residential area. Location is the only thing going for it as far as I can see. The airport is five minutes away so the constant noise from planes is hardly relaxing and the beach area is very much "Bernidorm" in feel.

Excellent access to airport.Very helpful staff.Beautiful clean hotel.Good food.Great chance to cycle - even entry level.

I cannot say enough nice things about this hotel. As a solo female traveler I was looking for a quick and easy getaway for some relaxation away from a very stressful time at work recently. The hotel is only a 7 minute drive from the airport and cost 15 euros so it was very convenient. When I arrived around 1am Alex on reception made me feel very welcomed and explained everything I needed to know about dining times etc. The single room was plenty big enough, the bed was a small double with a gorgeous view of the sea and very clean. The food was delicious and there was plenty of variety on the buffet each morning and night. There were a few comments about rude staff, I don’t know what warranted them because everyone was extremely polite and friendly. Yes the bar service was a little bit slow at times but that was down to there being one woman on the bar when a lot of people were using the pool. However the staff still came round and offered table service. The bar prices were also very reasonable for a beach side hotel (a large beer was 3 euros 50) There were plenty of deckchairs and beds, in the three days I was there I didn’t struggle at all to find a seat. Some of them were reserved early doors but no one went without one. The spa is gorgeous, especially the little outdoor Jacuzzi. The main pools were very clean. I’ve recommended this hotel to many friends and family members already. If you are also travelling alone it’s a fantastic place that made me feel very safe.

Everything was brilliant

Great location close to Airport. Easy to get a taxi for an early morning flight. Friendly staff, clean room. Lots of seating by the pool and in other inside and outside areas.

Within easy reach of airport and Palma city centre even by bus. Smallish comfortable bed room, balcony and bathroom, delightful staff, enjoyable food with wide selections including watch while they cook meats, fish, eggs and pasta. Very nice pools, bars, spa, gym. If you desire a large selection of vintage wines and champagnes this is not the hotel for you. However the inexpensive Spanish wines were more than adequate. A most enjoyable and relaxing 5 days.

Alright hotel

This Hotel was very good. The staff was very nice at check inn. She recommended us a nice restaurant to eat and was really good. Also the pool and the service around we also very nice. Breakfast is good too. I would stay in this hotel again close to the Cala also .

Good breakfast

We stayed at this hotel from August 5th, and really enjoyed it. The hotel was nice and had two pools outside, an inside lane pool, a spa area, jacuzzi and a little bit of light evening entertainment. Breakfast and the evening meals had plenty of options. Most of the staff were very helpful and nice, and the location was great. Within a short walking distance of the beach, restaurants and shops, and a bus stop very close by if you wanted to go further. It was a five minute taxi ride from the Airport costing 16 Euros and the planes didn’t bother us. The only suggestion I would make is to add in a coffee/tea maker in the rooms as this is pretty standard in most hotels these days. Also, on two occasions when going for our evening meal which is buffet style, we didn’t get asked if we would like a drink until we were leaving the restaurant. This isn’t a deal breaker for us though as we had a wonderful stay here and would definitely go back!

First time at this hotel and it was very relaxing. Breakfast had a good variety of food which was good. The staff were very friendly.

Great breakfast. Aircon could be a lot better.

Breakfast wass great w lots of options. Aircon did not work properly in the room and no one came to check. I think it's the same in all the rooms in the building (one with the restaurant).

A great location for a solo traveller (I stayed for 3 nights), to be based in as it is close to the beach and restaurants if convenience and just after a more chilled back stay. The hotel itself has a great offering - I used their gym, sauna/indoor pool and breakfast buffet amenities. The set up of the hotel is true to pictures particularly the outdoor pool. As I travelled during peak time, this was quite busy. My room was always cleaned promptly in the mornings with the staff always smiling and able to assist quickly with any queries I had. My constructive feedback would be in the room I was in 203, the batteries of the tv needed changing (for those who would like to access this) along with the plug socket on the side of one of the beds. Whenever I tried to charge my device in this particular socket, it would short circuit the electricity in the room as a whole and should really be looked into for a long-term solution fix. I noticed also that the bathroom window allows my neighbours to look into it from the higher floors also. As I read before booking this hotel, the AC is present in the room but very lightly. So for anyone who does get hot quickly, it would be best to have a fan on you too. The size of the room I can imagine for a couple who are very tall, could be bit of a squeeze (I'm 168cm and found it personally good). The distance from the airport is particularly a plus although I advise getting a taxi to save hassle as it's only 10 minutes.

Pleasing surroundings and friendly staff however double room small with very little hanging space and entrance to bathroom very tight

Everything was nice , you have to pay for “safe” inside your room if you want to use it, parking is free on the street. Food is nice and tasty, 3 minutes away from the beach

Stayed here for 1 week and it was amazing, room was very comfortable, great pool area with two pools and one having the poolside bar, the cool jacuzzi upstairs is also great. We didn’t opt for breakfast at the hotel but did avail of it one morning and it was great.

Pictures are not what it is

Amazing place to stay. 5 min walk from the beach. Pools in hotel were amazing and overall the hotel was super clean

This was an horrific stay Paid a lot of money for 1 night Noisy - rooms hollow walls and hearing the neighbours at it was not expectations of a costly stay

Breakfast and dinner was consistently delicious and varied, staff were lovely and accommodating and the facilities were fantastic. If you want a sun bed in the common area around the pool it seems everyone wakes up at the crack of dawn and marks their spot with a towel, so make sure to do that if you want a sun bed :)

The hotel should be a 3 star at best, it is absolutely not a 4 star hotel. The only positive thing is the staff, very friendly and helpful. The beds need to be updated, the bed absolutely sank when I sat on it, the pillow was hard as a rock. Impossible to have a good night sleep. The lack of amenities are not equivalent to a 4 star hotel. Hand soap, body wash and shampoo, and stop counting. No tissues, no body lotion, no conditioner. 1 very small body towel and 1 hand towel. I get trying to make a profit, but this was just ridiculous. One of the reasons I booked was the advantage of a beach next to the hotel but I have to say avoid it, its not a nice beach fully brown, go visit any other of the turquoise beaches in Mallorca. The area was not pretty at all. Rooms extremely small. Its not a relaxing experience at all.

The room was comfortable and clean

Not like the pictures at all! The hotel charge for towels and security box

Disappointing

Very small room called a junior suite. Didn’t get bottle of cava as promised on booking. In flight path so very noisy. Reception staff friendly but all scared of manager so couldn’t make any helpful decisions. Ok, if very over priced, for an emergency stopover due to cancelled flight.

First time at this hotel but very pleased with everything about it. Would definitely pay another visit in the future.

Lovely stay

I was a woman travelling alone and felt totally safe & comfortable the whole time. I could easily get a place at the pool as late as 10am, and there was no issues with moving the beds or using the umbrellas etc. it was nice have two pools, the bar was always very popular & then the other pool was quieter. The room was lovely & the tvs had all the apps built in so easy to stream. The staff were all amazing so friendly and helpful. I don’t eat meat & found lots of great vegetarian options, and they always cooked fish to order which was nice. Always lots of different cuisines, some of which I had never tried but the majority were things I’d had before. The spa was nice too. There was only a steam room working then I used it but they also had the two inside pools & some nice showers. The beach & some shops and restaurants were in walking distance. Other than the planes it was in a very quiet area but even they weren’t too bad.

Amazing hotel

We had a fabulous time at JS Palma Stay! On arrival, we were told that there was food available despite it being very late, and that we had a suite, which was lovely. The food was better than ever, I think, and always plentiful. The staff are exceptional and nothing is too much trouble for them. They are so friendly and helpful. I will definitely be back!

The hotel is fairly new and very well maintained. Our room was very clean thanks to excellent house keeping service. Two outdoor pools and indoor pool were very clean, the pools surroundings were also very clean and very well maintained. The hotel restaurant serves variety of delicious food for reasonably price. The hotel location is very convenient, 5 minutes taxi ride to the airport, 3 minutes walk from nearest beach.

Great location and pools/foyer

Minor Expedia booking issue( not all have balcony as advertised) resolved by very friendly staff. Loved the facilities. Nice brekkie. Easy local bus service to Palma.

Lovely staff, very clean property in a very quiet seaside town

Fabulous hotel

Staff amazing. Very clean hotel. Lovely spa. Comfy bed. Clean room . Amazing price. The only problem is getting a sunbed in the afternoon.

Very clean hotel with courteous staff(but sometimes the queue is a little long or there's only one person helping), very nice swim up bar and the breakfast buffet was delicious, but I would venture off the resort to each lunch or dinner.

Lovely hotel in a good location. Staff friendly and helpful, but they could hire more staff at reception at night considering the size of the hotel and night time flight arrivals. Waited over an hour to check in. But amenities and hotel itself are great

Amazing stay, amenities were top notch. Staff was incredibly helpful and upgraded our room free of charge. Location around was the best part, best restaurants we had on the island! Will definitely stay here for future trips.

Quiet, enjoyable stay. Rooms aren’t large but are adequate for two people. Staff was fantastic.

So many pools and so many spa options that were free.

Good location for the airport, lots of restaurants and bars close by.

May 2024

The Hotel was very clean and the staff were excellent. The location is within a 7 minute taxi ride from the airport and 10 minutes from Palma old town

Good for sun worshippers and cyclists

A slightly strange hotel. The buffet breakfast and dinner did not look as inviting as many we have seen. Some of the dishes looked past their best. We had a suite which was so hot when we arrived that it was very uncomfortable. The air conditioning was very slow and automatically turned off when you left the room. We never did get it to a comfortable temperature. We never saw anyone in the outside pool but the indoor lap pool seemed popular. There was also a good cyclist centre. There was a nice indoor airy bar area with comfy seats as well as plenty of outdoor seating for those who wanted to be in the sun. It didn't suit us but I am sure there were lots of people who did like it. Close to the beach.

Lovely hotel, great location

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Location.

Fantastic All Rounder.

Hotel was really nice, staff were so friendly easy check in and out, great selection on food both at breakfast and dinner, WiFi was very good, Spa was small but did the job! Only small negative would be the beds are a little hard but still ok! All round a fantastic hotel and would definitely return!

Convenient to beach. Lovely breakfast.

Not good

Turned up late in the evening after a long journey, and tried to explain a simple booking error where 1 person should've been two. I had previously tried to call the hotel to amend the error for two days but no one picked up. The same price applies for either one or two people so should've been a problem. However, we were told we couldn't both stay. We of course ignored this on night one as we had no other option to sleep. But left on day two of a three night stay. Awful service, no parking and difficult to find any locally, rubbish breakfast and location is far out. Wouldn't recommend.

friendly, helpful staff and lovely facilities but the worst Caesar salad I've had!

Good with a hint of deceit.

The Hotel is modern, comfortable, has a restaurant and a bar, besides the other commodities. I enjoyed the spa, although the Turkish bath was closed. The only thing I didn't care for is that I felt like a ping pong ball. I booked through hotels.com and booked for one more than necessary, I called, chat, talked, bla bla bla for days with both, the website and the hotel. One blamed the other and referred me to the other. They did not want to help. AT ALL. Be careful and ask lots of questions before you book. I trusted and was burned for it. Also the hotel is NEAR the beach but NOT right next to it. The area was super quiet. By 8 most things were closed. We were told we were in the "German" part of town. Which is fine but I wanted more of the Palma flavor. Palma is gorgeous!

Excellent Hotel and location.

Stayed in this hotel many times. Only one I really use in Majorca tbh. Its clean, stylish, adults only, close to beaches and less than 10 minutes from the airport. Food is generally excellent too. I will say there always seems to be the occasional rude member of staff while the others are just impeccable. On this occasion (have noticed it before too) the short, very slim dark haired lady in the bar was quite rude and abrupt. Completely unnecessarily too. I do think the manager needs to stamp this out. I would always recommend the hotel as I love it and the location..

Excellent hotel with the best hospitality

I would recommend this hotel to others

Lovely hotel, staff & location

Nice place to stay away from home

Loved the hotel and location xxxx

We were only here for one night but the hotel was beautiful and checkin was easy. We had a nice breakfast and the pool looked amazing.

It’s a good place overall

Highs and Lows. Reception staff were consistently unhappy, the buffet is great but nowhere to get water. They insist on all drinks being charged… yet you can get tea, coffee, orange juice on tap at breakfast. We just wanted some water! The Spa is great as is the pool facility. On the whole a nice place, if the reception staff could be as enthusiastic as those topping up the food in the evening it would be a decent enough place. The catering team were fantastic and had to put up with a lot of flack from rude guests.

Comfy and near the beach

Great location near the beach and comfortable rooms with air con and a nice bathroom. Great bike hire place in the garage downstairs. Breakfast buffet is AMAZING. The bar is also competitively priced with friendly service.

A great hotel in a great location!

Great hotel in an excellent location! Beach, restaurants, and supermarkets within walking distance. Bus stop to Palma or the airport also a short walk away. Two outdoor pools, an indoor pool, and spa with whirlpools are all quite lovely. The buffet for breakfast had lots of variety, and we ate at the dinner buffet a few times as well for €20 (drinks at dinner not included). We quite enjoyed the dinners and thought that there was a good variety offered too. I would go back to this hotel without hesitation!

Great hotel. The amenities were amazing but closed a bit earlier than they could have. Quiet hours start after 10 o’ clock so if you need an earlier night’s rest keep in mind there may be some loud music until then. Otherwise, great place to stay!

Great hotel, shame about the staff

Great location and facilities but all the staff were very rude and unhelpful, apart from a lovely lady who checked us in when we arrived. It really spoilt our stay, and we couldn’t wait to leave because of how we were treated.

Yes i recommend this hotel!

Great place on so many levels… but as a spa hotel i was disappointed that we had to pay to change our spa towels… after five days, i had to argue with the hotel clerk that this was not sanitary and i wanted a new towel and did not want to pay as it should be included since it is a spa hotel…. Also i found the jacuzzi spa pools to be a bit too cold in temperature. Aside from that the half board program was worth it as the food was varied and usually very good… and the dining room staff was excellent - so attentive and friendly…. Loved the adults-only concept.

Stunning hotel

Once again we absolutely loved our stay at the hotel. Our room was not as good as last year’s, as we had been given a terrace room upgrade last time, but everything else was fantastic. The staff are friendly and very helpful and the food is plentiful, varied and delicious. Everywhere is beautifully clean and tidy and best of all, it couldn’t be in a better location for me, just a minute from the beach!

The property was in a great location close enough to pubs/restaurants but far enough to be quiet and relaxing. Close walking distance to the beach, great pool area and friendly staff. I didn't like the room, it was very small and smelt of sewage in the aircon every so often, we bought airfreshers to try and eliviate the smell. More vegetarian options at breakfast would of been good. Wouldn't hesitate to go back but would ask for a different room, staff were extremely friendly and helpful!!

Clean and average. Four star resort based on ammenities but not their very limited opening times. Adult only resort but with an outdoor lit pool and bar area that closes at 8pm. Restaurant staff were brilliant and very friendly, reception staff were not so welcoming and seemed overwhelmed everytime someone wanted to check in - took us over an hour to get checked in. The luggage holding area is an unlocked open room on the first floor in "the buiness centre", where anyone could get to, totally out of sight of anyone and just steal your things - as happened to the guests in front of us. Rooms were clean and cosy and aircon worked well, but rooms not as big as the photography online suggests. I'd stay here again but not at the prices I paid to stay here.

Enjoyed our stay there

Never again. Awful.

This was my 5th stay at this hotel and with a heavy heart it will be my last We checked in at approx 9pm to find that my room had someone in it and my friends room was absolutely filthy with masses of hair in the bed sheets , decaying shower seal, chipped toilet We immediately went down to the desk. After much arguing they moved us both to the apparently only available rooms in the hotel. The rooms had clearly not been used in several days if not longer as the temperature was reading 38 degrees and the rooms were musty with stale air, and no balconies. We were told we would have to come to reception in the morning to sort new rooms. we could not unpack or hang any of our clothes which were growing increasingly creased from being in a suitcase all day Long story short after attending reception the following morning to someone who had clearly had no handover they found us rooms at 2pm. Aside from this nightmare the "no sunlounger reservation policy" displayed everywhere around the hotel was not enforced in any manner , the balinese beds you pay €30 for were not monitored so people were using them for free , the breakfast had 0 options for people with any type of food allergy other than lactose intolerance and non of the staff could advise of what was safe to eat as a coeliac, the old and worn beach/pool towels require a €10 and have now implemented a €2 if you want a new/clean one. So it's either sit on a dirty towel for a week or pay another €14 for clean ones

:)

Good location close to the beaches and good restaurants. Hotel is like a mini resort, good service and clean. The beds are twin size even in a double room. Bar service and evening entertainment is good. Breakfast is amazing. Average but good property.

CUstomer service doesnt care about clients

I sent an email to complaint to their customer service and never received a response, they do not care, they will just offer a cava bottle and thats it.

Lovely stay in this hotel, great for a short break as so near the airport

Check-in Process

Check in was delayed over 2 hours, 30 people were waiting in the lobby to be assigned their room. It was very hot, people had travelled for many hours. More room cleaning staff is needed.

Wonderful location right at beach

Convenient to restaurants and marina. Good choice for breakfast.

Friendly and helpful staff. Very clean in all areas.

Not a great experience

The check in staff were inconsistent and always on their phone. Depending on who was working were rude on certain days and nice on others days. The washroom was dirty and stained. I phoned concierge for extra towel/utensils and was denied because it’s not a 5 star hotel and that type of service is only available at a 5 star hotel. The room safe key was not explained which is inconvenient because I had to go back to concierge to get one. I wasn’t given food/drink credits even though it was supposed to be provided.

One night in Palma

Had a one night stay here. The room was small but clean and modern. My balcony over looked the pool and the ocean. The staff were friendly and helpful. The breakfast buffet was the best so far during my trip to Majorca.

Can not recommend highly enough it is just fabulous. On our first day there were some very noisy people in the pool and the entertainment was a little loud. But that seemed to be a weekend thing and it is now beautiful tranquil

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I like the half board offered at the resort well worth the price. The bad part is that drinks are not included

A great location, lovely hotel and helpful staff

It is a great place in Can Pastilla (about 30 mins from Palma). It is close to a nice, clean beach. It has many amenities including swimming pools, a small gym, a spa, restaurant, drinks and snacks. The rooms are comfortable and clean, the service is friendly and helpful.

None

It was good !

We have just returned from a 3 night stay - 2 friends. The hotel is spotlessly clean, the staff are friendly and the food is excellent. I was disappointed not to be able to upgrade to a junior suite even though I emailed several times before arrival - I was willing to pay for the upgrade and I knew at the time of emailing they were available as I had checked. All emails were ignored which was disappointing and then there were none available on the day we checked in. The noise from the very many flights taking off during the day is a little annoying but I suppose being only an 8 minute taxi ride from the airport this should be expected. The drinks are very reasonably priced and good quality especially the cocktails at the swim up bar. Our room was quite compact and the bathroom door didn't open fully so not a lot of space in between the sink and the door. There was also very little light in the bathroom - nothing over the shower so it was quite dark. Our air-conditioning didn't work so it was quite warm at night (to be fair we didn't mention this to the hotel so they may have been able to fix it). We couldn't leave the balcony door open as the road below was quite busy with traffic and of course the planes. A real mix of people staying here - from groups of cylists, single people, young couples, big groups of friends, older generation etc. Pool was a little cool but I'm sure once the weather is hotter this will improve. Overall a nice break

Nice hotel. Ok service Cold pools

Excepcional, el desayuno es de primer nivel… muy buena atención de todos los empleados, la habitación siempre en perfectas condiciones, muy buena ubicación y en general lo recomiendo ampliamente.

Great for the price

Excellent property with pool, bar, and dining options. Rooms are quiet and comfortable. Staff is friendly and helpful. Overall a great stay.

excellent staff, room was spotless, easy walk to beach, shopping,etc.

staff fantastic and very close to the beach . beers in the evening affordable prices.

Hotel is stylish and pool area smart and relaxing. Staff great, food decent and bar reasonably priced. Room itself ok if a touch cramped but balcony large with a nice view which is a big plus. Location handy for airport and regular buses into Palma city. Plenty of amenities close by. Everything clean and in good repair. Only downside is that air con did not work, only heating not cooling so had to sleep with patio door open which let in wind and aircraft noise. If you are easily disturbed by aircraft do not stay in C'an Pastilla which is at the end of the runway! Overall good stay and good value.

Outstanding

Unfortunately my travel circumstances were not pleasant i had to travel solo as my daughter had to be rushed into hospital over there. However the staff jere were amazing, very sympathetic and understanding, very helpful and always polite. The atmosphere here is very relaxing with lots of amenities around you. The beds were comfy, the room very clean. I cannot thank the staff enough. I would definitely return here. Thankyou everyone

Good hotel. However, no free tap water available except at breakfast. Was not allowed to bring water for medical reasons with evening meal. The man didn't believe that I needed the water. I was not willing to explain my medical condition.

I liked this property because it’s not as congested as downtown area. Less traffic and more relaxing. If I wanted to see downtown and came back to quiet. Room was beautiful and quiet. Staff was very friendly and accommodating. The price was a good value.

Never Again extremely disappointed

This was my second stay here this year. My first stay was good. Then brought my wife back and had many issues. Upon aŕrival my reservation included a bottle of wine. The reception did not know anything about it. The a/c did not work well so they gave us a loud fan. They said they sent a technician but never heard back and was not fixed. Breakfast was absolutely disgusting. People touching the food with their hands.Acting like they never see a buffet. I saw an employee take a open butter cube off the counter and put it back the plate for people to eat. Very unprofessional for a 4 star resort.