Harbour Grand Kowloon
8.4

Excellent

936 Guest reviews

8.4
Excellent
936 Verified Reviews
Read all reviews
Cleanliness8.4/10
Service8.2/10
Comfort8.6/10
Condition8.4/10
Amenities8.2/10

20 Tak Fung Street, Kowloon, Hong Kong. See map

Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Laundry
Spa
Gym
Non-smoking
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Hotel Description

A stay at Harbour Grand Kowloon places you in the heart of Kowloon, within a 5-minute drive of Victoria Harbour and Nathan Road Shopping District. This family-friendly hotel is 2 mi (3.3 km) from K11 Art Mall and 2.5 mi (4 km) from Ladies' Market. Make yourself at home in one of the 967 guestrooms. Complimentary wired and wireless internet access is available. Private bathrooms have hair dryers and bathrobes. Conveniences include phones, as well as safes and desks. Featured amenities include complimentary wired internet access, a business center, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms.

Hotel policies

Car required

Professional property host/manager

Pets not allowed

Check-in from: 3:30 PM
Check-in by: anytime
Minimum check-in age: 18
Check-out by: 11:30 AM

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: HKD 1000.00 per night
  • Breakage deposit: HKD 8000.00 per stay
  • An effective city/local tax rate of 2.7272 percent will be charged

We have included all charges provided to us by the property.

You need to know
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • A car is required for transportation to and from this property.
Special Instructions
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. For bookings of 5 rooms or more, guests must provide this property with the names designated for each room booked.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a smoke detector
  • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately HKD 242 for adults and HKD 187 for children
  • Valet parking fee: HKD 500.00 per day
  • Rollaway bed fee: HKD 450.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Chinese (Cantonese)

English

Chinese (Mandarin)

Amenities

Most Popular

Free WiFi

Parking available

Bar/Lounge

Dining services

Concierge

Laundry

Spa

Gym

Non-smoking

Childcare

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Concierge services

Conference space

Coffee/tea in common areas

Breakfast available (surcharge)

Laundry facilities

Safe-deposit box at front desk

Spa services on site

Multilingual staff

24-hour front desk

Business center

Porter/bellhop

Express check-out

Full-service spa

Spa treatment room(s)

Meeting rooms

Steam room

Sauna

Wedding services

Free wired internet

Number of restaurants - 3

Number of outdoor pools - 1

Snack bar/deli

Valet parking (surcharge)

Number of coffee shops/cafes - 1

Babysitting or childcare (surcharge)

Ballroom

Banquet hall

Wheelchair accessible (may have limitations)

Wheelchair-accessible concierge desk

Wheelchair-accessible on-site restaurant

Hotel reviews

8.4
Excellent936 Verified Reviews
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Cleanliness8.4/10
Service8.2/10
Comfort8.6/10
Condition8.4/10
Amenities8.2/10
8/10
Excellent
Wing Ho, 10 Apr 2025
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Would have preferred a double bed as the default and then had a choice of a single bed. Overall our experience was great. The rooms were pristine clean.

10/10
Exceptional
Nicholas, 06 Apr 2025
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Clean modern hotel with excellent service. Paid for premium room upgrade which had fantastic views over the harbour. Highly recommend.

6/10
Fair
Ben, 04 Apr 2025
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Is an empty room .all supplies are low quality and limited.If you need anything, you have to pay for.

10/10
Exceptional
Chong Wei, 21 Mar 2025
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Excellent harbour view and accessible to nearby amenities. Friendly and helpful staff.

10/10
Exceptional
Daniel, 18 Mar 2025
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.

10/10
Exceptional
John, 14 Mar 2025
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It’s beautiful

10/10
Exceptional
Lawrence, 26 Feb 2025
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The standard of the front desk and bell staffs maintain an excellent standard. The harbor view of the room was very nice, although the sound period was a bit poor. We could hear the sound from the adjacent room.

10/10
Exceptional
Par Bahadur, 25 Feb 2025
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Ok

10/10
Exceptional
George, 23 Feb 2025
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They need a bar

10/10
Exceptional
Ken, 20 Feb 2025
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A Hong Kong delight

It was a beautiful modern hotel. Staff was very helpful. The breakfast and dinner buffets were quite impressive. If you book directly with the hotel, your breakfast is included. Unfortunately, not included with Hotels.com. senior discount made the buffet $20/pp at the hotel. Well worth it. I would happily stay there again. Within walking distance to restaurants, incredible grocery store shops and subway station.

10/10
Exceptional
Michael, 19 Feb 2025
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Just fantastic,The Harbour Grill the food and service were amazing

10/10
Exceptional
Alick Fong Hay, 04 Feb 2025
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Near mtr station, beautiful view of the waterfront, we would definitely come back 😊

4/10
Poor
Tina, 03 Feb 2025
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no free water bottle provided, no toothbrush and soap provided and the toothbrush need to buy can get it.

8/10
Excellent
Theresa, 26 Jan 2025
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Was surprised they charged for amenities 😅 do understand most hotels doesn’t provide in the room. But, they will provide for free when requested

10/10
Exceptional
Alan, 13 Jan 2025
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A week in Kowloon

Fantastic hotel. We stayed in an executive suite and had use of the exec lounge for breakfast and also comp afternoon tea and evening drinks. Really easy to use the MTR to get around as station about 300m away! Slow check in however and would be good if they could provide a means to refill water bottles/flasks as water is no longer provided in rooms. Would recommend though.

10/10
Exceptional
Christina, 11 Jan 2025
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Nice hotel and location

10/10
Exceptional
Jason, 07 Jan 2025
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Wonderful place to stay.

10/10
Exceptional
Hui, 03 Jan 2025
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Needs to have more staffs to check in. There are so many people waiting for the check in. Only 3 staffs were working for the check in.

8/10
Excellent
Etienne, 31 Dec 2024
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Very nice Harbour walk, room cabinet needs some fixing due to age, squeezing noise

10/10
Exceptional
Steve Kwok Chau, 20 Dec 2024
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Overall this hotel is very nice and priced right and in a comfortable location. Will definitely consider in the future

10/10
Exceptional
Steve Kwok Chau, 20 Dec 2024
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The staff (man) she was very helpful and professionalism, the first two nights room had some issues1)the sink was not drained as supposedly and 2) the A/C unit was noisy, once addressed to her and we were able to switch to a upgraded room, so we extended our stay 6 more days, also our house keeper is a top notch performance . However during the evening, the first floor of the buffet area was crowded and noisy , one night was approximately 200 people rushed to get in?as a five star hotel there should be some room of improvement to correct this.

10/10
Exceptional
Joseph, 19 Dec 2024
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Lovely location, nice rooms

10/10
Exceptional
Michael, 13 Dec 2024
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The view to the harbor was amazing!

6/10
Fair
Barry Kam Fai, 01 Dec 2024
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剛到步去check-in房間就有一個非常不愉快的體驗,前台說我們沒有禮貌沒有排隊,但明明就是門口的職員叫我們在那處等候的,只是他們的指引不夠清晰,還怪我們,給我們臉色看

8/10
Excellent
Toni Dang, 30 Nov 2024
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The place is very nice and so beautiful the views.

10/10
Exceptional
Tina, 28 Nov 2024
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The Buffett is better early. The rooms were stuffy and spotty WiFi.

8/10
Excellent
LYDIA, 27 Nov 2024
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View is good. Always very busy and crowded.

10/10
Exceptional
Cynthia, 25 Nov 2024
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It is a very nice hotel, located in a very convenient area to walk. They don't have amenities in the room, and you must buy everything, even water!

8/10
Excellent
Yardley, 23 Nov 2024
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A good hideout from tourist places

Good location on the harbour. Less than 3 minutes walk to MTR. Great walking corridor to TST. Lots of local restaurants available.

6/10
Fair
Chi, 20 Nov 2024
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No free bottle water .

10/10
Exceptional
Tuen, 20 Nov 2024
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Excellent location

The room is excellent. The view is unbeatable. We stayed 5 days in the 20th floor and had the harbour view all by ourselves. One must go up to the roof top to see the whole harbour. Minor change should be provide water bottles to the guests. The location is perfect, 7 minutes walk from Whampoa D2 MTR exit.

6/10
Fair
John, 19 Nov 2024
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The gym is very very basic, no rowing machine as shown in their photos. Miss represented. No in room water, bathroom accessories or coffee machine. The slippers and robe are very cheap. This hotel prevailed luxury accommodation, but it’s far from this, and they have stopped the shuttle too! the managers are very unhelpful with making this better. Sandy in the restaurant is incredible, I moved to Shangri la for similar money, which felt like you would hope an Asian luxury accommodation would!

10/10
Exceptional
Melanie, 18 Nov 2024
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Beautiful hotel along the waterfront. Easy access to MTR. There was an odd odour in the hallway on the 20th floir but not in the room

10/10
Exceptional
Michael, 14 Nov 2024
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the view is excellent, and i like their buffet restaurant too.

10/10
Exceptional
Sarah, 09 Nov 2024
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Queenie was amazing she was so friendly and went out of her way to help us. This was a nice area quieter, but still many things to do near

4/10
Poor
Tan, 05 Nov 2024
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1. House keeping dept had delayed washing our laundry. it took a long period to locate and receive our washed laundry. Hotel receptionists and the house keeping staff do not have appropriate communication among themselves and caused many misunderstanding issues during our stay. 2, Bath tower have black stain on it.

6/10
Fair
Leon, 29 Oct 2024
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Room was clean with an excellent view. Bed was very hard. Bathroom has full size window to bed with only light blind for privacy, so if the light is turned on during the night, the bedroom light up as well. Pool and Spa are not heated, so can only be used in extreamly hot days.

6/10
Fair
Thomas, 19 Oct 2024
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Not good for business but if tourist great location and views. Pool pretty good. Bar area outside it’s like brits in Blackpool but Chinese from mainland on the lash.

10/10
Exceptional
Philip, 13 Oct 2024
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Excellent hotel for a HK stay. Nice, clean, safe neighbourhood. Several cafés, restaurants & shops locally, MTR station a few minutes' walk away. About 45 minutes' walk to Tsim Sha Tsui. The Bayside Cafe next door is a superb spot for outdoor dining, with a great view over the harbour.

10/10
Exceptional
Lawrence, 09 Oct 2024
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couple of issues: 1. room temperature control doesn’t work properly. can’t turn down the temperature, we’d to turn off the air for the night. 2. the air conditioning unit is kind of noisy. otherwise, it’s a very nice hotel to stay and the staff are polite and friendly

8/10
Excellent
Leonel, 28 Sep 2024
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The only thing we did not like was the checking... staff was busy with the checkouts and did not bother offering us nay options as we arrived early. They were quite rude, telling us a number of times... check in 3 pm.

6/10
Fair
Richard, 24 Sep 2024
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Loved the hotel but the breakfast was awful. This made us rethink our return stay and have booked else where.

8/10
Excellent
aytac, 20 Sep 2024
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Good

2/10
Poor
richard, 20 Sep 2024
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The wait for check-in was awful. I waited in line for 50 minutes, and it only took 3 minutes to check, so why did other customers take 20-30 minutes to check in. Then there was wifi but no internet service in the room?

10/10
Exceptional
WENBO, 17 Sep 2024
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Nice view from swimming pool.

8/10
Excellent
Wendy, 15 Sep 2024
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Great location for exploring Whampoa & access to public transport

10/10
Exceptional
johnny, 09 Sep 2024
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Best view

10/10
Exceptional
Elizabeth, 02 Sep 2024
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Close to many restaurants

6/10
Fair
Chulhee, 21 Aug 2024
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I have stayed at this hotel over 20 years and enjoyed very much. Recently overall experience has deteriorated, very long check-in, room smells, AC not working well, very crowded lobby. Used to be 4-5 stars but now 3 stars at best.

8/10
Excellent
WEI LEE, 12 Aug 2024
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Good

10/10
Exceptional
Micheal, 06 Aug 2024
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Location is good and convenience.

10/10
Exceptional
Roger, 31 Jul 2024
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A PALATIAL HOTEL

The hotel was extremely comfortable and has an amazing lobby area and restaurants. The scenery around the hotel is wonderful, and there is a great view of Hong Kong's beautiful Victoria Harbour. The room service is great and the hotel is close to a lot of restaurants, cafes, shops and shopping malls.

10/10
Exceptional
Pak Tao, 18 Jul 2024
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Thanks for the upgrade. Nice view of the east side of the harbour.

8/10
Excellent
Mary, 16 Jul 2024
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Housekeeping Staff all very polite and clean. Concierge gave wrong information after asking two separate times regarding Stanley Markets,we were told both times that they closest 11pm. We took taxi up there from hotel about 50 minutes drive arrived at 5.30pm and no markets on. The locals all said finish 6pm. We spent $500 for taxi there and back and when we told them we had no apology only said he would let his staff know which didn’t help us losing those hours and $500. Not happy with that older guy at all and and no apology!!!

8/10
Excellent
Rody, 12 Jul 2024
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What I expected for the money. Views of Victoria Harbour. Stunning.

10/10
Exceptional
SIMON, 11 Jul 2024
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Like it

10/10
Exceptional
Gerard, 07 Jul 2024
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Grear views

10/10
Exceptional
Karen, 05 Jul 2024
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Family holiday

Lovely modern hotel with great waterfront location. Hotel pool and sun deck great with amazing views over Hong Kong. Rooms spacious and very comfortable. Coffee shops and bakeries nearby if on a room only basis. Great location for getting out and about and metro within walking distance.

10/10
Exceptional
Tahir, 30 Jun 2024
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Excellent and clean hotel , best location

10/10
Exceptional
Gustavo A., 29 Jun 2024
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Gorgeous views and an excellent pool! I look forward to coming back here and enjoying more time.

6/10
Fair
Robert, 07 Jun 2024
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Okay hotel, nice room

Have stayed many times over 10 years + in this hotel and sister hotel. Staff was very slow on reception desk. Booked a club room and was told it included breakfast but in the morning was told it wasn’t included so had to pay for the breakfast. Double check everything!

10/10
Exceptional
Joseph, 05 Jun 2024
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Friendly and professional staff. Great location.

4/10
Poor
Carlos, 02 Jun 2024
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I thought they provided me the right accommodations. They did not. It's ok. It's all settled anyway.

10/10
Exceptional
Yong-sheng, 01 Jun 2024
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It was good

6/10
Fair
Yvon, 31 May 2024
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Too many smokers on the fringe of the hotel making encounters with their smoke unavoidable. Hotel buffet is good. Swimming pool has a great view, but not a lap pool for workouts. Gym doesn't have up-to-date gym equivalent. Overall, we enjoyed our stay but would try a different hotel next time!

2/10
Poor
Adrian, 30 May 2024
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Queues, Queues, Queues!

I very rarely give negative reviews of hotels, but this one fell at the very first step. On arrival you will be greeted by a long queue for check in - I waited 40 minutes to check in, which you really do not want after a 12 hour flight. Despite there being 10 check-in desks, at times there was only one member of staff (although there were lots of other staff members wandering around with no apparent purpose). This was no one-off - the queues were there consistently for my entire stay. I was advised by the staff not to charge anything to my room, otherwise I'd need to queue to check out as well. I also saw queues for breakfast and dinner too. The hotel is clearly understaffed and for a supposedly 5 star hotel this simply isn't acceptable.

10/10
Exceptional
Laurinda, 23 May 2024
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The housekeeping staff, May, was very nice and helpful - she's awesome! It's our second time staying there for a quite long stay of 10 nights this time. Location is great.

8/10
Excellent
Faisal, 10 May 2024
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The rooms are spacious. The furniture is good. The view of the harbor is very nice. The staff is accommodating.

10/10
Exceptional
Lisa, 09 May 2024
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My room had a beautiful panoramic view of the harbor

2/10
Poor
Abdulrahman, 09 May 2024
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Unpleasant Stay: Subpar Service and Complimentary

I recently had the unfortunate experience of staying at Harbour Grand Kowloon Hotel, and I must say that it fell far short of my expectations for a 5-star establishment. One particular issue that stood out was the suspension of complimentary bottled water in the hotel, which the management justified as an effort to minimize plastic bottle usage for environmental reasons. While I understand the importance of sustainability, it was disappointing to learn that they had ceased providing complimentary bottled water without any prior notification to guests. This lack of communication is not befitting a hotel of their caliber. Moreover, when I raised my concerns, their response suggested that I use the tap water and boil it using the in-room kettle, which is not the level of service one would expect from a 5-star hotel. The reply I received from the management further emphasized their stance on charging for water and their intention to go green. However, their approach seemed to prioritize cost-cutting measures over guest satisfaction and convenience. It is disheartening to see a hotel of this stature compromise on essential amenities and fail to meet the expectations of their guests. In light of my experience, I cannot recommend Harbour Grand Kowloon Hotel to fellow travelers seeking a true 5-star experience. It is important for hotels to find a balance between sustainability initiatives and maintaining the service standards that guests expect from a luxury establishment.

10/10
Exceptional
Gary and Selena, 08 May 2024
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Excellent hotel, fantastic staff

8/10
Excellent
Ki Shun, 05 May 2024
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I took too long to check-in.

6/10
Fair
Daisuke, 16 Apr 2024
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The major issue is check-in. It took us more than 30 mins to check in. Whilst the staff were apologetic about the issue, it’s really bad as they just line you up like an attraction at Disneyland. You’re a captive and can’t choose to not lineup.

10/10
Exceptional
Soo May, 15 Apr 2024
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Stay here was fantastic. I got upgraded to a suite room which came with a king bed and a queen sofa bed and two full bath. Clean, bright, many restaurants and shopping close by. MTR is about 7 mins walk, 2 blocks from hotel. Definitely stay here again. Taxi was about $250 from airport.

10/10
Exceptional
Troy, 09 Apr 2024
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Great hotel and location

Extremely happy with our stay. We had a great view but unfortunately the weather prevented us from fully enjoying it.

10/10
Exceptional
ken, 06 Apr 2024
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Good price for such nice big room

8/10
Excellent
Yuchai, 26 Mar 2024
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Closed to water and scenery is beautiful

10/10
Exceptional
Hui Wendy Woon, 21 Mar 2024
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great view

10/10
Exceptional
patrick, 21 Mar 2024
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Great view

10/10
Exceptional
Raymond, 13 Mar 2024
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Nice quiet safe area with super convenient transportation

10/10
Exceptional
Yew Hwa, 05 Mar 2024
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Value for your money 😆

10/10
Exceptional
Raymond, 05 Mar 2024
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Over all satisfaction excellent

8/10
Excellent
Simon, 03 Mar 2024
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Good hotel. Just their bathroom is not perfect. The edge of the tub is like one foot wide. It is not easy and can be dangerous to get in and out when slippery. And there isn’t enough hooks for 2 towels and clothes.

2/10
Poor
david, 28 Feb 2024
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Bunch of morons

10/10
Exceptional
louis, 19 Feb 2024
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The staff were courteous and helpful. The cleaning staff did a wonderful job in our room each day. We had a late evening flight, but checked out the morning and the hotel was accommodating in holding our luggage until we departed for the airport. Hope to stay here again.

8/10
Excellent
Xiaoming, 06 Feb 2024
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Clean and confortable. The harbor view is nice. The living room of the harbor view suite is ok, but the bedroom and bathroom are small, not like a suite level.

10/10
Exceptional
Sharon, 05 Feb 2024
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Pay for the Harbour-view room

We chose a harbour-view room and even though there were many days with fog, we very much enjoyed looking at our view. The room was spacious, modern, clean and comfortable. It was within walking distance of Whampoa and Hung Mon.

10/10
Exceptional
Santiago, 05 Feb 2024
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Really nice hotel, no complaints at all. Room service food was fine, but not great, specially considering the meaning great alternatives around the area. Pool was closed due to weather, so can’t judge that.

8/10
Excellent
Suk, 31 Jan 2024
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Nice Comfortable Room but Average Customer Service

Overall we have a pleasant stay. Room is comfortable and location of the hotel is convenient. Close to MTR and lots of shops and restaurants around. Pity the service of the hotel isn’t up to standard of such a nice hotel. Have to wait long time for checkin and there seem not enough staffs on duty for such a big hotel. Staffs also not appear to be professional in their work. The girl serving us, who didn’t even give us a welcome greet, kept chatting with the girl next to her who was serving other guests which we found quite unprofessional and rude. However we will still be happy to stay in this hotel again because of its location and comfortable room. We do hope the customer service of the hotel can improve in future.

10/10
Exceptional
Edward, 30 Jan 2024
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Excellent stay at Harbour Grand

Really excellent hotel. Staff friendly and attentive.

10/10
Exceptional
Michael, 28 Jan 2024
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Fantastic views

10/10
Exceptional
Divini, 13 Jan 2024
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Excellent customer service.

8/10
Excellent
Kirsty, 09 Jan 2024
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The property was nice, comfortable and we had a great view from our room but the bathroom was not as clean as we would have liked and we did find a used bottle of KY that had been left behind. One of the reasons we booked this hotel was for the pool and we should have been told on booking that the pool and spa would be out for annual maintenance

6/10
Fair
Louies, 08 Jan 2024
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整體算起來都合格

10/10
Exceptional
Angel, 06 Jan 2024
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We were very happy with our stay at this hotel. Super convenient with all the restaurants around the area, and MTR station is a 2 minute walk from the hotel.

6/10
Fair
Margaret, 06 Jan 2024
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Whilst this hotel is rated as 5 star. I clearly paid for the view only. The room lacked those 5 star extras one expects of a 5 star hotel, e.g it had pump bottle body wash and shampoo on wall. However the food at both restaurants was excellent and service provided by all hotel staff was impeccable.

10/10
Exceptional
Choon cher, 02 Jan 2024
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Good Harbourview. Can see New year fireworks

10/10
Exceptional
hui rong, 15 Dec 2023
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From my room took picture nice view

8/10
Excellent
Verified traveler, 23 Nov 2023
hotel-logo-v2.pngTraveller

Staff quality

The staff is not professional. The greeting front desk personnel is not very polite and not quite willing to assist... then my shoulder was hit badly by the elevator doors.. complain to the front desk... all they did is offering me ice.....

6/10
Fair
Brian, 23 Nov 2023
expedia-logo-v2.pngTraveller

Stunning location. Lovely good sized rooms

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