Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).
• COVID-19 testing fee (PCR screening): COP 200000 per person, per stay.
• COVID-19 testing fee (antigen/rapid screening): COP 200000 per person, per stay.

We have included all charges provided to us by the property.

You need to know

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Pool access available from 8:00 AM to 8:00 PM.
• No pets and no service animals are allowed at this property.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• The property requires all guests receive on-site antigen/rapid COVID-19 testing (COP 200000 per person, per stay).

Special Instructions

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Cashless transactions are available
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

Optional fees

• Airport shuttle fee: COP 80000 per vehicle (one-way, maximum occupancy 3)
• Airport shuttle fee per child: COP 80000 (one-way), (from 4 to 7 years old)
• Hosted evening meal: COP 70000

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Spanish