Roaches crawling everywhere

Did not feel particularly safe with homeless people in the stairwell. Sign said no pets but there was dogs and feces cockroaches in the room not happy I charged my card for three nights may discuss a refund with my bank once I get home. No daily room service with fresh towels or Linens even if requested.

Room smell like weed

Good stuff

I like it

The attendant who checked me out was properly friendly and professional

No towels in the room. Shower needed to be cleaned. Floor needed to be cleaned. Staff member in the morning could not speak English

decent for one night

It was decent, was staying to attend graduation, so only one night. However, the hotel room was missing a tv remote & i went to ask front desk, and they said they would get me one in about an hour, and then they never gave us one before the night was over.

Clean bed, filthy looking room

The bed was nice and clean. The rest of the room was not. Floor, bathroom, and walls were all dirty. Looks like ketchup was splattered on the floor and side of the fridge. Candy and trash on the floor by the door. Was not comfortable taking my shoes off. Ended up staying in the room for like 30 minutes before finding somewhere else to stay.

I liked that it was convenient because it’s kind of close to downtown. There’s also a washer and dryer which is what I was looking when I found this hotel online and I liked that there was enough parking.

It was queit

My room had clearly not been cleaned. There were wads of hair all over the beds, no TV remote, and a few hours after trying to get to bed I felt a cockroach crawling on me and flung it off. Safe to say I did not finish my night here- I ubered to the airport and spent the rest of the night there. Save your money this place is disgusting

I love it

I love the staff. I never have an issue here.

I never have any issues Here

I have been staying here for a while. I've never had an issue with staff or any of the residents here. If there ever was an issue with my room I was immediately apologized to and the front desk put me into another room right away. People have to be realistic, this is extended living hotel. So you can't expect certain things to be new right away just because you are going to be in the room. It's people that move out after being here for a while and all the staff can do at the time is clean the room in order to have it ready for you to stay . To sum it up I appreciate having somewhere to live and I also appreciate the staff . And their are some nice people that live on this property.

The water was hot with good pressure

Do not use hotels.com

Canceled reservation with no notice, had to walk around Austin all night because hotels.com refused to help, putting myself and my friend in a very unsafe situation. Hotels.com was no help, customer service refused to do anything to remedy the situation.

Rude staff, dirty property

Its was fine

It was fine.

Price is great but property is a dump

I stayed in this hotel because I had an obligation to attend to on Sunday. Even though I booked this in June for a Saturday in October it was practically the last thing available under $500. per night for a weekend when Austin was having the Georgia UT Football game; the Formula One race; A professional Soccer game; and The Livestrong Challenge Bicycle ride. The price was great but the property is a dump.

Not a good experience

Pleasant staff

Worst Place ever

If There was an option for Negative rating I probably would have given a minus 25 points

Poor service and overbooked

I made 2 reservations and one party checked in at 8 PM we tried checking in at 10:30 PM and were told that there were no rooms available, after I made the reservation more than 3 weeks ago. The receptionist was unprofessional and said that I did not make the reservation with them; they were full and did not have a room to assign to me. She did not offer any other solution to the problem other than we had no rooms available and that they had been overbooked all day. Other customers were turned away with the same excuse of no rooms available. I had to drive another 20-plus minutes to get to another hotel with a room available. I am disappointed with the reservation process. The other party that checked in told me that the place was not clean, it was old and dated with poor lighting.

Terrible business. My reservation was cancelled before I arrived with no notice, offered no assistance to find a new place.

Friendly and respectful! Clean and safe stay location

Comfortable room convenient to highway and many restaurants s and shooing.

Unfortunately, never again

Lodging was very scarce in Austin the one night that we needed to stay here. It was either pay $600 a night for hotel room at a known location or try this place for $70 a night. I have never stayed in a hotel where there are actually dead cockroaches on the floor and in the bathroom. Even worse when we turned on the lights roaches scattered, we had to empty all of our bags before reloading them into our car and removed no fewer than four roaches in each one of our hotel bags. The linens were nice and clean and so was the microwave.

Close to shopping and eating

Although I called this hotel and spoke with them about what time I’d arrive, they gave my room away. I had no where to go, I made this reservation months ago. I have just drove ten hours and everything in Austin was booked.

The hotel was very dirty. It had no blankets. They did not even try to accommodate us with blankets. The floors were dirty. They only gave us 12 the towels, and we had to go request more.Just a horrible location and should not be listed

We arrived before 3 pm and the morning employee told us that she was not authorized to check in and that we had to wait for the afternoon employee. When she arrived at 3:00 pm, first they started talking and I asked her if we could check in and she told us that we had to wait for her to have the information on the available rooms and that we had to wait about 15 to 25 minutes. Something like this has never happened to us in another hotel.

My room had black mold in it and they just came and painted over it to “fix” it and some of the lights didn’t work and there were people using drugs all over the property. Was a horrible experience

We never got to stay there this place is really bad the staff was really bad they don’t care we looked in the room and went rented a different hotel we where disappointed that we paid and had to stay elsewhere

The stairwell smelled like urine as soon as you open the door. The towels in room was dirty and stained

Room was not properly cleaned. Dirty towels on hooks, hair everywhere, dirty kitchen, lingering smoke smell.

Expedia totally scammed me on this booking. The pictures on the site make it seem like a normal hotel, but the property and rooms are untenable. There were cockroaches everywhere, holes and pieces of the walls were missing, there were smears all over the walls and doors; it was disgusting. I checked out early and Expedia refuses to refund my booking even though I sent them pictures of the room.

Room was absolutely dirty

Not good for the price i paid

I liked the price. I didn't like only one towel for two people to use. No cups or other amenities for the kitchenette, no soap, no coffee in the office. I could live with all that, but the most disgusting thing was the spots on the floor of dried urine where previous tenants had trouble hitting the toilet and it hadn't been cleaned. We won't be back.

It was ok

Shower was peeling paint and we had to buy a mat to put down, toilet constantly ran, one burner didn't work but they did end up fixing that. They apparently switched systems part way through our stay and even though we verified we were indeed paid through properly they came to us 3 days before we were supposed to check out telling us that they had it down we were checking out that day and not our correct day. Took 3 people coming to our room and calling to get it finally fixed. The property didnt allow you to use the garbage cans on the floor you were staying on you had to transport it down to the first floor. The elevator and stairwells stunk most of the time. The property said it was pet and smoke free which it was not. They don't provide cooking ware or plates, cups, or utensils so you have to have your own.

The fact that is a cheap hotel doesnt mean that hasnt be a clean place, rooms are the worst, bathrooms were not cleaned, roaches all over the place, flies, walls stained, pets are not allowed and you can see pets everywhere, are you pet friendly or not? Staff doesnt care about anything the recepcionist told me that flies in the room are not a enough reason to have my room changed! The place needs to be cleaned and sanitized asap

Cockroach’s running around, no bathroom floor mat and hair from previous guests

T

It was so bad that we decided to go to a different hotel that night

FAMILY OCCASION

ALL HOTELS I HAD BEEN PROVIDED EXTRA TOWELS INCLUDING WASH TOWELS AND SHOWER FOOT TOWEL. THIS PLACE HAD NONE.

Never Again

Screaming baby up stairs..loud people in parking lot late at night. Place dirty..old..an roaches.

I do not like bugs that was my problem

Shower curtain was filthy. Old bar of soap still in shower. Room was humid, Front desk was rude for no reason.

Rude and unsafe

My wife and I did not stay at the Hotel there were to many people wandering the grounds and the Manager was Rude and Irresponsible and our Keys that were given to us did not open our Room that were give to us twice so we decided it was unsafe and went to stay Next door at Clarion Hotel for 128.00 a night which was a little expensive for one night.

Don’t stay here.

Apart from forgetting my brand new ninja blender and my water kennel in the cabinet. Called them the next day and said house keeping didn’t leave anything behind. Like what? room had roaches, was dirty, I had to Mop the floor three times and water was black I have kids I wasn’t going to let them play on a dirty floor bed sheets had blood stains on them. No shower curtain. I couldn’t cancel my booking because it was non nonrefundable. Had no choice but to stay for week and a half.

Last resort

Below average, a bit noisy. It was a rainy weekend and the window had a leak above the air conditioner. This caused waterbugs to appear.

The girl at the desk was great, friendly, helpful. The room was not ready she called me, 1 hour late for check in. Room was beat down and dirty, and a handicap room. This is not a place for travelers, it appears to be an old folks home. She gave me new bedding and light bulb, did her best. Cheap is one thing, sub-par is another. Will not be back!

Do not recommend.

Bathroom was dirty, especially shower. No shower curtain. Front desk gave us one, but it was missing a piece so I used hair clips to attach it to the rod. Two roaches. Beds weren’t terrible, but there was no blanket. Just two flat sheets to cover with. No hairdryer or iron. Good thing was that the water was very hot & strong pressure. Front desk girl was friendly, but hotel was extremely run down and not cared for.

My room was not ready till 5pm then i walked in floors were still wet no toilet paper not any towels. Also staff is go ghetto and rude they do not have any signs outside about no being able to park backwards only at front desk while waiting for room lady comes out yelling instead if let us know we can not park backwards politely then i guess she was security who knows also yells at us for parking in a spot that said no parking while i was going to do check in again instead if letting us know but yet others could park there and smoke weed and they didnt say anything...

Everything

Garbage cans overflowing, garbage in the hall.The room itself was clean though

Roach infested room, roaches in the refrigerator, no shower curtain, dirty sticky floor, rude receptionist. Walking around with a gun at her back waist Yali. Pictures taken if needed

They sold my room despite me calling a week in advance to let them know I would be arriving later at night to the property. They told me that me arriving late would be fine, and that they may only charge me one night. They did not say that since I only made a reservation and did not pay that they would sell my room. Rediculous and unprofessional.

Expedia gave options to with pay low or pay at the hotel. I chose the latter. My reservation was canceled by the hotel as I did not pay in advance!!! No ail or text message of payment or cancellation was sent. Expedia needs to be better connected with hotels.

Sketchy, sketchy, sketchy. heavy drug activity, people coming and going constantly. Not safe. Read reviews on any platform to confirm. Large truck peeled out and floored it fishtailing in the parking lot. rooms were beat up. There were no flat sheets, slept touching blanket. Booked three nights, left after 1st. .

Property needs to be removed from listings. Useless sink in kitchen that did not drain and had dead cockroachs floating in it. Stained dirty place. The worst place I have ever stayed. Outside reeks.

Roachs

Cockroaches in bathroom.

Cancelled reservation with no notification

I called the hotel months before my stay, to let them know my flight got delayed and that I wouldn't be checking in until early the following morning. They said that was fine. I asked if I needed to pay over the phone beforehand; they said no, I could pay at the hotel when I arrived. The day came, I arrived shortly before 7am (from out of state) and was told my reservation was cancelled the night before, due to no-show. And the hotel was fully booked at this point, and they did nothing to help me. Didn't even let me in the lobby.

Roaches everywhere. Completely infested. Dirty stained sheets with cigarette burns in them.

They cancelled my reservation and the hotel is fully booked

Terrible in Austin

I did not stay at the hotel and have several chats and spoke with 2 people at hotels.com for a refund. Hotels.com is to expedite my refund. The hotel was uncooperative. I expect a refund. I emailed a video of room I did not stay at this hotel

This property needs to be shut down. I will be calling the health department on this hotel. The rooms were FILTHY. I believe this hotel houses the homeless. There were drug addicts hanging out in front of the rooms and in the parking lot. There were bullet holes in the windows and the curtains. The paint was falling off the walls and the bathrooms had stand in showers that were filled with FILTY AND MOLD. Everything in the room was falling about. Me and my CHILD ran out of that room.

Bugs in the room and holes on blankets and slashes on curtin and shows very nice on pictures but when you walk in the room looks very horrible

The main office was locked nobody was on reception counter. I call the hotel front desk and the lady said she will be down, I had to wait more than 20min. But she was polite and friendly.

This property was not cleaned properly, there were roaches everywhere

NO HOT WATER FOR 2 DAYS NO REMOTE CONTROL GOR TV MICROWAVE SMELL LIIKE ROACHES SHOWER DRAIN PAN BROKE FRONT DESK LADY LIE ABOUT THE ISSUE WITH THE HOT WATER

Horrible! Do not rent under and circumstance

This place should be removed from your service. We arrived to find cockroaches crawling on the floor, the mattress on the bed was virtually a pad, the bed comforter was stained and those paled in comparison to the facility. There were drug deals going on in the parking lot, and people smoking pot on the balconies. It was the very worst place I’ve ever seen.

insects and roaches on bed and all the room, not paper on bathroom, this was a bad experience, i leave the room after 10 minutes

what did i like? nothing!! the absolutely worst hotel i have ever saw. i will not go back even if it was free. i booked 2 nights and refused to stay the second night.

This place is a dump! No towels, exposed wiring from an old ceiling fan, mold in shower ceiling. My room smells. This place is horrible! I was sent to the wrong room when I opened the door there was clothes in there and room was turned inside out, I was expecting someone to run out after me. Never again!

Undafe

As I entered the property there were roaches and dirt everywhere and also no bed sheet linen's, no toiletries either. I do not recommend I ended up leaving this location I did not stay the night!

Great deal

Its a great deal. More than what I expected. The area is safe as well.

Not clean at all

It’s a place to sleep and shower but no towels is a no for me, at least a towel people I’m sure you can afford that much!

Self

Infested not clean no service no clean towels stayed for 7 days no maid service no clean sheets

Dirty and roach

Go to other place

Worse place ever!!! Dirty, and noise, I don't recommend to stay there

Nothing

Do not stay here!

When I entered the lobby there was trash on the floor, a overflowing tall trash can behind the desk, and furniture that looked like it should be sitting on the curb waiting for the trash truck. The room was filthy. So much so that we left almost immediately and checked out. Both me and my wife refused to stay the night there. I have stayed at very inexpensive, budget type rooms and some I thought were in rough areas to save a buck but never have I felt like the room itself was disgusting. This was awful.

Don’t Ever Stay at This Hotel

It was filthy and lived-in. There were hairs on the shower drain. Scratches in the toilet bowl and on the kitchen drain filter. I even had to buy a pair of flip-flops to walk in the hotel. Apparently the hotel is short on staff, but no guest should have to stay in filth.

Bad service

Arrived for check-in and was told our room was given away and they didn't have any other room available they said they overbooked

Not worth the stay

Dirty as hell a lot of bugs

ROACHES

The place is good if your just looking for a nice comfy bed. My room did not have a tv remote the office never got back to me about providing me an another one unfortunely which would have made the stay a little bit better internet did not work at all the entire time during my stay beware if you have to work remote there.

My AC flooded my room. No one ever cleaned it up and everyday was a different story for a new room which never happened! They kept me in the same unsanitary room for 7 days. My room key wouldn’t work every time I came in and out. The staff never once cared to fix things or put themselves in my shoes. Zero care! Stay away from this place!!!

Can it get worse

Absolute trash, if you had a choice between staying in your car and this location, grab a blanket and recline your seat. No towels, soap, at least 1 bug, filthy shower. No response from any manager

Property needs major inspection for all areas. Not sure why affiliated with Red Roof because overall quality is completely void. I would not let my wife and children stay in a place like this. Possible prostitution business taking place there. Abandoned vehicles without license plates and cars sitting on flat tires. Staff is professional as can be in a place like this but overall this building is neglected in need of major refurbishing. Plumbing in my room was bad, floor dirty, lacked basic linens for bed, a/c extremely noisy and cockroaches evident. Would not recommend anyone to stay there. Long term residents occupy most of building. Illegal immigrants are seen living there. Front reception area is worst I’ve seen in my 60 years of travel. Newer hotels with high quality hotel accommodations are nearby in town for less than $20 more per day. Rate at this place should be only $15/night tops. I think the staff tries really hard but somehow the overall picture of this business needs real professionals and a major refurbishment of the entire facility.

It was all the way trash and dirty

Decent place

Front desk are very nice people and helpful with checking in fast also rooms are very comfortable but I did see a roach and it didn’t come at me lol Either way was a good stay!

Disgusting room. Afwul Smell. Broken lights. NOT A HOTEL.

Muy bien

The room was no where up to par like the pictures showed. Room was dirty, down to the walls and floor. And, the air conditioning was broke so it made the room extra cold without any choice of just having to turn it off.