Hotel Boutique Casa San Miguel

7.8

Very Good

78 Guest reviews

7.8

Very Good

78 Verified Reviews

Read all reviews

Cleanliness8.4/10

Service8.2/10

Comfort8.0/10

Condition7.8/10

Neighborhood9.0/10

Amenities7.4/10

Our room was spacious and clean. The staff was very accommodating and hospitable. My only complaint is that the hotel lacks a front desk staff. We checked in with the housekeeper because there was no one working the front desk. The hotel has no staff available until late in the evening. It is helpful to have a front desk staff 24 hours to accommodate all the guests. Several times we were going out and found people outside waiting for someone to open the door. This is not good business practice.

Cartagena

Very nice Hotel very Central. Breakfast could be improved Very nic and friendly stuff

Very nice stay. Property pleasant and quiet. Staff very nice. Good breakfast. Area fun and vibrant. Close to the Old City and sights. Highly recommend.

Sweet safe boutique hotel

This sweet boutique hotel is in a great central location in the city, walking distance to local & fine restaurants, as well as touristy things. Very clean with an awesome rooftop patio. Above all the staff was amazing & accommodating, extremely helpful in coordinating our next leg of our trip. It was most appreciated. A full recomend,!,

perfect location and great service

A great location, exceptional customer service and very nice and clean room. small hostel/hotel. If I visit cartagena again, I won't stay any other place.

I would give this place a 0 if I could. They cancelled our reservation at the last minute and failed to let us know. We showed up at the hotel, after dark, but well before the end of check-in time and they told us that they gave our room to someone else. The poor guy at the desk was trying to be helpful but management would not get involved. Worse yet, the did not refund our money. So they left us in centre of the old city, with no room, yet they still took our money. Luckily, Expedia protected us, and paid for a very nice room in Bocagrande. Not the location we chose, but we were able to have a great trip. I have travelled extensively in Latin America and generally chose boutique hotels. This was the first time in my travels that I have been ripped off significantly. If it wasn't for Expedia this trip would have cost me about 5x over budget and I might have been left in the middle of Cartagena without a place to sleep. Just to review. They gave our room to someone else, who offered more money, did not refund us for the money we had spent months ago to book the room. Also, management disappeared and allowed a young man to deal with us. I did feel bad for the service staff as this was not their fault. There are plenty of great hotels in this amazing city. Pick another one. Unless you want to pay for a room you don't use

This hotel was almost perfect in every way. The staff was friendly and attentive. The rooms were nice and clean. It’s on a very beautiful street and has a nice pool as well. The only reason I gave it less than 5 stars was because the WiFi went down and wasn’t fixed for 3 days. As a foreigner, I used the WiFi to FaceTime audio my family and I had to go out places and spend money in order to talk to them when it went down. Besides that, it was excellent! I will definitely be staying here again!

Close to night activities and safe to do so. Convenient location, walkable to everything

It was an OK property. Nice location. No hot water and the shower had no pressure. Breakfast was nothing special with very limited choices. I had booked the hotel car to pick us up from the airport. We waited for good half hour and finally a guy with a young kid showed up in a very run down car that was parked a block away. I would not recommend this property.

NEED IMPROVEMENTS

To be a Boutique Hotel you have to separate your self from other you have to be unique, The room was not ready when arrived , no toilet paper no shampoo . I reported a water leak by the light in the bathroom and was never repaired. The right privacy blind up and down mechanism was broken. The breakfast was simple and not boutiqueky enough. They need a lot of help and improvements to be call Hotel Boutique. THE ONLY GREAT THING WAS THE PRIVACY AND THE LOCATION WAS FABULOUS.

Location was great and the staff was amazingly helpful and friendly

Small and quiet place in Getsemani. Family home feel close to all major attractions.

An undiscovered jewel of a place to stay with a family home feel.

Arrived at the hotel to find it had been overbooked and the deluxe room we reserved was taken. We were given a smaller room but not reimbursed for the loss of money. This happened to ALL the other guests so it’s clearly a scam the hotel do. Rooms smell mouldy, pool is not a pool it’s a pond not for swimming, air conditioner doesn’t work, desk never attended, breakfast ran out every morning. Better stay somewhere else

No AC, no hot water, horrible customer service.

Ainsley and Norma make you feel like family. Location is super, and a very fairly priced hotel. There are idiosyncrasies that are part of the charm.

Our room was overbooked and we had to stay in a room that was half the size of the one we paid for, with a smaller bed, and smaller bathroom and no one could answer for it.

They refused to accept my reservation and could not refund the money

Excellent location, near Plaza Trinidad and lot of restaurants. Nice staff. It have all the essential to stay for couple of days.

El servicio terrible, las condiciones de higiene de la habitacion , las habitaciones sucias y el bano, no tiene telefono ni internet, ofrecen servicios que no tienen

Absolutely LOVED! great location, small hotel, amazing staff. Ended up coming back to this hotel after going to Santa Marta

The staff and owners are exceptionally thoughtful and welcoming hosts. Casa San Miguel is ideal for anyone seeking a basic, lovely and quiet place to stay in Getsemani.

This hotel was awesome I was very happy, and I am going to recommend this to all my friends.

Beautiful boutique hotel

Our reservation confirmation stated that we had a private balcony included with our room which was not the case; however, the pool and rooftop areas were quaint and relaxing. We had to wait a while to check in and to have the safe fixed, but it wasn't a big deal and the service otherwise was outstanding. Noise travels easily, but par for the course with the area. I'd recommend this hotel, it's adorable! The location was excellent (close enough to everything yet out of the super crazy busy spots), the rooms were nice and clean, and breakfast was delicious. We would stay again!

Hidden gem in Getzemani (Plaza de la Trinidad)

Great location, excellent value and amazing staff

Nice boutique hotel.

This is a great little hotel. Very friendly staff and a great location. They only speak Spanish so have translate ready if you do not hablo Espanol. The pool is tiny and out of order when I was there but I did not plan on using it anauway. Unfortunately they overbooked and I was told that despite having a guaranteed reservation through hotels.com I would have to move to another hotel. I am unsure if this is a problem with their booking system or hotels.com. This is why they only get 4 stars from me. I really wanted to stay.

This small hotel is quiet and clean with friendly service. Our room was small as are many in this part of Getsemani. If you like some space, the Superior room is the way to go. The pool is tiny and really just decorative. The hotel is in an excellent location in Getsemani, close to everything but on a quieter street.

Small boutique hotel with only four rooms. Hotel is very nice, large, pleasant rooms and 24 hour front desk with friendly staff. Each room has a table and chairs just outside so you can sit outside your room. Breakfast is served at the table outside your room. There is also a roof top terrace where you can sit in the sun and admire the views. Location is great, 2 mins walk to nice bars and restaurants on the plaza and only 10 mins walk to the old town inside the city walls. Overall, we enjoyed our stay and thought the hotel was good value for money. We spent one night away from the hotel to go to Playa Blanca and they happily stored our luggage without charge. The only downside is the pool which is very small, shallow and right by reception and the kitchen hence is more of a water feature - we did not use it and I doubt anyone else would either. Also, breakfast has to be ordered the night before so you chose between three options (Caribbean, American or Light) and specify a time. While breakfast was nice, it tended to be served when they felt like it rather than the time you specified. One day it came 30 mins early which was no problem, but on our last day we ordered it for 8am as we had to leave at 8.30am to go the airport. Needless to say that despite making it clear we had to leave our breakfast was not ready before 8.30am so we ended up leaving without being fed which was a bit annoying.

Great location. The rooms are big, clean, air conditioned, and quiet. The staff are very friendly and helpful. Highly recommend this place!

It’s was definetely a unique experience staff is amaizing and everything within the old city of Cartagena is very close no need to rent a car or take a cab. I definitely recommend it and will stay at casa San Miguel for my next visit to Cartagena

The hotel manager Hasley was amazing. He went above and beyond to make my stay perfect.

Excellent property. They have a little pool that can i

Casa San Miguel stay.

Good value for the money. I hurt myself when going in the pool. I slipped on the step. No hand rail to enter.

It's a very nice little hotel. The location is great and the staff is fantastic. Will be back

Perfect base camp for Cartagena

Cute little base camp in an old building with super friendly staff!

nice hotel conveniently located in getsemani, close to the old city

Comfortable but pricey for what you get

Good breakfast and position, helpful staff. Small room and tiny pool

Petición / queja

He estado intentando comunicarme con ustedes debido a que por el Covid- 19 cancelaron el evento de Cartagena y tuve que devolverme antes. He intentado escribirles pero no recibo respuesta

La ubicación es inmejorable, Justo en el centro del barrio de Getsemani. También su personal fue muy amable y servicial. Algo en lo que les hace falta mejorar es la limpieza de la habitaciónes, cuando llegamos había basura en uno de lo cajones y jabón abierto en la regadera.

El hotel es pequeño y acogedor, esta en el barrio más lindo y bohemio de la ciudad. La ubicación es excelente y la atención del personal es sin duda increíble.

fui huesped de la ciudad de mexico

la diferencia en un excelente servicio fue la llegada que el encargado tardo 15 minutos para recibirnos porque se quedo dormido ,es lo único malo

Todo muy bueno, personal atento y muy amable. Limpio, buen desayuno incluido y excelente ubicación!

Bonito lugar

Hermosa casa pero le falta mantenimiento en el baño y el aire acondicionado q hace ruido. Hay un hueco en el techo del baño y entra la lluvia, el agua es fría y la tapa del inodoro rota, no hay shampoo, lo demás perfecto, sobre todo atención del personal y buen desayuno,

Hola. El hotel tiene una ubicación perfecta, barrio tranquilo y cercano a Plaza Trinidad, excelente. De la habitación no me gustó el sanitario poque tenía problemas y no lo solucionaron. El desayuno muy pobre y no está acorde al hotel ni al lugar donde este se encuentra. El personal bastante bien. Regresaría si mejoran sustancialmente el desayuno y mejoran el sanitario.

A notre arrivée notre chambre n'etait pas disponible, nous avons ete relogés dans un autre hotel d'un niveau trés trés infrerieur et de surcroit placé au 1er etage d'une rue extrémement bruyante toute la nuit . Nous n'avons absolument pas pu dormir durant cette nuit , et avons demandé à etre remboursés de ce declassement totalement inacceptable . Nous n'avons toujours pas de nouvelles et attendons fermement cette compensation, faute de quoi nous n'utiliserons plus jamais Ebookers. Merci de votre reponse. G.Chassaniol & S. Lantuejoul

Très bel endroit, chambre, jolie, et lit très confortables, au coeur d’un quartier animé, mais miraculeusement au calme. Personnel sympa et de bon conseil. Deux bémols : petit-dejeuner vraiment trop frugal pour le prix et le standing. La « piscine » est un bassin, une grande baignoire où l’on peut se rafraichir.

Lindo hotel. Solo 3 habitaciones. Bien situado en Getsemani el barrio de moda

Het personeel was heel vriendelijk en behulpzaam. Heel mooie nette kamer met airco en ventilator. twee minpuntjes: de wifi werkte niet en het ontbijt was pover.

La ubicación es única. Y las instalaciones son muy buenas, al ser muy pequeño debería tener una atención personal

Opinión de hospedaje

Me pareció un sitio agradable e igual quienes trabajan en el hotel lo único, es que al hacer el ingreso no nos habían limpiado bien la habitación.