Hampton Inn San Antonio Stone Oak

8.2

Excellent

640 Guest reviews

8.2

Excellent

640 Verified Reviews

Read all reviews

Cleanliness8.4/10

Service8.8/10

Comfort8.4/10

Condition8.2/10

location10/10

Neighborhood9.0/10

Amenities8.0/10

Very good place to stay

Everything was excellent but for a few minor details on the cleaning service. We had a couple of days without the body wash.

Great Value

Clean, neat. Breakfast offering excellent. Sad the treadmill wasn’t operational.

Awesome stay

Awesome room and stay. Very comfortable and safe.

Good people

Mary at the front desk & Waymon at the breakfast area were very friendly, hospitable & helpful. The ceiling in the room was repaired, but visible. Oscar was a friendly maintenance man.

no

Great stay!

Convenient location

Nice

We had a great stay and exellent customer service from all staff!

Good Stay

Everything was good, room was clean, the only thing that we had a clogged restroom and the front desk person told us to go p[ick up the plunger that he was the only employee and he couldn't leave the front desk. That really upset me. This is the second time we stay there and I had never had any problems. Rooms are clean, breakfast is good, this time there was no bacon but they did have sausage, waffles, coffee, egg, potatoes, overall aside from the restroom it was good.

Quiet and comfortable

Clean and safe place to stay. Staffe was friendly and helpful.

The hotel was a bit on the older side. It was spacious and in a safe area. It was also in a convenient area to all the amenities. Great stay for a great price.

It was easy and convenient.

The hot breakfast selection was excellent. You have a lot of options. The room was nice, clean, but for me, the bed was too firm, very little cushion on it, but I do have hip joint problems with nerve pain. But my roommate thought her bed was pretty comfortable.

Quiet, but Outdated

While it was a very nice and quiet stay, the building is old so there were expected ceiling stains & outdated accessories, plus our a/c unit wasn’t working properly.

Will stay again

Clean room..friendly staff. Lots of towels. Breakfast was good lots of options

Good location Good condition

Perfect

The phone did not work it was also stained and old. Both elevators hooked very aggressively when moving than once to your floor it took way too long for doors to open. They were unsafe. Breakfast was nice for a 2 star hotel and staff was really friendly. Parking is adequate.

It was small, nice, and quaint,and clean! Breakfast was also very good

Standard hotel stay.

Nice place. Great lobby to hang in. Really nice staff.

Loved the staff and the location.

Broke into my truck in the parking lot. No video coverage

Great stay...room extremely clean and bed was comfy... the staff was very courteous, and the breakfast counter was excellent both days of our stay. The Staff kept all the food preparations over the top..love you guys

When we arrived at 3:00 am, the front desk staff was kind and courteous. That, however, ends the positive points of this location. After checking in, my wife stayed in the car with the kids while I went in to set up the pack-and-play for our baby. Walking down the hallsX I saw extensive amounts of dust and dirt on the floors, and noticed the vents in the walls had dust in them. The elevator had a terrible musk to it. Whatever, just the hallway and elevator right? No. Upon entering the room, I turned on the A/C so it would begin to cool the room down by the time we got everything in and ready for bed. After setting up the pack-and-play, I went back down and out to the car where I noted to my wife how much my nasal sinus’ were burning and I wasn’t sure why. We then haul the kids upstairs and begin to change them into PJ’s when my baby begins to cough, seriously cough. I mention the dusty hallway vent to my wife. We then proceed to check the in-room vents and A/C units. Dust caked on there that looks like it gets wiped down once a year if it’s lucky. We then check the bathroom for mold and mildew, of which there was both (my wife is severely allergic to black mold). We then go down to the front desk who offers us another room but no refund because we’ve checked in already. We decline the additional room based on the appearance of the first and the hallways’ immense dirtiness. We were told to call the GM on Monday to talk about the situation. TL;DR— DO NOT STAY HERE—DIRTY!

Cockroaches on the floor , limited breakfast, poor conditions on bathroom

Two of the nights we were there people had their windows of their cars broken and their car broken into.

Room and facility very clean. Breakfast was great! Friendly staff and receptionists.

Hurt family

My car was broken into and I was not the only person to get their car broken into that night. Each weekend for past 2 weekends prior there were break ins. Police understand that it will happen and so does staff. The cameras are in a bad area, there is no night light, there is no 24 hour security. It’s a joke. Very unhappy with how often people this theft happens and how little help you can get when you get attacked.

This property is shabby for a Hampton inn. This property needs to be remodeled.

BEWARE! Hotel itself is clean and nice. But the area is high theft. In my 3 day stay my truck got broken into 2 times. First time was parked by the light right in front of a camera but didn't bother checking. The 2nd time was on the other side away from the road. And the same crew broke in and stole my tail lights. Unless they were informed it's in the back you can spot mine among all trucks . After that I just left.

No internet when I asked for help, they hung up on me. Pool was dirty.

Loved our week stay there! Staff at front desk was amazing!!! Very helpful and kind! Would definitely go again!

Older motel with good renovation.

The room was adequate but was stuffy and humid. But the biggest downfall was a lack of housekeeping. I was aware that they only cleaned every other day. However I stayed three nights and never had housekeeping visit.

Family friendly

Bath tub full of hair feom previous guest. Talked to the front desk and nothing was done

The room was adequate. We did have a problem with the bedding. The sheets seemed too small and kept coming off, and the bedspread kept bunching up. A small hand mirror was stolen from our room. I reported it to the front desk.

Hotel sufficed. We only stayed one night. Check in was quick and easy-- we had a reservation. If you're particular about the cleanliness of a hotel you will likely not be satisfied. There was hair in my bed sheets and hair on the shower walls. Kinda seems like they may not be changing the bedsheets. Rest of the room was clean and the air conditioning worked feally well. It was ok.

The property and staff were excellent. I gave it a 4 stars of 5 due to the breakfast that was horrible. They ran out of half the breakfast before we got there. We left due to get breakfast elsewhere.

The staff was great and the service was excellent. I would definitely stay there again.

Good variety of breakfast food

The room felt muggy and humid..carpet felt wet and housekeeping never came when we expected it😑

I would not stay there again because the bed is so hard and uncomfortable.

Location was good and lots of dining options nearby as well as a great church called CBC. Seems like a lot of car break ins here. Broken glass in parking lot and not a lot of cameras or other deterrents to prevent break ins.

Muy bueno

Great

Our stay was fine and adequate. The bed was not the greatest, older mattress, and the AC unit in our room squeaked throughout the night, making it harder to sleep, but other than that it was great. The provided breakfast is very nice!

Got a problem with A/C and they gave me an upgrade right away

Got in at 3 paid for a double and said I was upgraded to a king but had a child with me so he slept uncomfortable till he squeezed in with us..he's 11 kinda big for that. Then we went swimming and asked for towels for the pool they said they had none.. so we had to make it work..

I had a roach visit me while I was shaving one morning. That was off putting.

It’s good Clean room I like it

I would start again

Staff is nice. Our room had 1 bed that had dog hair, sheets were not replaced after last guest.

Worst customer service.

Had a great experience, very lowkey, staff was friendly and helpful. Will definitely stay at this property again!

An incredible and awesome breakfast!

Convenient to downtown. Quiet

Hampton stay

It was good had problems adjusting air conditioner either way cold or hot no in between

Good location

No issues

This is a very nice place to stay with good shopping and great food nearby. The staff is more friendly than most

Not coming back

We had to wait 10 min for receptionist when we got there.In the middle of night we heard loud running,knocking on doors for awhile. We had random calls made to our room as well,like at 2am.We call the front desk,but it continued.We had to get up early and we got no rest. We will definitely not stay here again.

clean and friendly staff

Great service and employees

Breakfast was great

The staff at this Hampton is incredible it’s been a long time since I could say this about an establishment. Food was great.

There were no staff members to clean my room the entire stay (3 nights). Also they kept running out of bath towels for the guest.

Ok

When it gets busy they don’t service rooms. If you’re staying more than one night don’t expect your room to be cleaned or towels to get replaced.

Convenient location, many stores and restaurants within 5 minutes, central place between SeaWorld, Natural Bridge Caverns, and Downtown which were all destinations we wanted to see. Our room was not great though, loud generator or something nearby kicked on every couple hours, room was "muggy" with a weird smell and dated.

A staff member at the front desk named Adam was wonderful to us and helped us tremendously

The staff was very friendly and the hotel was in the perfect place to access everything I needed.

What i did like about this hotel was it was very clean, and staff was super nice. We really enjoyed our stay it was easy to get on and off the high way as well.

Average Hotel

It was just an average hotel. It was convenient to restaurants and shopping.

Staff was nice and check in was a smooth process.

Enjoyed the buffet breakfast. Feel safe at this hotel. Great shopping in close proximity. All staff were friendly and helpful. Stayed here 2 times in the last 3 months.

The AC was very noisy and property could use a fresher upper

Great

Great customer service

I checked in on 2/10/24, @3pm, the gentleman at the front desk was really kind and helpful. I told him the reason for my stay, and he gave me great advice on the restaurant I was going to that evening. I’m very appreciative to him, I wish I would’ve gotten his name, much thanks to him.

The hotel is a little older, and there’s quite a bit of wear and tear, but other than that it was great.

Great property we have stayed several times excellent breakfast

RUN AWAY! BED BUGS!!!

Didn’t get the two beds I paid for because Expedia is third party and doesn’t guarantee you’ll get what you pay for. My shower had hair in it as well :(

Second time we've been here. Very pleasant place, well-kept, staff is friendly and helpful, breakfast was delicious and good variety, beds were comfortable, nice clean room. The only downside is we were near some sort of laundry or a/c/heat unit, and there was a constant noise in the bathroom (not really overly loud, though). We will likely be back, as it is conveniently located near family.

Good stay but gym isnt great

Check in was easy and quick. Staff was friendly. Breakfast was good and fully stocked. Room was good and comfy. My only downfall was the gym. I wanted to use the treadmill but it wouldn't turn on, same with the elliptical. It also looked like it hadnt been cleaned up in awhile.

Very Disappointing

Having stayed at this property previously, the fiancee and I booked another stay on our recent trip to San Antonio. While our first stay was very good, this visit left a lot to be desired. The toilet refused to flush unless you pressed the handle all the way down and held it. Otherwise, it simply made noise and filled with water. The folding glass closet door broke on the first night of our stay. It jammed and we were unable to push it back into position. It remained partially opened with sharp corners sticking out into the hallway. It made for very careful steps when using the bathroom at night. Rather than break the door trying to fix it, we left it for room service. Room service cleaned the room and left the broken door as is. Nor did anyone show up to fix it. The bed sheets were too small. Every time you turned over or moved, one of the corners would come loose. Because the sheets were so small it was impossible to secure them. So throughout our entire 3-night stay we had loose sheets all night. The futon in the King Bed room was filthy and gross. It had huge stains and badly needed a deep leaning. I flat-out refused to sit or set my clothes on it. Otherwise, the room / bathroom was pretty clean overall. Overall, this isn't a bad place to stay for 2-3 nights. We'll probably try it again on our next trip to San Antonio due to the quality of our first stay. If they disappoint again I'll find another property in the same area.

Friendly staff and convenient location. Good breakfast and clean room. Our mattress was a little bouncy and probably needs updated for an expensive hotel room.

There was a 5 second low pitched sound with vibration that occurred at 5 second intervals non-stop. One of the lights was out in bathroom from the time we checked in.

I liked the convenience, location and the bed

Front desk staff very helpful, Amy did a great job with the morning breakfast.

Adora makes it right!!!😎

We have been staying at this property for 3yrs.Choosing this one over another in the area. They have always met or exceeded the standard of Hilton. Case in point we had a major issue arise on our last stay.I have always felt that you know how well a property is run when things arise out of the ordinary. Adora not only made things right,but also exceeded it to the Hilton Standard. This is why we choose this property 3 times a year.

We were made very welcome and everyone was friendly, the room was very clean. Highly recommend.

Nice place, good location

Everything about my stay here was perfect. Clean, comfortable room. Helpful, friendly staff. And really good coffee in the morning. Will definitely book here again.

Very quiet location, near the bypass. Excellent breakfast!

Check in was easy. I noticed when checking in my room number wasn't shared with me out loud by the attendant but instructed me it was inside the card envelope with my room keys.I appreciated the discreteness especially when other guests were nearby and traveling alone.

Property was very clean and staff were helpful and friendly. Breakfasts were good and tasty, with a good variety. Room and beds were clean, property well-kept. The landscaping was nice. We liked our stay and would stay again.

San Antonio

No issues, comfortable and staff was very nice

Close to my brothers, sisters and church.

We had to leave our house in town as the A/C was out and needed to be replaced. Clerk at the counter was extremely nice and checked us in quickly. We decided to stay another night to make sure house was ready.

Location.