Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

• Pool access available from 9:00 AM to 9:00 PM.
• Hot springs access available from 6:00 AM to midnight.
• Reservations are required for spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
• The property allows pets in specific rooms only and has other pet restrictions. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• A car is required for transportation to and from this property.
• Guests can access their rooms with a mobile device.
• Contactless check-out is available.
• Guests with tattoos will be required to follow specific instructions when using the onsite public bathing facilities; more details are available at check-in.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Special Instructions

This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property's indoor and outdoor mineral hot springs will close on January 13 at 3 PM and reopen on January 23, 2026, at noon. This property's main entrance will be under renovation from 9 AM-5 PM, from January 13-March 19, 2026 on weekdays. During this time, guests can expect to hear construction-related noise and vibrations. This property's Bade Zone will not be available from 3 PM on January 13, 2026 until 9 AM on January 24, 2026. During this time, guests have access to the golf range, putting golf, table tennis, and outdoor tennis for 2 games per night. The Bedrock Bath facility is closed until further notice. This property offers shuttle pick-up service from Odawara and Nebukawa Stations at no charge.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• This property has 3 onsite spa facilities: Spa Seina, located in the main building, offers facials and body treatments; Bedrock Bath facility, located in the main building, is equipped with heated stone beds; and the Bade Zone, located in the Bade Building, is equipped with a hot spring (public bath and open-air bath), separate saunas for men and women, steam room, an indoor and outdoor pool, and an outdoor hot tub.

Minimal age

18

Optional fees

• Fee for buffet breakfast: approximately JPY 3600 for adults and JPY 1800 for children
• Fee for in-room wireless internet: JPY 1000 per night (rates may vary)
• Fee for in-room wired internet: JPY 1000 per night (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Japanese

English