Harbour House
9.2

Wonderful

958 Guest reviews

9.2
Wonderful
958 Verified Reviews
Read all reviews
Cleanliness9.4/10
Service9.6/10
Comfort9.2/10
Condition9.0/10
Amenities8.8/10

85 Melville St, Niagara-on-the-Lake, Canada. See map

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Business facilities
Transportation services
Accessible facilities
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Hotel Description

Located in Niagara-on-the-Lake (Old Town Historic District), Harbour House is a 5-minute walk from Simcoe Park and 7 minutes by foot from Shaw Festival Theatre. This hotel is 0.6 mi (0.9 km) from Niagara-on-the-Lake Golf Club and 0.6 mi (1 km) from Royal George Theatre. Treat yourself to a stay in one of the 31 individually decorated guestrooms, featuring fireplaces. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Digital programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

Events/parties not allowed

LGBTQ friendly

Professional property host/manager

Pets allowed

Only dogs are allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets cannot be left unattended

Check-in from: 3:30 PM
Check-in by: 1:00 AM
Minimum check-in age: 21
Check-out by: 11:00 AM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available
  • Cashless transactions are available

Important information

You need to know
  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and debit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Onsite parties or group events are strictly prohibited
  • This property uses eco-friendly cleaning products
Minimal age
21
Optional fees
  • Pet fee: CAD 50.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

French

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Entertainment

Non-smoking

Business facilities

Transportation services

Accessible facilities

Other

Elevator

Concierge services

Fireplace in lobby

Free breakfast

Safe-deposit box at front desk

Free newspapers in lobby

24-hour front desk

Business center

Area shuttle (surcharge)

Number of meeting rooms - 1

Bicycle rentals on site

Free self parking

Electric car charging station

Water dispenser

Eco-friendly cleaning products used

Wheelchair accessible (may have limitations)

Wheelchair-accessible concierge desk

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Well-lit path to entrance

Hotel reviews

9.2
Wonderful958 Verified Reviews
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Cleanliness9.4/10
Service9.6/10
Comfort9.2/10
Condition9.0/10
Amenities8.8/10
10/10
Exceptional
Andris, 06 Apr 2025
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5 star

10/10
Exceptional
Jonathan, 26 Mar 2025
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Absolutely loved the over-all feel of the property. Checkin and checkout was flawless. Staff were welcoming, room was quite comfortable, the fireplace was an excellent touch. Had trouble with the wifi (not likely the hotel’s fault, probably mine), the TV remote did not want to turn the volume down, and was unable to use the alarm clock to charge my devices by plug or USB cable. Easily able to overlook these things, however, as the whole room was incredibly comfortable. Continental breakfast was probably the nicest continental breakfast we have had in a long time.

10/10
Exceptional
Susan, 21 Mar 2025
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Small size makes it feel cozy. Checkin cookie was a good surprise.

10/10
Exceptional
Yaro, 09 Mar 2025
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The staff were most welcoming and the location is perfect.

6/10
Fair
Chris, 08 Mar 2025
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Communicated to the desk staff concerns with the functionality of items in the room. No ability to use the fireplace and an obvious issue with the shower unit (leaking badly and general disrepair of the control knobs). Unfortunately the fact that we had booked through a third party made for zero accommodation for our inconveniences. Very nice breakfast situation and polite, courteous staff. All things considered we will not be choosing to stay here in future.

10/10
Exceptional
Richard, 03 Mar 2025
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Amazing stay!.. Celebrated my wife's birthday and we took our dog Marcel. Everyone loved it.

10/10
Exceptional
Lauren, 25 Feb 2025
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Beautiful spot!

10/10
Exceptional
Alii, 23 Feb 2025
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Came for a valentine weekend. Staff greeted on arrival. Was lots of close shops and places to eat close by. Room was gorgeous and the spread for breakfast was lovely and the staff working during the breakfast time very nice. 10/10 will be back again!

10/10
Exceptional
Sally, 21 Feb 2025
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Small and quiet. Excellent breakfast

8/10
Excellent
Dave, 20 Feb 2025
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Very nice check in easy and hassle free very quiet property

10/10
Exceptional
Elizabeth, 19 Feb 2025
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Beautiful room. Exceptional staff.Delicious breakfast. Very cold and icy outside and elevator in parking area wasn't working. Had to walk up slippery hill to get into lobby carrying suitcases.

10/10
Exceptional
Marlene, 18 Feb 2025
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Loved our stay. Would go there again.

10/10
Exceptional
Stephen, 17 Feb 2025
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Great Winter Stay

Excellent stay at Harbour House! Very cozy stay during the winter storm, so nice to relax by the fire place. Many nice touches like a delicious breakfast, wine/cheese tasting and complimentary shuttle to dinner. Walking distance to downtown, we look forward to staying here again.

10/10
Exceptional
Desi, 15 Feb 2025
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Friendly, clean, amazing staff, Beautiful room. We go every few years, great location 😃

6/10
Fair
Timothy, 14 Feb 2025
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The room that I booked was not the room that we got. When we questioned we were told that that was the only room left.

10/10
Exceptional
David, 08 Feb 2025
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Very enjoyable two day visit

Could not have felt more comfortable with the property and the service. A special shout out to Antoinette and Emma at the front desk for their helpfulness and friendliness along with the people in the breakfast area and Allison the shuttle driver. Also loved the short distance into the village shops and the convenience of having another sister property, Queens, Landing, right across the road Enjoyed the breakfast and the free happy hour.

10/10
Exceptional
Terra, 08 Feb 2025
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Simply wonderful

Lovely welcome; friendly, professional and personal. Nicely decoreated accomodations. Excellent location in NOTL. Breakfast was delightful.

10/10
Exceptional
Larry, 08 Feb 2025
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Very Friendly

10/10
Exceptional
Sonya, 04 Feb 2025
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What a gem! The rooms are large and cozy. The breakfast was delicious with many options. The wine reception was a great time to mingle. The staff were so genuinely kind and helpful. The shuttle to and from dinner was a wonderful touch

10/10
Exceptional
Fred, 29 Jan 2025
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We were looking for a cheap, quick getaway, so our expectations weren't especially high. We surprised by the excellent facilities, amenities, and service. From check-in (with home-made cookies) to check-out, never have we had such enthusiastic care and attention from the staff at any other establishment in North America. Value added included a continental ( ) breakfast (included eggs, and tea/coffee service), afternoon wine tastings, and free shuttle service to the main area of town (Alison, the shuttle driver, was extremely helpful and accommodating). The room was beautiful, tastefully decorated, with a gas fireplace, Nespresso machine, fridge, etc. The bathroom featured an over-sized tub with jets and a very large shower. Downsides: the room was extremely warm—no real occasion to use the fireplace and no room-specific climate control (with the fan on, even -3º cold from outside the open windows didn't make it into the room). Although equipped with a TV, it was pretty outdated with no streaming options and limited cable channels—not that that was a high priority for us. Torn between recommending this place and "keeping it our secret."

10/10
Exceptional
Jonathan, 21 Jan 2025
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Ok for a weekend

10/10
Exceptional
Leah, 15 Jan 2025
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Loved our stay at the Harbour House! The room was so cozy and had everything we needed. The service from every single staff member we encountered was outstanding. Great location as well. We will be back!

10/10
Exceptional
Verified traveler, 13 Jan 2025
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The perfect get away

My husband and I visited Niagara on the Lake for our mini honeymoon and the Harbor House was the perfect place for us. It was quiet and private while still being close to town. We loved the shuttle service that came with our stay and the staff was very nice and a wealth of information!

10/10
Exceptional
Eunice, 09 Jan 2025
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Pet friendly

10/10
Exceptional
Jennifer and Bruce, 05 Jan 2025
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Awesome staff!

10/10
Exceptional
Grant, 03 Jan 2025
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This is one of our favourite boutique hotels to visit

10/10
Exceptional
Tim, 02 Jan 2025
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Outstanding service and friendliness

Great stay. Most friendly staff we have ever experienced. Made me proud of Canadian business that tries so hard to accommodate guests.

10/10
Exceptional
Diane, 31 Dec 2024
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Lovely hotel with friendly staff. Clean and comfortable room. Chat service for any questions or problems. Great experience so far!

10/10
Exceptional
Trish, 30 Dec 2024
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Love this place. Will be back!

10/10
Exceptional
Ritesh, 30 Dec 2024
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Fantastic experience Staff were amazing. Very delicious breakfast Rooms were big and spacious. Will come back again

10/10
Exceptional
Laurie, 30 Dec 2024
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A very impressive first visit

10/10
Exceptional
Raveen, 29 Dec 2024
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Amazing in every way!

Amazing in every way. The people here are lovely. They offer a great breakfast, wine and cheeze night and free shittle service to anywhere you want to go. We will be back !

8/10
Excellent
Melanie, 28 Dec 2024
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At first I was very disappointed with the room but I was fortunate that another was available that suited me much more the layout of the room was better and rather that French doors like the first suite this had windows that I could open for some fresh air. It was a bit too close to the ice machine and I wish the bathroom had a night light and that you could control the fireplace it is either full on or off no mid point

10/10
Exceptional
sandra, 27 Dec 2024
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Property is very clean and was nicely decorated. Staff was outstanding. Upon check in we were offered fresh cookies which was such a sweet touch. Having the shuttle as an option is a huge bonus to this property!

10/10
Exceptional
Brian, 25 Dec 2024
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We've been coming here for over 10 years, usually the weekend before the Christmas week. They never fail to impress with great customer service, and the best breakfast. Thank you!

10/10
Exceptional
Homayoun, 23 Dec 2024
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Amazing experience

We are very pleased with our stay. the hotel was very clean and cosey and beautifully designed.

10/10
Exceptional
cindy, 21 Dec 2024
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Harbour House is a very cozy place. There is a convenient shuttle to get you to restaurants. Lots of free parking. The breakfast was lovely. The rooms are very spacious.

10/10
Exceptional
Greg, 21 Dec 2024
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The staff was wonderful. Very friendly and accommodating. We love staying there.

10/10
Exceptional
Gordon, 20 Dec 2024
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Just a wonderful experience. Perfect place to stay to celebrate our anniversary. Staff were excellent friendly and helpful at all times. The shuttle service is so convenient, no drinking and driving.

10/10
Exceptional
Mainyela, 16 Dec 2024
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Excellent service, atencion, everything Excellent

10/10
Exceptional
Robyn A, 14 Dec 2024
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overnight get-away

For a one night get-away it was a nice place and nice room. Breakfast was lackluster but it was provided. Lots of carb options with very little protein options. Nice location.

10/10
Exceptional
John, 13 Dec 2024
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Staff are very friendly. Rooms are big, clean and well appointed. Breakfast was good. Shuttle service is a nice bonus!

10/10
Exceptional
Jeannette, 12 Dec 2024
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Wonderful ambience with gas fireplaces in every room. Jacuzzi tubs in every room. Service was superb and extremely friendly. Free Shuttle bus service was efficient and reliable. Breakfasts were home-made and delicious with a constant replenishing of food. Coffee/tea was served with a smile at your table.

10/10
Exceptional
Janice, 11 Dec 2024
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Wonderful hospitality. So friendly! Cozy property. Highly recommended!

8/10
Excellent
Verified traveler, 11 Dec 2024
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Comfortable place to stay

Cozy and quiet

10/10
Exceptional
Stevie, 09 Dec 2024
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The desk girl aliyah (i think) was amazing! Upon checking in she asked if we had any dinner plans for the night, we told her we were thinking about going to the Irish Harp and she immediately made reservations for us. We hor the best seats in the place right by the fireplace and an absolutely amazing night watching a live reading of hilarious xmas stories. The harbor house room itself is clean and cozy with a fireplace and jacuzzi tub and a bed roughly the size of a boxing ring. Oh and a view of the water. Thank you harbor house! Were definitely coming back!

10/10
Exceptional
Stephen, 08 Dec 2024
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This property and the team that operates it are “top shelf”.

8/10
Excellent
Lynn, 07 Dec 2024
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Lovely accommodations and great service. Very comfortable bed and pillows! Excellent service.

10/10
Exceptional
Brian, 04 Dec 2024
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Wonderful customer service. Breakfast is amazing.

10/10
Exceptional
Susan, 01 Dec 2024
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Harbour House serves a lovely breakfast and has a wonderful shuttle service.

10/10
Exceptional
Jody, 29 Nov 2024
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Such a cozy place to say- the service and amenities were great.

10/10
Exceptional
Lisa, 20 Nov 2024
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The property was amazing and most everyone, with the exception of one very rude person at the front desk, very friendly and helpful.

10/10
Exceptional
Anne, 18 Nov 2024
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Beautiful, clean, conveniently located boutique hotel with a walkable distance to the lake and the business district. A morning breakfast with quiche, pastries and coffee. Cheese and local wine served every day from 4 to 5. The front desk staff offered suggestions for restaurants and activities. They also made dinner reservations and coordinated transportation. Complimentary drop off and pick up from 5 until 10. Virtual concierge facilitates pick up from restaurants and also offered suggestions of things to do nearby. Best of the best experience.

10/10
Exceptional
Yee, 18 Nov 2024
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Overall it's excellent especially the dog friendliness. The 4pm wine and cheese...maybe a bit more variety of crackers would enhance it.

10/10
Exceptional
Kelly, 18 Nov 2024
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Love HH the best!

10/10
Exceptional
Tracy, 17 Nov 2024
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Loved it

10/10
Exceptional
james, 14 Nov 2024
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Just like home. We could not ask for a better two day stay!

10/10
Exceptional
Aleksandar, 12 Nov 2024
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Clean and comfortable.

8/10
Excellent
James, 11 Nov 2024
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Awesome location and boutique size. Fourth time staying here. Very nice buffet breakfast included. Friday 4pm meet and greet was unfortunately jammed in the entrance foyer due to a staff gathering in the usual room used. This was less than ideal planning. Had to request the room be reset upon returning after being out all day.

10/10
Exceptional
Erin, 09 Nov 2024
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Clean hotel, clean spacious rooms - breakfast was quite the spread!

8/10
Excellent
Lora, 06 Nov 2024
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It was cozy. Would have appreciated more food options in room and dining. Also, I know this is a preference but we really need to provide better toilet paper. For the price you pay per night, it needs luxury.

10/10
Exceptional
Cynthia, 05 Nov 2024
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This was our second time staying at this beautiful location. The staff was very friendly, the breakfast options great and our room with a fireplace overlooking the lake was amazing. They have a shuttle service in the evenings around the town until 10:00PM that we used to go out to eat. There’s a little patio off the lobby which we used to enjoy our coffee during the warm weekend. Definitely would return on our next visit to this charming place!

10/10
Exceptional
Doug, 04 Nov 2024
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Great

10/10
Exceptional
janice, 03 Nov 2024
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Great staff. Great location. Shuttle and breakfast a plus

10/10
Exceptional
Melvyn, 31 Oct 2024
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Looking forward to returning

We had an amazing stay at Harbour House. The room was spacious, clean and very comfortable. The staff was friendly and helpful. The breakfast was delicious. In short, this is one of the best places we have ever stayed.

10/10
Exceptional
John, 30 Oct 2024
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Great place

6/10
Fair
J Scott, 28 Oct 2024
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Great Location but the small things matter

Great location you can walk everywhere but a few small things contribute to the lower rating. Our room had a peekaboo view of the lake but the window (on the outside) was covered with bugs/dirt/cobwebs. We moved the plant by the window to open the blinds all the way and the floor was dirty so that’s why cleanliness got a 3. We filled the jet tub in our bathroom and then tried to start the jets - we smelt a motor burning smell so called for help, they were apologetic and offered maintenance within the hour but it was later in the evening and tub was full so we said no thanks, they never contacted us again for maintenance to come while we were out through the next day so it was not repaired. They offer a shuttle service to go in to town for supper, my husband has a bad back so I walked ahead to the restaurant and he was going to go on the shuttle but another couple was in the shuttle and even though there was an empty seat the driver wouldn’t take my husband until after she dropped the other couple off and then would come back for him - time wise it was quicker for him and his back to just walk the 8 minutes into town instead of waiting for her to come back and get him - (the two restaurants were only two blocks apart). They have a wine tasting in the lobby with a three tastes each limit - which is fine - but when she announced she was closing if anyone wanted anything I asked for another white and she angrily and loudly said “this is a wine TASTING”. I was so embarrassed

8/10
Excellent
Joseph, 26 Oct 2024
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Nice, historic property with a good location.

10/10
Exceptional
Denise, 26 Oct 2024
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Beautiful room, nice breakfast, everything was wonderful

10/10
Exceptional
Michael, 26 Oct 2024
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Staff was very courteous

10/10
Exceptional
Alan, 26 Oct 2024
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Wonderful place. We will be back.

10/10
Exceptional
Taras, 25 Oct 2024
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Nice rooms and the staff went out of their way for us.

10/10
Exceptional
Edward, 24 Oct 2024
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Lovely hotel. We stayed in a large room on the 3 rd floor with a fireplace. Amazing! Nicely located with a short, beautiful walk to downtown. Highly recommend!

10/10
Exceptional
Kathleen, 23 Oct 2024
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The property was beautiful. Our room was spacious and very comfortable. Included breakfast was delicious and shuttle service after 5 pm was a definite perk. Wine tasting from 4-5pm was lovely.

6/10
Fair
Paul, 22 Oct 2024
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For the amount paid for sure we won’t be staying here again

10/10
Exceptional
David, 20 Oct 2024
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A delightful stay

A delightful stay at this hotel. The entire staff was extremely friendly and accomodating. The shuttle service in the evening was conveniet and appreciated. Would love to return.

10/10
Exceptional
Aida, 13 Oct 2024
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The staff was very friendly, welcoming, and helpful. The property was at agreat location. The breakfast buffet was great too!

10/10
Exceptional
Marilyn, 10 Oct 2024
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We enjoyed it all! One of the nicest properties at NOTL.

10/10
Exceptional
Lisa, 07 Oct 2024
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Great location.

10/10
Exceptional
Chrissy, 07 Oct 2024
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Friendliest stay and beautiful hotel. Thanks for a perfect vacation.

10/10
Exceptional
Douglas, 04 Oct 2024
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Excellent friendly service from all your staff. Hotel was beautiful and spotlessly clean. Fantastic Wine and Cheese social hour and a fantastic breakfast. I will highly recommend your hotel on Google as well. Thanks Doug and Vicki Anderson

8/10
Excellent
Kelli, 04 Oct 2024
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It was nice that breakfast was included but would be nice to have a different menu each day.

10/10
Exceptional
Doreen, 03 Oct 2024
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Thoroughly enjoyed our stay. A little more in cost than we usually pay for an overnight but nice for a treat.

10/10
Exceptional
Susan, 01 Oct 2024
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Included breakfast and residential area perfect for walking.

8/10
Excellent
Philippe, 30 Sep 2024
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Overall this is a solid hotel to stay at. The staff was very accommodating and friendly. It it located in the town of Niagara on the lake which is perfect if you are a tourist. Parking is easy and no extra charges. The room was comfortable overall. My only complaint is that when we arrived to our room we found hairs in the shower that clearly did not belong to us as well as some under the pillows.

10/10
Exceptional
Donald, 30 Sep 2024
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Great location , great staff

8/10
Excellent
Brandon, 29 Sep 2024
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The included breakfast left a little to be desired. Ate at sunset grill the next morning. Location is great. You can walk to anything you want to see.

10/10
Exceptional
Kim, 28 Sep 2024
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Friendly staff and enjoyed the daily wine happy hour.

10/10
Exceptional
Angela, 21 Sep 2024
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Lovely! A perfect place to explore Niagara on the Lake

8/10
Excellent
Jennie, 17 Sep 2024
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Beautiful room! The shuttle to a restaurant was nice, but we had trouble contacting them for the return shuttle; blaming our poor phone service mostly, but the phone number provided went to voicemail several times. Luckily it was a short and safe walk back. The mattress was very firm; I should have asked for an extra blanket to use as a pillowtop.

10/10
Exceptional
Greg, 17 Sep 2024
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Beautiful bed and breakfast feel. Staff were wonderful and went out of their way to make you feel welcome. Easy to walk to shopping or along the waterfront.

10/10
Exceptional
Emily, 10 Sep 2024
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The Harbour House hotel is fantastic! Firstly the staff couldn’t make you feel more welcome, and help in any way when it comes to restaurant recommendations, tips on where to visit and even directions for your next destination. The room was spacious, quiet and the bed super comfortable! Highly recommend staying here when visiting Niagara on the lake.

10/10
Exceptional
Fred, 09 Sep 2024
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We liked everything.

8/10
Excellent
Thomas, 09 Sep 2024
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Very nice and small hotel. Staff was excellent!! Very good breakfast in the morning, nice wine and cheese at 4:00 pm. Great Dinning and Shopping within walking distance and a complimentary dinner shuttle is provided in the evening, perfect for inclement weather. The hotel was clean and in good condition. May need an update in the foreseeable future especially with some brighter lighting. I'm a little older and spoiled by bright LED lighting. Can't wait to return for another visit.

4/10
Poor
Ela, 07 Sep 2024
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Awful experience checking in (had to wait for someone to show up at the reception a very long time). The breakfast was very basic. Nice feature was a covered garage. Also walking distance to the town was a plus.

8/10
Excellent
Carla, 05 Sep 2024
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Charming and quaint

Love the Harbor House. The staff is amazing. Only area for improvement is the dated and scratched furniture and the bathroom tile is dated. But did not diminish our enjoyment. Breakfast was good, coffee excellent.

10/10
Exceptional
Curt, 05 Sep 2024
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The staff were attentive and helpful!

10/10
Exceptional
Craig, 03 Sep 2024
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This is our favourite place to stay in Niagara on the Lake

10/10
Exceptional
Stephen, 03 Sep 2024
expedia-logo-v2.pngTraveller

Good location. Can walk to town. Good breakfast and wine happy hour. Excellent shuttle service.

10/10
Exceptional
Tracey, 01 Sep 2024
hotel-logo-v2.pngTraveller

Great spot in NOTL

Very nice place to stay right in NOTL. Took my elderly parents and they loved it - big clean rooms, great service. A bit pricey for what it is, but very nice.

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