Near transit and clean

Small, unlevel. Balcony not accessible and doors did not open. Staff was great though.

Very close to Gare de Lyon and metro station, with large variety of restaurants and cafes close by. Junior suite rooms have a good size and have a great large bathrooms. Good breakfast. Great stuff.

Rooms are very small. Two people cannot relax and enjoy room, not enough space. Thermostat in room did not work. Room was too hot and to cool it, we had to keep our balcony door open all the time. With balcony door open, our room temperature would cool to 24 degrees C. With the balcony door open, the street noise was loud and we couldn’t relax.

Very friendly and accommodating staff, rooms are very clean and the view is beautiful. Will definitely rebook when I come back to Paris.

gracious staff

Had a great experience from the moment I walked in. The room was small, but very comfortable and very clean. The hotel’s location is right next to the train station which made it very easy to go anywhere in Paris. Highly recommend this hotel.

The king size bed wasn’t a real king size bed

Thomas at the front desk was very helpful

Convenient to the train station

The room was comfortable but small, and the elevator was very small - too small for both a person and their luggage. The breakfast was generally good but expensive. It was located very near the train station, but is a fair distance from the main tourist sites. There are lots of restaurants near this hotel.

Good, helpful staff, convenient area, nice room

N/a

Xxx

Great and friendly customer service , I highly recommend working on the breakfast to include more variety. BK was good but can be much better

Good breakfast, close to train station, comfortable beds

Stayed here for 2 nights and was the best place to stay for those that want easy access to the metro. Staff was nice and made sure we were comfortable with our stay and also gave their recommendations for the best places to eat. Would definitely stay here again!

Family stay

Overall the hotel was clean and the staff friendly. The room was pleasant that said it’s probably coming to a time for a freshen. Common areas were excellent.

From the moment we checked in the service has been incredible. Every bit of the property is beautiful adorned. Very classy interiors.

Hotel is in good location, takes 2-3 minutes walk to metro.It was renovated in 2021 and very nice, modern and clean. We booked this hotel because we traveled to Paris with friends who are Hilton members. As members, they got complimentary breakfast and hotel gave us free breakfast too. Really kind and I love the breakfast too. Definitely will recommend this hotel.

Marriot Schmarriot, stay here

The staff was amazing and very helpful. Obviously the rooms are a bit small, but to be expected in paris. Overall a great stay and would stay there again!

Superb Choice @ Gare de Lyon

Stayed in Signature Suite 607 with children, completely redone room, essentially brand new (2 beds, 2 rooms). Bathroom marble pattern porcelain tile, large towel warmer, rainhead shower strong pressure, lux fixtures, stone countertop for toiletries and more. Separate toilet room made showering easy. Sofa bed used a real mattress, must have had a special pad was superbly comfortable as was the king bed. Staff accommodated the stroller/pram in a special area of lobby so no need to lug upstairs (huge benefit). Staff brought all luggage to room. Staff took great care with the children where they were WELCOME. Staff noticed one child upset during the stay and offered Madeleine cookies and drinks. Ordered via amazon a package and staff put it in room without asking. Food delivery (uber eats) was easily accomodated at front desk. Truly exceptional service in all aspects and a place that welcomes and deeply cares for families and children. Highly highly highly recommended in all aspects.

Good location and friendly staff

We were not able to stay at the Hotel because our flight from London LHR was cancelled because of the extreme weather.

Double-billed.

The stay was good until I got home and I realized I had been charged twice. I paid in advance through Hotel.com, and then the company used the imprint of my card for deposit to charge me again. I am still trying to get refund.

Bring a heater!

We found the hotel perfectly located to Gare d' Lyon Train Staion and the staff were friendly. Our chief complaint was the heating in the rooms (We overheard another patron with the same complaint). The weather turned cooler 12 October and we wanted to heat the room. The thermostat was set at "Cool" and 16 degrees C. This was probably helpful in summer, but the outside temperature was 17 C and wet. We asked for assistance immediately and a staff member set the temp to 22 C and said they would check back, but in 30 minutes the system reverted to cooling and 16 C. Mentioned it again the next day, there was never any repair made. The system would not allow us to keep the setting to "Heat" in the room and the staff seemed incapable of doing a reset on the entire system. The workaround is to set the heat way high, and monitor it every 20 minutes to catch it before it turns back to cooling. Anytime you leave the room, turn the system "OFF", so it doesn't cycle to cooling while you are out. Not optimal. We could't stay in the room without being in the bed under covers with the system turned off.

Clean and updated

Clean and convenient

Perfect location

Super friendly & helpful staff. Rooms were very clean & very quiet - especially for a downtown location. This hotel is across the street from the Gare du Lyon - so getting to the station and Metro was very easy. Only downside for me: The rooms shown on the website - the room I booked - are much larger than the room I received. I asked about this and they said that it was a problem with the website. So, Expect a much smaller room than shown. However - the room & bed were very quiet and comfortable.

Great location and very clean

So convenient for trips to the south

Really friendly staff great location would def definitely recommend

Comfortable and Convenient Stopover

Staff were friendly and helpful. Room (deluxe, king bed, view) was small but adequate. View was pleasing, bed very comfortable and shower great. Location was perfect for our journey from Gare de Lyon the following day (2 mins walk) and there was a reasonable selection of restaurants nearby.

Clean and comfortable and friendly

Lovely hotel - reception very welcoming

Great location near Gare de Lyon made getting to all sights super easy. Nice large room and restroom with AC!!

Staff was super friendly and helpful. Hotel was a little removed from the major attractions, but close to the Spanish Steps and very close to the metro and one of the train stations.

Gabriel’s costumer service was amazing!!! Friendly and professional staff. Very clean and excellent location ❤️

Great stay

Nice and clean Hotel , nice and helpful employees

Très bon hôtel, très bien situé, proche des transports et de la gare. Hôtel fidèle à l’annonce, aux photos je recommande vivement 👍

Nice and cosy hotel

Nice and cosy hotel. Very nice and helpfull staff

Tenia mis dudas por ciertos comentarios pero oa experiencia ha sido agradable y cómoda. Normalmente no habiamos encontrado gente amable en Paris, pero este lugar fue la excepción.

Chambre minuscule pour un 4 etoiles Couloir bruyant du a la presence d un bureau informatique (la porte claque plusieurs fois des 8h du matin)

Tout proche de la gare.

Hôtel très confortable , belle deco, 2 pas de la Gare de Lyon. Staff sympathique.

Insonorisation très très mauvaise Personnel très aimable Taille des chambres salles de bain ok

Un 4 étoiles qui n’en mérite aucune

Chambre minuscule. Fenêtre sur cour avec un échafaudage. Une chaise sur laquelle on ne peut pas s’asseoir faute de place pour la déplacer. Une prise inaccessible sous une table. Zéro service mais très propre. Comment cet hôtel peut avoir obtenu 4 étoiles? Le prix, en revanche, dans un quartier bruyant et peu coté, à côté de la Gare de Lyon, est très cher.

Prix trop élevé

J'ai cherché les étoiles

Bien situé. Belle réception. Bon petit déjeuner. Personnel sympathique mais difficile de se faire comprendre la plupart comprennent et parlent très mal le français...j'ai du parler en anglais...pour une française à Paris, un comble! Salle de bain extrêmement étroite moins d1 mètre entre le mur et le plan de travail. Accroc au mur. Trou dans housse de couette. Fenêtres en état approximatif. Cabine de douche non étanche. Objets de déco abîmés. Traces de fond de teint sur les murs. Des détails, mais nombreux, et surtout pour 4 étoiles je m'attendais à quelque chose de top, du moins par rapport aux moyennes gammes que j'avais fréquentées auparavant. 1er jour sac plein de la poubelle de la salle de bain oublié à côté du lavabo. 2ème jour retour à minuit d'une grosse journée : chambre non faite. Signalé mais pas d'excuse on aurait dit que ma demande était bizarre, pourtant chez Ibis, F1 et compagnie les chambres sont faites systématiquement chaque jour!! 3ème jour chambre faite mais manifestement pas de passage d'aspirateur (assez dégoûtant de marcher pieds nus). Bref 10 ans que je n'étais pas partie en vacances j'ai voulu prendre un bel hôtel au lieu d'un plus bas de gamme et finalement à part le prix je n'ai pas constaté de différence flagrante Extrêmement déçue!!!!!

Avis du séjour

Pour le prix la chambre est plutôt petite. Personnel très bien. Bruyant la nuit, réveillé à 4h.

Service non à la hauteur

Hôtel pourrait être charmant si … Si le service était à la hauteur : nous avons demandé un second peignoir dès le premier jour, alors que nous étions deux et qu’il n’y en avait qu’un seul…et 3 jours après, nous n’avions toujours qu’un seul peignoir. Si la très forte et très désagréable odeur d’égouts dans la salle de bains avait été gérée par l’hôtel comme il se doit. Obligés de ouvrir la fenêtre en permanence, sinon insupportable… Si le champagne commandé et servi dans la soirée, payé par carte n’était pas une seconde fois débité au check out… Un niveau de service global très loin du niveau attendu et encore moins avec le prix de la chambre à plus de 300€. Partout dans le monde, des hôtels sont à ce prix bien plus confortables en terme de service client.

Personnel vraiment accueillant et accommodant la réceptionniste est même allée jusque devant la gare pour nous trouver un taxi maintenant quand je monterai sur Paris je retournerai à cet hôtel sachant que c’est la deuxième fois que je vais à cet hôtel

BELLE HALTE A PARIS

Belle halte au calme à deux pas de la gare de Lyon, chambre et salle de bains très cosy.

Great stay

Right next to Gare de Lyon train and metro station so easy to travel around. Friendly, helpful and professional staff. Clean and nice rooms with a very comfortable bed and excellent shower. Nice restaurants close by. Would definitely stay there again.