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Hanoi Sena Hotel & Travel4.6Poor
9 Guest reviews
4.6Poor9 Verified ReviewsRead all reviewsCleanliness6.2/10Service4.8/10Comfort6.6/10Condition5.6/10Amenities5.6/10
Poor
9 Guest reviews
3A Pho Hang Hom,Hoan Kiem,Hanoi, Hanoi, Vietnam. See map
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Free WiFi
Concierge
Laundry
Entertainment
Smoking areas
Business facilities
Accessible facilities
ElevatorConcierge services
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Hotel Description
Located in Hanoi (Old Quarter), Hanoi Sena Hotel & Travel is within a 10-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market. This hotel is 0.3 mi (0.5 km) from St. Joseph's Cathedral of Hanoi and 0.4 mi (0.6 km) from Thang Long Water Puppet Theatre. Make yourself at home in one of the 50 air-conditioned rooms featuring minibars and flat-screen televisions. Your memory foam bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and designer toiletries. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk.
Hotel policies
Professional property host/manager
Pets not allowed
Cleaning and safety practices
- Essential workers only - NO
Important information
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
Minimal age
Spoken Language
English
Amenities
Most Popular
Free WiFi
Concierge
Laundry
Entertainment
Smoking areas
Business facilities
Accessible facilities
Other
Elevator
Concierge services
Laundry facilities
Safe-deposit box at front desk
Multilingual staff
24-hour front desk
Porter/bellhop
Designated smoking areas
24-hour business center
Bicycle rentals on site
Computer station
Lockers available
Reception hall
Wheelchair-accessible path to elevator
Wheelchair accessible – no
Well-lit path to entrance
Hotel reviews
TravellerTravellerIssues from the moment we got there with the reservation. Room description on Expedia not accurate. NOT memory foam mattress. Felt more like a board. The staff were mostly unattending and more interested in their phones. Overall our worst hotel experience in Vietnam. Stay away!
TravellerMessed our reservation with 4 rooms. Sent us to another hotel with terrible rooms and then had to load everything back up and return the next day. Then had to move rooms again. Hardly even an apology. This place isn’t managed at all and is the worst of the many places I have ever stayed in the old quarter. Run for your life!!
TravellerBooked and paid for this a few weeks before arrival getting a good deal. No room available on our arrival, they tried putting us in a substandard spot that reeked of smoke saying it was the same hotel! They must think we are stupid. Receptionist wasn't bothered (we found out it happens all the time) he just said we can get a refund if we want from expedia. Err no, i want the hotel room i paid for. Eventually got a hotel that was part of their group that was fine. Out of interest we asked about booking an extra night at the one we stayed in, they told us they were full. Guess what...rooms available online via expedia. Reported to expedia so it doesn't happen to others but they weren't interested. Will be wary of using expedia now.
TravellerVery convenient. Near to town, easy public access. Will repeat again in future
CRYPTO-FRIENDLY BOOKINGS
Your money’s good here.
This hotel is a big joke. At the arrival no room available. Relocation in another hotel in the same street ( lucky 2) but the hotel was so bad !! The picture of the property are fake. Not recomendable at all