Horrible ,wouldn’t recommend AT ALL

Sofa beds can be maintained a bit cleaner as we found dirt and hair. Felt it was already used and was not cleaned.

We have been here before Never a fault

friendly and helpful staffs

The staffs are very friendly and flexible.

Comfortable and quiet

Right next to a club!

Great service, nice clean rooms, good breakfast it's just a pity it's right next to a nightclub. Even on the 11th floor you can hear the beat of the music. Unfortunately this spoiled our stay somewhat.

The hotel its self was good but the shower was dirty so didnt use it the sofa bed so hard our daughter slept in out bed . The double bed was so hard and the pillows were awful the we didnt get any sleep. The duvet was so thin that i was cold The room was really cold even with the heating on on the plus side the breakfast buffet was amazing

Always stay here as location is good and hotel offers everything I need for a short stay.

It's a perfect choice for a family

The hotel over all was a good experience and staff were amazing. The hotel had less facilities, like there was no fridge in the hotel room and had no ropes or slippers. The breakfast was nice but wished it had more vegetarian options.

It was a good stay, a decent room, and comfortable—no free parking. Breakfast was great.

With thanks

Lovely rooms in close proximity to the arena, had a lovely stay with my daughter

Nice hotel and friendly staff but the room was relatively small with no opening windows.

We missed having bottled water in our room also a fridge. In fact, I would sooner have the fridge and the television as we never seem to use televisions in hotels anymore just seem to be fading out. And a couple of biscuits would’ve been nice apart from those minor things. I slept OK.

Enjoyed stay and conveniently located

Great for city attractions food walking etc

Helpful approachable staff who are eager to meet the needs of the traveller. Breakfast quality very good and spotless dining area

Appreciate th early book in, thank you.

Great hotel

Great hotel in a great location. Quiet room and comfy bed. Great gym that was available 24 hrs.

Good weeks stay

Good weekend stay. Hotel in good location and was clean & modern. However, had a fire evacuation whilst there which wasn’t ideal. Had an issue with breakfast. When I went to get another drink I discovered all the table had been cleared when I returned to my table and I hadn’t finished my food !!

Decent stay.

Rooms are clean and the hotel was quiet! The sofa beds really, really need re-thinking. So uncomfortable and lying at a slant!

Excellent all rounder. Only thing is the lifts , it takes a while to get the lifts as very busy hotel. But other wise excellent

Ideal location with a tram stop just outside. Easy parking, but we did arrive on a Thursday and the car park did look fuller on Friday/Saturday. The only downside was that the lifts weren't operating correctly so we had to use the stairs from the car park to the reception which was a struggle for my husband who has knee and back issues, we were also lucky that a member of staff was on a break and could let us through the door to access the stairs. They were being fixed though and the other lifts to the rooms were working fine. Breakfast was good and the staff friendly and helpful. Room was nice, if a little warm for us but the controls are easy to use, they just reset quite frequently.

Most of the staff were very helpful. We stayed on the 14th floor with nice window view. Room was nice and clean.

Bed not good enough

Everything there was amazing, breakfast was excellent. The only thing I didn’t like about the place was the bed. It made so much squeaky sound when ever I change position to sleep or try relaxing on the bed to work on my laptop.

Great hotel, only thing didnt like was the long queues for breakfast

First visit to the Hampton Hotel

Lovely room and en suite. Reception staff very helpful, especially regarding car parking. Any criticism? No tomatoes at breakfast, one lift not working. Would score the hotel 9 out of 10, excellent

The area it's self was dirty and at 11.30 at night didn't feel safe to walk around.

Birmingham

Fantastic hotel. The breakfast is amazing so much choice cooked and cereals n danish pasties croissants. Coffee was delicious as was the orange juice the staff were so lovely very welcoming and checking we were happy with things. Great place to stay after we had been to see Human League at the Utilita arena. Carparking located at the hotel or next door. When booking hotel sort the parking at the same time. The room was lovely confy beds free wifi large smart tv kettle fridge iron fridge large shower easy to access if struggling with mobility. Was so relaxed there i didntvwantvto leave. Quiet definately visit again 10 out of 10

Perfect location, easy to check in. Lift to get to reception, car park and rooms very busy.

Close to city centre

Our stay at the Hampton by hilton

Amazing stay, all staff were friendly and very helpful. Made to feel welcome. Breakfast was excellent with a vast amount of choice. Would certainly stay again and would recommend.

Lovely overnight stay due to visiting the Utilita arena which was only 10 minutes walk away Hotel very clean , staff friendly and efficient Room excellent Breakfast good with plenty of choice- only downside was that there were no fried eggs only scrambled on the buffet

Very clean, lovely staff … Mattress needs replacing; hard and lumpy, gave hip and shoulder pain in the night.

Ask for a high floor!!

For those that are unfamiliar with Birmingham, what you wont realise is the hotel is sat on top of/next to a nightclub. All night all you can hear/feel is the bass from the club below which doesnt stop until about 3 oclock. The postcode given on the booking email for the parking doesnt directly take you to the correct place and still tries to send you to the front of the hotel. To get into the car park you will be best putting an address in for Tennant Street which is the road the carpark is situated on. The rooms were large and clean. Its a shame that a great stay was ruined by the nightclub.

Property is on a main street with bars and clubs, great location if that is what you are looking for. If you want a quieter room, ask for a high floor or room facing away from the main street Some of the furniture was worn and weathered

Limited menu in evening

10 min walk to centre of birmingham and a good array of bars and restaurants

Good value and excellent service

Excellent check in and service from Hotel staff. Good breakfast, rooms a good size and the air con was adjustable which was perfect. Only bad point was the lift - one was broken which caused delays and as it was the one to the car park it was a nightmare all weekend.

Generally ok visit, lovely breakfast

Generally ok, information on parking and Broad Street closure out of date and needs amending on the pre-visit email. Cosy and clean room, very good breakfast, loved the thick bacon and sauages.

Hidden gem ideal for the city.

After parking the car, we ventured up to reception, and were greeted by Eman, who made our check in extremely easy, was very professional, polite, courteous and what an outstanding piece of customer service. The hotel management should be proud of her attitude to customers. A smile goes a long way, and she had that in abundance. Have stayed in other branded hotels, and this was our first time at the Hampton, and wouldn't hesitate to come back again.

It was within walking distance of the centre and having its own car park was good. The breakfast was just ok, the only eggs they offered were scrambled. It would have been better if they offered poached or fried eggs. Our sleep was disturbed twice by the fire alarm, the second time we had to actually evacuate the building at 2am . No compensation was offered the morning after.

Poor accommodation

Did not have a good stay the cleanliness of the bedroom was not clean. had to change rooms twice and the 2nd room was just as bad as the 1st one... Hairs in bathroom and bed Also heating was bad...which was not acceptable😲😞

Disappointing

I was disappointed with my stay. The sofa bed in the family room was very uncomfortable. The sliding door to the bathroom did not open properly. There were two fire alarms set off in the middle of the night. The second meant we were standing outside cold in the rain with other hotel guests in a side street for 30min. Whilst I appreciate it was not the staffs fault the alarms were triggered, there was no communication about what was going on and no staff around. The breakfast was ok but again lower standard than I expected. The staff on reception and in the dining room were very good and helpful.

Overnight stay

All fine apart from someone setting off the fire alarm 3 times at about 2am in the morning, after no response from reception we had to walk down 11 floors only to find it was a false alarm. Nobody seemed to know what was happening, communication was poor. Obviously spoilt the sleep experience.

Great hotel and perfect location

Great hotel in a perfect spot for the utilita Arena. Food was amazing, plenty of breakfast choice. Beds are very comfortable. Will. Definitely come back here for the next gig trip!

Not so much the property but the night shift staff. A fire alarm went off at 2pm and all guest left the building The staff didn’t seem to have control of the situation as no instructions were given. I think you need a serious review of your fire safety procedures at this hotel I would also like a refund for the hassle caused by the whole episode

Alarm made disturbed sleep

Lovely stay until 01:30am when an alarm went off and we were all evacuated out the building until almost 02:30am and no communication off any staff about the situation.

Probably fine mid-week.

Room was fine and as expected, but noisy and hot at night. Also the fire alarm went off twice during the night and we had to evacuate at 2am. Queues for breakfast were ridiculous on Sunday morning.

Fire alarm problem

First night fine 2nd didnt get any sleep fire alarm went off twice and 2nd time ended up outside in street which is completely understandable but no communication about it so worried all night if it would go off again or something woild come of alarm eg fire and when you are away from family and children you worrie and up on 12th floor lots of thoughts go though your head. There was no communication at all . So no sleep at all for 2nd night

The heating / air conditioning unit needed cleaning, this resulted in triggering my dust allergy. There was a thick layer of dust on the Tv

Started OK, went down hill fast.

Stayed at this hotel while we were in the city watching a band at the arena. We were happy with the hotel up until 1am when the fire alarm was set off. It's then stopped and at around 2 am it went off again and didn't stop. We had to evacuate the building, it was raining, there was nowhere to stand and the hotel staff weren't anywhere to be seen. We went around to the front of the hotel where there were 2 x members of staff, they didn't tell us what was happening and they didn't seem to know what was going on. It was clear there isn't a plan for this type of event, which is worrying. After 30mins we were told we could enter the building. Now soaked and wide awake we struggled to get much sleep. When we went for breakfast the queues were about 15 to 20 people deep for a breakfast, there was only 1 operational coffee machine so people were queuing for that. We didn't bother having much breakfast as it was overcrowded and the hotel cannot cater for a full restaurant.

All good and would be 5 stars except it took 3 changes of door card to get ones that worked with the lifts! First cards took us everywhere except the floor we wanted - good job we weren’t in a hurry! Otherwise all excellent-staff were really helpful and rooms comfortable and quiet.

The bedding and bed were awful. Noisy from club next door. Breakfast disappointing. Have stayed last three years and standards have dropped. Will not stay next time.

Perfectly fine

Perfectly clean and comfortable. Some features bit dated, breakfast really good

Great location and check-in was very quick and efficient. I'm already planning to use the hotel again.

Good clean, spacious rooms. Nice bar area.

Great place to go

Very friendly reception staff, bar staff less engaging great location lovely hotel

The gentleman who checked us in was very helpfull and friendly and polite

Clean and nice hotel, the stuff were nice and helpful.

Birmingham weekend away

Lovely hotel , good parking facilities and very easy to get the tram into the city centre

Nice

The breakfast team in the morning worked their socks off to seat people, keep tables cleared and replenish the buffet.

Stayed on the 9th floor, room was quiet, excellent shower & room a good size. Breakfast was good with large choice but gets very busy so go early! Didn’t use hotel car park as cheaper ones nearby

We were there to see a show and everything fell into place easily, staff helpful and friendly and parking practical and easy.

A comfortable hotel in a good location

It is a new hotel so in very good condition. Comfortable, clean, with expected amenities. Loads of towels in a well set out bathroom. Shower pressure was a bit disappointing but maybe meant to save water. Large breakfast area. Reasonable choice of food. Very busy at 8:30 on Saturday. Very good attentive staff kept things moving. A pleasant stay and I would definitely use it again.

Easy to reach from M5 motorway. Walk to Arena and lots of bars and restaurants. Good sized room and bathroom both extremely clean. Good quality and selection at breakfast.

The hotel is convenient for the city centre. The bed was so comfy! Breakfast yummy. Special mention for Lipiya, who was a total delight!

Ok stay

Stay was ok. Had what we needed, but room was tired and in need of repair, especially the bathroom floor. Staff were all friendly and breakfast was decent

Great Central location and good overall hotel.

Loved my stay but area directly around the hotel wasn’t the greatest, wouldn’t stop me from staying again

It looked a bit worn

Great Location nr to New St station

Great hotel in excellent location, close to New St station so easy for us to get to gig at the BP Pulse arena. Fab help yourself breakfast. Very friendly staff.

Od

Really comfy beds, lovely breakfast and friendly staff

Despite being on the 15th floor you could hear the base from a nightclub. I had a dual aspect room and one of the windows simply didn’t have any curtains so the room was light at dawn. At breakfast was simply waved in after waiting g at the entrance and that was that. No help with a table or anything additional you may want outside of the buffet. Finally I reported the room having missing curtains and simply got a shrug and sorry. No thought or offer or ‘well action that’ it wasn’t noted. Will it stay or recommend.

Really weird experience here. Room was nice but an odd mix of staff. Some friendly and some not so much. Asked for something off the menu for dinner but was told I didnt want that and given something else. Bizarre.

Great location and breakfast

A family of four, comfortable stay with the kids and requested for room reservice quite late in the day and still got the service done. Will revisit when next in Birmingham

The reception staff were lovely and very efficient and welcoming. The room was good except for the air con. which wouldn't hold the temperature we set and kept going back up to 22 degrees. Consequently the room was too hot and stuffy. The restaurant staff/waiters were very helpful, especially with accommodating my gluten-free diet.

The location was really good and central. Checking in was easy and so straightforward. I enjoyed the late night and the street view from my room

Satisfactory

Not what i ordered

We paid for a family room with a queen size bed and sofa we recieved a disabled room with a double bed. Not idea for a small family.

Good value and nice breakfast.

Mum and teen stay

Great stay although the location was a bit sketchy and we didn’t feel safe venturing out at night. However the hotel could do no more. Comfy beds, quiet room, lovely bathroom and fab breakfast

Return visit.

Another family visit, another enjoyable stay at the Hampton.

Television was covered in dust. Bed was old and creaky. Bathroom needed deep cleaned

Enjoyed an overnight stay at the Hampton with my sister. Had everything we needed for a comfortable stay. Breakfast was lovely. Lots of choice and coped well with a busy service. Staff were friendly and welcoming and helped us on arrival. You can park at the hotel but we actually parked at a multi-storey just before the hotel and it was a lot cheaper for 24 hours if you’re happier to leave your vehicle further away. The hotel is close to all the fun on Broad Street, Brindley Place and the Mailbox. We would happily stay again

Overall good

Overall good, friendly staff, and a variety of breakfast choices. The only issue was that we were given a disabled bathroom, and the facilities were not suitable for our needs.

Good city center stay.

Reception, lifts and entrance to restaurant are all in the same very small space leading to congestion and chaos at busy times such as breakfast / check out. Great location and clean. Staff are friendly and helpful. Breakfast was OK, pastries were nice but full English was disappointing, powdered scrambled egg covered in pepper and tomatoes drowned in herbs.

Check in ine should be match check out time. That’s fair, convenient and professionally superb to me.

Staff all friendly at check in desk . Very helpful . Room was very clean . Great for an overnight stay

MUSIC!!!!

Music next door till 3am every morning - never stay here ever again

Great location for utilita arena and central Birmingham and canal . Car park . Friendly and helpful staff . Good value breakfast

Overnight

Our room was spotless and linen fresh and clean. Staff throughout were lovely and friendly, breakfast was plentiful and takes cleared and cleaned quickly . The pull out bed was a bit of a challenge to get in and out of as the mattress didn't quite meet the sides worn some sharp edges to manoeuvre without injury so we wedged a pillow and bath towel between the gaps. You could replace with a newer mattress as I think its seen better days. We would stay again as there were more pluses about this hotel.

Bad lifts - and un-necessary queues

Our overall stay was good. However, the lifts in this hotel was the worst Ive ever used at any hotel. There was no organised method in how it was run. Lifts by-passed us, and when you requested to go down or up it was running in the reverse selection etc. The queues were always excessive. It was kind of pot-luck getting a lift when you wanted ???? The breakfast was laid out in a very chaotic manner - no sense in the methods of layout etc which resulted in vey long queues

Great , quiet , good brekki

Could do better

Found the room quite noisy even when I turned the air con off

Good stay

Overall good stay, we had a family room and although the main double bed was comfortable the sofa bed has to be the most uncomfortable I have ever slept on. Breakfast was lovely and the service excellent.

Thanks