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09 Apr 2025
Wednesday
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10 Apr 2025
Thursday
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2 Adults - 0 Child
1 room

Hôtel Astoria
8.6

Excellent

113 Guest reviews

8.6
Excellent
113 Verified Reviews
Read all reviews
Cleanliness9.0/10
Service8.8/10
Comfort8.2/10
Condition8.0/10
location8.0/10
Neighborhood8.0/10
Amenities6.8/10

18 Rue Tourtel, Carcassonne, France. See map

Free WiFi
Parking available
Dining services
Concierge
Non-smoking
Concierge services
Breakfast available (surcharge)
Multilingual staff
Front desk (limited hours)
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See map

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Hotel Description

Hôtel Astoria is centrally located in Carcassonne, a 3-minute walk from Canal du Midi Harbor Master's Office and 9 minutes by foot from Theatre Jean-Alary. This hotel is 0.9 mi (1.4 km) from Maison des Memoires and 1.4 mi (2.2 km) from Theatre Jean Deschamps. Make yourself at home in one of the 19 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include desks and blackout drapes/curtains, and housekeeping is provided daily. Featured amenities include express check-out, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

No elevators

Property confirms they are implementing enhanced cleaning measures

Professional property host/manager

Pets not allowed

Check-in from: 2:00 PM
Check-in by: 7:00 PM
Minimum check-in age: 18
Check-out by: 10:30 AM

Cleaning and safety practices

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Essential workers only - NO

Important information

Property Alerts

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.40 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

You need to know
  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Special Instructions
The front desk is open daily from 8:00 AM - 7:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Guests arriving outside of regular check-in hours must contact the property to arrange check-in.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts major credit cards and cash
  • This property uses eco-friendly cleaning products
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately EUR 10.00 per person
  • Uncovered self parking fee: EUR 7 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

French

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Non-smoking

Other

Concierge services

Breakfast available (surcharge)

Multilingual staff

Front desk (limited hours)

Express check-out

Parking (limited spaces)

Self parking (surcharge)

Eco-friendly cleaning products used

Uncovered parking

Wheelchair accessible – no

Secured bicycle storage

Upper floors accessible by stairs only

Well-lit path to entrance

Hotel reviews

8.6
Excellent113 Verified Reviews
warning-sign.svg
Cleanliness9.0/10
Service8.8/10
Comfort8.2/10
Condition8.0/10
location8.0/10
Neighborhood8.0/10
Amenities6.8/10
10/10
Exceptional
Clair, 07 May 2023
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Small hotel ran by a sweet woman. We didn’t get breakfast but it smelled delicious! No elevator which was fine for us. Small room. Close to train station.

10/10
Exceptional
Thi Thanh Phuong, 04 May 2023
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less than 5min walk from the main train station, about 10min walk to the city centre, 20min walk to la cite. the reception to the hotel rooms is in another building, opposite side of the street. check-in was fast and easy, they kept my suitcase til i could access my room. room is clean, has every you need = kettle, hairdryer, tv, wardrobe, desk, curtains. the area is quiet, clean, safe. i travelled alone and had no issues or concerns during the day or night. highly recommend. one full day for carcassonne is enough. enjoy!

10/10
Exceptional
Verified traveler, 11 Mar 2023
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Excellent value hotel which is very handy for carcassonne railway station. Comfortable bed, good heating system. Will return.

8/10
Excellent
Ali, 04 Jan 2023
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Good choice

Good location and clean at a reasonable cost.

6/10
Fair
Richard, 29 Sep 2022
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Good location close to station and centre of town, very friendly staff, clean…..but very basic accommodation.

10/10
Exceptional
Eilis, 02 Sep 2021
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Highly recommended hotel.

A lovely little hotel, so handy for everything you need in Carcassonne. So close to the train station that travel was made easy. Navette to the airport from the station also handy. Hotel owners contacted us the day before our stay and were so helpful and friendly whilst there. Room excellent, everything we you need. Breakfast excellent, overall to be recommended.

8/10
Excellent
cris, 10 Aug 2020
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Skip the beakfast

Location, great for station. Good room. Breakfast is miserable in a small dark basement room. Not at all a comfortable atmosphere. Walk into town and get something there

8/10
Excellent
YEUK PING AXL, 28 Feb 2020
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little hotel offers warm service

very helpful and friendly hotel owner! The location of the hotel is easily accessible from train station and airport shuttle bus stop!

8/10
Excellent
Lars, 23 Feb 2020
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Close to the railway

Astora is just a short walk from the railway station. Checking in I got a lot of help about what to see in Carcassonne. I can really recommend Astora.

8/10
Excellent
Sheila, 16 Dec 2019
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Very friendly & helpful at reception. Stored bags for us after checkout while we explored some more before leaving Carcassone.

10/10
Exceptional
Verified traveler, 04 Nov 2019
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Everything we needed

Excellent value. Free overnight secure bike storage. Twin beds great for two friends who don’t want to share a bed. Handy for cycling the Canal.

10/10
Exceptional
Karen, 24 Jul 2019
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Convenient and quiet location.

Very friendly and welcoming staff. The room was spotlessly clean, spacious and very comfortable. The fan in the room was a blessing as it was very hot during our stay. We had safe and secure parking for our motorbike in the hotel garage. Breakfast was good.

8/10
Excellent
Verified traveler, 25 Jun 2019
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Right near train station. Small and basic, but price very reasonable and close enough to the old city. Owners very nice.

10/10
Exceptional
Tomasz, 06 Jun 2019
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Very good hotel

Clean and comfortable. Staff very polite and speak English

8/10
Excellent
Helen, 01 Jun 2019
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Great location

Great location, close to station. Very clean, warm welcome. Would love to have a kettle to make a cup of tea.

10/10
Exceptional
Pamela, 12 May 2019
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Excellent value hotel in a great location

This is a great place to stay. The airport bus stops outside the train station which is 5 minutes walk to the hotel. You can also get a bus to the Cite across from the train station. There are plenty of restaurants, shops and a supermarket, all within 5 minutes walk. My room was in the newly refurbished annex. The room is basically furnished, has air con, metal shutters to shut out light and noise, flat screen TV and desk and chair. Water was hot. No hand towels, the only slight issue. Owner is welcoming and helpful. We had breakfast 1 day, but not much choice. Overall excellent value and location could not be better.

8/10
Excellent
janet, 30 Apr 2019
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Nice

Very good. Good value ,friendly

8/10
Excellent
Bird, 01 Nov 2018
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Room locks and security might be better, but it was clean, pleasant, and had some amenities like a hair drier. It was a cold and wet and there was a great mini split heater in the room. A basic room, great for the price.

8/10
Excellent
Joe, 09 Sep 2018
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The breakfast was phenomenal and the staff is very friendly. The room is a little small for four peoples. It's a little far from the castle (30 min. walk).

6/10
Fair
Patrick G, 29 Aug 2018
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2 day stay in carcossonne

The staff were good. The price was averge and the accomidation was clesn air conditioned and adequate

10/10
Exceptional
Cynthia, 20 Aug 2018
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Welcoming hosts, lovely breakfast and clean room. Air- conditioning too.

8/10
Excellent
Jim, 24 Jul 2018
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Nice no frills hotel, comfortable and clean.

The Astoria is a well located, straightforward hotel with few frills and lots of comfort. It is a very short walk from the train station, located in the lower city and about a 20 minute walk to the old Cite. There are many shops and restaurants steps from the hotel with easy access to the Canal du Midi. The room was very clean and comfortable, we had a room with a bathroom though there are less expensive options with a shared bathroom. Despite it being a very busy weekend in Carcassonne we found the room quiet despite the fact we faced onto the street. We opted for the breakfast and were not disappointed, the croissants and bread were fresh and tasty and the coffee machine made a passable cappuccino. Finally, the owners/staff were very friendly and extremely helpful. We would stay here again.

10/10
Exceptional
Verified traveler, 26 May 2018
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Excellent location. Clean. Hosts were very kind and helpful and made great recommendations and also helped with bookings. I had a great stay.

8/10
Excellent
Verified traveler, 01 Nov 2017
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Pretty basic hotel in a good location. Recommended for budget travellers.

8/10
Excellent
Édouard, 22 Jul 2023
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Emplacement correct, proche de la gare sncf et du centre ville. Loin de la cité médiévale pour ceux qui viendraient la visiter

2/10
Poor
Dra. Renira, 20 Jul 2023
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Hotel horroroso, mal localizado, totalmente diferente das fotos. O dono não sabia de absolutamente nada da cidade. O ar condicionado não funcionava. Toalhas ásperas e pequenas. Lençol quente demais, junto com o cobertor. Nunca mais.

4/10
Poor
Marian, 01 Jan 2023
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Decepcionante, lo venden como un hotel con encanto y en realidad no es así. Pagué 85€ y para lo que me encontré me parece carísimo.

10/10
Exceptional
Jean-Sebastien, 30 Aug 2022
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Joli, propre, bien situé

10/10
Exceptional
Aurelie, 08 Mar 2022
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Séjour très agréable , 2 nuits , chambre confortable et très propre . Un petit moins pour l'isolation sonore . Sinon , parfait !

10/10
Exceptional
Roberto C, 13 Nov 2021
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Excelente custo/benefício

Hotel localizado próximo à estação de trens, e alguns metros do centro da cidade baixa. Instalações simples, porém tudo muito bem arrumado, limpo, proprietarios muito gentis, café da manhã com horario marcado.

6/10
Fair
Fabrice, 08 Nov 2021
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Hôtel mal classé

Hôtel noté fantastique sur les site mais ne le mérite pas. Bruyant entre les chambres, sol de la chambre mal nettoyé. Bon lit.

10/10
Exceptional
Bertrand, 27 Jun 2021
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Excellent accueil, parking réservé, chambre spacieuse et propre

8/10
Excellent
Julien, 26 Oct 2020
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Simplicité

Bon rapport qualité prix petit dej un peu simple mais bon qd mm

8/10
Excellent
Verified traveler, 06 Oct 2020
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Séjour d'une nuitée, bon accueil, chambre propre, bien placé.

10/10
Exceptional
Catherine, 07 Aug 2020
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N hésitez pas !

Nous recommandons cet établissement. Des propriétaires à l ecoute , l hotel est propre confortable, chambre bien aménagée et décorée et idéalement situé.

10/10
Exceptional
Murielle, 20 Jul 2020
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Bon accueil Réactivité concernant les demandes Chambre rénovée et propre Lit confortable

10/10
Exceptional
Ildefonso, 18 Feb 2020
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Todo muy bien buena ubicación,para ir a pie zona tranquila ,en recepción la gente muy amable atenta

8/10
Excellent
Eliane, 30 Dec 2019
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Excellente adresse que nous recommandons

Nous étions en retard pour le Check in et avons eu l’agréable surprise de constater que les gérants avaient tout mis en œuvre pour que nous puissions accéder à notre chambre. Tout grand merci pour ça et pour votre gentillesse. Nous sommes aller manger à l’Escale et avons fait la connaissance d ´ Estelle (la vendéenne qui vous salue bien)elle nous a dit que nous avions eut de la chance d’être tombée sur vous ☺️ Encore un grand merci, nous recommandons votre hôtel auprès des voyageurs car il est vraiment bien situé et propre et dans une rue calme, Nous en profitons pour vous présenter nos meilleurs vœux pour 2020. PY et Eliane

6/10
Fair
MARYSE, 07 Dec 2019
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Séjour moyen

Acceuil correct . pas d ascenseur. Petite chambre sans aération, propre, luminosité faible Salle de douche sans confort très moyen Petit déjeuner pas de grille pain au sous sol rapport qualite prix a revoir Parking sans surveillance.

10/10
Exceptional
Eric, 19 Sep 2019
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Excelente atención y amabilidad

El servicio y la atención de la recepción es excelente y con personal muy amable, la sabana estaba un poco sucia, no tiene aire acondicionado ni ventilador y la habitacion es calurosa

10/10
Exceptional
Åke, 14 Sep 2019
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Perfekt läge, lätt att parkera, tyst och lungt.

10/10
Exceptional
JEAN-MARIE, 24 Jun 2019
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Bon accueil et très arrangeant. On nous a attendu après l'heure d'arrivée et ouvert le garage à vélos plus tôt que l'horaire normal. Chambre calme et propre. Hôtel situé près de la gare. Bon rapport qualité / prix

10/10
Exceptional
Verified traveler, 24 Jun 2019
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1つ星というわりに綺麗で部屋もなかなか広かったです。洗面器がとても小さいこと以外は特に不便には感じませんでした。スタッフも親切な対応でした。

10/10
Exceptional
Yuji, 22 Jun 2019
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駅近

駅近で便利。スーパー、レストランも近くにある。城壁までは徒歩20分だが、歩いて行くのも楽しい。

8/10
Excellent
RUFO, 14 Jun 2019
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Buena relación calidad/precio sin lujos

Es una estancia remodelada, cono los servicios óptimos. Buena relación calidad/precio

10/10
Exceptional
RUBEN DANIEL, 10 Jun 2019
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Volvería!

Fue una estadía en una zona tranquila, aunque próxima a lugares de interés. Facilidad de aparcar el auto cerca del hotel y gratis. La simpatía de Silvia, la encargada del hotel, ayudó en todo.

8/10
Excellent
Carole, 19 May 2019
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Vol à la roulotte

L accueil très bien. L hôtel la propriétaire nous a donné une chambre mieux que ce qu on avait demandé donc sympa la vue de la chambre. Garage cour pas terrible mais bon on y était que pour une nuit encore heureux qu on entendait pas trop le train. Par contre sachez qu à Carcassonne il y a un cambriolage par jour (vol à la roulotte) nous avons hélas eux la mauvaise surprise 20mn après notre arrivé à l hôtel d en faire les frais. Donc nous avons passé plus de temps chez car glass et la police que dans la cité médiéval !!!!!! Une vitre cassé un sac à main volé. Dieu merci le cambrioleur a été derangé !!!!!! Donc il a pas tout prit... La police a dit 1 par jour pour le vole à la roulotte dans cette ville.

8/10
Excellent
Martine, 22 Mar 2019
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Simple et prix réduit

L'hôtel est propre et entretenu malgré le petit budget.

10/10
Exceptional
Caio, 08 Feb 2019
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Surpreendente

Excelente localização. Muito próximo de todos os pontos turísticos importantes. Quase como estar em casa.

8/10
Excellent
Sarahi, 01 Jan 2019
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Hotel sencillo y agradable cercano de la estación

Es un hotel sencillo y acogedor, con camas cómodas y muy calientito, súper cerca de la estación de tren ( como 5min caminando) y a 20min caminando de la Cité. Relación calidad precio muy buena.

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