Horizon Shahrazad Hotel

5.4

Poor

85 Guest reviews

5.4

Poor

85 Verified Reviews

Read all reviews

Cleanliness5.2/10

Service6.0/10

Comfort5.6/10

Condition5.4/10

location8.6/10

Neighborhood6.6/10

Amenities4.6/10

The room very dirty and no hot water no internet carpet dirty Bathroom sink dirty And crack Curtain dirty

The hotel staff are treated fairly well, but hotel officials always try to defraud and defraud visitors

cleanliness and hotel lacking housekeeping and maintenance

Pictures look beautiful vs the reality is nothing.

Not bad not great

It was quick one night stay .. staff is good special thanks to Mr Mohamed in the reception he was a great help Room was ok .. great view & location but unfortunately the cleanliness & the room smell wasnt that great ! Toilet fixtures were old & damaged .. plastic beach chairs in balcony was such a shame for a good place like that .. breakfast was ok would be happier if improved

Very bad. Wont return or recommend to any of my friends and family

Filthy

I Donot recommend it at all . See images thes can talk ....

It's a bad hotel and rooms not clean also bathroom so dirty and a housekeeping not doing job so good, I well never stay at this hotel again. why?!?!....When I saw on your site bundle and save it was pictures so nice, Thnks

Food

Food was terrible, found hair in food, chicken bone in shish taook sandwich twice, complained but nothing was done, the hotel rooms were run down and old, staff were good and the laundry was the best.

Great Staff, outdated hotel with so much potential

This hotel is outdated, it is not a 4 star -standard- hotel. However, my experience in Egypt tells me that perhaps this 4-star designation is only in comparison to Egyptian Standards. The rooms are ok, the staff is great. The breakfast, however, has so much potential to be a great breakfast buffet IF, and only IF they kept the warm dishes actually warm (seriously nobody wants to eat a cold piece of potato that feels like it's been lingering there for days). Another important thing is the infrastructure. This is why I consider this hotel as outdated. There is leaking in the rooms - at least in the one I stayed -, and old carpets, beds, towels. All in all, I would still recommend this hotel taking into consideration the options available in Cairo for similar prices.

Love Egypt

Nice and feel safe....

everything was bad

very bad

Convenient Location

The hotel is in a good location but needs to be upgraded for some things. A couple of reception staff were not very co-operative and rather rigid.

Dirty used blankets and sheets and floors dirty

Horrible staff, took 30 mins to check me in my room when i came and checked in after 5pm

Very bad experience!

I can say that I had the worst experience ever! The hotel looks old and it is not clean at all. My room was not clean also, the floor carpet is dirty (a lot of spots). Between the room door and the wall there was a space so I heard noises throughout the night (from the street) and I couldn't sleep for this reason. Their food is bad too. Terrible overall experience, will not go there again!

Caring staff but one "bad apple"

Overall, my experience with Horizon Shahrazad, was good. I was impressed with the treatment and in certain situations that exceeded my expectations. The phone lines were a problem before my arrival. I spent a couple days struggling to make contact with the hotel to express my requests and check my reservation. I made contact with Expedia over the situation and I didn't receive a response from either the hotel or Expedia until AFTER my check-in. In the end, the issue was left alone and my request wasn't necessary. The hotel manager did try to make things right after I was already unpacked but I didn't find any changes necessary. Along with the manager's efforts; the maids, kitchen staff serving breakfast, front desk, and security was cautious for my care. I had accidently left a personal item in the lobby and the security staff kept it for 24 hours until I came forward looking for it. The one issue I will complain about is one security staff member with a mustache who harassed more than one of my friends. I am going to assume it was because my friends were male and I am female. First friend he continued to accuse and question about alternative motives for my friend's visit. A second friend, he questioned OUTSIDE the hotel when really it was none of his business what I did outside the hotel. A third friend accidently left his phone with security and returned to retrieve it. The same man asked my friend for money to get it returned.

Overlooking the River Nile

Very difficult to contact the hotel by either eMail or phone but this was rectified by Expedia. The hotel is in the throws of a make over and when completed will be a great place to stay. Room service was great and friendly. I felt I could trust the staff implicitly. Breakfast is more than adequate, catering for all tastes.

The best service in Cairo hotels

I suggest travelers who want to visit Cairo this hotel has excellent service.. nice and safe area... the staffs are very helpful ... price is

Very very poor hotel. The worst stuff

Poor. Bad and very unrespective stuff. The worst hotel ever in my whole life. I don't know how expedia have such a poor hotel like this in their list. How come no water in this hotle to take shower. Power went off many times while I stayed at the hotle. Unrespansbile stuff to take control at this hotel. Punch of poor stuff don't respect the guest. Never think at all to look at this hotel or stay at it.

Run away

Very very unpleasant

Great staff

Staff very very friendly and accommodating

Need improvement

-Windows did not close well so we can hear noises from street all night -breakfast can improve a lot -staff was not helpful when we asked questions ( gave us wrong info) -washroom is clean but there was a smell - not a 4 far hotel for sure!

Clise to the nile river

Enjoyed the view of the nile river I can also see the cairo tower as a far view along with the nile

Over priced hotel

Over priced hotel and rooms are not clean (dirty carpets and other)

Shabby and noisy on a dangerous street

The rooms have balconies overlooking the Nile. But they also overlook a road choked with very noisy traffic all day and all night. There are no traffic lights, so it is almost impossible to cross the road. The breakfasts are good. But the rooms and public spaces are shabby. The wi-fi is often unusable. The bottom line: Don't stay here.

Worth every penny..

Amazing Staff, Bell Men, Front Desk, Restaurant etc... Great Stay... ESRAA, MARWA, Captan Ashraf, Mohemed...

Don't miss this hotel

Even your visiting Egypt for a once in a life time trip, don't stay anywhere else if you really want to KNOW Egypt. The Staff from Esraa at the reception to Noora in housekeeping or Rahma in the Cafeteria.... You'll be treated by the most professional staff in a hotel. Back in the US if you want to eat authentic ethnic food, you find a restaurant that people from that nationality eating there ... For example a good Japanese food means you'll find Japanese people eating there... So if you want to exprience Egypt, stay at this hotel where not only all different nationalities stay but also you'll see professional Egyptians visiting from different regions stay...

I won't stay anywhere else.

From Reception's Ms. Esraa, Guest Relations Ms. Marwa to the housekeeping staff .... Everone is very nice and tries to accommodate ALL guests (even hard to please ones)

Staff...Staff...Staff

A great central Location, but the staff makes it even better. So if you want to stay in the Ritz that's fine...but you won't get this staff. Friendly, professional, courteous, knowledgeable and down to earth - so you don't have to deal with snobs at the R--Z

im not happy

Central Location

If you want to be close to everything without being in the middle of the city, this is the perfect hotel for that. Very friendly and knowledgeable staff.

Stay in Egypt with REAL Egyptians

From Bellmen to General Manager and everyone in between including HouseKeeping, you will NOT find any hotel that have their kind of sincere service. It is not the fanciest hotel in Egypt, so you won't get the snobby service that goes with that sometimes, neither is it a cheap quality hotel so you won't get the quality of guests that keeps some families away. The easiest thing to say is that my son when we were leaving, cried and refused to leave and had be carried to the cab....everytime we were out and he said "Let's go home" he mwant the hotel. The staff tried to take care of every little detail....some parts of the hotel are going through renovation....Which I believe will make it even a better choice than any other hotel in Cairo.

Es war oki und gut für das Price . So la la . Nur Badezimmer hätte mehr Service gehabt

Nous avons apprécié la vue du rooftop et le fait que la piscine s’y trouvant était accessible à tout moment. Le personnel fut dans l’ensemble agréable et le petit déjeuner varié ! Cependant la propreté, la wifi, ainsi que les ascenseurs sont entièrement à revoir. Ainsi que du personnel qui parle anglais et a même de gérer des problèmes technique. J’ai du à plusieurs reprises me rendre à la réception pour faire bouger les choses puisque les confirmations que j’ai eu au téléphone n’eurent jamais lieu !

سيىء جدا جدا

الغرف سيىء جدا - تعامل الموظفين اسواء - النظافة حدك ولا حرج ساعتين تاخير في الدخول - ترك الغرفة مفتوحه بعد تنظيف - ازعاج صوت سيارات يوصل الى داخل الغرفة المفارش و الفوط قديمة جدا و مستهلكة - مشاكل في تكيف لاتنتهي تم اصلاح المكيف ٤ مرات - بوفه الإفطار سيىء جدا جدا جدا - مشاكل و تعطل في المصعد و صعوبة الوصول الى الغرف

جيد

الفندق جيد ولاكن الممرات المؤدية للغرف قديمة والعفش يحتاج لتجديد والفطور يحتاج لتعديل وإعادة النظر فيه لهبوط جودته شيئاً ما ولكن تعامل الموظفين بشووش ولائق

Great and wonderful hotel

Great hotel

no reservaría de nuevo con hoteles.com

El problema principal radicó en que hoteles.com nunca envió la reservación al hotel y por medio de messenger, en México no me resolvieron nada. La actitud del gerente muy prepotente, en vez de dar soluciones, me negó el poder reservar una habitación ahí mismo.

لن اكرر الزيارة في فندق شهرزاد

الغرفة لم تكن نظيفة.. الإضاءة سيئة .. الاسرة غير مريحة .. البانيو لم يكن نظيف. لا توجد قهوة او شاي .. فقط غلاية ماء

تجربة .

تجاوبهم ضعيف في الرد على الطلبات ..بقية الامور جيدةوالمطعم الافطار اغلبه مخبوزات لايوجد فيه اصناف شهيه

Der var ikke internet i Hotel. Bruse i badeværelse virker ikke,vandet var ikke så varmt.det mangler altid håndklæde ,

يوجد فئران في مجاري التكييف الفطور لا يرتقي لفندق ٤ نجوم

Nicht zu empfhelen

Sauberkeit sehr mangelhaft, Fenster bzw. Tür sind nicht isoliert also zu laut. Service ist sehr schlecht.

Hotel a une qualité moyenne

L'approximité du centre ville.

Considerando gli standard del Cairo, è un ottimo Hotel

موقع واطلالة فقط

الاطلالة روعة الموقع ممتاز لكن الاثاث مستهلك

Bad hotel and dirty bed and old furniture.

The boss are very bad person and he don’t treat the clients a good treatment

فندق سي ولا انصح فيه

فندق سي جدا في كل شي في النظافة او في الراحة مافي سرير كنج كلها سنقل لكن يركبونها مع بعض فرش السرير متسخ

ﻻين أن تخوض التجربه بنفسك ﻻ تعتمد على الصور الموضو

جيدة الفندق ينقصه بعض أشياء في الغرف من حيث النظافة ويوجد به سكان ماء غير مجهز مثل بعض الفنادق حتي قارورة الماء غير موجودة لحاف السرير خفيف