Excellent
234 Guest reviews
436 Ngongotaha Road, Rotorua, New Zealand. See map
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With a stay at Hideaway of Rotorua in Rotorua (Fairy Springs), you'll be within a 5-minute drive of Skyline Rotorua and Ogo. This motel is 0.8 mi (1.2 km) from Mitai Maori Village and 0.8 mi (1.3 km) from Rainbow Springs Kiwi Wildlife Park. Make yourself at home in one of the 14 individually furnished guestrooms, featuring refrigerators and microwaves. Rooms have private balconies. 32-inch plasma televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers. Featured amenities include complimentary wired internet access, express check-in, and express check-out. Free self parking is available onsite.
No elevators
Professional property host/manager
Guests must provide health documentation
Guests must provide proof of COVID-19 vaccination
Minimum age for proof of COVID-19 vaccination requirement: 12
Property does not offer onsite COVID-19 testing
Pets allowed
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Chinese (Mandarin)
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Barbecue grill(s)
Hiking/biking trails nearby
Laundry facilities
Garden
Library
Safe-deposit box at front desk
Picnic area
Front desk (limited hours)
Express check-out
Mountain biking nearby
Express check-in
Free wired internet
RV, bus, truck parking
Free self parking
Free long-term parking
Terrace
Wheelchair accessible – no
Very kind. All facilities clean.
Amazing place and location. Kids loved it - place so clean and beds super comfy. Animals and playground a hit and gave our kids much to do during our downtime. The location was close to all activities and amenities. Highly recommended.
Nice
Easy check in, and clean rooms. There was a little bit of road noise at night, but we were otherwise comfortable.
This is so far our favorite motel in New Zealand (out of 5 motels and 1 hotel). Perfect if you have kids. Rooms are very new, the Internet is also the fastest so far. Would love to come back and stay a few days.
Great bed clean tidy and quiet
Brilliant stay, clean rooms, everything you need. Loved the farm in the morning to go see the animals. Easy check in, parking right outside your room.
Very new, well appointed, quiet, none of Rotorua sulphur odour. Bathroom especially nice, beds comfortable, small but well laid out kitchen area. Access via busy main road, egress onto it requires patience.
We stayed in the newer units to be southern end of the complex. Room was mostly clean, but previous guests have damaged some soft furnishings and paintwork - not detrimental t our trip but once noticed hard not to… this accommodation s away from the traditional hotel precinct of Rotorua BUT this a a good thing if you have hired a car - and the Skulne gondola and other attractions are a relatively short walk away. We’d stay again next time we are in NZ!
Super location with proximity to Rotorua main attractions. Great for family to stay and great staying for family.
Stayed in family room for 5. Older style unit. ves: Clean, comfortable and quiet overnight stay. Facilities were nice both inside and surrounding (alpacas, sheep, playground). -ves: One tiny bottle of shampoo and body wash not enough for a family. 5th person only has a bed sheet for the sofa bed so need to ask for a blanket and top sheet. No pillow available even though you pay extra for 5th person. Reception not really pro-active or helpful. Ideal for young families (2 kids) or groups of 4 or less.
What a great place! Loved petting the farm animals on the property with Alpacas and Sheep. They have an onsite laundry and a fully equipped kitchen as well.
Quiet but waited to long for office to open up we had many people waiting to book in and office was closed when it was suppose to be open
Pros : Nice place to stay and cover Rotorua. Cons : old and need upgrade to building
Property was easy to find. Back of the main highway and away from the hustle and bustle of town. Staff was friendly and the facilities were spot on
Easy to find. Easy to access.
Lovely modern apartments, responsive helpful staff
We stayed for 4 nights and found it to be a great base to travel to various sites in the area.
Very nice room
Lovely spacious 2 bedroom unit, very comfy beds. Only downside was there was no milk given for the tea & coffee & the guest laundry was hard to access due to housekeeping using it. Playground for kids was good & they have alpacas right out the front.
Very comfortable beds
Beauiful and peaceful
Very pleasant staff. Accommodation was comfortable and of a very high standard. Close to several tourist attractions and not far from the town centre. Lovely countryside surroundings.
Unique was - farm animals so cute!
My kids enjoyed the park and the little farm animals. Staff were good and also facilities. Would stay again.
The unit is spacious, a bit old but fully renovated floor and carpet with heat pump. Beds are comfortable as well as the sofa bed.
Lovely stay
We really enjoyed our stay. Was nice to be somewhere that was dog friendly and super comfortable. We will definitely stay again, the book they provided had some great places to check out was really helpful. We went for a lovely walk around the Blue Lake and also the redwood. The place was clean, with comfortable bed (I’m fussy being a chiropractor) , linen was lovely and great overall. I especially loved the llamas and sheep in the field in front of the place. Thanks
The motel was close to my venue, the staff were friendly and efficient and the outlook brilliant complete with lamas.
The room was so clean and the facilities were so good. My family is so satisfied that I will come back. And the children liked it because they could see the animals right in front of them.
Excellent property to stay at when in Rotorua. AJ and team was beyond helpful nothing to much trouble. We will definitely be back when next in the region. Highly recommend
Great place to stay nice and quiet also away from the potent Sulphur smell. Lovely playground for children and farm animals on site. Rooms are super modern everything you need for a Lovely getaway. The TV was actually positioned really well which is hard to find many hotels have it hung to high up in some corner. Worked fine with cast but user not able to clear storage so a small alert pops up often in lower right corner reminding that space is running out on storage. Dont know what was causing this but random tapping sound comes and goes from inside the ceiling above the closet frame this is for room 12 was wandering what cause could be. You need to spend time in the room to notice it.
Family friendly accommodation. We had the 2 bedroom family unit for 2 nights. Grandchildren enjoyed the park and seeing the animals onsite. We had a late check-in and check out and the staff were very accommodating. You will need a car as it’s quite far to the nearest shop but we had a comfortable stay.
Clean & quiet! Bed was very hard, otherwise this is a very lovely place :)
I stayed in the new block - rooms are beautiful, location is good and also animals on the property also, which I love! Overall, a very good place to stay! Staff is friendly and price is very reasonable also.
Quiet location
Excellent location for travels in the area. Good parking.
We stayed in the new building which is away from the main road. However, for a new building there were a couple of minor flaws which were not game changing but surprising: loose toilet roll holder, a tub spout falling off the wall (screw loose, too), and most irritating, an alarm going off mid night asking you to evacuate the building just because of a power outage in the area… Overall this is a nice place to stay but the new building seems to be built in a rush…
Great property, recently updated. Everything was very clean and nice. The kids loved the playground and animals on the property.
Booked 7nts for my family of 5. We loved the look of the playground and that the room had aircon, but the positives end there. Photos on the listing show the twin beds alone, and then the sofa and living/kitchen area alone, does not show you that this is all squished into the same tiny space - what we got vs what we thought we were getting was very misleading. When we tried to speak to the manager about this he got defensive, and when we asked for another room, he denied this option, saying we would have to make a new booking and pay the full amount, rather than pay the difference. Due to this, we complained to Expedia; refund or reimbursement was denied. Manager cornered me in the laundry the next day and said we could have asked for another room which I said we already did before we complained, then he brushed over it saying that 3D rendering had been available of the room, which don't show on the phone app where I booked, so not sure if it's true. The place was grimey and did not feel clean. Cracked toilet seat and tub, sticky dining table even after trying to clean it myself, sheets were itchy, and dirty carpets that walking without shoes on made the soles of my feet black. After just 2nts into our booking, we vacated - ultimately a very expensive mistake. Not sure how this place got so many positive reviews, but I suggest that you spend your money wisely, and avoid this place at all costs. Their bookings are non-refundable for a reason!
Was the perfect spot for our one nighter - grounds were cute as were the animals. Super handy to the life, which is why I chose the place, and stoked that we did. Thank you.
Hideaway motel was a great family friendly and fun place to stay. Nicely set just out of Rotorua it was safe for our 3 year old to run around and the room itself was pretty nice. A small amount of maintenance would be good in the room but all up a great place to stay
We really enjoyed our stay, the staff was wondering and it was a nice quiet spot for our family
Great place!
Great place! Just a bit outside the city. Great location. Very responsive staff.
Great property for a family. The staff are very friendly and quick to solve any issues.
Very modern and clean place to stay. Our kids loved the playground and having farm animals wandering around the paddocks outside. Staff were friendly as too
I really enjoyed my stay. The staff were friendly and helpful. The property was well maintained and even had some livestock. Awesome play area for kids. Would have liked to stay longer.
Great place to take the family
We really enjoyed our stay here! Would recommend!
very suitable for family
Large space for living in.
The room very clean and tidy and had everything we needed. It had an awesome playground and the farm animals were a bonus. The wifi was awesome too. The single bed was super comfortable, just a little short for our tall girl.
The property is over priced,very small and condition needs to be looked into for some of the things. It is close to all the activities like skyline,mini golf etc.
Very good and tidy
Liked the rooms and how big they were - heaps of room. Tidy and very modern looking and the bed was real comfy. would recommend. and the Alpcas were cute
The more you looked at the place over the 2 day stay we had the more you could see how unclean the room was mold on the windows and curtains, multiple cob webs, hand prints all over the wall, dirty walls and doors, bed sheets were horrible to sleep in, the bed felt damp. staff were not friendly at all and the drive way badly needs the deep pot holes filled will not recommend or stay again
We loved that it was a great family friendly spot. The playground is old but convenient and the animals are delightful. The room was comfortable and it was a good base while exploring Rotorua. Far enough away that there is no smell. Only downfall was it looked like the cleaners might have missed the bath tub. But well worth the stay and value for money.
Nice quiet location, good rooms.
Very neat place. Have cute farm animals on the property too, made it even more interesting.
It had a view of the lake, was out of town, comfortable and clean
We stayed a couple of nights at this motel. Where to begin: - They provided with only one soap, shampoo and body wash for 3 adults booked and staying. - They did not replenish them the next day. We had to use our own. - They replenished one Towel short the next day. We had to use our own. - When we asked them to provide the above utilities, they did not bother to even respond. - PLUS we found a Cockroach roaming in the room. Disgusting service and place. Avoid at all cost.
My daughter over the alpacas and chickens! Brilliant play area!
I’ll definitely book again. Wonderful staff. Family friendly accommodations.
The motel is very clean and comfortable. Designated car space right in front of the room very convenient.
Best place to stay in Rotorua
Best place to stay in Rotorua! Great family run business!
Everything inside the unit was very new and tidy apart from the pullout sofa beed which was extremely uncomfortable. Receptionist was very friendly and helpful.
It is a pets friendly location which allowed us to have our puppy with us. The room was spotless. Service in general was great. The premises were beautiful and tidy. We had a great stay.
Well kept, peaceful and just all round a good experience
Nice clean and tidy, family friendly, quit a very nice place to stay.
Good accomondation
Spacious, great for family/kidd
Like:Child likes the outdoor playground very much
We were upgraded to their new deluxe family room which was nice. The room was nicely set up for our situation and very quiet. The playground and animals for the kids was a bonus. The only "bad" thing was that there was only one coffee sachet available! We will stay again for sure.
property is clean and tidy with friendly staff, would recommend if you are seeking an easy hassle free accommodation with close amenities and reasonable price.
Good but..
Lovely hosts. Very clean Facilities are a bit tired. Bath had cracks and toilet seat didn't fit properly. Wasn't as good as we expected with such glowing reviews. There's obviously a bit of renovation going on but it was disappointing
The room is clean and the kids enjoyed the playground a lot.
The fully frnced Playground for the children was amazing. We could easily see it from our room and it entertained the kids for hours.
Great little spot. Bit of a building site at the moment, but it’s going to add some great rooms when done. Fresh towels every day and awesome staff. Our fridge was a little too cold and kept freezing our supplies, but that’s a small inconvenience in n otherwise great spot. Central and close to everything. Kids loved the playground!!
Absolutely Loved The Room Very Happy With The Layout, Spotless House Keeping Have Done A Amazing Job Keep Up The Good Work 😁 Will Definetly Be Back !!
Stay was generally good. I didn't realise dogs were welcome as their was a slight dog smell inside but other than that it was very comfortable and clean... Service was friendly... Thank you.
Decent place - some maintenance required
Nice staff and you can tell this motel has had effort put into it in th past. However feels like attention to maintenance is going down. E.g. the room has a log burner that after wanting to use it were told was broken (but still in the room), cracked pathways, flimsy doors etc. It is near the main road and did have double glazing on the roadside windows which helped with the sound. The location is close to town and parking is good. Farm animals and the playgrounds are a bonus.
Spacious and rural setting Noisy toilet leaked & filled every 5 mins
A very comfortable stay in nearly new accommodation. Spacious bathroom and pleasant surroundings. Being handed an apple to feed the alpacas was a particular highlight. We stayed as a couple which was lovely and peaceful however I think it is a place even better suited to young families.
Value for the money
Check in was good and so was our unit. Beds were comfortable and the addition of a kitchen a bonus. There was a playground with a variety of play equipment. The opportunity to feed the animals was great, they have a pair of alpacas and quite a few chickens great for our youngster. The location for us was good as most of we did was at the northern end of lake, as far as being way out it was a short drive to Rainbow Springs and the Gondola. The unit has double glazing on the road side of our unit hence making the traffic noise more than acceptable. Travelling as a family we could not find better value in Rotorua.
Very clean and quiet and big room to stay. Good location too. Will stay there again next time when I go to Rotorua
The owners are busily renovating. They were friendly & keen to assist. They were considerate in ensuring guests were not disturbed with renovations and were well looked after
Great place for a short getaway in Rotorua.
Great little place to stay for a short trip. Super clean, really helpful staff and a playing area right across the way for our little one. Lots of quirky things placed around. A little way out of town but very quiet and close to the Gondola and other activities. The living area was a bit small so not recommended for a long stay but great for the weekend.
The feel of country stay. Very close to the city centre
Some road noise but otherwise quite well maintained. The animals were great.
Very good with clean room and facilities. The owner is very friendly and helpful to us.
Well located, super clean, had everything we needed
Really nice and quiet liked the service too Irene was lovely and welcoming
We had a great stay at hideaway. We choose the motel for the children’s spaces and were not disappointed. Most importantly the children can’t wait to come back they had so much fun.
Nice host and helpful
Very clean and warm. Comfortable beds, nice light decor. Great playground.
There was a lingering smell of cigarettes from a previous customer. Carpet had burn marks and the dining chairs were peeling.
Great stay and good value.
She is very friendly and kind. She went out of her way to help us. She gave us discount coupons for some major attractions. The room was nice and big.
My family loves this place, wonderful staff. Kids loved the playground.
A comfortable stay in rotorua
The family room is spacious and clean. Beds are comfortable. Good cooking facilities provided.Wifi is good.
There are alpacas you can feed and chickens which lay fresh eggs you can buy from reception. My kids loved the trampoline. Overall the condition was a bit tired but had all we needed and management were very friendly.
Fabulous experience!
Love the whole experience! Thanks Irene and Heng!
Hideaway of Rotorua | Home in Rotorua | Travala.com
Terrible, dishonest, management
Management here are completely unreasonable and dishonest. After our first night here, which was fine, I approached the hotel manager for room service and, after ignoring my request, he asked us to leave in exchange for a refund when I became upset that he wasn't listening. I have two small children and was initially alarmed that he would even suggest us to leave over a simple request for our room to be serviced, which the lodge manual in the room specifically says is done daily. Then, he brings the room service lady over and, instead of doing a quick service, she blames my husband for not asking for the room to be serviced when she came into the room earlier and handed him towels (we assumed she'd come back later when we were gone). At this point, it was clear to me that they weren't going to service the room, which is upsetting, but not the end of the world albeit inconvenient and not in line with the service agreement in their room. However, I no longer felt safe staying there as they kept insisting we did something wrong, even though we didn't. So, I took him up on the offer to leave for our money back, which he obviously agreed to as it was his idea to bring with. However, when we put the refund request in, our refund was repeatedly refused by the hotel for a different reason each time.