Lacks the quality you expect from a Hilton

The service staff tend to be interns or juniors who are helpful but lack experience. Also in my room, most of the electric sockets were not functioning. I would say the hood point about the hotels is it’s central, right in the city. Breakfast spread was also so so.

Very clean,very convenient, very modern Poor communication regarding paid parking .Poor communication regarding room service.Unfriendly reception .Average and overpriced food

The bedroom was very clean and the service was great.

Friendly staff

The staff were very friendly and helpful.

Everything is fantastic, but room service and the phone lines in general need an upkeep.

Big fan. Strongly recommend.

Walkable to where i was working.

Petrus from reception was exceptional. His service was outstanding and top quality. He made me feel welcome and I really enjoyed my stay

Comfortable and well priced…

We got a two bedroom suite that was well appointed, simply decorated and very comfortable for the four nights we were there. The staff are all very friendly and professional. My only gripe would be the weird smell in the lobby, it’s smells like an open drain pipe at times.

none

The Wifi worked somewhat ok (not properly) only at the lobby, not in the rooms, and kept on dropping off. Not great for a business hotel. Breakfasts were not up to standard either, especially when busy. There’s still no gym and one has to go all the way up to the Hilton next door.

Lovely

Comfort

The staff were amazing they bent over back word to help you

Comfortable, good service & great location

Very service oriented. Rooms comfortable with all the amenities. It’s located close to the things we wanted to do.

Ecpedia failed to make the reservation. !!

Business Trip in Windhoek

Hilton Garden Inn is nice, the rooms are very comfortable and excellent quality. Most of the staff provide good service. Unfortunately when I visited last week the entire ground floor around reception smelled like a sewer - whatever caused that needs urgent attention and fixing as the smell lasted the week. Parking is still irritating just like at the original Hilton! Avani across the road validates parking tickets and covers parking costs with a lower room rate so I ask myself why doesn’t Hilton cover our parking given the higher room rates? In general it was a good stay but I won’t book again until Hilton Windhoek provides guests with safe secure free parking! This should be a given when booking a hotel for thousands of NAD per night per room.

This is quite a new hotel so they still have some issues. Check in is at 2, but rooms were only ready at 17:30, so we had to wait in the foyer. Restaurant personnel also needs more training. You wait a long time to be attended to at dinner and also for food to come out. Overall once this is sorted, it will be an amazing hotel

Okay for a night or two

Part of two day stay in Windhoek. Was convenient. Could improve on service and friendliness

Close to central locations and also safe.

Easy

Love this property. It’s safe

Hilton Garden Inn Windhoek - 3 nights

It was a great stay. The WiFi can be improved to enhance the guest experience. Consider an IPTV System and a Chromecast solution as well. Add more channels. Otherwise it was a great stay. I will comeback

Just perfect 👌

Great hotel, they know how to win customers

My stay started with a sour note, I had booked an airport pick thru the hotel and it was confirmed however no one came to pick up and I had to negotiate with the taxi hounds of the airport, it was an ordeal. Upon checkin at the hotel when I vented to the staff, Beata, she assured me she will fix it. I was offered complimentary breakfast for my stay which was not included in my booking. and for my next booking after a few days (which I thought I may cancel due the first bad experience), they offered to upgrade me to a better room. This room was perhaps the best suite in the hotel, overlooking the church and Independence Monument. I appreciate that staff realized the mistake of missing airport pick up and offered enough to win me back as a customer. Throughout my 2 stays , staff was very warm, welcoming and friendly. Breakfast was great, wifi was fine (I was able to work easily), rooms were good, location is perfect. One night the fire alarm went off due to a technical error, and next day the Manager apologized to all the guests at the breakfast personally and individually. I am very impressed with the hotel, staff, services and above all Beata, well done! I will highly recommend staying here and I will myself stay here for my future trips, Namibia is beautiful.

Comfortable and clean! Walkable and many dining options. Especially loved the self serve laundry and it was exactly what I needed for my quick 1 night

Nice clean hotel. Close to downtown Windhoek (walkable). Good breakfast.

They were upgrading the wifi during our stay. So, there was no wifi service for guests. That was the only downside of our staym

The staff was friendly, helpful, and very clean. It was near malls that were within walking distance. The things that I didn't like was that it was that a/c would go on and off and it become very stuffy in room. The lobby area had an egg smell, so would rec

Solid hotel

Great value for money. Rooms are nice, service is good and the food was tasty. We stayed the night before at the Hilton next door and definitely preferred the garden inn as it was better value for money.

Great Stay

Outstanding service from all the staff - couldn’t have been more helpful. Stayed 6 nights. Will come back next time we’re in Windhoek.

Very well maintained facilities and very friendly staff. Delicious meals and express check in and out

Great place

This hotel standards were as you would expect from any well-kept Hilton in any other part of the world. The room was a good size and had any modern amenity you could need. The bar and restaurant facilities were very good (the rooftop bar in the partner hotel next to the Garden Inn was particularly nice). My only complaint was the overuse of an air freshener machine and spray bottle that the staff used in the entryway, could get to be overpowering at times, and not pleasant if you had to wait in the lobby for any appreciable amount of time. Relatively minor quibble, but the stay would have been pretty much perfect without that one negative element.

I would highly recommend. Thanks

Nice property but despite booking at the Garden Inn, no one was working when I arrived so a cleaner led me next door to the other Hilton where they checked me in. A bit confusing but the service and room were nice.

Godt hotel med central placering

Hotellet er centralt placeret, i gåafstand til museet, kirken og den centrale indkøbsgade. Venligt personale, og fin morgenmad. Der er også pool. Man ved hvad man får i Hilton kæden.

Room is great, very clean and very comfortable bed. The breakfast was excellent but don’t pay for the dinner in advance it’s not fantastic…

Ótima opção em Windhook

Boa opção em Windhook, quarto limpo e confortável, atendeu nossas necessidades

Hatte 2 Aufenthalte, in 2 Wochen dort. Im ersten Zimmer haben sie es nicht geschafft, den kaputten WC-Sitz, in 4 Tagen, auszutauschen. Im 2. Zimmer (für eingeschränkte Personen) fehlen die Hand- Duschtuchhalter. Außerdem müsste der Spiegel im Bad in der Höhe flexibel angebracht werden.

Gute Lage

Mussten 1 Std auf das Zimmer warten. Zimmer ist sauber, geräumig. Gute Lage. Freundliche Bedienung beim Abendessen. Für ein Stopp-over ideal.

Clean and spacious room just like you would expect from an Hilton. Close to main Windhoek points of interest.

I stayed at the Hilton Garden Inn Windhoek on the night of Sunday 25 August and had a terrible experience. I booked the hotel because I needed to sleep well before a very early start the next day (4am). At midnight the fire alarm went off. We went downstairs to reception and after waiting for 30 mins we were told it was a false alarm. We went back to our rooms to sleep. At 2:10am the fire alarm went off again. We went back down to reception again and were told that again this had been a false alarm. By the time I left the hotel at 4am I was told that the problem had not been fixed and that they had opted for shutting down the alarm system. Having a faulty alarm system creates a very dangerous situation: the more false alarms, the less likely people will comply and the more danger that the hotel is putting its guests in. Shutting down the alarm system is also an incredible risk. I asked for a refund from Hilton Garden Inn through my booking agent and my request was denied. I find this to be completely unacceptable. Not only did the hotel not meet the most basic service a hotel should provide (allowing the guest to sleep), but they also put us at risk by not complying with safety standards. This is an embarrassment to a renowned global chain like Hilton. I will never stay in a Hilton hotel again.

Sehr angenehmes freundliches Personal

ein Hotel in Windhoek nach internationalemStandard.

L’unica pecca (che poi avevo letto in altri commenti quindi pare irreparabile), uno sgradevole odore di fogna al piano terra (zona bar/ristorante/hall)! Per il resto, niente da dire: pulito, personale cortese, buona colazione e in pieno centro!

Struttura situata nel centro della città. Camera amplia con due letti alla francese. Servizio impeccabile

Nice equipments

강추

아주 만족했습니다 프론트 데스크직원 너무 친절했고요 객실도 너무 깨끗하고 좋았습니다 강추입니다

Atendimento antipático

Hotel novo e moderno. Padrão Hilton. Quarto espaçoso. Porém atendimento ruim, seco. E trocaram as toalhas do quarto com atraso, apenas à noite. Academia sada a do Hilton ao lado, o que é muito boa. Piscina boa bem no meio do hotel sem privacidade.