Hides Hotel Cairns
7.0

Good

953 Guest reviews

7.0
Good
953 Verified Reviews
Read all reviews
Cleanliness7.2/10
Service7.6/10
Comfort6.6/10
Condition6.4/10
location8.8/10
Neighborhood8.4/10
Value7.6/10
Amenities6.8/10

87 Lake Street, Cairns, Australia. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
Beach services
Smoking areas
Banquet facilities
Elevator
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Hotel Description

With a stay at Hides Hotel Cairns, you'll be centrally located in Cairns, just a 4-minute walk from Cairns Esplanade and 6 minutes by foot from Cairns Central Shopping Centre. This hotel is 0.4 mi (0.7 km) from Reef Fleet Terminal and 0.4 mi (0.7 km) from Cairns Marlin Marina. Make yourself at home in one of the 94 air-conditioned rooms featuring refrigerators. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as safes and desks. Featured amenities include laundry facilities, a safe deposit box at the front desk, and an elevator. Limited parking is available onsite.

Hotel policies

No rollaway/extra beds available

Parking height restrictions apply

Noise-free rooms not guaranteed

Professional property host/manager

Pets not allowed

Check-in from: 2:00 PM
Check-in by: 10:00 PM
Minimum check-in age: 18
Check-out by: 10:00 AM

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100.00 per accommodation, per stay
  • Breakage deposit: AUD 100 per stay
  • A damage deposit of AUD 100 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know
  • One child 14 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Parking height restrictions apply.
Special Instructions
The front desk is open daily from 7:30 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve onsite parking
  • This property accepts credit cards, debit cards, and cash
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a smoke detector
Minimal age
18
Optional fees
  • Fee for continental breakfast: approximately AUD 12.50 for adults and AUD 6.25 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

German

English

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Beach services

Smoking areas

Banquet facilities

Other

Elevator

Concierge services

Breakfast available (surcharge)

Laundry facilities

Safe-deposit box at front desk

Front desk (limited hours)

Designated smoking areas

Number of meeting rooms - 1

Parking (limited spaces)

Beach towels

Terrace

Banquet hall

Vending machine

Wheelchair accessible – no

Hotel reviews

7.0
Good953 Verified Reviews
warning-sign.svg
Cleanliness7.2/10
Service7.6/10
Comfort6.6/10
Condition6.4/10
location8.8/10
Neighborhood8.4/10
Value7.6/10
Amenities6.8/10
8/10
Excellent
LESLI, 06 Apr 2025
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Not the first time I stayed at Hides and definitely won't be the last. I always opt to stay at Hides whenever I'm needing a room in the city area/s. Always my first preference. Although!!! take note of the times for free parking, otherwise that parking spot will chew at your holiday budget!

6/10
Fair
Marek, 03 Apr 2025
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Average

6/10
Fair
Elaine, 03 Apr 2025
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Rooms spacious. Close to shops and restuarants. Very helpful staff.

2/10
Poor
Adi Elenoa, 01 Apr 2025
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It’s been a week now and I’m still waiting for my $100 deposit to be refunded. 👎

6/10
Fair
Peter, 29 Mar 2025
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Reeplace the Shower Head please.

The shower head was in a very bad condition. $50 spent at Bunnings to replace it would be a simple solution

8/10
Excellent
prasad, 28 Mar 2025
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Their breakfast is pretty good and has a number of good vegetables continental options

4/10
Poor
Danney, 27 Mar 2025
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Many homeless around the property. Felt unsafe. Staff were great and the room was ok.

8/10
Excellent
Susan, 26 Mar 2025
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It was a handy short walk to the night markets plenty of food choices around the area for breakfast or dinner

2/10
Poor
Jodi, 23 Mar 2025
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Dark hairs in the bed, sheets were thread bare

8/10
Excellent
Michael E., 12 Mar 2025
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The staff were nice enough, however the hotel was only alright. The hallways were unbearably warm and the AC barely kept the room at a reasonable temperture. There were always sketchy things going on around the hotel too... Very loud homeless people

10/10
Exceptional
Erica, 11 Mar 2025
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Love staying here, staff always reliable and kind.

8/10
Excellent
Stephen, 05 Mar 2025
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Great location - central to all

8/10
Excellent
Alvaro, 04 Mar 2025
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My stay in this hotel was very pleasant and trouble free, the room are good enough, clean and I would be happy to come back

8/10
Excellent
Robert, 03 Mar 2025
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Great staff

8/10
Excellent
Rhiannon, 19 Feb 2025
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Good Location - Clean and Spacious Rooms

8/10
Excellent
Christopher, 07 Feb 2025
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Woupd stay here again

The only issue was the place we stayed was very loud at early hours of the morning and the toilet was constantly dripping or running water.

10/10
Exceptional
Jacob, 04 Feb 2025
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The staff were amazing, very friendly and helpful

10/10
Exceptional
Martin, 31 Jan 2025
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Good

10/10
Exceptional
Anthony, 27 Jan 2025
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I can highly recommend this Hotel first class.

Wonderful hotel,with great service and attention to detail was high,eg cleaning, towels,flowers,cooking utensils ect

8/10
Excellent
Eddie, 20 Jan 2025
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Good location, short walk to shops, attractions.

10/10
Exceptional
Jijun, 19 Jan 2025
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Good location

2/10
Poor
Brooklyn, 17 Jan 2025
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Our room was very dirty upon arrival. Our bedsheets had multiple stains and dirt on them…. When we went to talk to the front desk they said they had no cleaning staff available until the next day and no vacant rooms so they just gave us new sheets to put on the bed.

10/10
Exceptional
Serge, 16 Jan 2025
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Old hotel with charming history

10/10
Exceptional
Andrew, 04 Jan 2025
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I stayed there 4 times over a month check in was relatively easy and it was in the price range I wanted to pay it is conveniently located to most things it’s not 5 star but nor is the price I was happy bed was comfortable and I got a good sleep the aircon was already running when I checked in

10/10
Exceptional
Elizah, 02 Jan 2025
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Best

10/10
Exceptional
gissy, 24 Dec 2024
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Its nice close to the city

8/10
Excellent
Andrew, 15 Dec 2024
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Check in was pretty quick and easy it was close to everything that I wanted to go to walking

10/10
Exceptional
Kerri, 15 Dec 2024
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Convenient location, friendly staff

8/10
Excellent
Peter, 14 Dec 2024
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Great service and at Central Point around the city

8/10
Excellent
Nana, 12 Dec 2024
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Good location

8/10
Excellent
William, 12 Dec 2024
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Good value and the staff excellent 👍

6/10
Fair
Derek, 06 Dec 2024
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Definitely the biggest bang for your buck, not much more than a bed in a hostel, definitely one and a half or two times the price, not too bad. It’s definitely nothing special so don’t get your expectations up, but it’s nice to have your own space and air conditioning.

2/10
Poor
Kro, 27 Nov 2024
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My flight was arriving late, I informed this to reception. I was messaged a code to enter the property. The code was not correct to access the key to my room. It was a terrible experience.

6/10
Fair
Janice, 20 Nov 2024
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This place really needs to be closed for a month for a complete clean..the carpets were extremely dirty and looked like vomit stains..the fan in the bathroom had crap hanging out of it..

8/10
Excellent
John, 20 Nov 2024
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Nice central spot

10/10
Exceptional
Lucy, 18 Nov 2024
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So close to Shopping only a stone's throw away from cafes and restaurants

2/10
Poor
Louise, 09 Nov 2024
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Not impressed at all. Felt unsafe and the sheets were dirty as well as a very funny smell. I was supposed to stay for 4 nights, I checked out after the first night.

8/10
Excellent
Andrew, 08 Nov 2024
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Close to all conveniences, especially the esplanade which l thought was a real showpiece.

2/10
Poor
Melina, 26 Oct 2024
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Location 10/10 Service 0/10 I had to work full time while staying at the Hides hotel, and unfortunately the wifi wasn’t working. (Things happens) staff kept telling us someone was looking at it, that’s untrue. We stayed 3 nights and nothing happened. I asked multiple times to cancel our stay as this was affecting my work and I needed wifi and they said « not our problem, it’s free anyway » honestly wished I never came to this place. Made me hate cairns altogether because of the horrible service. I even offered if I could get a credit for the cost that I had to pay in for SIM card. They said multiple times they would talk to their manager, either they did and management doesn’t care, or they didn’t because they knew wifi wouldn’t be fixed anyway. Garbage

8/10
Excellent
Vivek, 25 Oct 2024
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Great location, Close to all essential amenities

4/10
Poor
Daniel, 24 Oct 2024
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Very Noisey due to windows with street noise and surrounding pubs, very dated decor, close to all things in the city, great price point

2/10
Poor
Lily, 21 Oct 2024
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All 3 towels have stain and one looks used before with stain too

6/10
Fair
Cat, 20 Oct 2024
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Photos looked like a really nice place but it's getting pretty old and could use some TLC. Over priced compared to other accom in the area. Also charge for luggage storage which I haven't seen in a long while.

10/10
Exceptional
Johan, 14 Oct 2024
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The location is perfect. City center, central station, transport, aquarium, esplanade etc. All really close by.

6/10
Fair
Barbara, 14 Oct 2024
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It was good for 1 night . It is outdated and a little “grungy” rust /stains in bathroom … hallways not always clean.

4/10
Poor
Cari, 14 Oct 2024
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You get what you pay for, this place is cheap for a reason. I stayed twice on either end of a dive trip. Both rooms were dirty - one had hair in the shower which was not mine, the other had filthy bedsheets in one bed that did not get changed when I asked the next day. Luckily I could sleep in the other bed. The shower in my second room didn't really work. The handles were outside of the shower and getting it to stay a consistent warm temperature was impossible. It was either freezing or burning, and you had to jump in and out of the water while it was transitioning between those states. My second room only had a frosted window, so one couldn't see outside at all. Then the luggage storage was a bit of a pain. Many of the lockers were out of order, one ate my money and staff were unsympathetic. The lockers only accept $2 coins, but staff don't have any change on hand and will vaguely point you towards a back. I wouldn't recommend this place to anyone. If you're broke, stay at a hostel. Skip this dive.

4/10
Poor
Lady Bianca, 13 Oct 2024
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Not at all family friendly in the evenings especially

6/10
Fair
Hua Jun, 10 Oct 2024
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The hotel had some unknown people who tried to knock on our door, a guy wearing a baseball cap with a red flower dress knocking on the door in the evening. The shower was bad, water temperature was very had to adjust. Also, the water volume is very low and hard to close, making the shower almost impossible, The aircon of room 231 did not generate any cool air. However, the staff members were very sincere and helpful though. love the location and convenience.

6/10
Fair
Stuart, 07 Oct 2024
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This seemed to be a hotel for young people staying up all night. The walls are thin adam’s people were coming and going at all hours. The shower did not have enough pressure to work properly either. Other than that it was everything we expected for the price we paid.

8/10
Excellent
Andrew, 05 Oct 2024
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Convenient location in the CBD.

10/10
Exceptional
Hugh, 01 Oct 2024
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Staff were so helpful, really go out of their way to help sort out any problems. Well done.

6/10
Fair
Frances, 29 Sep 2024
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The lift was scary. None of the keys worked very well. Had to wiggle and giggle keys to open doors. The paid parking was very tight. I was in room 106 on 1st floor. Could hear the lift all night plus everyone going up and down stairs. The view. Well there was none except a tin roof. The staff were nice and breakfast was good for the price.

6/10
Fair
Christian, 27 Sep 2024
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Not able to check in early Very noisy with youths running up and down the hallway until 9:30pm Location is quite handy to everywhere. Unfortunately there were a high number of heavily intoxicated people in the streets fighting, yelling, urinating etc

8/10
Excellent
William, 26 Sep 2024
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A walk to everything

10/10
Exceptional
William, 24 Sep 2024
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So close to the centre of town and everything you want is just a short walk

4/10
Poor
Andrea, 23 Sep 2024
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The property is very old and not well maintained

10/10
Exceptional
Ronald, 23 Sep 2024
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Pool area

6/10
Fair
Verified traveler, 19 Sep 2024
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After completing a packaged tour, I needed a reasonably priced and convenient accommodation in Carins before an early bus, so chose Hides as it was close to Cairns Railway Station. My checkin experience was soured slightly as the reception would not accept "tap and go" cards for the deposit, unlike all other hotels. Once I got into the room, I was quite impressed with the facilities, especially with the bed side lamps with in-built USB charging, The room itself was spacious and comfortable, more than acceptable for an overnight stay. The location is convenient to shopping and cafes in the city. Overall would stay again.

10/10
Exceptional
Graeme, 09 Sep 2024
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We loved the position of the hotel with easy walking distance to the shops, Esplanade, night and Rusty Markets etc. Also our room was bigger and better than expected and the staff were always very obliging and helpful !!

6/10
Fair
Michael, 09 Sep 2024
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It would have been a great hotel but is a bit run down now

10/10
Exceptional
John, 07 Sep 2024
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Great affordable hotel at the heart of Cairns CBD. Will be back

4/10
Poor
Kimberly, 05 Sep 2024
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There were small roaches in my room and the wifi was unreliable.

6/10
Fair
Jeffery, 04 Sep 2024
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Bathrooms lack a basic thing like a towel rail. Shower was either boiling hot or freezing cold.

8/10
Excellent
Victor, 02 Sep 2024
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The hotel conditions fits the price!

8/10
Excellent
Victoria, 19 Aug 2024
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Great location

4/10
Poor
Sean, 14 Aug 2024
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Bedsheets needed cleaning upon arrival, air conditioner was leaking, and puddles of water across the floor of the room

10/10
Exceptional
Erica, 13 Aug 2024
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Love hides.

8/10
Excellent
John, 12 Aug 2024
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Thank you

8/10
Excellent
John, 12 Aug 2024
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Thank you for the stay…. Hope you have a room available next time I am in town…

2/10
Poor
Osniel, 11 Aug 2024
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There is serious pest issues at the property. Cockroaches inside the room coming out the bathroom. Old facility.

4/10
Poor
Mary, 10 Aug 2024
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The room was OK and met our needs but the common areas were grungy. I would probably opt to pay more and stay in a nicer hotel if I came back to the area.

6/10
Fair
Chris, 08 Aug 2024
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Ok location, rundown.

2/10
Poor
Victoria Lynn, 08 Aug 2024
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In dire need of repair and cleanliness. Dirty linens to begin and a roach invasion to end our stay! Still awaiting the hotel manager to contact us regarding this stay, which we cut short due to the roaches. Please make this right with us

10/10
Exceptional
Gregory, 07 Aug 2024
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Close to everything

10/10
Exceptional
Jenny, 04 Aug 2024
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Very happy with the room we had with a central location easy to walk around. Wonderful brekky in the mornings!

8/10
Excellent
jennifer, 03 Aug 2024
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Arrived in the evening after flying in. Parking is definitely a challenge with street parking only available. The lobby looks a little dodgy but the interior of the hotel was surprisingly freshly painted and clean

10/10
Exceptional
Terence, 02 Aug 2024
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Great place a mixture of old and new

6/10
Fair
Tamara, 30 Jul 2024
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Location is great. Wi-fi terrible. Friendly staff. Room mantenance needs improvement

6/10
Fair
Tamara, 30 Jul 2024
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Location is the best with this hotel. Wi-fi is very poor . Room maintenance is on the sad side. Employees are kind.

6/10
Fair
Teresa, 29 Jul 2024
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Easy to book but disappointed in variation of pricing - I paid double via Expedia than if I booked via standby. Room was smelly and very average - not very comfortable Position was central to town - off street parking available

6/10
Fair
Eccles, 25 Jul 2024
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close to everything

4/10
Poor
Mwila, 22 Jul 2024
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This is an okd buiding with cold hard floors, unfunctioning humidity extractors in the bathroom and toile, and had false fire alarms waking you up in the night (2 in five days).

8/10
Excellent
Kurt, 21 Jul 2024
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Nice hotel

4/10
Poor
Verified traveler, 30 Jun 2024
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Checkin staff rude and unhelpful. Long line of people waiting to check in at 2:00pm, probably because we were refused checkin 15 minutes early creating a backlog. People infront of us told room not ready. Worst service at a hotel I’ve ever received. Will not be back.

6/10
Fair
Kazi Wali, 28 Jun 2024
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Everything in the hotel was quite old. The bed was super squeaky and not comfortable at all. Also, the room was not very well sound proof. We could hear the next room persons talking while they were not even trying to be loud. The only great thing about this hotel is the location!

8/10
Excellent
Lisa, 19 Jun 2024
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Great location. Handy to everything. Good value breakfast if a bit basic and great to sit outside on balcony. Reception at times felt like a hostel with some staff a little unfriendly and officious and people sitting around waiting. Disappointing to have to wait to specified check in time rather than being offered the room when actually ready. Overall a good spot for a short stay.

2/10
Poor
Steven, 13 Jun 2024
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Filthy

Gentleman that checked us in was helpful but it went downhill from there. Killed a Roach in the bathroom, mold on the a/c unit, stained towels, filthy air return, debris on the mattress pad. If we hadn't of arrived so late, we would have gone elsewhere.

4/10
Poor
Verified traveler, 12 Jun 2024
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Needs maintenance and improvement

Pros: -Room didn't have noise nearby -Bed was comfortable -Hot water worked well Cons: -Wifi did not work at all -Aircon was broken when entering room and they made us wait an hour to change room -Staff and maintenance weren't very friendly or helpful in fixing the problems in this hotel -Freezer door cover was missing -Bathroom exhaust fan didn't work and was covered in about 5 years worth of dust -Some very dodgy people hang around this street outside the hotel making it not the safest place

6/10
Fair
Regula, 05 Jun 2024
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The See on the Window was not nice i can‘t see somsing

6/10
Fair
Lesley, 03 Jun 2024
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The women provided excellent service.

Hide looked pretty rough on the outside and in the foyer. Fair go though the building isn't young. The room has been renovated nicely and the bed was comfy. I've let the hotel know that the sink tap was dripping and leaking into the vanity cupboard. During the night there was a persistent low sounding mechanical banging noise.

10/10
Exceptional
Peter, 26 May 2024
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Price and conveniently located.

10/10
Exceptional
Rebecca, 26 May 2024
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Historic hotel in heart of shopping district. Well kept, interesting history is displayed on a plaque within hotel. Staff were not knowledgeable about surrounding area. I asked two different staff members multiple questions about area north of Cairns and neither could answer any of them.

6/10
Fair
Sandra, 26 May 2024
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On arrival we were told $100 deposit for your room key and $10 per day parking staff were friendly room was clean ver convenient to walking everywhere

6/10
Fair
Lacey, 24 May 2024
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Excellent location! Room was clean! Downside was the walls were paper thin, you could hear everything in rooms next door!

8/10
Excellent
Ricardo, 23 May 2024
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Nice hotel with good location in Cairns

3 star hotel with very good location

4/10
Poor
Elodie, 21 May 2024
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As far as budget accommodation goes, this hotel is okey, the facilities and the room is very average (understand poor) but the location is great ! Only if the lady at the front desk could possibly be a little more friendly than a correction officer… although the bedding was nice 👍

6/10
Fair
rick, 20 May 2024
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Basic room

Basic room

8/10
Excellent
Stephen, 17 May 2024
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All good at Hides.

6/10
Fair
Hamid, 14 May 2024
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Not worth the money, much better options are available in the same area with slightly higher rates. The lady at the front desk was not friendly at all. The gentleman however was welcoming. Wouldn't recommend unless you are ok sharing your room with cockroach and lizards.

10/10
Exceptional
Ebrahim, 14 May 2024
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The accomodation is located in a very convenient place. Everything is very close. Although not fancy, my room was quiet clean.

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