There bug sprays,or cleaning sprays are terrible. They are so overpowering ,you cough Continually.

The neighborhood isn't safe

No room available at check-in.Girl at reception desk recommended another hotel in area.

The staff would need to be more active and outgoing

Not safe area for visitors

1. A cockroach crawled on my little girls head in the middle of the night and she woke us up screaming. When I brought it up to the front desk during checkout, they offered no remedy, apology or refund. 2. The shower was leaking heavily all night. 3. The AC took over 30 minutes to cool. 4. There’s no way elevator. We had to carry out luggage four flights of stairs. 5. The fan was rattling all night. 6. The pillow cases were torn. 7. There were no towels in the room. I had to go down four flights of stairs to request them because there’s no phone in the room to call the front desk. 8. Parking is extremely limited and tight. It’s basically a small courtyard enclosed by a gate.

No elevator made it hard.

I liked everything about the Jardin hotel , a small hotel but big hospitality , every person at the desk was friendly and always with a smile . I stayed in the hotel in 2023 and again in 2024 and both times always welcomed and comfortable and when i return to cancun again in 2025 , i will stay at the Jardin hotel , as mentioned it is small so they serve breakfast or orther things like that but where they are located everything is within a short walking distance . Decent people with a good hotel , ny first impression of it was kind of average but i didnt know anything about cancun or anything in the city , but after my second stay i got a better idea of cancun and things and while on my second dicovered people from all different parts of yhe world come to the jardin hotel . I suggest it to every body for a good clean wholesome hotel to stay for your vusit , vacation or what have . Five stars from me .😀

It was a slum.

The staff was very noisy and not very helpful.

Cold water is not strong enough in my room number 30

This is definitely not a place for ladies

Noisy

Please don’t recommend this hotel due to dirty hotel, they asking bay by cash. In general I had bad experience

Horrible hotel...no hot water for the shower

No hot water available for the bathroom and couldn't take a shower and the front door is like jail bar...This place is not safe to stay. Horrible and terrible hotel in Cancun.

The place is nice, I would have gave them a 5 star but it doesn’t have an elevator and we had heavy luggage and a disabled person, they gave us a room in the 4th floor so you can imagine going up the stairs with luggage and a disabled person, staff is very friendly.

The hotel had no elevator we had to carry 4 luggage to 4 levels. The neighbors looked very dangerous.

Muy buena atención, se los recomiendo muy cercano a todo y zona tranquila, la pase muy bien 💢

Jardin Cancun

Ubicado a 3 cdras de avenida muy buen servicio lo unico que no limpian la habitación diariamente

It was good that it was close to the ferry port to get to isla Mujeres. The hotel called a cab for us. We did not stay the night though because there were bed bugs in our hotel room. We got a refund and found another hotel.

Only problem was with Experian - I arrived and Experian did not paid the Hotel - so I paid the hotel and Experian reimburse me a portion of the charge for the hotel - the hotel is very clean, give you clean towels - soap - shampoo, great service and the parking is in closed. Not very fancy but is great for resting taking shower and having your rental car safe.

not clean

it wasn’t clean bad shower no elevator

Many cockroaches in the room.

The hotel is in a very dodgy neighborhood and it was full of cockroaches in the bedroom and bathroom (more than 20). We asked to change rooms and the new room had around 6 cockroaches. I would definetely not recommend.

Very clean and convenient. Very close to bus pick up and drop off. They place worked out well for 2 nights. However the area is a bit sketchy, would not recommend for a solo traveler

It was a bed to sleep in for the night.. friendly and wonderful staff. The shower was dirty, but it did have nice hot water. They are also very pet friendly!

It's nice and quiet, great cable and wifi, a little far from public transportation

Very clean, affordable, and exceptional service.

Terrible smell. Ants are crawling on the bed.

Cheap rate and so is service. No towels change no bedsheets change for four days but someone who has access went through my belongings. Horrible

Broken aircon and shower. Fix before next stay.

Aircon did not work. They came to fix it by reprogramming the aircon remote. 1 hour later, it broke again, so I had to pull the plug out of the wall as the only way to turn the aircon off. In the morning, I tried to reinsert the grey plug, but it didn't go back in the socket, which was loose on the wall. I tried to have a shower, but both taps made scolding hot water, even in the sink. I had to fill the bucket to cool the water down but burned my arm. I could not turn the shower off, except I threw a towel over the fixture to stop the water spraying everywhere up-down left-right (the shower head was in disrepair), and this caused me to burn my hand. When I left, all my belongings (bag, clothes, computers) were soaking wet from the steam, which filled the room. There were many rooms in the hotel that I could have stayed in instead.

Fine

It,was,more,than,expected,for,the,price,offered

The hotel is clean and cheap. We didn’t face any problem.

So loud!!! Noise from front desk area until 2am, then again early in the morning. One night there was even loud repetitive bangs at 4 in the morning. The room was nice and clean but the noise just isn't worth it, you won't sleep well

the price was decent however, I had to pay for taxi everywhere that I went the toilet was not working at times and the room did not look anything like the pictures

Coming back soon

Good for a low-budget hotel. It was a big, double room and a little out-dated. Positives: a window to let out the dampness, super hot water (only if a sunny day), early checkin, and great WiFi. Negatives: I had to clean the taps handles myself because they had a clammy metallic smell. The room does become clammy with moisture also, but there was no smell of dampness or mildew. The dampness could be managed using the aircon, fan, and window and/or asking for housekeeping every day.

Normal

It was ok for one night

Do not stay here. Pay a bit more and go around the corner. Sheets had fun and coffee stains

My stay

The hotel was nice overall. You get what you pay for. The room was clean, bed was decent, only problem i had was the noise. Walls were paper thin. You could hear everything in the downstairs lobby all night long. There was never any peace. But for the price it was worth it for one night before heading to the airport.

Good to sleep

Lovely staff, not great room

Very nice staff who were very helpful for me, however the room itself was not in great condition and had a strange smell. It's fine for a budget one night before/after a flight or so, but if you want better, pay more and go elsewhere.

Water is not hot. No wash towels available. Outlet in the room did not charge my phone

Hotel Jardín was in a perfect location for what we wanted out of Cancun, downtown but not near the hotel zone, local but safe and comfortable while being near every essential store you'd need!

Awful beds and pillows. My room was in the lobby area, couldn't rest because people talking very very loud.

I like that it was the cheapest thing I could find, even after taxes it was never more than $25 a night. I did not like how noisy it was, there was construction going on during my stay (the construction was IN the hotel and no notice was given prior in an email or phone call). If the TV volume is loud in the lobby you can hear it all the way through the top floors due to how the hotel is constructed. The bathroom smelled bad, perhaps like a mildew smell? It is very basic hotel. 0 amenities. No elevator. Area is probably not somewhere you would want to walk at night (be aware of stray dogs! Most didn't seem too aggressive, but don't let your guard down.) Sheets were staines and pillows were also. Found a few fries under the bed and a clump of hair on the side of it. Toilwt paper looked used and so did the "toiletry bottles." Advice: bring your own towels, bring Lysol, bring expectations for nothing other than a bed. Staff was cool. They have bottled drinks you can purchase ranging from 10 to 20 pesos.

The hotel was OK, barely. First, you could not find it. Then you didn't want to find it because of the area. It is located in a ghetto area with trash on every street corner. No drinking water available unless you purchase it. No hot water for a shower. No shampoo. No cups. One outlet across the room. Again, you would not want to walk there at night.

Staff were friendly and helpful. Hotel is within walking distance of the ADO bus station and the main route for buses to the Zona Hotelera. Room was nice. I recommend not staying on the ground floor since you can't open the drapes (main window faces the hallway, not outside). Stay on an upper floor so you can open the drapes and get some light. My room had a small window facing the outside, but it was high up. Many stations to watch on television.

Ok place to stay, somewhat hidden so taxis couldn't find it.

Property did not have hot water and the staff did not seem to care

Good for the price This is Mexico you have to put up with the surounding

the location market food ado bus station stors corrency for money

We didn’t even bother checking in because the area was horrible ,not clean , safe . Wouldn’t recommend staying , pictures are deceiving .

Sincerely, bad hotel

The room has not condition air. The guy that have to open the door (the principal entrance to the hotel) always is sleeping. There is lack of privacy (the bathroom window is in the principal corridor) and the zone is very awful. There is parking but in the street.

Bad experience

You can see the hotel tries it’s best to be a good hotel, nevertheless le facilities are not the great ones. They try to keep it clean and nice though. But the most important issue was the security, the hotel is located in one of the most dangerous zones of all Cancun, very far to the north of the Cancun downtown, if you take one of the tours to the turist attractions they’ll normally drop you off in Cancun downtown late at night and barely no taxi is willing to take you to that hotel or will charge you extra since is very insecure. Unfortunately I didn’t read any review regarding this issue hence why I’ll like to share it with other Expedia travelers.

Clean and Quiet

Chose this hotel because it was an Expedia favourite and my regular place was booked up. Am reasonably happy with the facilities and service.

for the price very good

i wanted to know how, to people live in cancun is fantastic

It was a very clean hotel and we were impressed with it. We only thought it was weird that the room service came in and cleaned before check-out.

Far from everything and located in a bad area

Not even the taxis know how to get there and is far from everything. Really loud at night.

Fine

It was a good place to come and go to sleep. But not to walk around it feels dangerous. Although, a couple of blocks down there are stores. There isn't acessable wifi in the rooms and only in the lobby. The bathroom smelled terrible. There is no curtain in the bathroom. Although they clean the rooms and bring fresh poor material sheets that aren't enough to keep you warm at night. The air conditioner was weird and sometimes didn't work. I'd recommend to go to a different hotel.

very nice hotel

I love the hotel so much,,very clean,room was excelent,,only the windowis so little,the towels are very very clean like snow, sheets are brite and clean,personal are very very friendly especially Diego, he helped us a lot,,,other personal almost dont speak English, very hard to communicate,,beach are very far from Hotel, you need to take a bus.

OK for a place to sleep

The hotel is NOT in Puerto Juarez, but in Cancun near the junction of Avenida Tulum and Avenida Chichen Itza making it about 1.5 miles from the ferry and .5 as stated. The accommodations were sparse, having only one sheet and a bed spread. Two sheets would let a person believe he was the first person using the bed spread. I had the same towel for the entire week, so it was always damp.

it's moldy and stinky in the room and bathroom. woke up with stuffy nose wifi will not work on 3rd floor, need to go to lobby. quiet neighborhood so if arriving at night and traveling alone might seem a bit scary for the inexperienced traveler.

no elevator, second day no towels, bed sheet was torned, sheets are not clean, first night no blankets no comforters, second night some comforters all wrinkly and not look clean No toillet seat to sit on, no hand towels or paper towels very very disappointed never recomend to stay there with any cost!!!

Basic comfortable stay

Basic Motel-like accommodation. Super friendly staff allowed me to use the lobby cooler for my beverages as there was no cooler in the room. Convenience stores in walking distance. The manager answered bus schedule question, gave me change and called a taxi for me in a matter of minutes. The rooms are older and need some updating and TLC. The staff told me the new owner is working on this. I would stay here again. Good price, great staff.

1. No A/C. 2. Fan was broken. 3. Lot of masqutos

1. No A/C, very hot. 2. Fan was broken, the owner do nothing about it. 3. Lot of masqutos,

Good room at a great price.

Close to downtown and an easy bus ride to the beach...room was very clean and comfortable...AC worked well...if you want to get away from the tourist areas and soak up some Mexican culture this is the place for you.

Buena rn general

La habitación en general está bien, la ducha caliente excelente. El aspecto del edificio, está muy descuidado. Tienen una cocina de uso común pero ni lavaplatos hay, no se puede usar porque la limpieza es pésima.

Hotel básico y buena relación costo/beneficio.

Hotel un poco escondido en un barrio cercano a Puerto Juarez, tiene lo básico para descansar entre una noche y unas cuantas... hay pocas opciones de tiendas para compras pero igual cumple con quedarte en un lugar seguro y limpio.

Las almohadas estaban muy incómodas

Precio - calidad adecuada

Es un hotel muy sencillo pero que cumple bien su propósito

Falta refrigeradora y microondas en La habitacion

Muy bien le doy 10 el hotel está nuevo pero la zona es insegura por el precio no te puedes quejar, sirve solo para ir a dormir y armar otra actividad

Buen hotel respeto a precio

No dan agua de cortesía.

Falta agua de cortesía, la mayoría de los hoteles te regalan agua al llegar, pero allí tienes que comprarla.

No esta bien ubicado el taxista nos advirtio que procuraramos no salir de noche y es qué no se ve muy seguro esa ubicación.

.

excelente

Buena

Es muy buena opción si vas de paso, la zona se ve un poco descuidada, pero es bastante segura, súper recomendable

No tiene elevador y nos tocaba hasta el ultimo piso, la tv no prendia y reportamos y la fueron a arreglar, no salia agua fria y lo reportamos y no fue solucionado.

.

El área donde ubica

Excelente servicio solo le haría falta un mini restaurante

Los alrededores muy feo

Todo bien solo los colchones estan ya muy vi3jos ya con posos y eso hace que no ddescances

Todo bien

The only problem is the parking. There is not enough space for parking. I suggest that they reserve a place for the people who have already paid the room.

I didn't like that the space for parking is very small and they don't reserve the space for your car even if you have already paid the room. I suggest that they reserve a space for parking for the people who have already paid the room.

Excelente lugar muy tranquilo y cerca de la zona hotelera, puerto Juárez Oxxos cercas. Y el precio muy accesible

el cuarto estaba grande cómodo con tres camas matrimoniales, rente dos cuartos iguales, lo que no me gusto es que nos toco 4to. piso y ese piso no tenia un barandal seguro, la vdd si me senti algo insegura, pues el hotel en general solo para ir a dormir. Lo rentamos para no dormir en el aeropuerto ya q nuestro vuelo era a las 7 am

Un poco alejado de lugares de comida y de donde comprar, el hotel bien para dormir con lo necesario, atento tambien el personal

Se siente mucha inseguridad estando ahí…

Muy lo único que le falta es un ascensor

Excelente servicio y limpieza

Excelente servicio y ubicación

Más o menos

El lugar estaba un poco alejado de todo, y el primer muchacho que nos recibió no dió el mejor trato. Sin embargo, para el precio y si lo que quieres es un lugar para descansar está bien.

Muy bien muy buen precio

Bien en general.

En general el hotel estaba bien pero una cucaracha me callo en la cara mientras dormia no se si por falta de limpieza o fumigacion. Al llegar al hotel habian unas personas cerca del hotel ingiriendo bebidas alcoholicas lo cual me causo algo de inseguridad.