Wonderful
958 Guest reviews
85 Melville St, Niagara-on-the-Lake, Canada. See map
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Located in Niagara-on-the-Lake (Old Town Historic District), Harbour House is a 5-minute walk from Simcoe Park and 7 minutes by foot from Shaw Festival Theatre. This hotel is 0.6 mi (0.9 km) from Niagara-on-the-Lake Golf Club and 0.6 mi (1 km) from Royal George Theatre. Treat yourself to a stay in one of the 31 individually decorated guestrooms, featuring fireplaces. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Digital programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.
No rollaway/extra beds available
No cribs (infant beds) available
Events/parties not allowed
LGBTQ friendly
Professional property host/manager
Pets allowed
Only dogs are allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
French
Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Business facilities
Transportation services
Accessible facilities
Elevator
Concierge services
Fireplace in lobby
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
24-hour front desk
Business center
Area shuttle (surcharge)
Number of meeting rooms - 1
Bicycle rentals on site
Free self parking
Electric car charging station
Water dispenser
Eco-friendly cleaning products used
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Well-lit path to entrance
Absolutely loved the over-all feel of the property. Checkin and checkout was flawless. Staff were welcoming, room was quite comfortable, the fireplace was an excellent touch. Had trouble with the wifi (not likely the hotel’s fault, probably mine), the TV remote did not want to turn the volume down, and was unable to use the alarm clock to charge my devices by plug or USB cable. Easily able to overlook these things, however, as the whole room was incredibly comfortable. Continental breakfast was probably the nicest continental breakfast we have had in a long time.
Small size makes it feel cozy. Checkin cookie was a good surprise.
The staff were most welcoming and the location is perfect.
Communicated to the desk staff concerns with the functionality of items in the room. No ability to use the fireplace and an obvious issue with the shower unit (leaking badly and general disrepair of the control knobs). Unfortunately the fact that we had booked through a third party made for zero accommodation for our inconveniences. Very nice breakfast situation and polite, courteous staff. All things considered we will not be choosing to stay here in future.
Amazing stay!.. Celebrated my wife's birthday and we took our dog Marcel. Everyone loved it.
Beautiful spot!
Came for a valentine weekend. Staff greeted on arrival. Was lots of close shops and places to eat close by. Room was gorgeous and the spread for breakfast was lovely and the staff working during the breakfast time very nice. 10/10 will be back again!
Small and quiet. Excellent breakfast
Very nice check in easy and hassle free very quiet property
Beautiful room. Exceptional staff.Delicious breakfast. Very cold and icy outside and elevator in parking area wasn't working. Had to walk up slippery hill to get into lobby carrying suitcases.
Loved our stay. Would go there again.
Great Winter Stay
Excellent stay at Harbour House! Very cozy stay during the winter storm, so nice to relax by the fire place. Many nice touches like a delicious breakfast, wine/cheese tasting and complimentary shuttle to dinner. Walking distance to downtown, we look forward to staying here again.
Friendly, clean, amazing staff, Beautiful room. We go every few years, great location 😃
The room that I booked was not the room that we got. When we questioned we were told that that was the only room left.
Very enjoyable two day visit
Could not have felt more comfortable with the property and the service. A special shout out to Antoinette and Emma at the front desk for their helpfulness and friendliness along with the people in the breakfast area and Allison the shuttle driver. Also loved the short distance into the village shops and the convenience of having another sister property, Queens, Landing, right across the road Enjoyed the breakfast and the free happy hour.
Simply wonderful
Lovely welcome; friendly, professional and personal. Nicely decoreated accomodations. Excellent location in NOTL. Breakfast was delightful.
Very Friendly
What a gem! The rooms are large and cozy. The breakfast was delicious with many options. The wine reception was a great time to mingle. The staff were so genuinely kind and helpful. The shuttle to and from dinner was a wonderful touch
We were looking for a cheap, quick getaway, so our expectations weren't especially high. We surprised by the excellent facilities, amenities, and service. From check-in (with home-made cookies) to check-out, never have we had such enthusiastic care and attention from the staff at any other establishment in North America. Value added included a continental ( ) breakfast (included eggs, and tea/coffee service), afternoon wine tastings, and free shuttle service to the main area of town (Alison, the shuttle driver, was extremely helpful and accommodating). The room was beautiful, tastefully decorated, with a gas fireplace, Nespresso machine, fridge, etc. The bathroom featured an over-sized tub with jets and a very large shower. Downsides: the room was extremely warm—no real occasion to use the fireplace and no room-specific climate control (with the fan on, even -3º cold from outside the open windows didn't make it into the room). Although equipped with a TV, it was pretty outdated with no streaming options and limited cable channels—not that that was a high priority for us. Torn between recommending this place and "keeping it our secret."
Ok for a weekend
Loved our stay at the Harbour House! The room was so cozy and had everything we needed. The service from every single staff member we encountered was outstanding. Great location as well. We will be back!
The perfect get away
My husband and I visited Niagara on the Lake for our mini honeymoon and the Harbor House was the perfect place for us. It was quiet and private while still being close to town. We loved the shuttle service that came with our stay and the staff was very nice and a wealth of information!
Pet friendly
Awesome staff!
This is one of our favourite boutique hotels to visit
Outstanding service and friendliness
Great stay. Most friendly staff we have ever experienced. Made me proud of Canadian business that tries so hard to accommodate guests.
Lovely hotel with friendly staff. Clean and comfortable room. Chat service for any questions or problems. Great experience so far!
Love this place. Will be back!
Fantastic experience Staff were amazing. Very delicious breakfast Rooms were big and spacious. Will come back again
A very impressive first visit
Amazing in every way!
Amazing in every way. The people here are lovely. They offer a great breakfast, wine and cheeze night and free shittle service to anywhere you want to go. We will be back !
At first I was very disappointed with the room but I was fortunate that another was available that suited me much more the layout of the room was better and rather that French doors like the first suite this had windows that I could open for some fresh air. It was a bit too close to the ice machine and I wish the bathroom had a night light and that you could control the fireplace it is either full on or off no mid point
Property is very clean and was nicely decorated. Staff was outstanding. Upon check in we were offered fresh cookies which was such a sweet touch. Having the shuttle as an option is a huge bonus to this property!
We've been coming here for over 10 years, usually the weekend before the Christmas week. They never fail to impress with great customer service, and the best breakfast. Thank you!
Amazing experience
We are very pleased with our stay. the hotel was very clean and cosey and beautifully designed.
Harbour House is a very cozy place. There is a convenient shuttle to get you to restaurants. Lots of free parking. The breakfast was lovely. The rooms are very spacious.
The staff was wonderful. Very friendly and accommodating. We love staying there.
Just a wonderful experience. Perfect place to stay to celebrate our anniversary. Staff were excellent friendly and helpful at all times. The shuttle service is so convenient, no drinking and driving.
Excellent service, atencion, everything Excellent
overnight get-away
For a one night get-away it was a nice place and nice room. Breakfast was lackluster but it was provided. Lots of carb options with very little protein options. Nice location.
Staff are very friendly. Rooms are big, clean and well appointed. Breakfast was good. Shuttle service is a nice bonus!
Wonderful ambience with gas fireplaces in every room. Jacuzzi tubs in every room. Service was superb and extremely friendly. Free Shuttle bus service was efficient and reliable. Breakfasts were home-made and delicious with a constant replenishing of food. Coffee/tea was served with a smile at your table.
Wonderful hospitality. So friendly! Cozy property. Highly recommended!
Comfortable place to stay
Cozy and quiet
The desk girl aliyah (i think) was amazing! Upon checking in she asked if we had any dinner plans for the night, we told her we were thinking about going to the Irish Harp and she immediately made reservations for us. We hor the best seats in the place right by the fireplace and an absolutely amazing night watching a live reading of hilarious xmas stories. The harbor house room itself is clean and cozy with a fireplace and jacuzzi tub and a bed roughly the size of a boxing ring. Oh and a view of the water. Thank you harbor house! Were definitely coming back!
This property and the team that operates it are “top shelf”.
Lovely accommodations and great service. Very comfortable bed and pillows! Excellent service.
Wonderful customer service. Breakfast is amazing.
Harbour House serves a lovely breakfast and has a wonderful shuttle service.
Such a cozy place to say- the service and amenities were great.
The property was amazing and most everyone, with the exception of one very rude person at the front desk, very friendly and helpful.
Beautiful, clean, conveniently located boutique hotel with a walkable distance to the lake and the business district. A morning breakfast with quiche, pastries and coffee. Cheese and local wine served every day from 4 to 5. The front desk staff offered suggestions for restaurants and activities. They also made dinner reservations and coordinated transportation. Complimentary drop off and pick up from 5 until 10. Virtual concierge facilitates pick up from restaurants and also offered suggestions of things to do nearby. Best of the best experience.
Overall it's excellent especially the dog friendliness. The 4pm wine and cheese...maybe a bit more variety of crackers would enhance it.
Love HH the best!
Loved it
Just like home. We could not ask for a better two day stay!
Clean and comfortable.
Awesome location and boutique size. Fourth time staying here. Very nice buffet breakfast included. Friday 4pm meet and greet was unfortunately jammed in the entrance foyer due to a staff gathering in the usual room used. This was less than ideal planning. Had to request the room be reset upon returning after being out all day.
Clean hotel, clean spacious rooms - breakfast was quite the spread!
It was cozy. Would have appreciated more food options in room and dining. Also, I know this is a preference but we really need to provide better toilet paper. For the price you pay per night, it needs luxury.
This was our second time staying at this beautiful location. The staff was very friendly, the breakfast options great and our room with a fireplace overlooking the lake was amazing. They have a shuttle service in the evenings around the town until 10:00PM that we used to go out to eat. There’s a little patio off the lobby which we used to enjoy our coffee during the warm weekend. Definitely would return on our next visit to this charming place!
Great
Great staff. Great location. Shuttle and breakfast a plus
Looking forward to returning
We had an amazing stay at Harbour House. The room was spacious, clean and very comfortable. The staff was friendly and helpful. The breakfast was delicious. In short, this is one of the best places we have ever stayed.
Great place
Great Location but the small things matter
Great location you can walk everywhere but a few small things contribute to the lower rating. Our room had a peekaboo view of the lake but the window (on the outside) was covered with bugs/dirt/cobwebs. We moved the plant by the window to open the blinds all the way and the floor was dirty so that’s why cleanliness got a 3. We filled the jet tub in our bathroom and then tried to start the jets - we smelt a motor burning smell so called for help, they were apologetic and offered maintenance within the hour but it was later in the evening and tub was full so we said no thanks, they never contacted us again for maintenance to come while we were out through the next day so it was not repaired. They offer a shuttle service to go in to town for supper, my husband has a bad back so I walked ahead to the restaurant and he was going to go on the shuttle but another couple was in the shuttle and even though there was an empty seat the driver wouldn’t take my husband until after she dropped the other couple off and then would come back for him - time wise it was quicker for him and his back to just walk the 8 minutes into town instead of waiting for her to come back and get him - (the two restaurants were only two blocks apart). They have a wine tasting in the lobby with a three tastes each limit - which is fine - but when she announced she was closing if anyone wanted anything I asked for another white and she angrily and loudly said “this is a wine TASTING”. I was so embarrassed
Nice, historic property with a good location.
Beautiful room, nice breakfast, everything was wonderful
Staff was very courteous
Wonderful place. We will be back.
Nice rooms and the staff went out of their way for us.
Lovely hotel. We stayed in a large room on the 3 rd floor with a fireplace. Amazing! Nicely located with a short, beautiful walk to downtown. Highly recommend!
The property was beautiful. Our room was spacious and very comfortable. Included breakfast was delicious and shuttle service after 5 pm was a definite perk. Wine tasting from 4-5pm was lovely.
For the amount paid for sure we won’t be staying here again
A delightful stay
A delightful stay at this hotel. The entire staff was extremely friendly and accomodating. The shuttle service in the evening was conveniet and appreciated. Would love to return.
The staff was very friendly, welcoming, and helpful. The property was at agreat location. The breakfast buffet was great too!
We enjoyed it all! One of the nicest properties at NOTL.
Great location.
Friendliest stay and beautiful hotel. Thanks for a perfect vacation.
Excellent friendly service from all your staff. Hotel was beautiful and spotlessly clean. Fantastic Wine and Cheese social hour and a fantastic breakfast. I will highly recommend your hotel on Google as well. Thanks Doug and Vicki Anderson
It was nice that breakfast was included but would be nice to have a different menu each day.
Thoroughly enjoyed our stay. A little more in cost than we usually pay for an overnight but nice for a treat.
Included breakfast and residential area perfect for walking.
Overall this is a solid hotel to stay at. The staff was very accommodating and friendly. It it located in the town of Niagara on the lake which is perfect if you are a tourist. Parking is easy and no extra charges. The room was comfortable overall. My only complaint is that when we arrived to our room we found hairs in the shower that clearly did not belong to us as well as some under the pillows.
Great location , great staff
The included breakfast left a little to be desired. Ate at sunset grill the next morning. Location is great. You can walk to anything you want to see.
Friendly staff and enjoyed the daily wine happy hour.
Lovely! A perfect place to explore Niagara on the Lake
Beautiful room! The shuttle to a restaurant was nice, but we had trouble contacting them for the return shuttle; blaming our poor phone service mostly, but the phone number provided went to voicemail several times. Luckily it was a short and safe walk back. The mattress was very firm; I should have asked for an extra blanket to use as a pillowtop.
Beautiful bed and breakfast feel. Staff were wonderful and went out of their way to make you feel welcome. Easy to walk to shopping or along the waterfront.
The Harbour House hotel is fantastic! Firstly the staff couldn’t make you feel more welcome, and help in any way when it comes to restaurant recommendations, tips on where to visit and even directions for your next destination. The room was spacious, quiet and the bed super comfortable! Highly recommend staying here when visiting Niagara on the lake.
We liked everything.
Very nice and small hotel. Staff was excellent!! Very good breakfast in the morning, nice wine and cheese at 4:00 pm. Great Dinning and Shopping within walking distance and a complimentary dinner shuttle is provided in the evening, perfect for inclement weather. The hotel was clean and in good condition. May need an update in the foreseeable future especially with some brighter lighting. I'm a little older and spoiled by bright LED lighting. Can't wait to return for another visit.
Awful experience checking in (had to wait for someone to show up at the reception a very long time). The breakfast was very basic. Nice feature was a covered garage. Also walking distance to the town was a plus.
Charming and quaint
Love the Harbor House. The staff is amazing. Only area for improvement is the dated and scratched furniture and the bathroom tile is dated. But did not diminish our enjoyment. Breakfast was good, coffee excellent.
The staff were attentive and helpful!
This is our favourite place to stay in Niagara on the Lake
Good location. Can walk to town. Good breakfast and wine happy hour. Excellent shuttle service.
Great spot in NOTL
Very nice place to stay right in NOTL. Took my elderly parents and they loved it - big clean rooms, great service. A bit pricey for what it is, but very nice.
Harbour House | Hotel in Niagara-on-the-Lake | Travala.com
5 star