HARRIS Hotel & Conventions Gubeng Surabaya

8.4

Excellent

48 Guest reviews

8.4

Excellent

48 Verified Reviews

Read all reviews

Cleanliness8.6/10

Service9.0/10

Comfort8.8/10

Condition8.8/10

location9.0/10

Neighborhood8.4/10

Nice and new hotel, bright colors and modern

Stayed one night at suite room on 28-Jan-2013. Overall experience was OK.

great place to stay, rich variety of cuisine

my third time, looking forward to next time

Nice hotel near Gubeng station

Clean and nice hotel, ideal to stay if you booked a train trip from the Gubeng railway station.

Happy Family Hotel

It is morden and bright. Staff are happy. Room seems not sound proof, next door big noise disturb my sleep till 3am. Drainage was bad, shower water overflow to bathroom floor. Good impressions apart from that.

Not so good for tired climbers in Ramadan period

The hotel looked new and modern. However, the spa was closed during the Ramadan period so it wouldn't be good for tired climbers of Mt Ijen and Mt Bromo who were looking forward to a spa. The spa nearby was also closed for Ramadan period. The swimming pool was also closed earlier at 4 pm during Ramadan. So, if you may want to reconsider if you are booking during Ramadan period (I think they should have stated it in their website so that we can make well-informed choices as we book it because of its spa service.) The room is spacious with an extra sofa bed (too small and hard for an adult to sleep for more than 1 day). The colour of the rooms are bright and cheerful with kettle and fridge. The staff of the hotel were generally friendly and helpful. They even helped us to get the driver to drive us to the local goodies shop (on our way to the airport) so that we could shop for some local goodies as our souvenirs. There is a Boncafe restaurant near the hotel. The taxis are easily available to the customers. There is a nice motorcycle accessories shop nearby with great staff and service. The hotel offers shuttle service to the major malls and also provide an airport transfer service at a reasonable price.

Clean and Nice hotel rooms with lots of TV channel

My Husband and Son went there for business trip. They were very satisfied with the rooms once they entered. The room are clean and the drinking area are good too. Breakfast and local food are good only the western food need to improve

Business stay in Harris Surabaya

The hotel is new (2015) with ‘hip’ atmosphere and shocking orange color motive…☺ The staff are amazingly helpful and cheerful (you this phrase every time you enter the elevator). The hotel location is central and was only 5 minutes drive (not at pick hours were it become 20 min) from the Grand City convention center. While the hotel is really pleasant, the rooms are small. There are no wardrobes or closets to store cloths. There is only an open niche with few hangers. We had to use the sofa as our wardrobe. However, the biggest issue we had was the noise. The walls seems to be made from paper since we could hear any noise (including snoring !) from the next room (probably they could hear us too). This means that at different hours of the night we would wake up to people coming in or going out. Moreover, the window glass is also quite thin (be careful not to lean on it) since we could hear children noise at 7am from the pool, 10 stories below us not to mention the train noise. On the up side, breakfast was great. The dinning room is open design, light and nice. Great selection of any food from east to west.

Nice hotel with wonderful food.

Great place to relax. And the pool has very nice chairs to just sit back, eat, and take in the atmosphere. The enchiladas are great as well.

I will surely comeback for next stay at Harris .

It was my first time at Harris, it was as expected. I am satisfied. Service was very good, car valley was really helpfull, as i was arrived at night.

New, clean, friendly hotel at Surabaya

We were stay for 8 nights at this new hotel, very satisfied with everything in this hotel. Very clean and tidy, super friendly staffs from the doorman-receptionist-cleaner-waitress ... everyone. And they're very helpful with any requests from us. Only 1 day that we've got a bit 'shock' with the room cleaner but the rest was superb. The price was affordable and the location was good. Will stay again in this hotel if we come to visit Surabaya and will recommend this hotel to our friends.

jaand a from brisb aust

this hotel was staffed by young people a delite to deal with amazing service nothing was any trouble.monday is buffet night had a great meal .bfst buffet style great food and amazing service included was entire staff singing and dancing beat that.would recommend hotel to all as value plus for your money

Anytime again

Worth for money, smart service, great breakfast

Nice hotel great pool

Had a great stay the manager Harry was very good went out of his way to make us happy when any issues occurred he fixed everything promptly a swift smooth manager thanks harry

Great Hotel (Highly Recommended)

Stayed in the hotel for 5 nights. The hotel is new. The room is clean, bright and spacious. The staff is friendly and helpful. The breakfast is fantastic. It has many varieties of food and beverages. The food is delicious and fresh. Room service is excellent. The price is reasonable. I will definitely stay in this hotel again when I visit Surabaya next year.

Pleasant stay at Harris Hotel at Gubeng

Really enjoy the stay. Didnt expect the hotel staff are so friendly and helpful. Room are clean and comfort.

Comfortable stay

Staff friendly and happy always willing to help breakfast is very good many dishes to choose from

First time staying in Harris Hotel, very impressed by the quality standards of the hotel from cheerful and helpful service staff to cleanliness of the establishment, not forgetting the wide selections of the buffet breakfast. Will definitely consider Harris Hotel again whenever I visit Indonesia in the near future. Keep up the good standards

Business trip on July 2015

Nice hotel =)

excellent hotel

I had a fantastic time......everything from the reception, very friendly staff, the very clean big room and bed, big TV with international channels. The variety and quality of food was fantastic - I miss their breakfast. I felt like I was in a 5 star at very affordable price. I would highly recommend it. I just wish the walls were more sound proof coz one day a family with a kid stayed in the next room and it was a little of a bother with the kid making a lot noise early in the morning- but not a big deal though

OK

Had a room with a connecting door. The noise was really bad. Had room service and tray was still outside the door in the a.m. Reception staff really friendly and helpful