The staff eas very warm and helpful in fact we plan to stay there again on ou way back thru Breakfast was alwsys great as well

Outstanding stay.

The hotel, restaurant and location were great. The staff was very helpful also. I will stay again on my next trip to Ha Noi.

Great location, the staffs are friendly and the breakfast is good.

Fantastic location, value and staff.

Fantastic, the location was excellent and quiet at night. Room was great all you could need, goo bathroom , clean room for the price. Our first time in Vietnam and the staff were wonderful. All the staff from the entrance to cleaning could not have been more helpful or pleasant. Breakfast was simple but was tasty and plenty to eat. We look forward returning and staying again at this hotel.

Perfect location

Nice place in a good location. Great options for breakfast . The staff were really nice helpful and friendly

Brilliant service and great location

Our stay at Golden Charm Hotel was wonderful. The service was ALWAYS incredibly helpful and friendly, without ever being pushy or intrusive. They dealt with requests for laundry, taxis, an extra blanket etc with professional efficiency, and also shaded caring and helpful advice. The room and bathroom were spacious and clean, with all the facilities we could have wanted. The included breakfast was great, with local specialty pho as well as egg-based or pancake options. The location is perfect - right in the old quarter and close to the beautiful lake, many many eateries, street food and sites. Highly recommend this place and will return if we ever find ourselves in Hanoi again!

Definitely stay here !

Cannot fault this hotel. The cleanest hotel floor i’ve ever come across. Friendly staff who even prepared breakfast unexpectedly when we were leaving early one morning for a day teip. Very good location. Don’t risk booking somewhere else if you want a central location because this is an excellent hotel especially for the price. Clean towels everyday and gave us free water and snack in the room. Breakfast was mainly cooked to order and was therefore very fresh!

พนักงานน่ารัก อาหารเช้าอร่อย สถานที่ตั้งอยู่ใกล้ Night market มาก ห้องมีกลิ่นอับ ขอ 3 single bed แต่ได้ 1 double and 2 single bed นอนได้ไม่มีปัญหาแต่ทำให้ห้องดูแคบ

Convenient place

Very convenient place to travel around the city. Good food around the hotel. Walkable to the lake side

Well organized staff

We are glad we booked with Golden Charm for our first leg of trip. The rooms are modest, but the staff were incredibly accommodating and trustworthy. We booked our tours with the hostel staff and they took great care in scheduling and arranging everything along the way. There was not much you had to think about as they planned everything with all other sister companies per your tour locations. They checked in with updates when things may have changed. thanks very much for the hospitality.

Best for your money

From checking to moving one of my nights to a later day since I took an overnight tour at Halong Bay, to all the help I could get for booking something, doing my laundry and just getting direction including the amazing breakfast- loved it!!!

Location is ok, but not so much comfort

Location is centric, but pillows were hard and very noisy beds. staff was very kind.

Would stay here again

I stayed in the dormitory room which is clean with comfortable beds. Staffs were really helpful. I booked Halong Bay and sapa tours with them and they let me have free breakfast and shower even though I've checked out. The tours are reasonably priced. There's another lady whose bus to sapa didn't come for 2 nights and I saw the hotel staffs helping her re-book and contact the travel agency. Would definitely stay here again!

Good stay

good staff, helpful

good staff good location

Room is clean. Location is not in noisy street. You would not be disturbed by motorbike. Staff is friendly. About the room, it will be great if they provided hanger for each dorm bed. If each bed having a private curtain would be excellant.

Most enjoyable stay

We used the Golden Charm Hotel as our base to visit Sapa and Halong Bay. We checked in and out of the hotel three times throughout our 8 day stay. Each time the staff went out of the way to help us with travel arrangements, transportation, etc. I could not be happy with the way we were treated by everyone.

Very luxurious dormroom

We stayed in the dormroom and it felt so luxe. First of all it was very clean. Then second who expects to have a rainshower in a dormroom? We got free towels (2 pp), free coffee, tea and juice and when we had to leave early in the morning they packed us some take away breakfast. The only thing I can complain about is that I didn't had a electricityplug when i was laying on the top bed. Haha, so yes it was realy good! No party-hostel and they only have one 4 bed-dormroom so it might not be the best place to meet other backpackers if that is what you're looking for.

Booked Golden Charm - got sister hotel - liked it

We booked Hanoi Golden Charm and got our second consecutive bait and switch. We were told (despite booking weeks in advance) that there were no rooms and were put in a taxi to another of the owner's hotels - the Hanoi Old Quarter hotel. We accepted this because the outlook looked better. Hanoi Old Quarter hotel was one of our better experiences. The room was as advertised for the Golden Charm, nothing fancy but quite nice and good value. The staff however were fantastic. We decided to book the next section of travel through them and it was well worth it. They really looked after us. They did make a mistake, and almost another, but they fixed that without fuss and at their own expense. We could not recommend the staff of Hanoi Old Quarter Hotel higher. The porter (if that's the rate title) could not have worked harder or more cheerfully. Again - we booked Golden Charm but got Old Quarter and were glad of it. As for the old quarter itself. We were initially overwhelmed by the assault on the senses but grew to love it.

The hotel staff are very polite and helpful!

Great time at hotel. Great staff. Great location. :)

Its worth what you pay. Great staff.

Book where you can get the breakfast an its worth what you pay. Yes it's older and a little run down but you're paying next to nothin for it. The staff are great and you are right in old Hanoi.

Big room, friendly staff.

The staff were amazing from the moment we stepped in. Location is great - few minutes walk to the lake, close to atm machines, money changers, restaurants. For the price we paid, the room was bigger than I expected. It had a window but the view is of the indoor staircase, ie. we didn't get any direct sunlight. Tour desk will help arrange excursions such as Ha Long Bay and Sapa. Breakfast is average. Wanted to stay here again after returning from Ha Long Bay but it was fully booked. Be careful with the prices for Ha Long Bay, an extra $10 for a suite gets you the same room as everyone else, so don't fall for it.

Nice hotel

We had a pleasant stay at this hotel, clean and staff are very helpful, value for money will definitely stay there again next time in Hanoi

Disappointed

Did not care for this hotel one bit. Had high expectations going in based off reading some positive reviews on tripadvisor. Perhaps the reviews were written by management as I had a very different experience staying here. Was given a room next to the staircase that had no windows despite booking a room that claimed it had a "balcony". The manager treated my girflriend and I without respect like we were a number. Impersonal and unfriendly he became this way to us and other guests if they did not agree to buy a tour package from him. He spent most of the time talking poorly about other hotels and tour agencies and seemed quite upset that we did not want to pay doubel the price to participate on a tour purchased by him. The one upside was the breakfast staff. They were quite friendly and nice and I felt bad that they had to work for such a ruthless mean jerk of a manager / owner. Needless to say, my girlfriend and I will not be coming back here again.

good customer service

special thanks to Mr Mark, for helping me to find my friend and arrange u to meet at the hotel. will book back thi hotel for this kind of service.

참좋은 참호텔

가격대비 최상의 호텔입니다

다시 오면 숙박하고싶은 골든 참호텔

놀거리 볼거리 먹을거리가 호텔주위에 있으며 호텔 메니저 및 직원들이 매우 친절했다

Charming hotel with great and helpful staff

We had a great stay in a spacious room with balcony - hotel location is just perfect close to the lake - and staff was so helpful and always smiling! I strongly recommend

진짜직원들착하고 관광지도 가깝고 다좋습니다

價格便宜，不過住的是沒有對外窗，有點遺憾！

スタッフが優しくて親切

A cobseiller

Positifs sur l ensemble des prestationd

Very good place 去四面八方都方便附近很多小吃。

Very thank you to Mr Jestan is very very friendly and helpful . And all the staff is very friendly . Very easy to look for eating and drinking Sunday market night market

골든 참 호텔 가격대비 갠츈

전반적으로 좋았구요 일반 슈페리얼 3일 묵었는데 요청사항이 창문있고 높은방으로 달라고 해서 6층중 5층 받았고 창문은 복도계단쪽으로 뚫려있어서 좀 당황했네요.. 암막커튼 치고 살았음... 방음 1도 안되구요 밖에서 얘기하는소리가 그대로 들리던.. 이건 3성급들은 다 그런다고 하던... 서비스 만족 친절도 만족. 밤 12시 이후에 들어오면 문을 잠궈서 문 두들기면 열어줍니다 호안끼엠. 분보남보 도보 5분거리 맥주거리 10분거리라 그랩없이 잘다녓네요

Sauberes Hotel, superfreundliches Personal ! Lage direkt in der Altstadt von Hanoi

Behulpzaam

Ontzettend lief en behulpzaam personeel. Omdat het vakantie is slaap ik lekker uit en mis ik het ontbijt. Ze willen nog iets kleins voor me klaarmaken. Bij mijn vertrek krijg ik het nummer van een van de personeelsleden. Mocht ik nog vragen hebben tijdens de rest van mijn reis kan ik contact met hen opnemen en willen zij dingen voor mij regelen. Topservice!

복귀날 잠시 머물 곳으로 예약했으며 이 호텔의 대부분 시설은 낡았지만 깔끔하게 유지되어 있고 위치가 좋은 곳이다. 장난감 골목이 바로 옆이라 선물사기 편하며 호수도 가깝다.

Bon rapport qualité prix personnel disponible

きれいなホステル！

とにかくスタッフがとても親切！

スタッフがとてもいい！

到着するなり、日本語で挨拶してくれて、滞在中も何度も話しかけてくれ、すごく楽しく過ごすことができました！道やお店を聞いたらスタッフがたくさん寄ってきてあれこれ教えてくれました。ドミトリーをとっていましたがとても綺麗ですごく居心地がよかったです。朝ごはんも選べた上にすっごく美味しかった！ありがとう！

예약전 다시 한번 생각하기

사진만 좋지, 창문이 없는 조건에서 다른 곳보다 가격만 비싸다 시설에 비해서 요금이 비싸다 하롱베이 갔다가 expedia에서 예약한 곳이 더 괜찮으면서 가격도 저렴했다 시설대비 가격이 예약전에 생각해봐야 되는 장소이다.

Leckeres Frühstück, tolle Dusche, freundliches Personal

So terrible.

I used 6 floor. There is no elevator. And so old. The bathroom door is broken and old. And bathroom tile is broken. And my parents used room of 5 floor. That room is sosososososososooooooo small and smell bad. And I told about that at reception, they said " its not our fault, this is superior room its same to internet picture" and also they yell to me. Its actually terrible. The worst hotel I used. I really don't know why this hotel review is not bad. But my review is real review. So please everyone don't go this hotel. 절대 가지 마세요. 방 완전 구리고 항의하면 지네가 더 화냅니다.

Bon rapport qualité prix ! personnel au top !

une nuit en dortoir de 4 lits, rien à dire. propre. personnel au top.

旧市街にあるホテル

ホテル自体は古いようですが、快適に泊まることは出来ました。 とにかく、ホテルのスタッフはフレンドリーで大変に親切でした。⬅️このポイントはかなり高いです。 買い物や食事に出るのにも何不自由はありません。コンビニも近くにあるので助かりました。

便利なロケーション

◯食事・買い物に便利なロケーション ◯朝食が充実している(パン 果物 ヨーグルト コーヒー 紅茶 ジュース＋選択オーダー1品) ◯通りに面白いおみやげ(オーダーで名前い掘ってくれるはんこ屋さん) ◯ドミトリーでも毎日タオル交換あり △ミックスドミトリーのベットにカーテンが付いてないのでプライベート感は全くない。カーテン希望。

'0'

하노이자체가워낙시끄럽고다른숙소를써도 방음은안됩니다하지만잠을좀설쳤구요따뜻한물십오분정도쓰면찬물됩니당

Stort plus för personal och frukost

Väldigt hjälpsam och trevlig personal, hyfsat bra engelska. Första rummet vi fick var på andra våningen som vette ut mot gatan, otroligt lyhört eftersom bilarna tutar konstant i Vietnam. Rummet är överlag okej, något slitet men med tanke på priset är det fräscht. Frukosten var långt över förväntan, mycket bra! Checkade ut efter en natt för att åka på kryssning i Ha Long Bay. Hotellet tog hand om vårt bagage under tiden så vi slapp ta med det. Kom tillbaka dagen efter och fick ett rum längre in i byggnaden som inte alls var lika lyhört, efterfråga ett rum som inte vetter mot gatan direkt vid incheckning för att slippa sova med öronproppar.

Nice hotel

Nice hotel - good quality and service for the price

Super Preis-Leistungs-Verhältnis &bestes Frühstück

Bestes Frühstück und sauberstes Hostel meiner ganzen Reise - für den Preis wirklich super! Ich hatte ein 4-Bett-Zimmer, was sehr komfortabel war mit eigenem Bad und riesen Dusche sowie vielen Pflegeartikeln umsonst. Auch gibt es Schließfächer, Lampen und Steckdosen am Bett, die Räume sind sehr schön und relativ groß und gut eingerichtet (mit Spiegel und Tisch). Das Frühstück hat mich v.a. wegen der großen Auswahl überzeugt, das Preis-Leistungs-Verhältnis ist wirklich top! Auch die Lage ist sehr gut und nachts ist es ruhig sodass man gut schlafen kann.

친절한 직원서비스, 깨끗한 욕실 및 맛있는 아침식사

친절한 직원들과 깨끗한 욕실, 조용한 객실과 맛있는 아침식사 등 전반적으로 아주 만족합니다.