Hotel Grand Mutiara

5.2

Poor

47 Guest reviews

5.2

Poor

47 Verified Reviews

Read all reviews

Cleanliness5.0/10

Service6.2/10

Comfort5.2/10

Condition4.6/10

Neighborhood7.0/10

Amenities5.6/10

Worse Hotel Ever

There were cockroaches, broken hotel window with a board up over the broken window leaving a crack to that the warm air would come in. No working television, no towels, no toilet paper, no coffee like they advertise. THEY STOLE 30 dollars in Malaysian money for what they said was a travelers tax that they said all hotels do, but I have stayed in Malaysia before and never had that happen to me before. The room was dirty, the bathroom was dirty. There was a missing drawer in the cabinet. I do not recommend this hotel.

This hotel is so dirty and old please just shut down your business

It was okay staff were friendly, but as soon as we got to our room a cockroach ran across the floor, and we had to ask them to clean the bathroom because it looked used.. and in the morning we were woken up by loud noises of workers fixing or cleaning something?? Very frustrating.

Near to the place we want to go.

Worse Stayed I Had

Terrible

Nice staff. Good amenities. Easy access to transportation. Good neighbourhood and surroundings. Shops and eateries everywhere. Will definitely stay here again. Pleasant experience.

Comfortable soft bed and cold water

The cheapest price for a comfortable bed. The location is close to the free blue and red line public bus service that is why I always stay in Chow Kit. The hotel looks old but clean and cheap. Pros: Free hot/cold water, location is close to bukit Bingtang, free public bus, good staff, the most comfortable bed. Cons: TV and AC not working, I am very happy even though the tv/ac didnt work,all I needed was the cold water and the free bus. The cheap price and soft bed is the best thing! Thank you for giving me the room with a window.

Basic rooms

The service was good but the condition of the hotel wasn’t great

air conditioner in my room didnot work and room was without window

I never check-in AT ALL,as a permanent resident(PR),he is asking me to pay an additional Rm10 which is meant for a tourist. I walked out angrily,they can have my ONE NIGHT PAID ,but never that i will RECOMMEND the place.

good job for the price, not worth it

it was so amazing that i can sleep with cockroach beside me, and the wifi is so fast that it wont even load for about 30mins, the the neighborhood was so cleen that i think no one is cleaning it for a while now.

I did not stay there because of the broken windows and smoke smell in the room and cockroaches in the bathroom and bedroom!

Nice location near kl sentral

One of 3 booked rooms has poor lighting Only 1 plug for electricity available per room

Room not so clean n so dusty but wear slippers OK n cupboard about to break off .

All facilities very old and no maintenance. Also got mosquitos cleaning wise also very bad.

Best Places for Travelers

We had a good Vacation, The place is very nice and caring hotel attendants.

No facilities at all. No airport pick-up service although memtioned. No hair dryer. I stayed 5 nights but no cleaning, so no bottled water refill unless I asked for. 2 cockoches are found. Bedding is dirty with makes. Very noisy even at mid night with vehicles' passing by. Price is cheap but basic condition should be a must!

Close to Sogo Shopping Mall

Room review

The air conditioning was not cold, the bedsheets has stains, there was no toilet paper. The service response was fast to deliver the toilet paper and to replace the bed sheet. Later, found out that the control knob of the air cond was not pointing at the correct function, max cold was actually fan. There are gaps between the air cond and the wall, so there's mosquitoes bite and small cockroach was noticed on the floor.