Holiday Inn Express & Suites Austin NW - Four Points by IHG

8.8

Excellent

944 Guest reviews

8.8

Excellent

944 Verified Reviews

Read all reviews

Cleanliness9.2/10

Service9.0/10

Comfort9.2/10

Condition9.0/10

location10/10

Neighborhood9.4/10

Amenities8.6/10

Great location

It was good.

We have six rooms. Checking in was so easy. Thanks Holiday Inn Express.

Very nice stay

Average

Good. Financially inept.

Stay was great. Pajeet at the front desk was very helpful, he should get a raise. Only problem is the 100 dollar hold for 5 to 7 business days. The turned around should be much quicker if using debit card. Some of us don't use credit cards, and that is straining and unacceptable for 5 to 7 business days to get refunded 100 dollars.

Felt comfortable at the property and it was nice for the price I paid.

The room was stinky, no exhaust, not enough amenities - no bathroom slippers even.. The world has changed with technology and yet, one needs to go and switch on one light bulb at a time.. The bathroom shower knob was loose/broken. I asked for a wakeup call - they didn't call..But when it was time to leave, they were quick to call and wake me up by calling my cell even 🙄. Not happy with the amount of money I had to pay 😔

This place was nice. Clean and the staff is friendly.

None

Other then the bed and pillow being a bit stiff they over stay was amazing! The staff was incredible and it was clean and nice .

Overall good

The staff was very nice and accommodating and the rooms were clean. The breakfast was decent as far as included meals go. It was nice to have a coffee pod machine and microwave in the room as well. There was always fresh fruit, rolls and there was a pancake machine for the included lobby breakfast. I did not try any of the restaurants in walking distance but there were plenty of them. It definitely served the purpose and was reasonably priced. If your looking for a clean, safe place to stay with comfortable beds then I would recommend the Holiday Inn Express Four Points.

Absolutely amazing deal! Excellent price for a very nice hotel! We will be staying here again several times over the next couple months! Definitely recommend!!

nice mountain drive

Nice staff easy parking and good hot breakfast

This hotel had one of the best breakfast buffets that I have seen at comparable hotels. Kudos to the management. Keep it up.

Front staff was super nice I felt super welcome once I step inside the building . Room was clean , quite .

Clean room, comfy bed, good breakfast.

Would do it again

Amazing...beds soft pillows soft but firm Shower was amazing

Thank you

People were very friendly but elevator was on the blink and the refrigerator made a lot of noise.

Excellent place and facilities.

I just have to say 5 stars for Tyler he was the best employee to help me with my situation. Seriously amazing customer service!! Super clean facility, and beautiful amenities. As well as its so nice to be walking distance of restaurants, breakfast and a close drive to downtown.

Very nice

Very nice. Breakfast was great and lots of options and friendly staff.

Good place to stay with family. Elevator was not working at that time, so we use stair to carry our luggage. Breakfast was ok in my opinion, not many option. Plastic cup was to small and flimsy. But overall was a nice experience for 4 night stay.

Nice quite hotel in the hill country of texas very nice view from our room

Nice place to stay, close to some restaurants

Extremely immaculate, good fresh, replenished, and HOT food Staff members desk check in were so kind and friendly. We so appreciated our house keeping ladies sweet conversations and smiles all around I stay in many properties even internationally and this property is at the top of my choices.

Nice staff and super service

Excellent hotel!

We absolutely loved our stay. We are in shock at the low price for such a nice hotel. Everything was great. The room was spacious, incredibly quiet and very clean. The bed was comfortable. The breakfast had some great options and even included Greek yogurt and chocolate milk. The indoor/outdoor pool and hot tub looked good although we didn't use it. The fitness room is small but it worked for the two of us. The location is great...near lots of shops and Lake Travis. The service was excellent. I highly recommend it.

Excellent. Great location for those that like natural attractions. Close to lake travis.

It took longer than anticipated off hwy but it was a nice area. Everyone we came in contact was very nice.

Rude staff

The worst place to get some rest, we stayed for 2 knights and we couldn’t sleep at all. Party with screaming and loud music at night. Besides that there was some roaches in the room

Second time staying here. Front desk always welcoming. It was a pleasant stay.

Good

Very outdated

Quick229

Good location and neat rooms.

Fine overall; however it was off putting that the hotel reception acted unsure if the room was ready, blamed the system for not being updated, said housekeeping was being unresponsive but did go check to see that it was ready. This was all an hour and a half past check in time, so it was disconcerting that reception was unaware if its rooms were ready.

A little disconnected Staff but ok so far

Only issue was the walls are thin. The people above our room were very loud and stomped when they walked

Great hotel clean rooms

Very good

Great stay

Awesome

Amazing ! Good view and sights near by

We didnt stay there. I booked in lakeway and got sent 15 miles further to 4points.. yall suck

Close to our son, that we were visiting. Excellent breakfast

Good hotel in a quiet location, several restaurants to choose from nearby and the shower water pressure was really good!

Would recommend

Good parking, close to the lakes, would recommend

Nice cool stay

I had a great stay at the Four Points by Holiday Inn in Austin. The hotel was exceptionally clean, with a neat and quiet environment. The staff was courteous and attentive, making the experience even more pleasant. The location is convenient, being close to dining options and shopping, which added to the overall convenience. I highly recommend this hotel for anyone visiting Austin!

Woke up to grasshopper in my tub it appears that there are many on the side entrance of the building and in the hallway side entrance as well

Customer service left more to be desired. Not very helpful folks at the front desk. Rooms were basic.

The room are old

It was pleasant

just enjoyed the property

It was great right up until the time I went back for my pillow I left in the room and it was told to me they didn’t find a pillow so obviously it was stolen by the cleaning staff. They were in there to clean before the next staff was there. Just don’t leave a pillow in there bec staff will steal it.

Beautiful property, swimming pool fantastic,evening staff amazing and helpful.good price. Clean and quiet.

Nice hotel, breakfast was great. Great location with restaurant nearby ..just need to walk over no need to drive. The only one star I take off is because of a slightly not a decent smell in the bathroom.. overall was good .. will be back.

Good property. No complaints

Very great.

Very nice

I love that they had body wash and shampoo, etc stocked in the rooms because we got there really late and I realized we had forgotten our body wash. They have plenty of parking and we enjoyed dinner and drinks at Ousthouse, which is walking distance. The hotel does not have a bar on site, and we did not get to use the pool. It is a comfortable place to stay that offers breakfast on the weekends.

Very clean and quiet.

Not the cleanest

Fairly certain my bed had bugs. Very itchy throughout night, now have red bumps on both legs next day. I am a frequent traveler and never experienced anything like this before in hotels. Probably won’t be staying at this specific hotel next time I am in town.

Everything was good accept I didn't get the rooms that you all set up. 2people king size/1person Queen, Holiday inn said the rooms was standard and they gave us what they wanted. I told them my itinerary said for those rooms. but was nice.

It was not like the reviews on here when booking for this hotel. Next time will be booking elsewhere

It was very nice. I didnt really do anything but sleep and have a good breakfast. I would stay here again

It's the first time I've stayed at this location and it was a great experience. No complaints.

The air conditioner was so loud that we could not sleep. The carpet was dirty and our kids’ feet would turn black from walking on it. Breakfast was amazing and the best part. The pool is also very well designed as part is under shade and the other part in the sun.

Front desk upgraded our room, easy parking, nice lounge area, breakfast

Everything was close by, staff were really welcoming and friendly.

It was a great comfortable stay for the nighnt

Amazing breakfast!! Hotel was so hospitable and nice:)

BUGS! Unfortunately, this Holiday Inn is way past needing a renovation. Do not be fooled by the photos, they are very misleading. Peeling paint, cracked tile, dirty and worn carpet, whole place smells like mold. Overall, that would have been enough to make me want to leave, but the place also has bugs. I’d post photos, if Expedia would let me. We had crickets, pencil bugs, flies, and beetles in our room. And when brought the photos to the managers attention (Cheyenne), I was told “these aren’t the pest kind of bugs”. This place needs to be better taken care of, they need better customer service, and they need to replace their cleaning staff. The manager may be ok sleeping with bugs, but I wouldn’t pay for the experience if I were you! Lastly, this review could have been avoided if they had let me leave and refunded the days I was not using. But they refused to do even that. Shameful.

Great place to stay

Great place to stay Comfortable and breakfast was good

Had a nice room, super comfortable bed and tasty breakfast.

Good. Except bathroom sink faucet didn’t work properly.

Using styrofoam for the breakfast was pretty appalling considering the negative impact it has on the environment and one’s health. Especially surprising fo Austin. Also the use of Dove products in the bathroom was disappointing. Dove is made by a company which has little regard for the health of the planet nor their consumers.

Love how nice and quite and clean it wa and we absolutely love the breakfast

Weekend getaway

Very clean, both rooms and grounds. Very calm environment.

Breakfast was better than most places, quiet rooms. Outside pool mostly covered. Good value for the money.

It’s lovely.

It was amazon and first time I got 100% perfect

We had to fly into another airport and could not get to Austin that night. I contacted the hotel and they would not refund my fee even though they had about 2 weeks notice. We never stayed there and could not get a refund, even with the insurance. I will never stay at a Holiday Inn again.

😊

Loved it great breakfast and walking distance from other restaurants

Excellent service

Not far from the Oasis. Easy parking. Good breakfast.Nice price performance ratio

Great night sleep

The bed and pillow were very comfortable, the staff helpful, the location close to where I needed to be.

good value

I loved that there were various food options around the property. Easy to walk to. However, the king sized bed in the suite was very uncomfortable. My back was hurting after the first night I stayed, and was only worse after the second night. The first night I asked the front desk for some extra pillows but was greeted by attitude and I was questioned why I needed more pillows. The staff member was eating and without cleaning his hands he grabbed the pillows and put them on the counter and walked away. It would have been nice to have them brought up to the room or at least handed to me with clean hands.

Austin motogp weekend

Room was clean and hotel next to a lot of testeuants. I would stay again.

Good experience!

Almost everything was perfect! The only complain that I have is about the room not having a safe box which is strange for a hotel!

Great location. Easy checkin

Good hotel stay. Fridge was a bit noisy in the room.

Great place . Coming towards to the hotel just needs more lights, it's too dark.

Found rust in bathroom tub and shower is bad. Didn’t like the hotel

The breakfast was limited in the food offered and the time that it was offered as well. Coffee was ok but the creamer containers not very clean. Disappointed. I have stayed at this location before and remembered it being better.