Business Stay

Floor services needs to be improved... Some staff needs to be bilingual.

Recommended property Very accommodating

Great place to stay.

We have stayed here several times over the last 3 years. We like the location, easily accessible and close to great restaurants.

Nice hotel

Nice rooms

The service was always on top, and clean. My only complaint would be how expensive the laundry is.

Very good, nice place

Business Trip

Our room windows painted on white so we cannot see outside. Housekeeping was good but very slow and do not understand English to communicate

Muy amable, la gente aquí, el servicio está excelente.

It was perfect for us!!!

Es nuestro hotel en esa zona de Lima..cerca a todo y muy seguro..tomamos la habitacion mas grande donde entran todo el equipaje ( de 4 a 6 maletas)

The hotel is clean and quiet. It is located in a safe and quiet area, walking distance to good restaurants and shopping.

hotel located in a very safe and quiet area close to many good places to eat and supermarket. bed very comfortable. I think the room rate is overpriced because of the upscale neighborhood. In Miraflores you will find hotels from the same category and more things to do.

Great location.

It was ok. They have set AC system on rooms to a specific temperature that cannot be decreased even on hot days

The room was not properly cleaned. I stay at HIltons in different places about 8 times a year, or more and this was the worse in regards to cleaning and maintenance. The exercise room was dirty as well. The treadmill old and slippery, not well mantained at all.

Close to shops, great breakfast and helpful staff with early check in

All good. I forgot to bring my toothpaste and ask for some, usually its on the bathrooms and they didn't have to offer.

Best hotel in the Surco section of Lima. The staff are professional and friendly. Very clean, new rooms. Great gym. Right in Chacarilla so easy access to everything in the area - lots of great restaurants. Also just a few blocks away from El Pentagonito where you can get an outdoor workout in - especially on Sundays when they close the roads for bicycling, jogging, dance, etc. For covid testing, there are labs right around the corner for quick, same day testing prior to travel.

Location to office was super. Just across the street and near shopping

This hotel is in the center of a business center in Surco. The offices I work with are literally next door. Nearby shops are very convenient and the property itself was first rate. Very secure, modern and quiet. Staff was friendly and eager to help you out. I wouldn't recommend this hotel to a tourist, as the touristy part of Lima is far away, but I do recommend this hotel for those who have business/friends/family nearby. Any future visits to Lima will definitely include this hotel. My stay was fantastic.

Good helpers

Great service. I receive an international gift from my girlfriend in the other side of the world. They helped a lot.

Excellent property very centrally located in a commercial area of Lima. Everything is good about it, though I feel their breakfast spread could be improved.

Very good

Everything was good. Very clean, good shower and bed. The location is good but 15/20 minutes far from Miraflores by uber.

Top flight room. Great shower, great bedding. Temp control was a little tricky to get to work.

I ‘d liked the location, room dimension and cleanliness. I did not like to be treated like a thief when I am a Hilton Honors member and multiple times was asked for a ticket to take my car at check out in spite of having paid already it was embarrassing typically those tickets are given for valley parking not self parking . When one is an executive member an identification should be tagged to documents in same manner my luggage get tagged when flying first class Perhaps other people’s leave without paying bu not knowing the difference is an insult.

Excellent service, clean and quite. Rooms are very nice and comfortable.

Very comfortable sitting area and bar. Staff service very helpful. Everyone spoke english.

Hilton Oct 18

great sized rooms and good food at restaurant ..

Very good hotel, well located, with all amenities one can wish for.

Location, location, location, great! Excellent breakfast buffet, great lunch and dinner.

Good option

Nice place to stay, good sorroundings.

To much lights on the electronic controllers

The controls of light and air conditioning couldn’t be turned off and it was beside the bed, had to put some pillows over it. The air conditioning had a weird sound. Everything would be perfect if it wasn’t for that 2 details.

Surco area close to shops

Excellent and very modern. Lots of restuarants and shopping around.

Could be better

Hotel food is not good, the bar is small and low quality amenities

Its a little out of the way.... about 30 min from San Isidro or Miraflores...

Great location with fantastic staff

Beautiful hotel nice area to stay friendly staff.The bed was a little hard to my liking but they went above and beyond with there services.

Highly recommend

This hotel is brand-new (I was told it opened in November 2016). The lobby is on the 4th floor because they have a casino on the first 2 floors and business center on the third. The exercise area is on the 6th floor. The rooms are ample, clean and comfortable. They have a refrigerator and free bottles of water every day. There is no tub, but the shower is quite large. The only complaint I would have is the mattress was firm - we're used to a foam mattress. The laundry service was very good a well. Staff were very friendly and they all went out of their way to make is feel welcome. Overall, I highly recommend this hotel.

Stuff are excellent in every aspect

It's a shame that it doesn't have a rooftop bar or a outdoor bar

muy recomendado

tuvimos una grata experiencia, el hotel 100 puntos

No es de lujo, pero bastante bueno, el barrio no es tan lindo pero no se siente inseguro.

El hotel es muy limpio y ordenado, la atención buena.

Muy cómodo

Silencioso, bien ubicado, habitación amplia y limpia.

Exelente hotel

It was a nice visit to Lima

Excelente atención, desayuno excepcional, localizacion muy conveniente

Incómodo

Pedi servicio de taxi para que me recogieran en el aeropuerto. Me mandaron un correo para confirmar, obviamente andando de vacaciones no reviso mi correo constantemente. No lo confirme. Llegando al aeropuerto no vi nada. Y pague un servicio. Llegando al hotel, quisieron cobrarmelo. Obviamente no me deje. Pero no se vale. Porque mandan algo que yo nunca confirme.

O primeiro quarto tinha cheiro de urina. O segundo quarto ficava ao lado da maquina do ar condicionado e com barulho alto, horrível para dormir. Pela terceira vez, peço uma copia da fatura, como faço em todos os hoteis e não emitem.

No hay opciones de nada cerca!

Péssima experiencia

Muito ruim. Realizaram um evento no restaurante no café da manhã. As pessoas do evento tomaram conta do restaurante e tornou a experiência bem desagradável. Barulho, bagunça e demora na reposição da comida. Adicionalmente a gerente de plantão era mal educada e não queria emitir recibo da estadia. Tive que mostrar a ela que já haviam emitido em outras ocasiões, mas mesmo assim não foi nada atenciosa nem educada. Muito desapontado com esta ultima experiencia. Sempre que vou a Lima fico no Hotel, mas irei avaliar para as próximas vezes.